--- title: "1st American Sewer And Drain" description: "According to its Better Business Bureau listing, 1st American Sewer And Drain says it offers drain cleaning, sewer pipe cleaning, water jetting, camera ins" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # 1st American Sewer And Drain **Trade:** Plumbing · **Address:** 58 Cross St, Ludlow, MA 01056 · **Languages:** English **Rating: 3.6/5** (medium confidence) — from 26 reviews across 6 sources. 92% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read According to its Better Business Bureau listing, 1st American Sewer And Drain says it offers drain cleaning, sewer pipe cleaning, water jetting, camera inspections and grease trap cleaning. A 2026 customer said the company came out immediately, fixed a clog quickly and left the space clean, with less than 90 minutes from call to finish. A 2025 reviewer wrote that water backed up from a basement drain whenever the washer ran, that Garrett came out the same day to diagnose the issue, and that the blockage was removed along with old buildup and scale. A 2024 customer said the call was returned within 10 minutes and the company was at the house in less than an hour on a Sunday. A 2019 reviewer wrote that the job required changing the whole sewer line in the basement. A 2019 customer said the problem could not be fixed because the sewer pipe was broken, and that the company marked the exact location of the break, which made the digging easier. A 2019 customer wrote that almost 2 hours of snaking did not clear the drain and that a power flush was suggested. A 2019 reviewer advised checking on charges for after-hours work later than 5:30PM, which may be charged at time and a half. **Strengths:** - Same-day drain visit — a 2025 customer said Garrett came out the same day - Sunday response — a 2024 customer said they arrived in under an hour - Broken pipe located — a 2019 customer said the exact break was marked **Concerns:** - Drain left uncleared — a 2019 customer said almost 2 hours of snaking failed - After-hours rates — a 2019 reviewer said after-5:30PM work may be time and a half ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Says it offers drain cleaning, sewer pipe cleaning, water jetting, camera inspections and grease trap cleaning _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/ludlow/profile/drain-cleaning/1st-american-sewer-drain-inc-0261-323903) — “Services offered (Better Business Bureau): According to the information provided by the business they offer drain cleaning, sewer pipe clean…” - A 2026 customer said the company came out immediately and fixed a clog in less than 90 minutes from call to finish _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=16722888578677450407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Came out immediately and fixed the clog quickly, left the space clean. From call to finish less than 90 minutes.” - A 2025 customer said Garrett came out the same day to diagnose a basement drain backup _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=16722888578677450407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Had an issue with water backing up from a basement drain every time we used our washer. Garrett was able to come out same day and expertl…” - A 2024 customer said the call was returned within 10 minutes and the company was at the house in less than an hour on a Sunday _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=16722888578677450407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Returned my call within 10 minutes and at my house in less than an hour on a Sunday...WOW!!! Impeccable Service!!!! Garrett is personable…” - A 2019 review describes a job changing the whole sewer line in a basement _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm) — “The job required changing the whole sewer line in the basement. No easy job. The installer and the sewer line were both excellent.” - A 2019 customer said almost 2 hours of snaking did not clear the drain _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm) — “Spent almost 2 hours snaking the drain. Still didnt clear. Suggested a power flush. Called local pro they said a power flush would flood the…” - A 2019 reviewer said after-hours work later than 5:30PM may be charged at time and a half _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm) — “Called back promptly. Fairly clear on pricing, although not inclined to visit for quote. Check on charges for work done afterhours (later th…” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/ludlow/profile/drain-cleaning/1st-american-sewer-drain-inc-0261-323903) — “Better Business Bureau grade: A+” - Google: 5 stars from 14 ratings; HomeAdvisor and Angi: 4.7 stars from 49 ratings each _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=1st%20American%20Sewer%20And%20Drain&query_place_id=ChIJq6rVgR3D5okRp6aBho-iE-g) — “Google: 5★ from 14 ratings” - [HomeAdvisor](https://www.homeadvisor.com/rated.1stAmericanSewer.12068564.html) — “HomeAdvisor: 4.7★ from 49 ratings” - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm) — “Angi: 4.7★ from 49 ratings” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=16722888578677450407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Came out immediately and fixed the clog quickly, left the space clean. From call to finish less than 90 minutes.” - [Google Reviews](https://maps.google.com/?cid=16722888578677450407&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Had an issue with water backing up from a basement drain every time we used our washer. Garrett was able to come out same day and expertl…” - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm) — “The job required changing the whole sewer line in the basement. No easy job. The installer and the sewer line were both excellent.” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=1st%20American%20Sewer%20And%20Drain&query_place_id=ChIJq6rVgR3D5okRp6aBho-iE-g): Listed on this source - [Exa](https://tbdailynews.com/2019/09/30/investigating-westfield-homeless-cat-project-part-1-westfield-woman-runs-questionable-cat-shelter-takes-credit-for-good-samaritans-spending-hours-digging-a-kitten-out-of-a-storm-drain-so-she-could/): 0 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/ludlow/profile/drain-cleaning/1st-american-sewer-drain-inc-0261-323903): Listed on this source - [HomeAdvisor](https://www.homeadvisor.com/rated.1stAmericanSewer.12068564.html): 4.7★ from 49 ratings - [Angi](https://www.angi.com/companylist/us/ma/ludlow/1st-american-sewer-drain-inc-reviews-1.htm): 4.7★ from 49 ratings - [Google](https://www.google.com/maps/search/?api=1&query=1st%20American%20Sewer%20And%20Drain&query_place_id=ChIJq6rVgR3D5okRp6aBho-iE-g): 5.0★ from 14 ratings ## Recent reviews - **5/5 · Google Reviews · Lisa Hersey · 2026-03-05**: Came out immediately and fixed the clog quickly, left the space clean. From call to finish less than 90 minutes. - **5/5 · Google Reviews · Michelle Rochette · 2025-10-15**: So impressed with the professionalism and the amazing job done!!!! Had a back up from the main drain. Garrett was not only able to fix it promptly but also provided me with a ton of education on my old home !! So appreciative! - **5/5 · Google Reviews · CM · 2025-10-14**: Garrett was phenomenal. Professional, friendly and he fixed our problem quickly. Outstanding service. Thank you! - **5/5 · Google Reviews · Scott F. · 2025-03-15**: Had an issue with water backing up from a basement drain every time we used our washer. Garrett was able to come out same day and expertly diagnose the issue. Once the blockage was removed along with old buildup and scale our lines are draining better than I’m sure they have in years. Extremely prof… - **5/5 · Google Reviews · Property Manager · 2024-12-15**: Returned my call within 10 minutes and at my house in less than an hour on a Sunday...WOW!!! Impeccable Service!!!! Garrett is personable and very knowledgeable. He explained everything he was doing and answered all my questions. Very reasonable rates. I wouldn't go anywhere else and would recommend… - **Angi · Lori S. · 2023-09-01**: The service I received was outstanding. I called around 10 am and someone was at my house by noon just as they told me. Sean was very friendly and provided the best service I could ask for. I would highly recommend this company to anyone. - **Angi · Vela N. · 2020-04-01**: I called First American Drain this morning at 9 am as a recommendation from our usual plumber(due to the current circumstances), and Garrett showed up within an hour. He wore a mask and gloves and used booties to walk inside the house (as it was raining outside). He was very professional and explain… - **Angi · bob R. · 2020-03-01**: Our tech Garrette arrived on time and completed the work on schedule. He was friendly, professional & communicated the underlying reason for the problem & alternatives to remedy the issue. We've had main drain issues in the past, but 1st American was different by being reasonable and prompt. They ca… - **Angi · Laurie B. · 2019-08-01**: Dependable and personable - **Angi · Stephen T. · 2019-08-01**: The job required changing the whole sewer line in the basement. No easy job. The installer and the sewer line were both excellent. --- Data freshness: last scanned 2026-09-29T06:29:49.223Z. Cite as: 1st American Sewer And Drain — Tavlee (https://tavlee.com/contractor/1st-american-sewer-and-drain-ludlow) Source: https://tavlee.com/contractor/1st-american-sewer-and-drain-ludlow ## Sitemap [Full site index](https://tavlee.com/sitemap.md)