# A&L Heating Cooling & Home Improvements

**Trade:** HVAC / Heating & Cooling · **Address:** 30 Melissa Dr, West Yarmouth, MA 02673 · **Phone:** (508) 737-5751 · **Website:** https://aandlheatingcooling.com/ · **Languages:** English

**Rating: 3.7/5** (high confidence) — from 79 reviews across 6 sources.
91% of sentiment-scored reviews read net-positive. Last 6 months: 8 reviews, 0 negative.

## The honest read

A&L Heating, Cooling & Home Improvements is a West Yarmouth HVAC contractor serving Cape Cod, hired for air conditioning and heating repair, installation and maintenance, including ductless mini-splits and heat pump conversions. Reviewers consistently name Luke as the hands-on owner who answers his own phone and texts, with a colleague, Alec, helping on larger installs; some customers describe using the company for 8 to 10 years.

The strongest and most repeated theme across dozens of reviews spanning 2019 through 2026 is emergency responsiveness: customers describe reaching Luke on nights, weekends and holidays for a dead furnace or a failed AC during a heat wave, and getting a same-day or next-morning fix. Mini-split and heat pump installations draw specific, recurring praise for clean, on-time work and fair, upfront pricing with no hidden fees, and several reviewers say they came back for annual maintenance after an install.

The record isn't spotless. A 2025 review describes a lawsuit after a disputed A/C installation for an elderly customer that ended in a settlement, and a small number of other reviews - one on BBB and one on Google - call the owner rude or unprofessional, including a claim of late-night emails. A 2025 review found the company's preference for text over phone calls hard to work with, and a 2023 review says a mini-split request was turned down and the call ended abruptly. Recent activity over the last six months, however, has been entirely positive.

A&L is a reasonable call for Cape Cod homeowners who want fast emergency HVAC service and are comfortable communicating by text, especially for mini-split and heat pump work; anyone considering a larger installation may want to get the scope and price in writing given the one reported dispute.

**Strengths:**
- Emergency response — reviewers report same-day or overnight fixes for no-heat and AC failures
- Responsive owner — Luke answers calls and texts nights and weekends
- Mini-split expertise — repeated praise for ductless and heat pump installs
- Fair pricing — reviewers cite reasonable, upfront quotes with no hidden fees
- Long-tenured clients — some customers report 8 to 10 years of service

**Concerns:**
- One lawsuit reported — a 2025 review describes a disputed A/C install and litigation
- Text-only contact — one reviewer found phone-averse communication difficult
- Owner conduct complaints — two reviews call the owner rude or unprofessional
- Occasional refusal — one reviewer says a mini-split request was declined abruptly

**Where sources disagree:**
- BBB's A+ letter grade explicitly excludes customer reviews from its calculation, while a BBB-hosted review and several Google reviews describe negative experiences, so the A+ grade should not be read as a customer-satisfaction score
- BBB's business description states A&L also provides plumbing repair and facilitates interest-free loan applications; this does not appear on the business's own website or in any review, so it is treated as an unverified secondary offering
- Google (4.6 from 119) and HomeAdvisor (3.9 from 7) show markedly different averages, reflecting HomeAdvisor's much smaller and older sample rather than a real decline in quality

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google reviewers rate A&L 4.6 stars from 119 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=A%26L%20Heating%20Cooling%20%26%20Home%20Improvements&query_place_id=ChIJoUmeze85-4kRmJtd5IdGTsU) — “Google: 4.6★ from 119 ratings”
- BBB rates A&L A+ and lists it as an accredited business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Better Business Bureau: accredited / certified / member”
- HomeAdvisor separately rates A&L 3.9 stars from 7 ratings _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.ALHeatingCooling.47834611.html) — “HomeAdvisor: 3.9★ from 7 ratings”
- Reviewers consistently identify Luke as the hands-on owner-operator, with a colleague named Alec/Alex assisting on larger jobs _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kaFFXSnhWbHBDVVRSdlRXeGFMVVpzVEdaMVMzYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOndhQWJxVlpCUTRvTWxaLUZsTGZ1S3c%7C%7C?hl=en) — “5★ I am a Realtor and have used A&L for about 10 yrs now. They are very personable and professional. They respond very quickly to calls and …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5TWVHbE9SREJoYVVFMWQxaFBhRVJTTlhvdFptYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOl9MeGlORDBhaUE1d1hPaERSNXotZmc%7C%7C?hl=en) — “5★ Several years ago when I installed 2 mini splits I shopped around and Luke and Alex (A&L) had the best price for installation and servici…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOMU5qTTRWWFJtYlZwU1lsSlVaRmxOVGw4dFFsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkN1NjM4VXRmbVpSYlJUZFlNTl8tQlE%7C%7C?hl=en) — “5★ This is our second time with A&L. Outstanding experience!!!  Luke was great and both he and Alex tackled the entire heating upgrade quick…”
- The rating reflects a large volume of detailed, mostly five-star reviews describing fast emergency response and quality mini-split/heat pump installation, weighed against a small number of serious complaints including a reported lawsuit and accusations of unprofessional conduct _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Do not do business with this contractor. The owner is rude and disrespectful.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUVgxSXpSR0ZvT1dGRFZISjZTMUpzY0VKUFgxRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOjRQX1IzRGFoOWFDVHJ6S1JscEJPX1E%7C%7C?hl=en) — “5★ Luke and his company did a wonderful job installing our splits. He is reliable, responsive and did masterful work. All questions were ans…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wb1J6Wm1ORWh4TUY5UWIwUkZOMjVmVlhveVRsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOmpoRzZmNEhxMF9Qb0RFN25fVXoyTlE%7C%7C?hl=en) — “1★ Be very careful of doing business with this contractor.  The owner is extremely unprofessional and is probably the rudest, most disrespec…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KaGJYQldUVlZ6YlZGV2VISkdjemhmVVMxS04zYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnJhbXBWTVVzbVFWeHJGczhfUS1KN3c%7C%7C?hl=en) — “5★ Contacted A&L Friday evening of a holiday weekend for no heat on furnace on Cape Cod.  Luke answered the phone, talked us through a poten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWSWFHaExVRXRmU2xaWGJERXpORFpWUjFOeVNuYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOlVIaGhLUEtfSlZXbDEzNDZVR1NySnc%7C%7C?hl=en) — “5★ We recently purchased a new home in Falmouth and had an issue with the heat this weekend (wasn’t coming on). I got A&L’s info thru a goog…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnNTREQjRnRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgMDg54DB4gE%7C%7C?hl=en) — “1★ Terrible experience! I’m elderly and asked him to replace A/C. He replaced it incorrectly. I sued him and went to court. I won. He counte…”
- Fast emergency response for no-heat and AC-down calls, often same day or overnight _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KaGJYQldUVlZ6YlZGV2VISkdjemhmVVMxS04zYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnJhbXBWTVVzbVFWeHJGczhfUS1KN3c%7C%7C?hl=en) — “5★ Contacted A&L Friday evening of a holiday weekend for no heat on furnace on Cape Cod.  Luke answered the phone, talked us through a poten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWSWFHaExVRXRmU2xaWGJERXpORFpWUjFOeVNuYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOlVIaGhLUEtfSlZXbDEzNDZVR1NySnc%7C%7C?hl=en) — “5★ We recently purchased a new home in Falmouth and had an issue with the heat this weekend (wasn’t coming on). I got A&L’s info thru a goog…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21zMGJHaHJUVTlYV1RsWVdYSXhVVEYzWjJaek1rRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOms0bGhrTU9XWTlYWXIxUTF3Z2ZzMkE%7C%7C?hl=en) — “5★ Huge thanks to Luke from A&L Heating and Cooling for coming through big time the day before the Fourth of July - right in the middle of a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twak5tVnFOMll0ZFhoSE5URm1la2xmVHpSTGFIYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkpjNmVqN2YtdXhHNTFmeklfTzRLaHc%7C%7C?hl=en) — “5★ I live in Dennis, last year I paid $1400 to have somebody come and spend five minutes to fix my AC.
This year, my AC STB…. as we all know…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3LThIRkpnEAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgMCw-8HFJg%7C%7C?hl=en) — “5★ We had an emergency at our house on a Saturday,  where we lost our heat. Luke from A&L was there within a half hour after we called. He t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnOEpINTJRRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgMCg8JH52QE%7C%7C?hl=en) — “5★ Extremely professional and kind! We called at an ungodly hour and he came within 25 minutes and fixed our lack of heat! We are so gratefu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNmNzlxOTZRRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICf79q96QE%7C%7C?hl=en) — “5★ My fingers have thawed enough to type—thanks entirely to Luke’s speedy repair of my home furnace. Though I called in desperation during t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURydGJmcmFREAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgIDrtbfraQ%7C%7C?hl=en) — “5★ AC stopped working in the middle of a heat wave with little kids in the house. My regular service company was booked out. I called A&L an…”
- Luke personally answers calls and texts at night and on weekends _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oVlYxUmphalpQUVhoT1QwSXRVVzlLUnpGaVpXYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOmhVV1RjajZPQXhOT0ItUW9KRzFiZWc%7C%7C?hl=en) — “5★ Luke at A&L was very responsive and accommodating when we needed our mini- splits serviced at short notice. In addition, he was able fix …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25oWVh6Y3hhakpTVldsNmNIQmZZMEp5Ym5wbVlsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnhYXzcxajJSVWl6cHBfY0JybnpmYlE%7C%7C?hl=en) — “5★ We have been very pleased with the service from A&L.  Luke is accessible and responsive.  They do a thorough job in a timely manner!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tVM05tTnhNbmRMV0haMmNEZzFNVWhFTWtSalUyYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkU3NmNxMndLWHZ2cDg1MUhEMkRjU2c%7C%7C?hl=en) — “5★ Called on a Sunday night right before a big snow storm. Luke was very fast at responding to service at great price.
Solved our problem. W…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWSWFHaExVRXRmU2xaWGJERXpORFpWUjFOeVNuYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOlVIaGhLUEtfSlZXbDEzNDZVR1NySnc%7C%7C?hl=en) — “5★ We recently purchased a new home in Falmouth and had an issue with the heat this weekend (wasn’t coming on). I got A&L’s info thru a goog…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmNzdxRGRnEAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICf77qDdg%7C%7C?hl=en) — “5★ Luke came within an hour and put new batteries in thermostat for no charge on this cold day I felt so grateful at 86
Al. He asked was a r…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKMjlmMEtnEAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgIDJ29f0Kg%7C%7C?hl=en) — “5★ I had a great experience with Luke at A & L Heating! I called on a Saturday night at 8pm with an a/c issue, we had renters in our Cape ho…”
- Mini-split and heat pump installation praised repeatedly across years _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOMU5qTTRWWFJtYlZwU1lsSlVaRmxOVGw4dFFsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkN1NjM4VXRmbVpSYlJUZFlNTl8tQlE%7C%7C?hl=en) — “5★ This is our second time with A&L. Outstanding experience!!!  Luke was great and both he and Alex tackled the entire heating upgrade quick…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUVgxSXpSR0ZvT1dGRFZISjZTMUpzY0VKUFgxRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOjRQX1IzRGFoOWFDVHJ6S1JscEJPX1E%7C%7C?hl=en) — “5★ Luke and his company did a wonderful job installing our splits. He is reliable, responsive and did masterful work. All questions were ans…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5TWVHbE9SREJoYVVFMWQxaFBhRVJTTlhvdFptYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOl9MeGlORDBhaUE1d1hPaERSNXotZmc%7C%7C?hl=en) — “5★ Several years ago when I installed 2 mini splits I shopped around and Luke and Alex (A&L) had the best price for installation and servici…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4aFFsRkxPR3N4T0dKSVZVdDFiVUp3TWxOTVIwRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkxhQlFLOGsxOGJIVUt1bUJwMlNMR0E%7C%7C?hl=en) — “5★ I've been working with A&L Heating for almost 8 years. They installed my minisplit system and perform the annual maintenance for the syst…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4bVB2QlR3EAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICxmPvBTw%7C%7C?hl=en) — “5★ We upgraded a very old oil broiler and hot water baseboard system and converted to a forced air system. A heat pump with high efficiency …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoanMyV3dBRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgIChjs2WwAE%7C%7C?hl=en) — “5★ I had been searching for a trustworthy contractor to install a mini split at my vacation home in Cape for some time. I finally found the …”
- Reviewers describe fair, upfront pricing with no hidden fees _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25OYWVWVm9kMVZ6Vm5GM1FsOXlUR2s0ZVRKMmFGRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnNaeVVod1VzVnF3Ql9yTGk4eTJ2aFE%7C%7C?hl=en) — “5★ Very friendly, competent, reasonable pricing, worked around my schedule as much as possible, excellent products, overall very happy, woul…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twak5tVnFOMll0ZFhoSE5URm1la2xmVHpSTGFIYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkpjNmVqN2YtdXhHNTFmeklfTzRLaHc%7C%7C?hl=en) — “5★ I live in Dennis, last year I paid $1400 to have somebody come and spend five minutes to fix my AC.
This year, my AC STB…. as we all know…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4bVB2QlR3EAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICxmPvBTw%7C%7C?hl=en) — “5★ We upgraded a very old oil broiler and hot water baseboard system and converted to a forced air system. A heat pump with high efficiency …”
- Several customers report using A&L for 8 to 10 years _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pFd1JXeFJVM0pFUnpKdWVURnVUamxxZFUxc1ltYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOjEwRWxRU3JERzJueTFuTjlqdU1sYmc%7C%7C?hl=en) — “5★ I have been with A&L Heating Cooling and Hone for 8 1/2 years. My commitment to this company is because of their reliability and excellen…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4aFFsRkxPR3N4T0dKSVZVdDFiVUp3TWxOTVIwRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkxhQlFLOGsxOGJIVUt1bUJwMlNMR0E%7C%7C?hl=en) — “5★ I've been working with A&L Heating for almost 8 years. They installed my minisplit system and perform the annual maintenance for the syst…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25kaFFXSnhWbHBDVVRSdlRXeGFMVVpzVEdaMVMzYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOndhQWJxVlpCUTRvTWxaLUZsTGZ1S3c%7C%7C?hl=en) — “5★ I am a Realtor and have used A&L for about 10 yrs now. They are very personable and professional. They respond very quickly to calls and …”
- A 2025 review describes a lawsuit after a disputed A/C installation for an elderly customer _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURnNTREQjRnRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgMDg54DB4gE%7C%7C?hl=en) — “1★ Terrible experience! I’m elderly and asked him to replace A/C. He replaced it incorrectly. I sued him and went to court. I won. He counte…”
- A 2025 review criticizes text-only communication as difficult for some customers _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQaUk4Si1BbG9UZWdnRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEPiI8J-AloTeggE%7C%7C?hl=en) — “1★ This is one of the most unprofessional businesses. I have never known a business who will only communicate via text messaging. Not everyo…”
- A BBB review and a 2026 Google review both describe the owner as rude or unprofessional _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Do not do business with this contractor. The owner is rude and disrespectful.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wb1J6Wm1ORWh4TUY5UWIwUkZOMjVmVlhveVRsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOmpoRzZmNEhxMF9Qb0RFN25fVXoyTlE%7C%7C?hl=en) — “1★ Be very careful of doing business with this contractor.  The owner is extremely unprofessional and is probably the rudest, most disrespec…”
- A 2023 review reports a declined mini-split service request and an abruptly ended call _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4Nk5pcmVnEAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICx6Nireg%7C%7C?hl=en) — “1★ Asked for service on mini split, they don't do that.  Asked for recommedation, they hung up.”
- Ductless mini-split and heat pump installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5TWVHbE9SREJoYVVFMWQxaFBhRVJTTlhvdFptYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOl9MeGlORDBhaUE1d1hPaERSNXotZmc%7C%7C?hl=en) — “5★ Several years ago when I installed 2 mini splits I shopped around and Luke and Alex (A&L) had the best price for installation and servici…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOMU5qTTRWWFJtYlZwU1lsSlVaRmxOVGw4dFFsRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOkN1NjM4VXRmbVpSYlJUZFlNTl8tQlE%7C%7C?hl=en) — “5★ This is our second time with A&L. Outstanding experience!!!  Luke was great and both he and Alex tackled the entire heating upgrade quick…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN4bVB2QlR3EAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICxmPvBTw%7C%7C?hl=en) — “5★ We upgraded a very old oil broiler and hot water baseboard system and converted to a forced air system. A heat pump with high efficiency …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoanMyV3dBRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgIChjs2WwAE%7C%7C?hl=en) — “5★ I had been searching for a trustworthy contractor to install a mini split at my vacation home in Cape for some time. I finally found the …”
- Emergency furnace and heating repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KaGJYQldUVlZ6YlZGV2VISkdjemhmVVMxS04zYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnJhbXBWTVVzbVFWeHJGczhfUS1KN3c%7C%7C?hl=en) — “5★ Contacted A&L Friday evening of a holiday weekend for no heat on furnace on Cape Cod.  Luke answered the phone, talked us through a poten…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUN3LThIRkpnEAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgMCw-8HFJg%7C%7C?hl=en) — “5★ We had an emergency at our house on a Saturday,  where we lost our heat. Luke from A&L was there within a half hour after we called. He t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNmNzlxOTZRRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgICf79q96QE%7C%7C?hl=en) — “5★ My fingers have thawed enough to type—thanks entirely to Luke’s speedy repair of my home furnace. Though I called in desperation during t…”
- Central air conditioning repair and installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUVgxSXpSR0ZvT1dGRFZISjZTMUpzY0VKUFgxRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOjRQX1IzRGFoOWFDVHJ6S1JscEJPX1E%7C%7C?hl=en) — “5★ Luke and his company did a wonderful job installing our splits. He is reliable, responsive and did masterful work. All questions were ans…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21zMGJHaHJUVTlYV1RsWVdYSXhVVEYzWjJaek1rRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOms0bGhrTU9XWTlYWXIxUTF3Z2ZzMkE%7C%7C?hl=en) — “5★ Huge thanks to Luke from A&L Heating and Cooling for coming through big time the day before the Fourth of July - right in the middle of a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURydGJmcmFREAE!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CIHM0ogKEICAgIDrtbfraQ%7C%7C?hl=en) — “5★ AC stopped working in the middle of a heat wave with little kids in the house. My regular service company was booked out. I called A&L an…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=A%26L%20Heating%20Cooling%20%26%20Home%20Improvements&query_place_id=ChIJoUmeze85-4kRmJtd5IdGTsU) — “Google: 4.6★ from 119 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Services offered (Better Business Bureau): Air Conditioning Repair, Boiler Repair, Duct Work Design, Forced Air Heating, Furnace Installatio…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSUVgxSXpSR0ZvT1dGRFZISjZTMUpzY0VKUFgxRRAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOjRQX1IzRGFoOWFDVHJ6S1JscEJPX1E%7C%7C?hl=en) — “5★ Luke and his company did a wonderful job installing our splits. He is reliable, responsive and did masterful work. All questions were ans…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KaGJYQldUVlZ6YlZGV2VISkdjemhmVVMxS04zYxAB!2m1!1s0x0:0xc54e4687e45d9b98!3m1!1s2@1:CAIQACodChtycF9oOnJhbXBWTVVzbVFWeHJGczhfUS1KN3c%7C%7C?hl=en) — “5★ Contacted A&L Friday evening of a holiday weekend for no heat on furnace on Cape Cod.  Luke answered the phone, talked us through a poten…”
- Also offers Plumbing _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275) — “Services offered (Better Business Bureau): Air Conditioning Repair, Boiler Repair, Duct Work Design, Forced Air Heating, Furnace Installatio…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=A%26L%20Heating%20Cooling%20%26%20Home%20Improvements&query_place_id=ChIJoUmeze85-4kRmJtd5IdGTsU): 4.6★ from 119 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=A%26L%20Heating%20Cooling%20%26%20Home%20Improvements&query_place_id=ChIJoUmeze85-4kRmJtd5IdGTsU): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/heating-and-air-conditioning/al-heating-cooling-home-improvements-0021-128275): Listed on this source
- [Official Website](https://aandlheatingcooling.com): Self-reported profile and service details
- [Exa](https://aandlheatingcooling.com/Orleans-MA): 0 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.ALHeatingCooling.47834611.html): 3.9★ from 7 ratings

## Recent reviews

- **5/5 · Google Reviews · Lorn Clancey · 2026-08-22**: Luke is an honest and hard working guy and can be trusted to provide the best service on a Trane HVAC System.
- **5/5 · Google Reviews · Patty Diemer · 2026-08-10**: Excellent service.  Prompt, polite and incredibly capable of solving and repairing everything.  Thanks so much⭐️⭐️⭐️⭐️⭐️
- **5/5 · Google Reviews · Liam · 2026-07-12**: Luke at A&L was very responsive and accommodating when we needed our mini- splits serviced at short notice. In addition, he was able fix a noise that had developed in one unit. We highly recommend A&L!
- **5/5 · Google Reviews · Kathleen Farno · 2026-06-30**: We have been very pleased with the service from A&L.  Luke is accessible and responsive.  They do a thorough job in a timely manner!
- **5/5 · Google Reviews · Chri · 2026-06-10**: Luke and his company did a wonderful job installing our splits. He is reliable, responsive and did masterful work. All questions were answered immediately
- **5/5 · Google Reviews · Alan Dell · 2026-05-12**: easy to work with
- **5/5 · Google Reviews · Honora Goldstein · 2026-05-03**: Several years ago when I installed 2 mini splits I shopped around and Luke and Alex (A&L) had the best price for installation and servicing. They were on time, extremely professional, explained how the system works and installed in a very timely manner.

This past summer, I had a problem getting the…
- **5/5 · Google Reviews · Wayne Larkin · 2026-04-26**: Very friendly, competent, reasonable pricing, worked around my schedule as much as possible, excellent products, overall very happy, would use them again for sure!
- **5/5 · Google Reviews · Brian Diercksen · 2026-02-26**: Back in that really cold snap at the end of January 2026 our heat pump went out and wouldn't kick back on. Fearing frozen pipes and a disaster in the house, we reached out to multiple heating companies who weren't experienced in our brand of heat pump. A&L was! Luke came as promised and diagnosed th…
- **5/5 · Google Reviews · Capegirl 22 · 2026-02-22**: Called on a Sunday night right before a big snow storm. Luke was very fast at responding to service at great price.
Solved our problem. Will be setting up a maintenance checkup now as well.
Thank you !

---

Data freshness: last scanned 2026-08-22T12:21:06.555Z.
Cite as: A&L Heating Cooling & Home Improvements — Tavlee (https://tavlee.com/contractor/a-and-l-heating-cooling-and-home-improvements-west-yarmouth)
Source: https://tavlee.com/contractor/a-and-l-heating-cooling-and-home-improvements-west-yarmouth