# A Plus Floor Installation, Inc. **Trade:** Flooring · **Phone:** (508) 397-7963 · **Website:** https://www.aplusfloorinstallationinc.com/ · **Languages:** English, Spanish **Rating: 4.5/5** (high confidence) — from 72 reviews across 7 sources. 97% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Two thousand tiles, set one at a time across roughly 500 square feet of kitchen and dining room — that May 2024 job is the kind of work customers of A Plus Floor Installation keep describing. Cleber De Sousa runs the Milford company, which its own site says was established in 2001, and most of the reviews name him personally: the estimate, the crew, the follow-up call. Google gives the company 4.9 from 43 ratings, HomeAdvisor 4.9 from 29, Angi 5.0 from nine. The range within flooring is what comes through. A November 2025 customer had prefinished hardwood put into three rooms and a hallway, done quickly. A 2022 Angi reviewer had the entire first floor and the top-of-stairs landing installed. In an October 2021 review, a homeowner whose basement has one 100-year-old section and one newer one said vinyl plank went down across both and came out seamless. A March 2023 project covered an outdated tile floor with vinyl plank, polished up the existing hardwood, and laid new hardwood in another part of the house, finished on time and on budget. Scheduling comes up nearly as often as the floors. A May 2020 customer whose 120-year-old house has floors that slope from side to side said the job was booked for two to three days and was done in two. A December 2022 homeowner, left with half-finished work when their first contractor called out sick before the holidays, said Cleber returned the call and came to look at the project the same day. A June 2024 couple living out of town during their renovation said he worked around their timing and sent them updates over FaceTime. Two accounts cut the other way. A February 2024 caller said the company never returned their phone call. And a December 2020 customer who hired them for floors and was then talked into adding painting said the job started off well but communication became a struggle as it went on — so if you are bundling painting or carpentry onto a flooring job, pin down who will be on site each week and how you will hear from them. For hardwood, tile or vinyl plank in an older Massachusetts house, they are a natural call. BBB lists the company as accredited with an A+. Take the free estimate in writing, look up its Massachusetts home improvement contractor registration on the state's register, confirm which crew will be on your job, and settle the update schedule before day one. **Strengths:** - Whole-floor hardwood — 2022 and 2025 reviewers describe rooms, hallways and stair landings - Tile detail — roughly 2,000 tiles set individually in a 2024 kitchen - Keeps the schedule — a 2020 job booked for three days finished in two - Fast site visits — a 2022 customer got a same-day look at half-done work - BBB accredited — an A+ grade for the Milford company **Concerns:** - Returning calls — a February 2024 caller said their call was never returned - Bundled painting — a 2020 customer struggled with communication after adding painting **Where sources disagree:** - The company's own site says it was established in 2001 while also stating 19 years in business. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - BBB accredited with an A+ grade _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Better Business Bureau: accredited / certified / member” - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Better Business Bureau grade: A+” - 4.9 from 43 Google ratings, 4.9 from 29 HomeAdvisor ratings, and 5.0 from nine on Angi _(confidence: high)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.AandZNationalCoating.12113200.html) — “HomeAdvisor: 4.9★ from 29 ratings” - [Google](https://www.google.com/maps/search/?api=1&query=A%20Plus%20Floor%20Installation%2C%20Inc.&query_place_id=ChIJf1yVA29z5IkRxvk4bVCqR-4) — “Google: 4.9★ from 43 ratings” - [Angi](https://www.angi.com/companylist/us/ma/milford/a-plus-floor-installation-inc-reviews-9970757.htm) — “Angi: 5.0★ from 9 ratings” - Prefinished hardwood installed across three rooms and a hallway, in a November 2025 review _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkUGFXMURjSEZQUTNabGQwTjVWRmxXVUZWVlJIYxAB!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CAIQACodChtycF9oOjdPaW1DcHFPQ3Zld0N5VFlWUFVVRHc%7C%7C?hl=en) — “5★ They did fantastic work! Cleber and his team were very professional and communicative throughout the process and the final result was top…” - About 500 square feet of kitchen and dining room tile, roughly 2,000 tiles set individually, in a May 2024 review _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6bUpMRFdREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICzmJLDWQ%7C%7C?hl=en) — “5★ We had our kitchen and dining room floors tiled by A-Plus. The job was about 500SQFt and approximately 2000 tiles that needed to be insta…” - A March 2023 project covered an outdated tile floor with vinyl plank, polished existing hardwood and installed new hardwood elsewhere in the house, finished on time and on budget _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSMnBIc2FREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICR2pHsaQ%7C%7C?hl=en) — “5★ Cleber and his team did a great job on all three aspects of our project. They covered a very outdated tile floor with vinyl plank, polish…” - In an October 2021 review, vinyl plank was installed across a basement with one 100-year-old section and one newer section, and came out seamless _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHcG95OUl3EAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICGpoy9Iw%7C%7C?hl=en) — “5★ A Plus Installation was exceptional. I was so impressed with Cleber and his team. My basement has two sections, one is 100 years old and …” - Tiled two commercial bathrooms for a May 2024 customer _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURqdmFMN1N3EAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgIDjvaL7Sw%7C%7C?hl=en) — “5★ A Plus flooring did a fantastic tile job in 2 of my commercial bathrooms. I would highy recoomend them.” - A May 2020 customer whose 120-year-old house has floors that slope side to side said the project was scheduled for two to three days and finished in two _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.AandZNationalCoating.12113200.html) — “5★ Cleber and Alex both worked almost non stop on my project, the project was scheduled for 2-3 days duration. They completed the project in…” - A December 2022 customer whose first contractor called out sick said Cleber returned the call and came to see the project the same day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCcHJ6SmRnEAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICBprzJdg%7C%7C?hl=en) — “5★ Cleber saved the day for us! Our first contractor called out sick in the second week of December. I was stressed with the half-done work …” - A June 2024 customer living out of town during the renovation said he was flexible with timing and sent updates over FaceTime _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6aWIyb1RREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICzib2oTQ%7C%7C?hl=en) — “5★ Our experience working with Cleber was outstanding. He is responsive, produces quality work and stands by his product. We lived out of to…” - A September 2022 Angi reviewer whose company builds new construction said the installation came out flawless, especially on the stairs _(confidence: medium)_ - [Angi](https://www.angi.com/companylist/us/ma/milford/a-plus-floor-installation-inc-reviews-9970757.htm) — “5★ My company builds new construction. These guys are true professionals. The installation and customer service was top notch! Their work ca…” - A February 2024 caller said the company never returned their phone call _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0M2EteFhREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgIDt3a-xXQ%7C%7C?hl=en) — “1★ I called this company to have them do work on my floors and they never returned my phone call. A company that doesn’t return their phone …” - A December 2020 customer who added painting to a flooring job said the work started off well but communication became a struggle over the course of the job _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.AandZNationalCoating.12113200.html) — “3.5★ We hired A Plus Floor Installation, Inc. based on the ratings. Originally we were going to hire them just for the floor work, but Clebe…” - Also offers painting, carpentry, carpet installation and remodeling alongside flooring installation, refinishing and repair _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Services offered (Better Business Bureau): Carpentry Services, Carpet Installation, Flooring Installation, Painting Services, Remodeling Ser…” - [Official Website](https://www.aplusfloorinstallationinc.com) — “A Milford, MA flooring, painting, remodeling and carpentry contractor offering flooring installation, refinishing, staining, repair and rest…” - Free estimates, offered on the company's own site _(confidence: medium)_ - [Official Website](https://www.aplusfloorinstallationinc.com) — “Stated offer (self-reported): free estimates” - Specializes in Flooring _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6bUpMRFdREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICzmJLDWQ%7C%7C?hl=en) — “5★ We had our kitchen and dining room floors tiled by A-Plus. The job was about 500SQFt and approximately 2000 tiles that needed to be insta…” - [Official Website](https://www.aplusfloorinstallationinc.com) — “A Milford, MA flooring, painting, remodeling and carpentry contractor offering flooring installation, refinishing, staining, repair and rest…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkUGFXMURjSEZQUTNabGQwTjVWRmxXVUZWVlJIYxAB!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CAIQACodChtycF9oOjdPaW1DcHFPQ3Zld0N5VFlWUFVVRHc%7C%7C?hl=en) — “5★ They did fantastic work! Cleber and his team were very professional and communicative throughout the process and the final result was top…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNSMnBIc2FREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgICR2pHsaQ%7C%7C?hl=en) — “5★ Cleber and his team did a great job on all three aspects of our project. They covered a very outdated tile floor with vinyl plank, polish…” - Also offers House Painting _(confidence: medium)_ - [HomeAdvisor](https://www.homeadvisor.com/rated.AandZNationalCoating.12113200.html) — “3.5★ We hired A Plus Floor Installation, Inc. based on the ratings. Originally we were going to hire them just for the floor work, but Clebe…” - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Services offered (Better Business Bureau): Carpentry Services, Carpet Installation, Flooring Installation, Painting Services, Remodeling Ser…” - [Official Website](https://www.aplusfloorinstallationinc.com) — “A Milford, MA flooring, painting, remodeling and carpentry contractor offering flooring installation, refinishing, staining, repair and rest…” - Also offers Carpentry _(confidence: medium)_ - [Official Website](https://www.aplusfloorinstallationinc.com) — “A Milford, MA flooring, painting, remodeling and carpentry contractor offering flooring installation, refinishing, staining, repair and rest…” - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Services offered (Better Business Bureau): Carpentry Services, Carpet Installation, Flooring Installation, Painting Services, Remodeling Ser…” - Also offers Bathroom Remodel _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURibjRiUW93RRAB!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgIDbn4bQowE%7C%7C?hl=en) — “5★ I could not recommend A Plus Floor Installation enough. Cleber and his associate Rob were fantastic! They walked us through every step!…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURSc292bVpREAE!2m1!1s0x0:0xee47aa506d38f9c6!3m1!1s2@1:CIHM0ogKEICAgIDRsovmZQ%7C%7C?hl=en) — “5★ The A plus Floor intalation did a great job renovating my bathroom. I love the job that this company did in my house. Thank you Cleber…” - Also offers General Contractor / Remodeling _(confidence: low)_ - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037) — “Services offered (Better Business Bureau): Carpentry Services, Carpet Installation, Flooring Installation, Painting Services, Remodeling Ser…” - [Official Website](https://www.aplusfloorinstallationinc.com) — “A Milford, MA flooring, painting, remodeling and carpentry contractor offering flooring installation, refinishing, staining, repair and rest…” ## License Status: **active** (#190843, hic) — verified against the official MA state registry on 2026-09-16, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=A%20Plus%20Floor%20Installation%2C%20Inc.&query_place_id=ChIJf1yVA29z5IkRxvk4bVCqR-4): 4.9★ from 43 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=A%20Plus%20Floor%20Installation%2C%20Inc.&query_place_id=ChIJf1yVA29z5IkRxvk4bVCqR-4): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/milford/profile/flooring-contractors/a-plus-floor-installation-inc-0261-335037): Listed on this source - [Official Website](https://www.aplusfloorinstallationinc.com): 19 yrs in business · Self-reported profile and service details - [BuildZoom](https://www.buildzoom.com/contractor/a-plus-floor-installation-inc): Listed on this source - [Angi](https://www.angi.com/companylist/us/ma/milford/a-plus-floor-installation-inc-reviews-9970757.htm): 5.0★ from 9 ratings - [HomeAdvisor](https://www.homeadvisor.com/rated.AandZNationalCoating.12113200.html): 4.9★ from 29 ratings ## Recent reviews - **5/5 · Google Reviews · Adam Rose · 2026-01-01**: Timely service. Great communication. Cleaned up after the work. Highly recommend. - **5/5 · Google Reviews · Jim LeDuc · 2025-11-20**: They did fantastic work! Cleber and his team were very professional and communicative throughout the process and the final result was top notch. They installed prefinished hardwood in 3 rooms and a hallway and did it quickly but with a high attention to detail. Really A++ work. - **5/5 · Google Reviews · Jim H · 2025-05-29**: Cleber is absolutely amazing. We needed someone to give us an estimate based on a home inspection report ASAP to determine if we should go through with purchasing our first home. We are first time homebuyers and it was a very stressful time. Out of the 4 contractors we reached out to, Cleber was the… - **5/5 · Google Reviews · Barbara S · 2025-04-21**: A Plus is true to their name. I had my entire floors and stair case redone. The price was fair, the customer service and communication was fantastic. Cleber and team did an excellent job, I would use A Plus again and definitely recommend them too. - **5/5 · Google Reviews · Marilyn Corrigan · 2025-01-04**: My basement floor was installed by Cleber of A Plus Floor Installation. Cleber is both a professional and knowledgeable businessman who takes pride in his work. My floor looks great and I would definitely hire him again. - **5/5 · Google Reviews · Tom R · 2024-08-10**: I could not recommend A Plus Floor Installation enough. Cleber and his associate Rob were fantastic! They walked us through every step! Very nice and respectful along with really taking the time to learn about what we wanted our bathroom to look like and work with us on that. Could not be happie… - **5/5 · Google Reviews · Susan Fine · 2024-06-14**: Wonderful experience. He works so hard and does beautiful work. - **5/5 · Google Reviews · Laura Jaeger · 2024-06-03**: Our experience working with Cleber was outstanding. He is responsive, produces quality work and stands by his product. We lived out of town during our renovation, and Cleber was flexible with our timing and even Facetimed us updates. We would certainly work with Cleber and team again! - **5/5 · Google Reviews · Niknil Park · 2024-05-30**: We had our kitchen and dining room floors tiled by A-Plus. The job was about 500SQFt and approximately 2000 tiles that needed to be installed individually. The floors came out perfect and quite beautiful! Cleber was very responsive to all emails, texts and calls. All of his crew were also very prof… - **5/5 · Google Reviews · Scott Brayton · 2024-05-06**: A Plus flooring did a fantastic tile job in 2 of my commercial bathrooms. I would highy recoomend them. --- Data freshness: last scanned 2026-09-16T20:58:23.838Z. Cite as: A Plus Floor Installation, Inc. — Tavlee (https://tavlee.com/contractor/a-plus-floor-installation-inc) Source: https://tavlee.com/contractor/a-plus-floor-installation-inc