--- title: "A.W. Puma Construction & Remodeling, LLC" description: "A.W. Puma Construction & Remodeling, LLC is a Framingham remodeling business. On its Better Business Bureau profile, the business says it offers bathroom r" doc_version: "2026-09-28" last_updated: "2026-09-28" --- # A.W. Puma Construction & Remodeling, LLC **Trade:** General Contractor / Remodeling · **Address:** Framingham, MA · **Languages:** English **Rating: 1.5/5** (medium confidence) — from 22 reviews across 4 sources. 82% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read A.W. Puma Construction & Remodeling, LLC is a Framingham remodeling business. On its Better Business Bureau profile, the business says it offers bathroom remodels, kitchen remodels, general construction and carpentry. Its Massachusetts home improvement contractor licence, 177600, is active on the state registry. It carries an F grade from the Better Business Bureau, which shows 3 complaints on file. In a 2025 review, a customer wrote that a major renovation promised as a 6-month project was barely 10% complete after a full year, that Mr. Puma repeatedly demanded full payments for incomplete work, and that he abandoned the home in a damaged and unsafe condition. In a separate 2025 review, a customer who hired AW Puma over four years earlier for a home remodel wrote that the project was three years overdue and that they still could not obtain an occupancy permit. In a 2021 review of a roughly $23,000 six-week bathroom project, a customer wrote that they did not regain use of the bathroom and an adjacent bedroom for almost six months, that Albert's plumber disconnected the home heating system without telling them, and that they hired their own carpenter to finish the job. In a 2022 review, a customer wrote that AW Puma took care of everything from demolition to engineering, flooring, cabinets, electrical and plumbing on a complete kitchen and living room remodel. A 2022 customer wrote that they hired Albert to completely renovate/restore a single family home in West Roxbury, three complete levels with a change of floor plan, and that the project spanned over 18 months. In a 2021 review, a customer wrote that they were on site for two days to replace three windows with new Anderson windows and that Albert stopped by on two occasions to oversee the work. **Strengths:** - Kitchen remodel scope — a 2022 job ran from demolition to plumbing - Window replacement — three Anderson windows over two days in 2021 - Whole-home renovation — a 2022 West Roxbury project spanned over 18 months **Concerns:** - Stalled projects — in 2025, a promised 6-month job was barely 10% complete - Occupancy permit — a 2025 customer still could not obtain one - BBB grade — an F, with 3 complaints on file - Bathroom job delays — a 2021 customer hired their own carpenter to finish **Where sources disagree:** - A 4.5-star BuildZoom rating from 20 ratings sits beside an F grade from the Better Business Bureau ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Massachusetts home improvement contractor licence 177600 is active on the state registry _(confidence: high)_ - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 177600 registry-verified active — registry holder of record: A.W. Puma Construction & Remodeling, LLC” - F grade from the Better Business Bureau, with 3 complaints on file _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “Better Business Bureau grade: F” - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “3 complaint(s) on file (count only)” - BuildZoom rating of 4.5 stars from 20 ratings _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “BuildZoom: 4.5★ from 20 ratings” - The business says it offers bathroom remodels, kitchen remodels, general construction and carpentry _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “About (Better Business Bureau, self-described): A.W. Puma Construction & Remodeling LLC offers bathroom remodels, kitchen remodels, general …” - In a 2025 review, a customer wrote that a renovation promised as a 6-month project was barely 10% complete after a full year and that he abandoned the home in a damaged and unsafe condition _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “1★ We hired AW PUMA for a major renovation project, and it turned out to be one of the worst decisions we've ever made. What was promised to…” - In a 2025 review, a customer wrote that a home remodel was three years overdue and that they still could not obtain an occupancy permit _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “1★ We hired AW Puma over four years ago to complete a home remodel, and what should have been an exciting project has turned into an absolut…” - In a 2021 review, a customer wrote that a six-week bathroom project kept them from using the bathroom for almost six months and that they hired their own carpenter to finish the job _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “2★ I do not recommend using Albert Puma for any home project. We contracted for a roughly $23,000 six-week project to remodel our bathroom. …” - In a 2022 review, a customer wrote that AW Puma took care of everything from demolition to engineering, flooring, cabinets, electrical and plumbing on a kitchen and living room remodel _(confidence: high)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ We contracted AW Puma for a complete kitchen and living room remodel. We bought our home last year and it was quite dated (1970) with ver…” - In a 2021 review, a customer wrote that they were on site for two days to replace three windows with new Anderson windows _(confidence: medium)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ They were on site for two days to replace three windows with new Anderson windows. The two carpenters were very professional. Albert stop…” - Specializes in General Contractor / Remodeling _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “About (Better Business Bureau, self-described): A.W. Puma Construction & Remodeling LLC offers bathroom remodels, kitchen remodels, general …” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ We contracted AW Puma for a complete kitchen and living room remodel. We bought our home last year and it was quite dated (1970) with ver…” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ I hired Albert to completely renovate/restore my single family home in West Roxbury. Three complete levels with change of floor plan and …” - Specializes in Bathroom Remodel _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “About (Better Business Bureau, self-described): A.W. Puma Construction & Remodeling LLC offers bathroom remodels, kitchen remodels, general …” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ AW Puma remodeled our family bathroom and we are extremely pleased with the outcome! Some of the pros with working with Albert is how hon…” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ This was our first remodel where we replaced everything in our bathroom in our main living space within our condo. We brought four contra…” - Also offers Kitchen Remodel _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “About (Better Business Bureau, self-described): A.W. Puma Construction & Remodeling LLC offers bathroom remodels, kitchen remodels, general …” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ After considering the sparkling recommendation by our neighbor who had recently worked with A.W. Puma Construction for a basement remodel…” - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ We contracted AW Puma for a complete kitchen and living room remodel. We bought our home last year and it was quite dated (1970) with ver…” - Also offers Carpentry _(confidence: low)_ - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298) — “About (Better Business Bureau, self-described): A.W. Puma Construction & Remodeling LLC offers bathroom remodels, kitchen remodels, general …” - Also offers Windows / Siding / Gutters _(confidence: low)_ - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc) — “5★ They were on site for two days to replace three windows with new Anderson windows. The two carpenters were very professional. Albert stop…” ## License Status: **active** (#177600, hic) — verified against the official MA state registry on 2026-09-26, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Porch](https://pro.porch.com/framingham-ma/general-contractors/a-w-puma-construction-and-remodeling-llc/pp): Listed on this source - [BuildZoom](https://www.buildzoom.com/contractor/a-w-puma-restoration-remodeling-llc): 4.5★ from 20 ratings - [Exa](https://awpuma.com/): 0 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/natick/profile/general-contractor/aw-puma-construction-remodeling-llc-0021-135298): Listed on this source ## Recent reviews - **1/5 · BuildZoom · shobitha_nellutla · 2025-08-05**: We hired AW PUMA for a major renovation project, and it turned out to be one of the worst decisions we've ever made. What was promised to be a 6-month project was barely 10% complete after a full year. Mr. Puma consistently delayed every phase of the work and took full advantage of our patience and … - **1/5 · BuildZoom · Jaime A. · 2025-03-04**: We hired AW Puma over four years ago to complete a home remodel, and what should have been an exciting project has turned into an absolute nightmare. The project has stalled multiple times for months at a time, with little to no communication from the contractor. When we do manage to get in touch, w… - **5/5 · BuildZoom · William L. · 2023-07-03**: I had to manage an extensive commercial building repair in Framingham from across the country in California and I feel lucky that I chose A. W. Puma to handle it for me. The process was met with many challenges and Albert always got it worked out. As frustrating the process can be, especially from a… - **5/5 · BuildZoom · Richard B. · 2022-10-03**: For the comfortable lifestyle choose wisely and the best remodeling services like A.W. Puma Construction, they are well professional and very dedicated towards giving best services to their customer. - **5/5 · BuildZoom · Kristen V. · 2022-09-05**: AW Puma remodeled our family bathroom and we are extremely pleased with the outcome! Some of the pros with working with Albert is how honest and personable he is. We really enjoyed inviting him into our home. His right hand man Leo is fantastic! Both Albert and Leo listened to every one of our reque… - **5/5 · BuildZoom · Kusher Z. · 2022-07-27**: After considering the sparkling recommendation by our neighbor who had recently worked with A.W. Puma Construction for a basement remodeling job, we decided to contact the team to know if they could help us with our kitchen remodel project. The team patiently listened to our concept and created a de… - **5/5 · BuildZoom · Bryan T. · 2022-07-12**: We contracted AW Puma for a complete kitchen and living room remodel. We bought our home last year and it was quite dated (1970) with very closed off rooms. We had a vision to create more of an open concept and update the majority of our first floor. This remodel was a little more complicated since … - **5/5 · BuildZoom · Amy B. · 2022-05-19**: Albert was very responsive and helpful. He always got back to me right away and was available to talk or meet whenever we were available. - **5/5 · BuildZoom · David M. · 2022-02-24**: I hired Albert to completely renovate/restore my single family home in West Roxbury. Three complete levels with change of floor plan and creating an open floor plan. Many custom items and additions. Project spanned over 18 months. Communication and attention were perfect and above expectations. His … - **5/5 · BuildZoom · Michael C. · 2021-09-18**: We hired A.W. Puma for our Dental Office project in the MetroWest area. Puma’s ethic and hard work is an asset, especially in this COVID-19 environment. I would highly recommend him and his team, anytime. They won’t disappoint. ?? --- Data freshness: last scanned 2026-09-28T02:33:53.706Z. Cite as: A.W. Puma Construction & Remodeling, LLC — Tavlee (https://tavlee.com/contractor/a-w-puma-construction-and-remodeling-llc-framingham) Source: https://tavlee.com/contractor/a-w-puma-construction-and-remodeling-llc-framingham ## Sitemap [Full site index](https://tavlee.com/sitemap.md)