# ACCURATE BAKER ELMAN

**Trade:** HVAC / Heating & Cooling · **Address:** 120 Grove St, Franklin, MA 02038 · **Phone:** (508) 301-3470 · **Website:** https://www.accurateheat.com/?utm_source=GMB · **Languages:** English

**Rating: 4.4/5** (high confidence) — from 113 reviews across 8 sources.
91% of sentiment-scored reviews read net-positive. Last 6 months: 33 reviews, 1 negative.

## The honest read

Accurate Baker Elman is a HVAC, plumbing and electrical contractor operating from two Massachusetts offices, in Franklin and Newton. The company traces to Accurate Heat-Air, founded in Franklin in 1989, and Baker-Elman, a Newton plumbing business dating to 1940; the two merged in 2019 under the Accurate Baker Elman name, bringing together more than 100 years of combined experience. It operates as Murphy Services LLC and offers free estimates.

The company holds a 4.9-star average from 558 Google reviews, with 113 reviews across four platforms dating back to 2013 and 33 in the last six months alone. Customers consistently name specific technicians — among them Jackson, Dean, Jaykob, Bryan and Tom — for prompt, knowledgeable service on furnace repairs, AC installations and heat pump replacements. One 2026 review described a full central A/C condenser and air handler replacement as seamless and pressure-free, while another credited the team with diagnosing and fixing a dual-fuel furnace wiring issue on the same visit.

Not every review is glowing. A 2026 review described a technician who reconnected an AC capacitor incorrectly, leaving the system worse off after being charged for the visit, and another flagged a newer service-plan pricing model that requires paying for both heating and cooling coverage even if only one is used. A handful of older reviews, from 2013 to 2025, raised concerns about pricing on smaller jobs. Homeowners should confirm current pricing and service-plan terms before signing up.

With decades of combined history, a large and largely positive review base, and HVAC, plumbing and electrical services under one roof, Accurate Baker Elman is a solid option for South Shore and MetroWest homeowners with heating, cooling or plumbing needs — just clarify pricing and contract terms up front.

**Strengths:**
- Highly rated — 4.9 stars from 558 Google reviews
- Named technicians praised — reviewers repeatedly credit specific staff for knowledgeable work
- Full-system replacements — reviews describe smooth AC and furnace installation projects

**Concerns:**
- A miswired repair — one 2025 review reports a capacitor hookup error that left the AC worse off
- New service-plan terms — a 2026 review flagged a rigid year-round coverage requirement
- Older pricing complaints — a few 2013-2025 reviews cite high costs on smaller jobs

**Where sources disagree:**
- A 2025 Google review carries a 5-star rating but its text describes paying over $300 for a visit where nothing was done — the rating and the written account pull in opposite directions.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Accurate Baker Elman operates from two Massachusetts offices, in Franklin and Newton, offering HVAC, plumbing and electrical services. _(confidence: high)_
  - [Official Website](https://www.accurateheat.com) — “Accurate Baker Elman provides HVAC (heating, cooling, air quality) and plumbing services, plus electrical work, to homeowners from two Massa…”
- Accurate Heat-Air (Franklin) has operated since 1989 and Baker-Elman (Newton, plumbing) since 1940; the two merged in 2019 as Accurate Baker Elman with over 100 years of combined experience. _(confidence: high)_
  - [Official Website](https://www.accurateheat.com) — “Company history (self-reported): Accurate Heat-Air (Franklin, MA) has operated since 1989 and Baker-Elman (Newton, MA) since 1940 in plumbin…”
- The business offers free estimates and operates as Murphy Services LLC, d/b/a Accurate Baker Elman. _(confidence: high)_
  - [Official Website](https://www.accurateheat.com) — “Stated offer (self-reported): free estimates”
  - [Official Website](https://www.accurateheat.com) — “Ownership (self-reported): Operates as Murphy Services LLC, d/b/a Accurate Baker Elman.”
- Google shows a 4.9-star rating from 558 reviews. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Accurate%20Baker%20Elman&query_place_id=ChIJqTlgAq9v5IkRH8FuPXjDhLI) — “Google: 4.9★ from 558 ratings”
- A 2026 review described a full central A/C condenser and attic air handler replacement as seamless, straightforward and pressure-free. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GR1VITmhiVzVTYm1sS1YxRmFZVEl0V0dkNVFWRRAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOmFGUHNhbW5SbmlKV1FaYTItWGd5QVE%7C%7C?hl=en) — “5★ We recently used Accurate Baker Elman to fully replace our old, dead 3-ton central A/C condenser and attic air handler system, and we cou…”
- A 2025 review credited a technician with diagnosing and fixing a dual-fuel furnace wiring issue on the same visit. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwcVYyRnZVblp3ZUhSSGNGRjBMWE41VkdScVdXYxAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOlpqV2FvUnZweHRHcFF0LXN5VGRqWWc%7C%7C?hl=en) — “5★ After a few quick and diagnostic questions, Tom took a look at the thermostat and the furnace, checked the wiring, realized that our dual…”
- A 2026 review credited a technician with squeezing in a tight-schedule repair of a short-cycling central AC compressor. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKMlZYY3hSRzk2WDJWU1MzSXlORXB6UWpCSmNrRRAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOjJ2VXcxRG96X2VSS3IyNEpzQjBJckE%7C%7C?hl=en) — “5★ Jaykob squeezed me in to a tight schedule and fixed my central ac compressor, which was short-cycling and not producing any cool air. He …”
- A 2025 review described a technician reconnecting an AC capacitor incorrectly, leaving the customer without AC after being charged. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGMmJqbGZSVTUyY2xab2VUZGljVGxOUXpaUk9VRRAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOlF2bjlfRU52clZoeTdicTlNQzZROUE%7C%7C?hl=en) — “1★ He replaced my AC capacitor but hooked it up incorrectly without knowing resulting in the fan blowing in reverse. He thought there was an…”
- A 2026 review flagged a newer service-plan pricing model requiring a $499/year charge covering both heating and cooling even if only one is used. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210dll6UnNhWFpJWDFKVk4ySkhNR1IyUzJGbk5HYxAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOmtvYzRsaXZIX1JVN2JHMGR2S2FnNGc%7C%7C?hl=en) — “1★ GEM moved to a new service model which is not very flexible. Now with a new contract you have to pay for heating and cooling 499/year, ev…”
- Older reviews on BBB, Angi and HomeAdvisor raised pricing concerns on smaller jobs. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.accurateheat-airservicesinc.158777382.html) — “3★ I've been working with this organization for about 2 years, perhaps a bit more, they have always been cost effective until this recent ex…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/franklin/profile/air-conditioning-contractor/accurate-baker-elman-0021-28791) — “Pricing is very high for job (install kitchen faucet) and 2 people sent to do the job when one would have been sufficient. I will not use th…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Accurate%20Baker%20Elman&query_place_id=ChIJqTlgAq9v5IkRH8FuPXjDhLI) — “Google: 4.9★ from 558 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKMlZYY3hSRzk2WDJWU1MzSXlORXB6UWpCSmNrRRAB!2m1!1s0x0:0xb284c3783d6ec11f!3m1!1s2@1:CAIQACodChtycF9oOjJ2VXcxRG96X2VSS3IyNEpzQjBJckE%7C%7C?hl=en) — “5★ Jaykob squeezed me in to a tight schedule and fixed my central ac compressor, which was short-cycling and not producing any cool air. He …”
  - [Official Website](https://www.accurateheat.com) — “Accurate Baker Elman provides HVAC (heating, cooling, air quality) and plumbing services, plus electrical work, to homeowners from two Massa…”
  - [Official Website](https://www.accurateheat.com) — “Company history (self-reported): Accurate Heat-Air (Franklin, MA) has operated since 1989 and Baker-Elman (Newton, MA) since 1940 in plumbin…”
- Also offers Plumbing _(confidence: high)_
  - [Official Website](https://www.accurateheat.com) — “Accurate Baker Elman provides HVAC (heating, cooling, air quality) and plumbing services, plus electrical work, to homeowners from two Massa…”
  - [Official Website](https://www.accurateheat.com) — “Company history (self-reported): Accurate Heat-Air (Franklin, MA) has operated since 1989 and Baker-Elman (Newton, MA) since 1940 in plumbin…”
- Also offers Electrical _(confidence: medium)_
  - [Official Website](https://www.accurateheat.com) — “Accurate Baker Elman provides HVAC (heating, cooling, air quality) and plumbing services, plus electrical work, to homeowners from two Massa…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Yelp](https://www.yelp.com/biz/accurate-baker-elman-franklin): Listed on this source
- [Official Website](https://www.accurateheat.com): 30 yrs in business · Self-reported profile and service details
- [Exa](https://modernize.com/contractors/accurate-baker-elman-xdprfphwugzdlrvt): 0 web mentions across the open web (each linked to its source)
- [Google](https://www.google.com/maps/search/?api=1&query=ACCURATE%20BAKER%20ELMAN&query_place_id=ChIJqTlgAq9v5IkRH8FuPXjDhLI): 4.9★ from 558 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=ACCURATE%20BAKER%20ELMAN&query_place_id=ChIJqTlgAq9v5IkRH8FuPXjDhLI): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/franklin/accurate-heat-air-services%2C-inc-reviews-6325258.htm): 4.3★ from 10 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.accurateheat-airservicesinc.158777382.html): 4.3★ from 10 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/franklin/profile/air-conditioning-contractor/accurate-baker-elman-0021-28791): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Joanne Delaporta · 2026-09-14**: To James
Jackson was exceptionally proficient knowledgeable and professional
Went above and beyond expectations
- **5/5 · Google Reviews · Maria Yanakakis · 2026-09-10**: Dean was GREAT!! Perfect service!!!!
- **5/5 · Google Reviews · Rachel Daniels · 2026-09-08**: Jackson was incredibly knowledgeable, explained everything clearly, helpful & friendly.
- **5/5 · Google Reviews · tom · 2026-08-31**: Jake did a great job he fixed my leak and was extremely thorough. He explained everything to me and was extremely friendly throughout. I was recommended your company by my neighbor and I will recommend them as well!
- **5/5 · Google Reviews · Irene Ioffe · 2026-08-28**: Bryant is exceptional.  He deserve a raise, bonus to let him know how his work is appreciated!
- **5/5 · Google Reviews · Chris Chin · 2026-08-18**: Jackson was great to work with.
- **5/5 · Google Reviews · Andy Siegel · 2026-08-05**: Highly recommended, excellent service call.
Service tech Dean from Accurate Baker Elman arrived as scheduled, was very professional and skilled at performing maintenance/repair on our 18 yr old Goodman AC unit.
Cost was reasonable for the service provided.
Will continue to call Accurate Baker Elman …
- **5/5 · Google Reviews · Stefan Gagnon · 2026-07-29**: Jackson was professional and courteous.  He was able to diagnose and fix our problem quickly.
- **5/5 · Google Reviews · Donna Manjourides · 2026-07-28**: Jaykob was great! Very professional, explained everything and did a fantastic job. I would highly recommend this company
- **5/5 · Google Reviews · Susan Socci · 2026-07-27**: Jaycob was very friendly and knowledgeable.  Fast, efficient service.

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Data freshness: last scanned 2026-09-17T08:32:19.131Z.
Cite as: ACCURATE BAKER ELMAN — Tavlee (https://tavlee.com/contractor/accurate-baker-elman-franklin)
Source: https://tavlee.com/contractor/accurate-baker-elman-franklin