# ACD Refrigeration Equipment Co. **Trade:** HVAC / Heating & Cooling · **Phone:** (781) 231-1393 · **Website:** https://acdrefrigeration.com/ · **Languages:** English **Rating: 3.3/5** (medium confidence) — from 9 reviews across 5 sources. 67% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative. ## The honest read ACD Refrigeration Equipment Co. is a family-run HVAC and refrigeration outfit in Saugus that restaurant owners call when a walk-in cooler or ice machine goes down. The company describes itself as a 24-hour service firm operating since 1990 (Better Business Bureau listings put the start a few years earlier, in 1985), and it also handles residential and commercial AC and heating installation and repair. The clearest thread here is repeat commercial business. A restaurant customer who says they've used the company for over 20 years praised the crew as always on time and clear about the problem before doing the work, and a Boston property manager who relies on it across multiple properties called it a big help. In a 2024 review, a customer described technicians fixing refrigeration at two restaurants in one visit after another company had recommended replacing the compressors outright — a save the reviewer credited to a technician named Matt. The same technician turns up again in a 2022 review for a straightforward reach-in fridge compressor swap. A September 2026 review calls the company quick to respond and helpful. Not every account is glowing. Two reviews from mid-2025 described a tense phone call, with one customer saying the owner was rude and raised his voice at a first-time caller; on Google the business sits at 3.8 stars from 13 ratings, with a handful of one-line negative reviews mixed among the praise. On the Better Business Bureau, where it holds an A+ grade without being accredited and shows no filed complaints, its listing also names a Refrigeration Hoisting License number for the company — that's the Bureau's own listing, not something independently verified here. Worth asking about before booking: how the intake call typically goes, given the 2025 complaints about tone, and getting a clear quote up front given the spread in star ratings. For a restaurant, property manager, or homeowner with a refrigeration or HVAC problem that needs an experienced hand — especially compressor and ice-machine work — the long commercial relationships here are the strongest signal; a short conversation up front should settle whether the fit feels right. **Strengths:** - Long-time commercial clients — restaurants and a property manager report repeat use - BBB A+ rating — Better Business Bureau grade, though not accredited - Compressor expertise — reviewers describe fixes that avoided costly replacements **Concerns:** - Owner rudeness reported — two 2025 reviews described a hostile call - Mixed Google rating — 3.8 stars from 13 ratings with some 1-star reviews **Where sources disagree:** - The company's own site says family-owned since 1990 (30+ years); Better Business Bureau lists an establishment date of 1985 (41 years) ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Better Business Bureau rates the company A+, though it is not BBB accredited _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/saugus/profile/major-appliance-parts/acd-refrigeration-equipment-co-0021-50023) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/saugus/profile/major-appliance-parts/acd-refrigeration-equipment-co-0021-50023) — “BBB profile confirms ACD Refrigeration Equipment Co. at 129 Winter St, Saugus MA (phone (781) 231-1393 matches the contractor), NOT BBB accr…” - Long-standing commercial customers, including a restaurant client of over 20 years and a Boston property manager, report repeat use _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBMlBlMk9nEAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgMDA2Pe2Og%7C%7C?hl=en) — “5★ Been using for over 20 years at my restaurant. Always on time, fast, and professional. The crew always ensures I fully understand the pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4LTZiM2d3RRAB!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgIDx-6b3gwE%7C%7C?hl=en) — “5★ I am a Boston property manager. ACD refrigeration has helped immensely in our properties! Highly recommend!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtbkk3NVZ3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgID-nI75Vw%7C%7C?hl=en) — “5★ Matt is Very professional. Very happy with the service that he did . Did replace my reach in fridge compressor. Took his time to check th…” - A September 2026 Google review calls the company quick to respond and helpful _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5bVRFSldRMFV3WkRocWN6TlVWbmcyT1dSSldWRRAB!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CAIQACodChtycF9oOk9mTEJWQ0UwZDhqczNUVng2OWRJWVE%7C%7C?hl=en) — “5★ Very helpful and quick to respond.” - Two mid-2025 Google reviews described the owner as rude and raising his voice with a first-time caller _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VOVC1pNVBVMi1QM0d3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKENT-i5PU2-P3Gw%7C%7C?hl=en) — “1★ Terrible customer service!!!!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210UFQyRkVTRlJtYm1sT2VFeHdORWRHV1RKcVIyYxAB!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CAIQACodChtycF9oOmtPT2FESFRmbmlOeExwNEdGWTJqR2c%7C%7C?hl=en) — “1★ We called for a service and the owner was extremely RUDE not surprised that they have a 4.1 star. I told them i am a first time customer …” - Google shows a 3.8-star average from 13 ratings, including several one-star reviews _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=ACD%20Refrigeration%20Equipment%20Co.&query_place_id=ChIJEX8V0oFy44kR4rYkuGJ0z94) — “Google: 3.8★ from 13 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4ME1mSW5RRRAB!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgIDx0MfInQE%7C%7C?hl=en) — “1★ Not very helpful” - Better Business Bureau lists a Refrigeration Hoisting License (#76291) for the company _(confidence: low)_ - [Better Business Bureau](https://www.bbb.org/us/ma/saugus/profile/major-appliance-parts/acd-refrigeration-equipment-co-0021-50023) — “Licence listed on Better Business Bureau: Refrigeration Hoisting License #76291” - Reviewers describe commercial refrigeration and ice-machine work, including compressor repairs at restaurants that avoided a full replacement _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBMlBlMk9nEAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgMDA2Pe2Og%7C%7C?hl=en) — “5★ Been using for over 20 years at my restaurant. Always on time, fast, and professional. The crew always ensures I fully understand the pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMcXBYa1J3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgICLqpXkRw%7C%7C?hl=en) — “5★ This is an A++ outfit. One company said replace compressors. NOPE! Matt had all of my refrigeration running perfectly on one visit at tw…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtbkk3NVZ3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgID-nI75Vw%7C%7C?hl=en) — “5★ Matt is Very professional. Very happy with the service that he did . Did replace my reach in fridge compressor. Took his time to check th…” - The company describes itself as family-owned and in business since 1990; Better Business Bureau lists an establishment date of 1985 _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/saugus/profile/major-appliance-parts/acd-refrigeration-equipment-co-0021-50023) — “BBB profile confirms ACD Refrigeration Equipment Co. at 129 Winter St, Saugus MA (phone (781) 231-1393 matches the contractor), NOT BBB accr…” - [Official Website](https://acdrefrigeration.com) — “Company history (self-reported): A family-owned 24-hour service firm operating since 1990, with over 30 years in business.” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBMlBlMk9nEAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgMDA2Pe2Og%7C%7C?hl=en) — “5★ Been using for over 20 years at my restaurant. Always on time, fast, and professional. The crew always ensures I fully understand the pro…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMcXBYa1J3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgICLqpXkRw%7C%7C?hl=en) — “5★ This is an A++ outfit. One company said replace compressors. NOPE! Matt had all of my refrigeration running perfectly on one visit at tw…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQtbkk3NVZ3EAE!2m1!1s0x0:0xdecf7462b824b6e2!3m1!1s2@1:CIHM0ogKEICAgID-nI75Vw%7C%7C?hl=en) — “5★ Matt is Very professional. Very happy with the service that he did . Did replace my reach in fridge compressor. Took his time to check th…” - [Official Website](https://acdrefrigeration.com) — “ACD Refrigeration Equipment Co. is a family-owned, 24-hour commercial and residential HVAC/refrigeration company in Saugus, MA, offering AC …” - [Official Website](https://acdrefrigeration.com) — “Company history (self-reported): A family-owned 24-hour service firm operating since 1990, with over 30 years in business.” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=ACD%20Refrigeration%20Equipment%20Co.&query_place_id=ChIJEX8V0oFy44kR4rYkuGJ0z94): 3.8★ from 13 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=ACD%20Refrigeration%20Equipment%20Co.&query_place_id=ChIJEX8V0oFy44kR4rYkuGJ0z94): Listed on this source - [Exa](https://www.ecohome.net/fr/entreprises/37306/acd-refrigeration-equipment-co/): 0 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/saugus/profile/major-appliance-parts/acd-refrigeration-equipment-co-0021-50023): Listed on this source - [Official Website](https://acdrefrigeration.com): 30 yrs in business · Self-reported profile and service details ## Recent reviews - **5/5 · Google Reviews · fiona arbor · 2026-09-01**: Very helpful and quick to respond. - **1/5 · Google Reviews · Charles Banks · 2025-06-11**: Terrible customer service!!!! - **1/5 · Google Reviews · Eat Fit · 2025-06-11**: We called for a service and the owner was extremely RUDE not surprised that they have a 4.1 star. I told them i am a first time customer i was confused on why he was yelling at me. If you are too “busy” dont yell at a potential customer! Terrible customer serviceee! I would advice anyone to not use … - **5/5 · Google Reviews · Christian · 2025-02-06**: Been using for over 20 years at my restaurant. Always on time, fast, and professional. The crew always ensures I fully understand the problem and the steps they had to take to fix any issues I was having while also keeping my budget in mind offering multiple solutions when the situation calls for it… - **5/5 · Google Reviews · Tucker Couch · 2024-11-29**: Great service - **5/5 · Google Reviews · Chris Parsons · 2024-06-18**: This is an A++ outfit. One company said replace compressors. NOPE! Matt had all of my refrigeration running perfectly on one visit at two restaurants. Total pro. - **5/5 · Google Reviews · Nick Damico · 2023-06-15**: I am a Boston property manager. ACD refrigeration has helped immensely in our properties! Highly recommend! - **1/5 · Google Reviews · Mark Murphy · 2023-05-31**: Not very helpful - **5/5 · Google Reviews · Rafael Marroquin · 2022-11-23**: Matt is Very professional. Very happy with the service that he did . Did replace my reach in fridge compressor. Took his time to check the overall condition. Highly recommend it --- Data freshness: last scanned 2026-09-08T21:28:13.585Z. Cite as: ACD Refrigeration Equipment Co. — Tavlee (https://tavlee.com/contractor/acd-refrigeration-equipment-co) Source: https://tavlee.com/contractor/acd-refrigeration-equipment-co