# Achieve Renewable Energy, LLC **Trade:** HVAC / Heating & Cooling · **Address:** 121 Loring Ave Ste 454, Salem, MA 01970, USA · **Phone:** (978) 338-5548 · **Website:** http://achieverenewable.com/ · **Languages:** English **Rating: 1.9/5** (medium confidence) — from 4 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low. ## The honest read Achieve Renewable Energy is a Salem geothermal specialist — ground-source heat pump design, installation, and maintenance for homes and businesses across Massachusetts, Rhode Island, and southern New Hampshire. The company's own site names Larry Lessard as president and describes an IGSHPA-certified design and inspection team, an exclusive WaterFurnace dealership, and a self-reported history in geothermal work back to 2008. The written record splits sharply. On the technical side, a 2022 review walked through a raised-ranch retrofit in Framingham built on a full home energy audit and Manual-J analysis before a single pipe went in the ground, and a customer four years into ownership, writing in 2023, said the system outperformed expectations and the company stood behind its product. But two 2025 Google reviews describe the opposite experience: a $60,000+ system installed in 2018 through the Concord/Carlisle/Lincoln HeatSmart program that raised heating costs instead of cutting them, with messages going unanswered for days or weeks, and a separate customer who said two calls for a post-install repair went unreturned. A 2023 Reddit poster described being ghosted, told a consultation couldn't happen for months. Older third-party posts (2019–2025) go further, describing a lawsuit over what one customer called a deficient install, a Better Business Bureau complaint about installation performance, and a recurring pattern of ducting problems across customers. Before calling, it's worth asking directly about all of this: the BBB profile itself shows an A+ grade with no stated complaint count, which doesn't line up with the complaint and lawsuit accounts above, and Google's 3.7★ average across 7 ratings is a wider spread than the individual reviews on file alone suggest. The design and audit process is a real strength for anyone set on geothermal specifically — get it in writing what happens, and how fast, if something needs a repair after the system goes in. **Strengths:** - Detailed installs — reviewers cite full energy audits and Manual-J analysis - Long-term satisfaction — a 2023 review said the system beat expectations - Certified geothermal team — IGSHPA-certified, an exclusive WaterFurnace dealer - Reported savings — one write-up cites about $300 in monthly savings for two clients **Concerns:** - Unreturned calls — two 2025 reviews described being ghosted after install - Cost overruns — a 2025 review said a $60,000+ contract raised heating costs - Lawsuit described — a third-party post recounts suing over a deficient system - Ducting complaints — third-party posts describe a recurring pattern across customers - BBB complaint noted — one account describes filing despite the A+ grade **Where sources disagree:** - Better Business Bureau's profile shows an A+ grade and no stated complaint count, while a third-party post describes filing a BBB complaint about installation performance. - Google's page shows a 3.7★ average across 7 ratings, while the 4 individual reviews on file split sharply between glowing and very negative. - The company's own site states two different lengths of time in business — 'since 2008' in one place and 'over 12 years' in another. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Salem, MA-based geothermal (ground-source heat pump) design, installation, and maintenance contractor serving homes and businesses in Massachusetts, Rhode Island, and southern New Hampshire _(confidence: high)_ - [Official Website](http://achieverenewable.com) — “Achieve Renewable Energy, LLC is a Salem, Massachusetts-based geothermal (ground-source heat pump) design, installation, and maintenance con…” - The company's site names Larry Lessard as president _(confidence: medium)_ - [Official Website](http://achieverenewable.com) — “Ownership (self-reported): A news item on the site names Larry Lessard as president of Achieve Renewable Energy.” - States IGSHPA Certified Geoexchange Designer and Certified Geothermal Inspector credentials, and describes itself as an exclusive WaterFurnace dealer _(confidence: medium)_ - [Official Website](http://achieverenewable.com) — “Stated certification/affiliation: IGSHPA Certified Geoexchange Designer” - [Official Website](http://achieverenewable.com) — “Stated certification/affiliation: IGSHPA Certified Geothermal Inspector” - [Official Website](http://achieverenewable.com) — “Stated certification/affiliation: Exclusive WaterFurnace dealer” - Self-reports operating in geothermal work since 2008 _(confidence: medium)_ - [Official Website](http://achieverenewable.com) — “Company history (self-reported): Site states 'Since 2008, Achieve's staff has a proven track record designing and installing the finest geot…” - Better Business Bureau lists the company as an A+ accredited business with 17 years in business and no stated complaint count on its profile _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/renewable-energy/achieve-renewable-energy-llc-0021-120033) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/renewable-energy/achieve-renewable-energy-llc-0021-120033) — “Better Business Bureau: accredited / certified / member” - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/renewable-energy/achieve-renewable-energy-llc-0021-120033) — “Achieve Renewable Energy, LLC is a BBB Accredited Business in Salem, MA with an A+ BBB rating and 17 years in business, but this profile pag…” - Google shows a 3.7★ average across 7 ratings _(confidence: high)_ - [Google](https://maps.google.com/?cid=13978916086397711203&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 3.7★ from 7 ratings” - A 2022 review described a full home energy audit and Manual-J analysis behind a geothermal HVAC and hot water installation in a Framingham raised ranch _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlbE5uSklnEAE!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CIHM0ogKEICAgIDelNnJIg%7C%7C?hl=en) — “5★ Achieve has nearly completed installing a geothermal HVAC & domestic hot water system in my 1970s era raised ranch in Framingham. The sys…” - A customer four years into ownership, writing in 2023, said the system performed better than expected and the company stood by its product _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoMWNyMi13RRAB!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CIHM0ogKEICAgICh1cr2-wE%7C%7C?hl=en) — “5★ We have had our system for nearly 4 years and could not be happier with Larry and Achieve Renewable. They are a great company, stand by t…” - An independent 2026 write-up reported roughly $300 in monthly savings for two clients _(confidence: medium)_ - [geothermalfinder.com](https://geothermalfinder.com/places/achieve-renewable-energy-llc/) — “geothermalfinder.com — Achieve Renewable installed geothermal systems that delivered significant energy savings and reliable performance for…” - A 2025 review described a $60,000+ 2018 HeatSmart-program contract that raised heating costs instead of lowering them, with messages unanswered for days or weeks _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZc083NWlRRRAB!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CIHM0ogKEICAgICYsO75iQE%7C%7C?hl=en) — “1★ Achieve Renewable Energy created a financial disaster for us and wasted countless hours of my time addressing their sloppy work. Their $6…” - A separate 2025 review said two calls requesting a post-installation repair went unreturned _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWa2VEaDNTbkk0UW1kRWFuRnlXbk0yZUV4UU1YYxAB!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CAIQACodChtycF9oOjVkeDh3SnI4QmdEanFyWnM2eExQMXc%7C%7C?hl=en) — “1★ I am extremely disappointed with this company. They don't return phone calls. They installed my geo thermal system and when I called tw…” - A 2023 Reddit post described being ghosted and told a consultation couldn't happen for months _(confidence: medium)_ - [reddit.com](https://www.reddit.com/r/geothermal/comments/13cd0w2/geothermal_heat_pump_cost_in_massachusetts/jvrqwxr/) — “r/geothermal — Achieve ghosted me and then said they couldn't even consult until April/May, putting an install way out.” - A third-party post describes a lawsuit over an installation the customer called deficient _(confidence: low)_ - [achieverenewableenergy.com](https://achieverenewableenergy.com/lawsuits-achieve-renewable-energy-llc/) — “achieverenewableenergy.com — When I had to sue Achieve Renewable Energy LLC for leaving me with a deficient geothermal system they installed…” - A third-party post describes a Better Business Bureau complaint filed about installation performance _(confidence: low)_ - [achieverenewableenergy.com](https://achieverenewableenergy.com/better-business-bureau-complaint-against-achieve-renewable-energy/) — “achieverenewableenergy.com — I filed a complaint with the Better Business Bureau about Achieve Renewable Energy LLC's lousy performance in t…” - Third-party posts describe a recurring pattern of ducting complaints across customers _(confidence: medium)_ - [achieverenewableenergy.com](https://achieverenewableenergy.com/ducting-deficiencies/) — “achieverenewableenergy.com — A recurring area of complaints and problems that customers have had about their geothermal systems installed by…” - Older third-party posts (2019, 2021) separately described the company as unresponsive and referenced a customer review the poster said Google removed _(confidence: low)_ - [achieverenewableenergy.com](https://achieverenewableenergy.com/) — “achieverenewableenergy.com — I was finding Achieve Renewable Energy LLC was not particularly responsive or reliable, no matter the problems …” - [achieverenewableenergy.com](https://achieverenewableenergy.com/review-hidden-by-google/) — “achieverenewableenergy.com — My review of Achieve Renewable Energy LLC that Google hid” - A third-party post references complaints tied to the HeatSmart program _(confidence: low)_ - [achieverenewableenergy.com](https://achieverenewableenergy.com/heatsmart-customer-complaints-achieve-renewable-energy-llc/) — “achieverenewableenergy.com — Complaints about Achieve Renewable Energy in HeatSmart” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Official Website](http://achieverenewable.com) — “Achieve Renewable Energy, LLC is a Salem, Massachusetts-based geothermal (ground-source heat pump) design, installation, and maintenance con…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoMWNyMi13RRAB!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CIHM0ogKEICAgICh1cr2-wE%7C%7C?hl=en) — “5★ We have had our system for nearly 4 years and could not be happier with Larry and Achieve Renewable. They are a great company, stand by t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlbE5uSklnEAE!2m1!1s0x0:0xc1ff161dfabab363!3m1!1s2@1:CIHM0ogKEICAgIDelNnJIg%7C%7C?hl=en) — “5★ Achieve has nearly completed installing a geothermal HVAC & domestic hot water system in my 1970s era raised ranch in Framingham. The sys…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Achieve%20Renewable%20Energy%2C%20LLC&query_place_id=ChIJ9-FUzbwW44kRY7O6-h0W_8E): 3.7★ from 7 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Achieve%20Renewable%20Energy%2C%20LLC&query_place_id=ChIJ9-FUzbwW44kRY7O6-h0W_8E): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/renewable-energy/achieve-renewable-energy-llc-0021-120033): Listed on this source - [Official Website](http://achieverenewable.com): Self-reported profile and service details - [Exa](https://geothermalfinder.com/places/achieve-renewable-energy-llc/): 8 web mentions across the open web (each linked to its source) ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “Achieve Renewable installed geothermal systems that delivered significant energy savings and reliable performance for customers in the Boston area, with two clients reporting monthly savings around $3…” — geothermalfinder.com (2026-03-27) — https://geothermalfinder.com/places/achieve-renewable-energy-llc/ - “Complaints about Achieve Renewable Energy in HeatSmart” — achieverenewableenergy.com (2025-01-11) — https://achieverenewableenergy.com/heatsmart-customer-complaints-achieve-renewable-energy-llc/ - “I filed a complaint with the Better Business Bureau about Achieve Renewable Energy LLC's lousy performance in their installation of a geothermal heating and cooling system in my home.” — achieverenewableenergy.com (2025-01-10) — https://achieverenewableenergy.com/better-business-bureau-complaint-against-achieve-renewable-energy/ - “When I had to sue Achieve Renewable Energy LLC for leaving me with a deficient geothermal system they installed in my home” — achieverenewableenergy.com (2025-01-08) — https://achieverenewableenergy.com/lawsuits-achieve-renewable-energy-llc/ - “A recurring area of complaints and problems that customers have had about their geothermal systems installed by Achieve Renewable Energy LLC has been ducting.” — achieverenewableenergy.com (2025-01-06) — https://achieverenewableenergy.com/ducting-deficiencies/ - “Achieve ghosted me and then said they couldn't even consult until April/May, putting an install way out.” — u/QualityGig in r/geothermal (2023-08-11) — https://www.reddit.com/r/geothermal/comments/13cd0w2/geothermal_heat_pump_cost_in_massachusetts/jvrqwxr/ - “My review of Achieve Renewable Energy LLC that Google hid” — achieverenewableenergy.com (2021-03-22) — https://achieverenewableenergy.com/review-hidden-by-google/ - “I was finding Achieve Renewable Energy LLC was not particularly responsive or reliable, no matter the problems or complaints.” — achieverenewableenergy.com (2019-01-23) — https://achieverenewableenergy.com/ ## Recent reviews - **1/5 · Google Reviews · Mike Nope · 2025-09-21**: Achieve Renewable Energy created a financial disaster for us and wasted countless hours of my time addressing their sloppy work. Their $60,000+ contract we signed in the first half of 2018 via the towns of Concord, Carlisle, and Lincoln's HeatSmart program promised their geothermal heating and cooli… - **1/5 · Google Reviews · irene desmond · 2025-06-06**: I am extremely disappointed with this company. They don't return phone calls. They installed my geo thermal system and when I called twice to have a repair person to get the system fixed, no one called me back. If this was the middle of winter, I would be even more upset. Are they even in busi… - **5/5 · Google Reviews · Steven Laken · 2023-02-18**: We have had our system for nearly 4 years and could not be happier with Larry and Achieve Renewable. They are a great company, stand by their product, and are happy to help and answer any issues that may arise. The system performed better than expected and we would hire Larry and his team in a secon… - **5/5 · Google Reviews · Clark Williams · 2022-10-03**: Achieve has nearly completed installing a geothermal HVAC & domestic hot water system in my 1970s era raised ranch in Framingham. The system is already operational; just waiting on the baffles to separate the zones. I have been consistently impressed by the high level of expertise and professionalis… --- Data freshness: last scanned 2026-07-02T10:24:05.959Z. Cite as: Achieve Renewable Energy, LLC — Tavlee (https://tavlee.com/contractor/achieve-renewable-energy-llc-salem) Source: https://tavlee.com/contractor/achieve-renewable-energy-llc-salem