# Adesso Appliance Repair

**Trade:** Appliance Repair · **Address:** 51 Hathorne St, Salem, MA 01970, USA · **Phone:** (978) 500-3570 · **Languages:** English

**Rating: 4.3/5** (medium confidence) — from 17 reviews across 3 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Adesso Appliance Repair is Griffith Coates's one-person operation, working out of Salem since 2012 according to BBB's file. Reviewers refer to him by first name — Griffith, or sometimes "Griff" — and the pattern across 17 reviews going back to 2021 is remarkably consistent: fair pricing, honest diagnoses, and repairs that get things running again the same visit.

The specifics pile up. He's talked customers out of a repair when it wasn't worth it — telling one person a leaking, five-year-old refrigerator's Freon leak would cost more to fix than to replace, and another that a problem wasn't serious enough to warrant a part swap yet, to "give it more time." He's fixed refrigerators, washing machines, dryers, dishwashers, and a self-cleaning stove latch, and replaced gaskets and rubber door seals; one customer specifically credits him with the patience to work around a curious four-year-old while fixing a dishwasher. On a 2026 Salem Reddit thread asking for a repair tech cheaper than replacing a washer, multiple commenters pointed straight to Adesso, one reporting the machine got fixed in half an hour for $125 after a short wait.

There's one clear miss in the record: a 2021 review describes someone at the company — not named as Griffith — hanging up rudely before the caller could even describe the problem. It reads as an isolated incident from early in this window; reviews from 2023 onward specifically praise how calls are handled, with one naming office staff Hannah for a good phone experience, so it may no longer reflect how the business runs.

For appliance repairs in the Salem area, Adesso's reputation is built on straightforward, honest diagnoses rather than always pushing a repair — worth calling directly to check availability, since it's a small operation.

**Strengths:**
- Honest about unneeded repairs — advised replacing rather than fixing a costly leak
- Wide appliance range — fridges, washers, dryers, dishwashers, stoves
- Fast, fair-priced fixes — half-hour washer repair for $125 per a 2026 thread

**Concerns:**
- 2021 phone complaint — rude call ended before issue was described

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Advised against costlier or unnecessary repairs on two separate calls _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25reFZVZFliVEJUZHpWdFlVVmZkamhzV0d4ZllXYxAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CAIQACodChtycF9oOnkxVUdYbTBTdzVtYUVfdjhsWGxfYWc%7C%7C?hl=en) — “5★ Would definitely recommend. Came to repair my 5 yr old refrigerator. He was on time, courteous, explained my problem, which was a Freeon …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNIcXMtTk5REAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgICHqs-NNQ%7C%7C?hl=en) — “5★ Prompt, fair and honest. Showed up, as scheduled. Charged a very fair rate for the initial visit/assessment (which would've then been app…”
- Repaired refrigerators, washers, dryers, dishwashers and a stove latch across dozens of reviews _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxdFRFbFpVRXRHZGpkVGJsOW5ZMVYxZHpsVldIYxAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CAIQACodChtycF9oOi1tTElZUEtGdjdTbl9nY1V1dzlVWHc%7C%7C?hl=en) — “5★ Fantastic service. Professional and nice to talk to. He replaced the rubber door gasket on a difficult washer. I am so happy to have our …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfdEtfMGtRRRAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgID_tK_0kQE%7C%7C?hl=en) — “5★ I received EXCELLENT service from this business recently. Griffith came and fixed both a clothes washer and a self-cleaning stove latch. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6amJyaGV3EAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgICzjbrhew%7C%7C?hl=en) — “5★ Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our overheating dryer.  We have been using Adesso…”
- A 2021 review describes an abrupt, rude phone call that ended before the caller could describe the problem _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2b0l6REdnEAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgID6oIzDGg%7C%7C?hl=en) — “1★ Rudest company I've ever spoken to. Like immediately rude and hung up on me before I even got to say what I needed repaired. If she said …”
- One-person operation (owner Griffith Coates), in business since 2012 per BBB, not BBB-accredited or rated _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/small-appliance-services/adesso-appliance-repair-0021-437036) — “BBB lists Adesso Appliance Repair as a non-accredited, unrated small appliance service at 51 Hathorne St, Salem, MA with one employee (owner…”
- A 2026 Reddit thread describes a washer fixed in half an hour for $125 _(confidence: medium)_
  - [reddit.com](https://www.reddit.com/r/SalemMA/comments/1thlhjr/appliance_repair_tech_thats_less_costly_than/) — “r/SalemMA — UPDATE- I went with Adesso. I had to wait two days but he fixed it in half an hour for $125, I am super happy.”
- 2023-onward reviews specifically praise phone/office interactions, naming staff by name _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNoOHNlaWtBRRAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgICh8seikAE%7C%7C?hl=en) — “5★ From Hannah answering the phone to Griff servicing my washer, it was an excellent experience. Polite, knowledgeable, efficient and on tim…”
- Refrigerator repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25reFZVZFliVEJUZHpWdFlVVmZkamhzV0d4ZllXYxAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CAIQACodChtycF9oOnkxVUdYbTBTdzVtYUVfdjhsWGxfYWc%7C%7C?hl=en) — “5★ Would definitely recommend. Came to repair my 5 yr old refrigerator. He was on time, courteous, explained my problem, which was a Freeon …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN6amJyaGV3EAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgICzjbrhew%7C%7C?hl=en) — “5★ Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our overheating dryer.  We have been using Adesso…”
- Washing machine repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1ak1hMEx3EAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgIC5jMa0Lw%7C%7C?hl=en) — “5★ Responded right away to request for service, confirmed appointment, fixed washing machine for a reasonable amount.
Highly recommend!”
- Dryer repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4Ni1lT3dnRRAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgICx6-eOwgE%7C%7C?hl=en) — “5★ Adesso is the best! The technician showed up exactly on time, quickly diagnosed and repaired my electric dryer, explained the reason for …”
- Dishwasher repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLZVBuN1RCbk1TQUdBEAE!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEKePn7TBnMSAGA%7C%7C?hl=en) — “5★ Making an appointment was easy—Griffith was prompt, efficient, affordable, knowledgeable, and extremely kind to our 4-year-old who was so…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25reFZVZFliVEJUZHpWdFlVVmZkamhzV0d4ZllXYxAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CAIQACodChtycF9oOnkxVUdYbTBTdzVtYUVfdjhsWGxfYWc%7C%7C?hl=en) — “5★ Would definitely recommend. Came to repair my 5 yr old refrigerator. He was on time, courteous, explained my problem, which was a Freeon …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURfdEtfMGtRRRAB!2m1!1s0x0:0xaf0aaa13e845c2ea!3m1!1s2@1:CIHM0ogKEICAgID_tK_0kQE%7C%7C?hl=en) — “5★ I received EXCELLENT service from this business recently. Griffith came and fixed both a clothes washer and a self-cleaning stove latch. …”

## License

No license record has been checked yet for this contractor.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Adesso%20Appliance%20Repair&query_place_id=ChIJFUns6X0U44kR6sJF6BOqCq8): 4.8★ from 45 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Adesso%20Appliance%20Repair&query_place_id=ChIJFUns6X0U44kR6sJF6BOqCq8): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/salem/profile/small-appliance-services/adesso-appliance-repair-0021-437036): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Adesso” — u/SherbertNo5583 in r/SalemMA (2026-05-20) — https://www.reddit.com/r/SalemMA/comments/1thlhjr/appliance_repair_tech_thats_less_costly_than/omudzbc/
- “Adesso is great, but so is Salam Appliance.” — u/flymaster in r/SalemMA (2026-05-19) — https://www.reddit.com/r/SalemMA/comments/1thlhjr/appliance_repair_tech_thats_less_costly_than/omntpf0/
- “Adesso Appliance Repair. He’s as good as it gets.” — u/joshturiel in r/SalemMA (2026-05-19) — https://www.reddit.com/r/SalemMA/comments/1thlhjr/appliance_repair_tech_thats_less_costly_than/omnsgk9/
- “UPDATE- I went with Adesso. I had to wait two days but he fixed it in half an hour for $125, I am super happy.” — u/satanorsatin in r/SalemMA (2026-05-19) — https://www.reddit.com/r/SalemMA/comments/1thlhjr/appliance_repair_tech_thats_less_costly_than/

## Recent reviews

- **5/5 · Google Reviews · Mary Malone · 2026-05-27**: Would definitely recommend. Came to repair my 5 yr old refrigerator. He was on time, courteous, explained my problem, which was a Freeon leak & advised repair would cost more then I could buy a  new refrig. Would definitely  use him again for any of my appliances. Very reasonable regarding the Servi…
- **5/5 · Google Reviews · Kristen · 2025-11-29**: Love this company- prompt, professional, honest.
- **5/5 · Google Reviews · Andrea Amour · 2025-11-19**: I’ve used Griffith many times now for different projects and he’s reliable, responsive and respectful.
- **5/5 · Google Reviews · Drew T · 2025-11-03**: Fantastic service. Professional and nice to talk to. He replaced the rubber door gasket on a difficult washer. I am so happy to have our washer back up and running.
- **5/5 · Google Reviews · Jessica Kenny · 2025-05-09**: Making an appointment was easy—Griffith was prompt, efficient, affordable, knowledgeable, and extremely kind to our 4-year-old who was so curious watching him fix our dishwasher. Also 10/10 mustache.
- **5/5 · Google Reviews · jim capone · 2025-01-22**: I received EXCELLENT service from this business recently. Griffith came and fixed both a clothes washer and a self-cleaning stove latch. He was smart, courteous and professional. I highly recommend this company for all your appliance repair needs. Very rare to get such good service from anyone these…
- **5/5 · Google Reviews · Nelson Nutter · 2024-09-03**: Prompt, fair and honest. Showed up, as scheduled. Charged a very fair rate for the initial visit/assessment (which would've then been applied to the repair cost). After spending time trying to identify the source of the problem, he didn't think it made sense to replace anything right then and there,…
- **5/5 · Google Reviews · shelley · 2024-06-03**: Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our overheating dryer.  We have been using Adesso Appliance Repair for over eight years, and have only good things to say.  Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and tot…
- **5/5 · Google Reviews · Mike Hislop · 2024-03-22**: I’ve been using Adesso Appliance Repair for the last few years to keep my older dryer running. They are always quick to respond and set up an appointment. They do a great job of explaining the issue and what fix is needed. I always felt confident in the work that they were doing.

Bonus points for h…
- **5/5 · Google Reviews · Lisabeth LaFontaine · 2023-10-11**: Responded right away to request for service, confirmed appointment, fixed washing machine for a reasonable amount.
Highly recommend!

---

Data freshness: last scanned 2026-07-29T06:14:27.059Z.
Cite as: Adesso Appliance Repair — Tavlee (https://tavlee.com/contractor/adesso-appliance-repair-salem)
Source: https://tavlee.com/contractor/adesso-appliance-repair-salem