--- title: "Advantage Appliance Repair" description: "Advantage Appliance Repair, based in Wrentham, MA, reports 20 years in business and says it is insured. On its Better Business Bureau listing, the company " doc_version: "2026-09-28" last_updated: "2026-09-28" --- # Advantage Appliance Repair **Trade:** Appliance Repair · **Address:** 25 Commercial Dr, Wrentham, MA 02093 · **Phone:** (508) 528-3869 · **Website:** http://www.advantageappliance.biz/ · **Languages:** English **Rating: 3.5/5** (high confidence) — from 294 reviews across 7 sources. 85% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 1 negative. ## The honest read Advantage Appliance Repair, based in Wrentham, MA, reports 20 years in business and says it is insured. On its Better Business Bureau listing, the company says it services and repairs all major appliances such as washers, dryers, refrigerators, stoves, ranges, wall ovens and dishwashers. In 2025, Aimee diagnosed and repaired a new Whirlpool stove, and "she even figured out that the burner controls were out on incorrectly since it was delivered." In 2024, Aimee got a problem dishwasher part replaced immediately and explained everything during the diagnosis, along with advice for future care of the dishwasher. In 2023, Roger found that a newly installed KitchenAid dishwasher's error was a part failure, had the part in his van, replaced it, and all was well. Also in 2023, the company diagnosed and repaired a refrigerator problem that a previous repair company failed to fix after 3 attempts. In 2024, a dryer that wasn't heating had its heat element fixed in maybe 30 minutes, and that same year Jon explained that a Whirlpool washer's problem came from how the clothes were loaded, not the machine itself. In 2026, the rep who came out for a KitchenAid dishwasher found a mouse had chewed a wire that was not under warranty, and the company would not fix it, citing too much liability. Also in 2026, an ice maker Nick repaired was dripping again two weeks later, and the customer was told another part and the door had to arrive before repairs could begin. In 2025, a dishwasher repair turned out to need a third part after two were agreed, the technician spent nearly 3 hours trying to install the parts, and a refund request went unanswered. In a separate 2025 case, a dishwasher appointment was moved to the afternoon, then to Saturday, and on Saturday no other technician was available when the scheduled one had the flu. In 2022, a recall repair on a dishwasher left a gouge about 12 inches long in a wood floor, and calls about fixing the floor were not returned. **Strengths:** - Dishwasher part swaps — 2023 failed part replaced from the van - Refrigerator fixes — 2023 repair after another company's 3 failed attempts - Stove diagnosis — 2025 burner control problem found on a new stove **Concerns:** - Repeat repairs — 2026 ice maker dripping again two weeks later - Parts and refunds — 2025 third part needed, refund request unanswered - Scheduling — 2025 dishwasher visit fell through with no other technician ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Reports 20 years in business _(confidence: medium)_ - [Official Website](http://www.advantageappliance.biz) — “Self-reported 20 years in business” - Says it services and repairs all major appliances, including washers, dryers, refrigerators, stoves and dishwashers _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/major-appliance-services/advantage-appliance-repair-inc-0261-207620) — “Services offered (Better Business Bureau): According to information provided by the company, they offer service and repair of all major appl…” - Diagnosed and repaired a new Whirlpool stove in 2025 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOekVucVBaMHFhRDlnRRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKENzEnqPZ0qaD9gE%7C%7C?hl=en-US) — “5★ Aimee is absolutely AMAZING. She came to diagnose and repair my new Whirlpool stove, she is great with communication, professional and ex…” - Replaced a failed part on a newly installed KitchenAid dishwasher in 2023 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNabHM3ZDV3RRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgICZls7d5wE%7C%7C?hl=en-US) — “5★ We had a brand new installed KitchenAid dishwasher installed and when we plugged it in and ran the test cycle it failed. We tried a lot o…” - Repaired a refrigerator problem a previous company failed to fix after 3 attempts in 2023 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1M0pPWmdnRRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgID53JOZggE%7C%7C?hl=en-GB) — “5★ Advantage Appliance Repair was able to diagnose and repair a problem with our refrigerator that the previous repair company failed to fix…” - Fixed a dryer heat element in about 30 minutes in 2024 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMcGN2ZGVREAE!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgICLpcvdeQ%7C%7C?hl=en-US) — “5★ Dryer wasn't heating. I could not be here until after 3 they worked with us and got someone out and fixed the heat element and it took hi…” - Declined to fix a mouse-chewed dishwasher wire in 2026, citing liability _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGaVVHOURZMWQ1WVhKa01tUnllV2RvWjNVMlVXYxAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CAIQACodChtycF9oOkFiUG9DY1d5YXJkMmRyeWdoZ3U2UWc%7C%7C?hl=en-US) — “1★ I had an extended warranty on my kitchen aid dishwasher. It stopped working so I scheduled a repair call. Initially it was scheduled for …” - An ice maker was dripping again two weeks after a 2026 repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ST2RIcDBOSEZhTTBkaWRESnpjV3MyV0RCTVJWRRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CAIQACodChtycF9oOnROdHp0NHFaM0didDJzcWs2WDBMRVE%7C%7C?hl=en-US) — “1★ I had an issue with water dripping from my ice maker onto the control panel of the door, which short circuited it. Since the refrigerator…” - A 2025 dishwasher repair needed a third part and a refund request went unanswered _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aeVRYSTRkbkpTUmxGWFprazFSMHh6T1daRE5VRRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CAIQACodChtycF9oOmZyTXI4dnJSRlFXZkk1R0xzOWZDNUE%7C%7C?hl=en-US) — “1★ I had an initial service call for my dishwasher on July 2 and was told it needed 2 parts to fix it. I agreed, paid for the parts and repa…” - A dishwasher recall repair in 2022 left a 12-inch gouge in a wood floor _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNCMkl5WkdnEAE!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgICB2IyZGg%7C%7C?hl=en-US) — “1★ Horrible company, I would give a 0 star if I could. My dishwasher had a recall. They came out and replaced the part, they also put a goug…” - 4.3 stars from 442 ratings on Google _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Advantage%20Appliance%20Repair%20Inc.&query_place_id=ChIJQy5u0GBl5IkRnT3oHQkReGc) — “Google: 4.3★ from 442 ratings” - Better Business Bureau grade A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/major-appliance-services/advantage-appliance-repair-inc-0261-207620) — “Better Business Bureau grade: A+” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOekVucVBaMHFhRDlnRRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKENzEnqPZ0qaD9gE%7C%7C?hl=en-US) — “5★ Aimee is absolutely AMAZING. She came to diagnose and repair my new Whirlpool stove, she is great with communication, professional and ex…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNMcGN2ZGVREAE!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgICLpcvdeQ%7C%7C?hl=en-US) — “5★ Dryer wasn't heating. I could not be here until after 3 they worked with us and got someone out and fixed the heat element and it took hi…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNabHM3ZDV3RRAB!2m1!1s0x0:0x677811091de83d9d!3m1!1s2@1:CIHM0ogKEICAgICZls7d5wE%7C%7C?hl=en-US) — “5★ We had a brand new installed KitchenAid dishwasher installed and when we plugged it in and ran the test cycle it failed. We tried a lot o…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Advantage%20Appliance%20Repair&query_place_id=ChIJQy5u0GBl5IkRnT3oHQkReGc): Listed on this source - [Yelp](https://www.yelp.com/biz/advantage-appliance-repair-west-springfield-4): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Advantage%20Appliance%20Repair&query_place_id=ChIJQy5u0GBl5IkRnT3oHQkReGc): 4.3★ from 442 ratings - [Reddit](https://www.reddit.com/r/Appliances/comments/11w2je0/i_got_my_ge_refrigerator_a_5_year_extended/): 0 community mentions discussing this business - [Exa](https://patch.com/massachusetts/mansfield-ma/mansfield-s-advantage-appliance-thriving-in-big-store38ebb6b343): 0 web mentions across the open web (each linked to its source) - [Official Website](http://www.advantageappliance.biz): 20 yrs in business · Self-reported profile and service details - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/major-appliance-services/advantage-appliance-repair-inc-0261-207620): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Knud Hellested · 2026-08-14**: I had an extended warranty on my kitchen aid dishwasher. It stopped working so I scheduled a repair call. Initially it was scheduled for wed aug 12. That was rescheduled by the company until Friday the 14. The rep came out and determined a mouse got in and chewed a wire which was not under warranty.… - **1/5 · Google Reviews · Evan Cardullo · 2026-08-06**: I had an issue with water dripping from my ice maker onto the control panel of the door, which short circuited it. Since the refrigerator was less than a year old, I had to request repairs through Whirlpool. The repair appointment was scheduled with Advantage Appliance and Nick came to repair the ic… - **1/5 · Google Reviews · Ashley Mastrostefano · 2025-08-29**: I had an initial service call for my dishwasher on July 2 and was told it needed 2 parts to fix it. I agreed, paid for the parts and repair, and was told to call the office on July 9 to schedule the repair. The parts did not come in until mid August, and then I waited another week for an appointment… - **5/5 · Google Reviews · Ashleigh Ortiz · 2025-06-05**: Aimee is absolutely AMAZING. She came to diagnose and repair my new Whirlpool stove, she is great with communication, professional and extremely knowledgeable. I cannot thank her enough, her tips on how to use my appliance correctly were beyond helpful and she even figured out that the burner contro… - **1/5 · Google Reviews · John Ramos · 2025-06-04**: Extremely disappointed with the customer service experience I had with both Jamie and the manager, Nancy. Rather than showing empathy or attempting to understand my situation, they were dismissive and unprofessional throughout the interaction. Their explanation of the procedures was vague and unhelp… - **5/5 · Google Reviews · nancy birch · 2025-04-02**: Excellent service, helpful and professional! Thank you! - **5/5 · Google Reviews · Google Google · 2025-03-12**: Tameii, Was Fantastic she has fixed my dishwasher & Refrigerator Professional on time. Very Knowledgeable, Advantage Appliance are a great repair service Ty Brockton - **1/5 · Google Reviews · Andrew Gelina · 2025-01-25**: Dishwasher service scheduled for a Wednesday morning. That morning I get a call to move it to the afternoon. That afternoon I get a call the service tech is sick. Ok, reschedule to Saturday. Get a call Friday confirming an afternoon time for Saturday. Get a call Saturday morning “tech has the flu.” … - **5/5 · Google Reviews · Wayne E Schlessman · 2024-09-08**: The repair of my refrigerator was scheduled quickly and was completed in a prompt, professional manner. Well, they fell on their face on repair of my range. 1st technician properly diagnosed the problem as a bad temperature control card and scheduled to come back when the part was received. Well, a… - **5/5 · Google Reviews · Amelia Amadon · 2024-09-05**: My entire experience with Advantage Appliance Repair has been fantastic! First off, I got an appointment within a few days, night and day from other companies estimating a two week wait just for diagnostics! Within an hour of booking I received a confirmation email that included not only my techs n… --- Data freshness: last scanned 2026-09-27T18:07:05.480Z. Cite as: Advantage Appliance Repair — Tavlee (https://tavlee.com/contractor/advantage-appliance-repair-wrentham) Source: https://tavlee.com/contractor/advantage-appliance-repair-wrentham ## Sitemap [Full site index](https://tavlee.com/sitemap.md)