--- title: "Always Reliable Excavating Inc" description: "Always Reliable Excavating customers have described getting water service restored even when the first replacement method failed. In an October 2025 Google" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Always Reliable Excavating Inc **Trade:** Demolition & Excavation · **Address:** 35 Fairlawn St, South Hadley, MA 01075 · **Phone:** (413) 250-7981 · **Website:** http://www.alwaysreliableinc.com/ · **Languages:** English **Rating: 3.8/5** (low confidence) — from 5 reviews across 6 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Always Reliable Excavating customers have described getting water service restored even when the first replacement method failed. In an October 2025 Google review, a homeowner said Jon, identified as the owner, quoted a trenchless replacement for a leaking supply line from the street cutoff. After several hours of unsuccessful attempts, the crew switched to a trench replacement, honored the original quote and restored water by the end of the day. The South Hadley business also appears in customer accounts of septic work and sewer connections. That October 2025 homeowner said the crew returned the next day for repaving, regrading, replanting and cleanup, with the work completed within two or three days of the initial call. They credited the company with handling permitting through repaving in-house and coordinating DPW visits for shutoff, inspection and restart. A July 2024 reviewer described a septic problem, a required sewer connection and water found in the basement. The customer said Always Reliable arrived that afternoon, returned the next day, and had removed the septic system and connected the home to the sewer by that night. In a July 2022 review, another homeowner said Jon and Steve responded to a broken water line that was allowing water through a basement wall, completed the work, and helped with paperwork for an insurance claim that was approved. Scheduling was less immediate for a July 2025 septic customer. They described the company as busy and booked up, but said it called back three days after they left a phone number, then came out, dug up the site and completed the job. The three days described the callback wait, rather than the time to finish the work. A November 2021 reviewer said Always Reliable came within a few days to inspect a sewer problem after another company stopped responding to estimate requests. They praised the price, attention to additional issues, efforts to accommodate neighbors on a dead-end street, and photographs and video of the completed work. Google lists a 4.8-star average from 36 ratings, and BBB gives the business an A+ grade. **Strengths:** - Quote honored — an October 2025 customer described unchanged pricing after trenchless replacement failed - Water service restoration — an October 2025 customer reported water restored that day - Insurance paperwork help — a July 2022 customer described an approved claim after assistance - Sewer connection work — a July 2024 customer described connection completed the next night **Concerns:** - Callback wait — a July 2025 septic customer reported a three-day callback wait ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - An October 2025 Google reviewer said Jon quoted a trenchless water line replacement; after that method failed, the crew used a trench replacement and honored the original quote. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” - The October 2025 reviewer said water was restored by the end of the day, followed by repaving, regrading, replanting and cleanup the next day. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” - The October 2025 reviewer credited Always Reliable with handling permitting through repaving in-house and coordinating DPW shutoff, inspection and restart. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” - A July 2024 Google reviewer said the crew removed the septic system and connected the home to the sewer by the night following its initial visit. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We were having problems with our septic tank, but we also had to hook up to the sewer. That morning we found water in the basement. So w…” - A July 2022 Google reviewer said Jon and Steve completed work after a water line broke and helped with paperwork for an insurance claim that was approved. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Jon and Steve are excellent at what they do! When our water line broke and water was entering our basement through the wall, they respond…” - A July 2025 septic customer described Always Reliable as busy and booked up, with a callback three days after leaving a phone number; the crew subsequently completed the job. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Call these guys for a septic job, they are so busy and booked up, like every where else I called. So my guess was going to wait it out an…” - A November 2021 Google reviewer praised efforts to accommodate neighbors on a dead-end street and photographs and video of completed sewer work. _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Purchased a house less than 1 year ago. Started having sewer problems within 2 weeks. Used another to clear the line until it could be re…” - Google lists 4.8 stars from 36 ratings. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Always%20Reliable%20Excavating%20Inc&query_place_id=ChIJXyNPib3b5okRX0hbZMvXm2k) — “Google: 4.8★ from 36 ratings” - BBB gives the business an A+ grade. _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/south-hadley/profile/excavating-contractors/always-reliable-excavating-inc-0261-328991) — “Better Business Bureau grade: A+” - Specializes in Demolition & Excavation _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Call these guys for a septic job, they are so busy and booked up, like every where else I called. So my guess was going to wait it out an…” - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We were having problems with our septic tank, but we also had to hook up to the sewer. That morning we found water in the basement. So w…” - Also offers Plumbing _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Jon and Steve are excellent at what they do! When our water line broke and water was entering our basement through the wall, they respond…” - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ We were having problems with our septic tank, but we also had to hook up to the sewer. That morning we found water in the basement. So w…” - Also offers Paving _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7609913263934621791&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to r…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Local News](https://qualitybusinessawards.com/2025/the-best-Excavation-Service-in-Holyoke-Massachusetts/Always-Reliable-Excavating-Inc): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Always%20Reliable%20Excavating%20Inc&query_place_id=ChIJXyNPib3b5okRX0hbZMvXm2k): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/south-hadley/profile/excavating-contractors/always-reliable-excavating-inc-0261-328991): Listed on this source - [Official Website](http://www.alwaysreliableinc.com): Self-reported profile and service details - [BuildZoom](https://www.buildzoom.com/contractor/always-reliable-excavating): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Always%20Reliable%20Excavating%20Inc&query_place_id=ChIJXyNPib3b5okRX0hbZMvXm2k): 4.8★ from 36 ratings ## Recent reviews - **5/5 · Google Reviews · Samuel Masinter · 2025-10-29**: ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to respond. Jon (the owner) came out and gave us a quote based on a trenchless replacement that wouldn't require heavy machine work beyond excavating the pit at the wa… - **5/5 · Google Reviews · Kenneth Tan · 2025-07-25**: Call these guys for a septic job, they are so busy and booked up, like every where else I called. So my guess was going to wait it out and put my project on hold. Left them my phone number, they call me back 3 days later, someone no call back. They came and dug it up and got it done for me. What a … - **5/5 · Google Reviews · Patricia Ellen · 2024-07-24**: We were having problems with our septic tank, but we also had to hook up to the sewer. That morning we found water in the basement. So we called them and that afternoon they were at my house, saw the mess we had and the next day they were back at the house and by that night the septic gone and we w… - **5/5 · Google Reviews · Amber Ladley · 2022-07-24**: Jon and Steve are excellent at what they do! When our water line broke and water was entering our basement through the wall, they responded promptly and got the job done. In addition, they helped us complete the necessary paperwork to file an insurance claim that was approved! Be sure to check your … - **5/5 · Google Reviews · Raymond Michaud · 2021-11-27**: Purchased a house less than 1 year ago. Started having sewer problems within 2 weeks. Used another to clear the line until it could be replaced, same company stopped responding to calls for an estimate to do the sewer line replacement. Contacted Always Reliable, they were at my house within a few d… --- Data freshness: last scanned 2026-10-01T00:12:38.742Z. 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