# Appliance Guy Of Cape Cod

**Trade:** Appliance Repair · **Address:** 128 Plum Hollow Rd, East Falmouth, MA 02536 · **Phone:** (888) 402-6925 · **Website:** https://capecodappliancerepair.com/ · **Languages:** English, Spanish

**Rating: 2.8/5** (medium confidence) — from 45 reviews across 8 sources.
76% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Appliance Guy of Cape Cod has a split reputation on paper: Angi and HomeAdvisor put it at 4.5 stars from 131 ratings each, but the written Google reviews behind that number, running back to 2018, tell a rougher story. The East Falmouth repair shop, graded A+ by the Better Business Bureau, has spent that stretch fixing refrigerators, washers, dryers, dishwashers and ovens across the Cape.

When it goes well, it moves fast. In 2025, a Sub Zero refrigerator's broken fan got fixed within about two hours of an 8am call, the part already in the van. Two technicians, Paul and Paulo, turn up by name across reviews from 2019 through 2025, described again and again as on time, communicative and pleasant to deal with.

The same span holds a repeating complaint, though: jobs that never quite get finished. A customer says that in December 2025 they paid $150 for a diagnosis and nobody ever came back to do the repair. Around the same time, another customer describes a commercial dryer job that ran nearly two months through missed and rescheduled appointments without fixing the noise or drying-time problem it was hired for, despite prepaying. In 2024, a customer says a GE washer was serviced three separate times without a lasting fix, and the company stopped responding when a refund was requested; a 2022 review describes a $400 damper replacement that didn't quiet a noisy fridge, with no promised callback.

Ask what happens if the first repair doesn't hold, and pin down a firm appointment window before booking — nearly every negative account here turns on scheduling and follow-through rather than a wrong diagnosis. Recent activity is thin either way: only one review has landed in the past six months, and it was a good one.

**Strengths:**
- Fast response — arrived in 90 minutes for an urgent fridge repair
- Recurring named techs — Paul and Paulo recognized across years of reviews
- A+ BBB rating — Better Business Bureau grades the company A+
- Wide appliance range — repairs refrigerators, washers, dryers, ovens, and dishwashers

**Concerns:**
- Missed appointments — some customers report no-shows after paid diagnostics
- Unresolved repairs — repeat visits that never fixed the original problem
- Slow commercial job — one 2025 dryer repair dragged on for two months
- Refund disputes — customers say follow-up calls went unanswered after failed fixes

**Where sources disagree:**
- Google shows two separate rating aggregates for this business — 3.8 stars from 25 ratings and 3.4 stars from 14 ratings — apparently from two different Google listings
- The Better Business Bureau grades the company A+, while the Google written record includes several detailed 2022-2025 complaints about unresolved repairs and unanswered follow-up
- Angi and HomeAdvisor both publish an identical 4.5 stars from 131 ratings, well above the tone of many of the detailed Google accounts

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Better Business Bureau grade: A+ _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/small-appliance-services/appliance-guy-of-cape-cod-0021-133951) — “Better Business Bureau grade: A+”
- BBB lists appliance repair for air conditioners, dishwashers, dryer vents, garbage disposals, ice makers, microwaves, ovens & stoves, refrigerators & freezers, trash compactors, and washers & dryers _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/small-appliance-services/appliance-guy-of-cape-cod-0021-133951) — “Services offered (Better Business Bureau): air conditioners, dishwashers, dryer vents, garbage disposals, ice makers, microwaves, ovens & st…”
- A Sub Zero refrigerator fan was fixed within about two hours of an 8am call in 2025, with the part already on the truck _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQelctdjd4NHJxUWlRRRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEPzW-v7x4rqQiQE%7C%7C?hl=en) — “5★ We called around 8:00 AM on a Friday to get a broken fan fixed on our Sub Zero refrigerator. I knew exactly what was wrong, so I hoped th…”
- Named technicians Paul and Paulo recur across reviews from 2019 through 2025, described as professional and communicative _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQxaDdyaC13RRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgID1h7rh-wE%7C%7C?hl=en) — “5★ Excellent customer service...Paul was on time and very professional. He explained the issue in detail and the necessary fix. Highly recom…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKX09fYy1RRRAB!2m1!1s0x0:0xccafec3b1e84991!3m1!1s2@1:CIHM0ogKEICAgICJ_O_c-QE%7C%7C?hl=en) — “5★ I am very pleased with the service! They came out next day and only charged $189 for service call which includes labor. They even install…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “5★ From the beginning of my speaking with Kelly about my washing machine problem to Paulo who serviced it, I could never ask for better serv…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “5★ Their customer service is excellent. They responded to my initial call immediately and set up a time convenient to me. They diagnosed the…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “5★ Very satisfied with the service, timeliness, professionalism, courtesy, neatness of this firm. Paulo was the technician who came. Paul wa…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html) — “5★ They are prompt, capable, pleasant and reasonable-a rare gem today!”
- A customer reports paying a $150 diagnostic fee in December 2025 and the company never returning to complete the repair _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wclYzRldaMEpGWDNVeGNFeEhaMnAwZVdGcGNuYxAB!2m1!1s0x0:0xccafec3b1e84991!3m1!1s2@1:CAIQACodChtycF9oOmprV3FWZ0JFX3UxcExHZ2p0eWFpcnc%7C%7C?hl=en) — “1★ They charged $150 to diagnose my washer, set an appointment and never showed up to do the service. I would never recommend doing business…”
- A customer describes two missed appointments in 2022, including one where staff had no record of a confirmed reschedule _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtOE91RTlnRRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgIC-8OuE9gE%7C%7C?hl=en) — “1★ I wish I could review the service but I set up 2 separate appointments and never received any. The first they cancelled the day of due to…”
- A late-2025 review describes a commercial dryer repair spanning nearly two months with missed appointments and the original problem unresolved despite prepayment _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GNGRpMHdjbmg2UkMxcE5VY3dabk5hZEUxWGVIYxAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CAIQACodChtycF9oOmF4di0wcnh6RC1pNUcwZnNadE1XeHc%7C%7C?hl=en) — “1★ I had an extremely frustrating experience with Appliance Guy regarding the repair of a commercial dryer for my business. Service began in…”
- A 2024 customer says a GE washer was serviced three times without a lasting fix, and the company stopped responding when asked for a refund _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURieDVTVDd3RRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgIDbx5ST7wE%7C%7C?hl=en) — “1★ We have retained this company on three occasions to repair a GE washer. Due to us being just over the warranty, GE agreed to reimburse us…”
- A 2022 review describes a refrigerator still making noise after a $400 damper replacement, with no promised callback _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPa19fYVJ3EAE!2m1!1s0x0:0xccafec3b1e84991!3m1!1s2@1:CIHM0ogKEICAgICOk__aRw%7C%7C?hl=en) — “1★ Think twice over using this guy, Came to the house and claimed it was the "damper" in the  refrigerator. When he installed the damper and…”
- Refrigerator repair, including compressor and part diagnostics _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kalJTMHhkVkkwVkZWWmJ6UTBjREZFUkRGMU5IYxAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CAIQACodChtycF9oOmdjRS0xdVI0VFVZbzQ0cDFERDF1NHc%7C%7C?hl=en) — “5★ Did a wonderful job fixing our old but very loved refrigerator, after the first visit, it wasn’t the part that we were hoping needed to b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQelctdjd4NHJxUWlRRRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEPzW-v7x4rqQiQE%7C%7C?hl=en) — “5★ We called around 8:00 AM on a Friday to get a broken fan fixed on our Sub Zero refrigerator. I knew exactly what was wrong, so I hoped th…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “2★ They told me what I already knew, that the compressor wasn't working on my LG refridgerator, but couldn't fix it and just told me to call…”
- Washing machine repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzNVdGUm9SRWMyTm1WU1ptZFdlbkE0V2xGU2RHYxAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CAIQACodChtycF9oOks5WFRoREc2NmVSZmdWenA4WlFSdGc%7C%7C?hl=en) — “1★ An Appliance Guy of Cape Cod technician came to the house for an LG washing machine because the drum would not spin. He saw an error code…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURieDVTVDd3RRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgIDbx5ST7wE%7C%7C?hl=en) — “1★ We have retained this company on three occasions to repair a GE washer. Due to us being just over the warranty, GE agreed to reimburse us…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “5★ From the beginning of my speaking with Kelly about my washing machine problem to Paulo who serviced it, I could never ask for better serv…”
- Dryer repair and dryer vent cleaning _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUc3AzWk5BEAE!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgICTsp3ZNA%7C%7C?hl=en) — “5★ My technicians were so nice:) and fixed my dryer right up! I would definitely recommend them:) on time too!! The overall experience was a…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/small-appliance-services/appliance-guy-of-cape-cod-0021-133951) — “Services offered (Better Business Bureau): air conditioners, dishwashers, dryer vents, garbage disposals, ice makers, microwaves, ovens & st…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html) — “5★ I will use them again not only for cleaning my dryer vent but for other appliance maintenance or repairs I may have.”
- Angi and HomeAdvisor both publish 4.5 stars from 131 ratings, while the written Google record includes several detailed accounts of unresolved repairs, missed appointments and unanswered refund requests that weigh heavily as substantive complaints _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GNGRpMHdjbmg2UkMxcE5VY3dabk5hZEUxWGVIYxAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CAIQACodChtycF9oOmF4di0wcnh6RC1pNUcwZnNadE1XeHc%7C%7C?hl=en) — “1★ I had an extremely frustrating experience with Appliance Guy regarding the repair of a commercial dryer for my business. Service began in…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURieDVTVDd3RRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgIDbx5ST7wE%7C%7C?hl=en) — “1★ We have retained this company on three occasions to repair a GE washer. Due to us being just over the warranty, GE agreed to reimburse us…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wclYzRldaMEpGWDNVeGNFeEhaMnAwZVdGcGNuYxAB!2m1!1s0x0:0xccafec3b1e84991!3m1!1s2@1:CAIQACodChtycF9oOmprV3FWZ0JFX3UxcExHZ2p0eWFpcnc%7C%7C?hl=en) — “1★ They charged $150 to diagnose my washer, set an appointment and never showed up to do the service. I would never recommend doing business…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “Angi: 4.5★ from 131 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html) — “HomeAdvisor: 4.5★ from 131 ratings”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kalJTMHhkVkkwVkZWWmJ6UTBjREZFUkRGMU5IYxAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CAIQACodChtycF9oOmdjRS0xdVI0VFVZbzQ0cDFERDF1NHc%7C%7C?hl=en) — “5★ Did a wonderful job fixing our old but very loved refrigerator, after the first visit, it wasn’t the part that we were hoping needed to b…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURieDVTVDd3RRAB!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgIDbx5ST7wE%7C%7C?hl=en) — “1★ We have retained this company on three occasions to repair a GE washer. Due to us being just over the warranty, GE agreed to reimburse us…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUc3AzWk5BEAE!2m1!1s0x0:0x76445c5cb9e12cc9!3m1!1s2@1:CIHM0ogKEICAgICTsp3ZNA%7C%7C?hl=en) — “5★ My technicians were so nice:) and fixed my dryer right up! I would definitely recommend them:) on time too!! The overall experience was a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNKX09fYy1RRRAB!2m1!1s0x0:0xccafec3b1e84991!3m1!1s2@1:CIHM0ogKEICAgICJ_O_c-QE%7C%7C?hl=en) — “5★ I am very pleased with the service! They came out next day and only charged $189 for service call which includes labor. They even install…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/small-appliance-services/appliance-guy-of-cape-cod-0021-133951) — “Services offered (Better Business Bureau): air conditioners, dishwashers, dryer vents, garbage disposals, ice makers, microwaves, ovens & st…”
  - [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm) — “2★ They told me what I already knew, that the compressor wasn't working on my LG refridgerator, but couldn't fix it and just told me to call…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Appliance%20Guy%20Of%20Cape%20Cod&query_place_id=ChIJYzfmwOsw-4kRkUnoscP-ygw): 3.8★ from 25 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Appliance%20Guy%20Of%20Cape%20Cod&query_place_id=ChIJYzfmwOsw-4kRkUnoscP-ygw): 3.7★ from 9 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Appliance%20Guy%20Of%20Cape%20Cod&query_place_id=ChIJYzfmwOsw-4kRkUnoscP-ygw): 3.4★ from 14 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Appliance%20Guy%20Of%20Cape%20Cod&query_place_id=ChIJYzfmwOsw-4kRkUnoscP-ygw): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Appliance%20Guy%20Of%20Cape%20Cod&query_place_id=ChIJYzfmwOsw-4kRkUnoscP-ygw): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/south-dennis/profile/small-appliance-services/appliance-guy-of-cape-cod-0021-133951): Listed on this source
- [Yelp](https://www.yelp.com/biz/appliance-guy-of-cape-cod-falmouth): Listed on this source
- [Official Website](https://capecodappliancerepair.com): 10 yrs in business · Self-reported profile and service details
- [Official Website](https://applianceguyofcapecod.com): Self-reported profile and service details
- [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm): 4.5★ from 131 ratings
- [Angi](https://www.angi.com/companylist/us/ma/south-dennis/appliance-guy-of-cape-cod-inc-reviews-1.htm): 4.5★ from 131 ratings
- [Exa](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html): 0 web mentions across the open web (each linked to its source)
- [Exa](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html): 0 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html): Listed on this source
- [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html): 4.5★ from 131 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.ApplianceGuyofCape.54537717.html): 4.5★ from 131 ratings

## Recent reviews

- **5/5 · Google Reviews · Colleen Russo · 2026-07-21**: Did a wonderful job fixing our old but very loved refrigerator, after the first visit, it wasn’t the part that we were hoping needed to be repaired and he came right out again to reassess. Communication was 10 out of 10 and they charged us a pretty fair price considering the amount of time it took t…
- **1/5 · Google Reviews · Oasis Massage · 2025-12-23**: I had an extremely frustrating experience with Appliance Guy regarding the repair of a commercial dryer for my business. Service began in late October and continued for nearly two months with multiple visits, scheduling errors, missed appointments, incorrect or delayed parts, and ongoing communicati…
- **1/5 · Google Reviews · Jon S · 2025-12-10**: They charged $150 to diagnose my washer, set an appointment and never showed up to do the service. I would never recommend doing business with them to anyone.
- **5/5 · Google Reviews · Ginny Donnelly · 2025-11-24**: Knowledgeable, efficient, and professional. I have had them here twice for stove and dryer. Happy with both appointments!
- **2/5 · Angi · Carl V. · 2025-10-01**: They told me what I already knew, that the compressor wasn't working on my LG refridgerator, but couldn't fix it and just told me to call LG customer service. Apparently they don't fix LG compressors. It would have been nice to know this before the $190 service call.
- **5/5 · Google Reviews · robin gibbs · 2025-08-01**: Came out on short notice, diagnosed quickly and with part will be all set within days! Great service and reasonably priced too!
- **5/5 · Google Reviews · Marcia Richards · 2025-07-19**: I have used Appliance Guy on several occasions for fridge, dishwasher, and washer. They always arrive on time and are very professional! I highly recommend them!
- **1/5 · Google Reviews · Rob S · 2025-07-11**: An Appliance Guy of Cape Cod technician came to the house for an LG washing machine because the drum would not spin. He saw an error code LE and determined that we needed a stator assembly, a motor part. He did not disassemble the machine in any way. He (as a representative of the company) told me t…
- **5/5 · Google Reviews · John Souza · 2025-06-05**: I work for a general contractor in the property maintenance division. I don't know what I would do without these guys. They are quick to respond and have not failed us yet. The office staff has great communication with us and the homeowners and can tell there is great communication between their tec…
- **5/5 · Google Reviews · Michael LeBlanc · 2025-05-31**: We called around 8:00 AM on a Friday to get a broken fan fixed on our Sub Zero refrigerator. I knew exactly what was wrong, so I hoped they could order the part and come within a few days. The guy arrived within 90 minutes, and had the part in his van! And even better, it took him only 25 minutes to…

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Data freshness: last scanned 2026-08-22T04:46:08.963Z.
Cite as: Appliance Guy Of Cape Cod — Tavlee (https://tavlee.com/contractor/appliance-guy-of-cape-cod-east-falmouth)
Source: https://tavlee.com/contractor/appliance-guy-of-cape-cod-east-falmouth