# Appliance Plus 2

**Trade:** Appliance Repair · **Phone:** (508) 790-8164 · **Languages:** English

**Rating: 4.1/5** (low confidence) — from 8 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Appliance Plus 2 is a small, owner-run appliance repair business based in West Yarmouth on Cape Cod. BBB lists the company under owner Tom Vanatta with 14 years in business, open since 2012. Every customer review on file, however, names the technician who does the actual repairs as "Eugene" — the same name recurs across every review from 2021 through 2026.

Homeowners consistently describe fast turnarounds: several reviewers say Eugene called back within minutes and was on site the same day or next, including a Memorial Day refrigerator repair where he diagnosed a failed control panel and had it running again within a half hour. Multiple reviewers across several years praise his honesty about whether an appliance is even worth fixing — in one case telling a customer their 2007 dryer, repaired once already, was likely built better than a newer model and didn't need replacing. The work centers on refrigerators, washing machines, and dryers, and reviewers repeatedly call the pricing fair or reasonable.

There's no independent track record outside Google to weigh this against — the BBB profile carries no reviews or complaint history and is not accredited, rated "Not Rated" for insufficient information. Every review also names the same single technician, so it's worth asking about availability or backup coverage if he's out.

For a Cape homeowner with an older major appliance a national chain might write off, Appliance Plus 2's track record points to a responsive, straightforward repair option — worth confirming current pricing and scheduling directly, since neither is published anywhere.

**Strengths:**
- Fast response — reviewers describe callbacks within minutes and same-day visits
- Honest diagnosis — one reviewer says he discouraged an unneeded replacement
- Fair pricing — multiple reviewers call charges reasonable or decent
- Repeat customer trust — one dryer repaired twice, six years apart

**Concerns:**
- No BBB track record — not accredited and rated Not Rated for insufficient information
- Single named technician — every review credits one person, Eugene, for the work

**Where sources disagree:**
- BBB names the owner as Tom Vanatta, but every Google review names the technician as "Eugene" — unclear whether this is the same person, a nickname, or a separate staff member; the profile does not resolve it

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Owner-run appliance repair business based at 243 Buck Island Rd, West Yarmouth, MA; BBB lists owner Tom Vanatta and 14 years in business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/small-appliance-services/appliance-plus-2-0021-429749) — “BBB profile for Appliance Plus 2 (Tom Vanatta, owner) at 243 Buck Island Rd, West Yarmouth, MA, phone (508) 790-8164, 14 years in business, …”
- All 8 reviews on file are 5-star Google reviews spanning 2021 to 2026, consistently naming the technician "Eugene" and praising responsiveness, honesty, and fair pricing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWWJERktTVUl5YzE5NE56Smthblp3TFZOcGNXYxAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CAIQACodChtycF9oOmRYbDFKSUIyc194NzJkanZwLVNpcWc%7C%7C?hl=en) — “5★ Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene at 9:20 and left a message. He called…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUcU1HT3lnRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICTqMGOygE%7C%7C?hl=en) — “5★ Our 2007 dryer was repaired by Eugene 6 years ago, and then again today.  He is knowledgeable and most importantly, honest.  We were fran…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaazZPLWRREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgIDZk6O-dQ%7C%7C?hl=en) — “5★ Eugene has always been terrific in responding quickly and effectively to my mother's appliance repair needs, most recently the washing ma…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwME9TSjVBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICp0OSJ5AE%7C%7C?hl=en) — “5★ Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR4bC1YY3lRRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgIDxl-XcyQE%7C%7C?hl=en) — “5★ He promptly call me back. What a lovely human being, helped me over the phone . And, If my refrigerator doesn't continue to work to call …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbU1MWFJREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICOmMLXRQ%7C%7C?hl=en) — “5★ Eugene is very nice.  He was able to come same day we called for refrigerator not working.  He completed repair with in an hour.  Very re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXeUpfR0pnEAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICWyJ_GJg%7C%7C?hl=en) — “5★ If you are reading this, just like me you went down the list of appliance repair in your area. I called 8! Eugene was the only one to cal…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHcDRDdjNBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgIDGp4Cv3AE%7C%7C?hl=en) — “5★ Best company I have ever dealt with. Honest and caring !”
- Reviewers repeatedly describe rapid response — callbacks within minutes and same-day or next-day visits, including a same-day Memorial Day refrigerator repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWWJERktTVUl5YzE5NE56Smthblp3TFZOcGNXYxAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CAIQACodChtycF9oOmRYbDFKSUIyc194NzJkanZwLVNpcWc%7C%7C?hl=en) — “5★ Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene at 9:20 and left a message. He called…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwME9TSjVBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICp0OSJ5AE%7C%7C?hl=en) — “5★ Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbU1MWFJREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICOmMLXRQ%7C%7C?hl=en) — “5★ Eugene is very nice.  He was able to come same day we called for refrigerator not working.  He completed repair with in an hour.  Very re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXeUpfR0pnEAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICWyJ_GJg%7C%7C?hl=en) — “5★ If you are reading this, just like me you went down the list of appliance repair in your area. I called 8! Eugene was the only one to cal…”
- One reviewer describes Eugene declining an unnecessary replacement, telling them their 2007 dryer was likely better built than a newer model _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUcU1HT3lnRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICTqMGOygE%7C%7C?hl=en) — “5★ Our 2007 dryer was repaired by Eugene 6 years ago, and then again today.  He is knowledgeable and most importantly, honest.  We were fran…”
- Reviewers call pricing fair or reasonable, including a same-day refrigerator repair described as a decent price _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwME9TSjVBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICp0OSJ5AE%7C%7C?hl=en) — “5★ Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbU1MWFJREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICOmMLXRQ%7C%7C?hl=en) — “5★ Eugene is very nice.  He was able to come same day we called for refrigerator not working.  He completed repair with in an hour.  Very re…”
- Diagnoses and repairs refrigerator cooling failures, including replacing a defective control panel on site _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWWJERktTVUl5YzE5NE56Smthblp3TFZOcGNXYxAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CAIQACodChtycF9oOmRYbDFKSUIyc194NzJkanZwLVNpcWc%7C%7C?hl=en) — “5★ Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene at 9:20 and left a message. He called…”
- Repairs washing machines that have stopped spinning or agitating _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwME9TSjVBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICp0OSJ5AE%7C%7C?hl=en) — “5★ Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very p…”
- Repairs decades-old major appliances rather than defaulting to replacement _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUcU1HT3lnRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICTqMGOygE%7C%7C?hl=en) — “5★ Our 2007 dryer was repaired by Eugene 6 years ago, and then again today.  He is knowledgeable and most importantly, honest.  We were fran…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaazZPLWRREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgIDZk6O-dQ%7C%7C?hl=en) — “5★ Eugene has always been terrific in responding quickly and effectively to my mother's appliance repair needs, most recently the washing ma…”
- No independent BBB track record — the profile is not accredited and rated Not Rated for insufficient information, with no reviews or complaints on file _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/small-appliance-services/appliance-plus-2-0021-429749) — “Better Business Bureau grade: Not Rated”
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/small-appliance-services/appliance-plus-2-0021-429749) — “BBB profile for Appliance Plus 2 (Tom Vanatta, owner) at 243 Buck Island Rd, West Yarmouth, MA, phone (508) 790-8164, 14 years in business, …”
- Specializes in Appliance Repair _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/small-appliance-services/appliance-plus-2-0021-429749) — “Services offered (Better Business Bureau): Small Appliance Services”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SWWJERktTVUl5YzE5NE56Smthblp3TFZOcGNXYxAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CAIQACodChtycF9oOmRYbDFKSUIyc194NzJkanZwLVNpcWc%7C%7C?hl=en) — “5★ Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene at 9:20 and left a message. He called…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUcU1HT3lnRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICTqMGOygE%7C%7C?hl=en) — “5★ Our 2007 dryer was repaired by Eugene 6 years ago, and then again today.  He is knowledgeable and most importantly, honest.  We were fran…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURaazZPLWRREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgIDZk6O-dQ%7C%7C?hl=en) — “5★ Eugene has always been terrific in responding quickly and effectively to my mother's appliance repair needs, most recently the washing ma…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNwME9TSjVBRRAB!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICp0OSJ5AE%7C%7C?hl=en) — “5★ Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPbU1MWFJREAE!2m1!1s0x0:0xc6449a72ef44b493!3m1!1s2@1:CIHM0ogKEICAgICOmMLXRQ%7C%7C?hl=en) — “5★ Eugene is very nice.  He was able to come same day we called for refrigerator not working.  He completed repair with in an hour.  Very re…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Appliance%20Plus%202&query_place_id=ChIJo-NISg86-4kRk7RE73KaRMY): 5.0★ from 18 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Appliance%20Plus%202&query_place_id=ChIJo-NISg86-4kRk7RE73KaRMY): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/west-yarmouth/profile/small-appliance-services/appliance-plus-2-0021-429749): Listed on this source
- [Yelp](https://www.yelp.com/biz/appliance-plus-2-yarmouth): Listed on this source
- [Exa](https://www.bestprosintown.com/il/chicago/a-plus-appliance-repair-2/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **5/5 · Google Reviews · Brad Palmer · 2026-05-26**: Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene at 9:20 and left a message. He called back at 9:35 and was in our house at 9:45.
He quickly diagnosed the problem. It was a defective control panel. He replaced it with one he had in his truck, and wi…
- **5/5 · Google Reviews · Mary ONeal · 2024-05-10**: Our 2007 dryer was repaired by Eugene 6 years ago, and then again today.  He is knowledgeable and most importantly, honest.  We were frankly prepared to have him tell us the dryer needed to be replaced but instead he said the older the appliance, likely the better made it is and so our 2007 dryer li…
- **5/5 · Google Reviews · FXO · 2023-10-07**: Eugene has always been terrific in responding quickly and effectively to my mother's appliance repair needs, most recently the washing machine.  He knows what he is doing and manages to keep decades-old appliances running well.  I especially like that he responds to my voicemails so promptly, too, i…
- **5/5 · Google Reviews · Tracy Rosing · 2023-07-27**: Had a washing machine that stopped spinning.  Called Eugene who was able to come the very next day to our remote part of the Cape. Very professional, very knowledgeable. Did a great job and now My washer is fixed!!! Fixed the same day and a decent price.
Thank you Eugene for a job well done!!
- **5/5 · Google Reviews · Joan Austin · 2023-06-16**: He promptly call me back. What a lovely human being, helped me over the phone . And, If my refrigerator doesn't continue to work to call him.  Thank you Eugene.
- **5/5 · Google Reviews · David Ranscht · 2022-05-31**: Eugene is very nice.  He was able to come same day we called for refrigerator not working.  He completed repair with in an hour.  Very reasonable charge.  5 Stars
- **5/5 · Google Reviews · Abby Lorange · 2022-02-16**: If you are reading this, just like me you went down the list of appliance repair in your area. I called 8! Eugene was the only one to call me back and within the hour. He offered troubleshooting tips over the phone and told me to call back if I didn’t fix the problem! It worked and I will be calling…
- **5/5 · Google Reviews · Stormy Whether · 2021-12-11**: Best company I have ever dealt with. Honest and caring !

---

Data freshness: last scanned 2026-08-22T04:26:49.925Z.
Cite as: Appliance Plus 2 — Tavlee (https://tavlee.com/contractor/appliance-plus-2)
Source: https://tavlee.com/contractor/appliance-plus-2