---
title: "Aqua Masters of Southington"
description: "Aqua Masters of Southington is an in-ground pool company: its website lists openings, closings, liner replacements, cleaning, safety covers and equipment r"
doc_version: "2026-10-19"
last_updated: "2026-10-19"
---

# Aqua Masters of Southington

**Trade:** Pool Cleaning · **Address:** 965 S Main St, Plantsville, CT 06479 · **Phone:** (860) 628-9959 · **Website:** http://aquamastersct.com/ · **Languages:** English

**Rating: 3.3/5** (medium confidence) — from 26 reviews across 5 sources.
81% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative.

## The honest read

Aqua Masters of Southington is an in-ground pool company: its website lists openings, closings, liner replacements, cleaning, safety covers and equipment repairs, and its BBB page describes it as a full service in-ground pool company that also sells products. It has an A+ grade with the BBB and 4.3 stars from 51 Google ratings.

A recent customer on weekly service said the company rejuvenated the pool and keeps it clean and balanced, and that the opening and closing were efficient and easy. A recent customer whose pool was out of balance, with a sand filter missing pieces, said the store sold only what was needed and the pool was clear within 2 stops. A recent customer who has run a commercial pool for 17 years wrote of being with the company for 15 years.

A 2025 customer new to owning a pool said Chris and Eric closed the pool for the year and offered insight along the way. A 2023 customer said Steve and the folks at Aqua Masters replaced the pool pump with a smart pool pump and a salt cell.

A 2025 customer wrote that they were charged to open the pool, charged again, and the pool was still not opened. A 2023 customer said the company was booked to clean the family's pool and never cleaned it, and that management sided with the worker. A 2024 reviewer said the retail manager would not check by phone whether an item was in stock, and a 2023 reviewer asking about a pool cover quote said the caller told them the company was too expensive for them and cut them off.

Connecticut lists its home improvement contractor registration, HIC.0636421, held by Aqua Masters of Southington Inc, as inactive due to non-renewal.

**Strengths:**
- Weekly pool service — a recent customer said the pool stays clean and balanced
- Balancing a pool — a recent customer said it cleared within 2 stops
- Pump upgrade — a 2023 customer had a smart pump and salt cell installed

**Concerns:**
- Pool opening billing — a 2025 customer said they were charged twice, pool unopened
- A missed cleaning — a 2023 customer said a booked cleaning never happened
- Phone help — a 2024 reviewer said the retail manager would not check stock

**Where sources disagree:**
- The website states 3 years in business, while a 2023 customer wrote of being a customer for 35 years.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Its website lists in-ground pool openings, closings, liner replacements, cleaning, safety covers and equipment repairs _(confidence: medium)_
  - [Official Website](http://aquamastersct.com) — “About (self-reported, verbatim): Our Services Inground Pool Opening Inground Pool Closing Inground Liner Replacements Inground Pool Cleaning…”
- Its BBB page describes it as a full service in-ground pool company that also sells products _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/plantsville/profile/swimming-pools/aqua-masters-of-southington-inc-0111-87111872) — “About (Better Business Bureau, self-described): Aqua Masters of Southington, Inc. is a full service in-ground pool company. Their services i…”
- A+ grade with the BBB _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ct/plantsville/profile/swimming-pools/aqua-masters-of-southington-inc-0111-87111872) — “Better Business Bureau grade: A+”
- 4.3 stars from 51 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Aqua%20Masters%20of%20Southington&query_place_id=ChIJtYy_jvm354kRKWrUSVahSEY) — “Google: 4.3★ from 51 ratings”
- A recent weekly-service customer said the pool is kept clean and balanced and the opening and closing were efficient _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsbGFHdFhZWEpvWlRscFgyaE1WVjluTTJOemFGRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CAIQACodChtycF9oOkllaGtXYXJoZTlpX2hMVV9nM2NzaFE%7C%7C?hl=en-US) — “5★ I cannot say enough good things about AquaMasters. They have rejuvenated the pool, keep it sparkling clean, perfectly balanced. The commu…”
- A recent customer said the pool was clear within 2 stops and only what was needed was sold _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaSlVYbDFSbE14VFZGVU1uZDRXVTVaWjE5dlpVRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CAIQACodChtycF9oOlZJUXl1RlMxTVFUMnd4WU5ZZ19vZUE%7C%7C?hl=en-US) — “5★ My pool was completely out of balance and I had a sand filter that was missing pieces (bought of eBay years ago). Everytime
I went in the…”
- A 2025 customer new to owning a pool said Chris and Eric closed it for the year and offered insight _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKVk9WbFpUMVpsVW5CS2NtNWtObVpQUWtaV2NsRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CAIQACodChtycF9oOlJVOVlZT1ZlUnBKcm5kNmZPQkZWclE%7C%7C?hl=en-US) — “5★ First time owning a pool and gave them a call to close for the year. Chris and Eric who came to close the pool were very professional, ki…”
- A 2023 customer said the pool pump was replaced with a smart pool pump and a salt cell _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4aExiNUpREAE!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEICAgIC8hLb5JQ%7C%7C?hl=en-US) — “5★ Our pool has never looked better! It took one visit in one afternoon for the service folks to work wonders with our pool. They have been …”
- A 2025 customer wrote of being charged twice to open the pool, which was still not opened _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VKV3F1S2JxdjRyUHJBRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEJWquKbqv4rPrAE%7C%7C?hl=en-US) — “1★ Unfortunately after years of service I needed to part ways.  I just cannot tolerate dishonesty.  Charged me to open the pool and they did…”
- A 2023 customer said a booked pool cleaning never happened and management sided with the worker _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwOE9xdU9nEAE!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEICAgIDp8OquOg%7C%7C?hl=en-US) — “1★ I’m not sure how this company has so many good reviews! They were booked to clean my family’s pool and never cleaned it- they have camera…”
- A 2024 reviewer said the retail manager would not check stock by phone _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNMX3FLbGlRRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEICAgICL_qKliQE%7C%7C?hl=en-US) — “1★ Don’t even bother to make a call to see if they have the item you need in store. The retail manager is lazy and just tells you come in an…”
- A 2023 reviewer said a pool cover quote call ended with being told the company was too expensive for them _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwdHJPbnlBRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEICAgIDptrOnyAE%7C%7C?hl=en-US) — “1★ Bad business guy called because I was asking for a quote on a pool cover online so he tells me my covers are not cheap I told him yes I w…”
- Connecticut lists its home improvement contractor registration, HIC.0636421, held by Aqua Masters of Southington Inc, as inactive due to non-renewal. _(confidence: high)_
  - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0636421 registry-verified expired (registry's own word: "INACTIVE — DUE TO NON-RENEWAL OF CREDENTIAL") — registry holder …”
- Specializes in Pool Cleaning _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsbGFHdFhZWEpvWlRscFgyaE1WVjluTTJOemFGRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CAIQACodChtycF9oOkllaGtXYXJoZTlpX2hMVV9nM2NzaFE%7C%7C?hl=en-US) — “5★ I cannot say enough good things about AquaMasters. They have rejuvenated the pool, keep it sparkling clean, perfectly balanced. The commu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGalVXMVpWa0p5YlRCRlltWjZOVWM0V0RabWNGRRAB!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CAIQACodChtycF9oOkFjUW1ZVkJybTBFYmZ6NUc4WDZmcFE%7C%7C?hl=en-US) — “5★ This business is great.  I have talked to several people at this company and they are always helpful and if they can't help with pool iss…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNweDRYLVpnEAE!2m1!1s0x0:0x4648a15649d46a29!3m1!1s2@1:CIHM0ogKEICAgICpx4X-Zg%7C%7C?hl=en-US) — “5★ Great service!  Opening, bi-weekly cleaning and closing. We just relaxed this year. Thank you!”

## License

Status: **expired** (#HIC.0636421, hic) — verified against the official CT state registry on 2026-10-19, never self-reported.
Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Aqua%20Masters%20of%20Southington&query_place_id=ChIJtYy_jvm354kRKWrUSVahSEY): 4.3★ from 51 ratings
- [Better Business Bureau](https://www.bbb.org/us/ct/plantsville/profile/swimming-pools/aqua-masters-of-southington-inc-0111-87111872): Listed on this source
- [Local News](https://cdn.websites.hibu.com/b49afb0f791c43ee9c0b031fffc8e60d/files/uploaded/Notice%20Of%20Cancellation.pdf): Listed on this source
- [Official Website](http://aquamastersct.com): 3 yrs in business · Self-reported profile and service details
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Aqua%20Masters%20of%20Southington&query_place_id=ChIJtYy_jvm354kRKWrUSVahSEY): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Katie Dunn Daoud · 2026-09-16**: I cannot say enough good things about AquaMasters. They have rejuvenated the pool, keep it sparkling clean, perfectly balanced. The communication is great, though only when necessary. Otherwise this weekly service is a well oiled machine and you don’t even know when they’ve come because everything i…
- **5/5 · Google Reviews · Lois DeGregory · 2026-09-01**: Great service from a staff that cares about your pool as if it was their own.
- **5/5 · Google Reviews · Jeremy Klein · 2026-06-30**: Aqua Masters is the best around. I’ve run a commercial pool for the last 17 years and shopped around on pool stores. Been with them the last 15 years. They’re extremely knowledgeable and the only spot I’d go if I had an issue with my pool.
- **5/5 · Google Reviews · Spencer Richards · 2026-06-23**: Friendly knowledgeable staff. Plenty of supplies in stock. Easy parking. They really know there customers and there pools.
- **5/5 · Google Reviews · Tom Pizzitola · 2026-06-20**: Aqua masters is excellent.  everyone there is very helpful and knowledgeable and there products are very high quantity with a great price point.
- **5/5 · Google Reviews · Kyle Marquis · 2026-06-09**: My pool was completely out of balance and I had a sand filter that was missing pieces (bought of eBay years ago). Everytime
I went in they only sold me what I absolutely needed. Nothing extra, no BS. Within 2 stops and my pool is crystal clear. These guys are the best do not go anywhere else. Top pr…
- **5/5 · Google Reviews · Dee M · 2025-10-15**: This business is great.  I have talked to several people at this company and they are always helpful and if they can't help with pool issue they recommend excellant companies to help.  I have them open, close, and clean pool for me.  They clean and maintain filter system.
- **5/5 · Google Reviews · Alexander Romeo · 2025-10-12**: First time owning a pool and gave them a call to close for the year. Chris and Eric who came to close the pool were very professional, kind, and informative. So happy with how it went and appreciate the insight they both offered me being so new.
- **5/5 · Google Reviews · Opinion · 2025-05-16**: Brandon, Brenda, Steve and the team at Aqua Masters are very responsive and helpful.  A pleasure to work with!
- **1/5 · Google Reviews · James LaRosa · 2025-05-16**: Unfortunately after years of service I needed to part ways.  I just cannot tolerate dishonesty.  Charged me to open the pool and they didn’t open the pool.  Asked to open the pool again, charged twice and still not open.  When questioned, lie after lie.  I don’t get people.  If you mess up, just adm…

---

Data freshness: last scanned 2026-10-14T02:46:58.844Z.
Cite as: Aqua Masters of Southington — Tavlee (https://tavlee.com/contractor/aqua-masters-of-southington-plantsville)
Source: https://tavlee.com/contractor/aqua-masters-of-southington-plantsville

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