# Aquarian Pool And Spa

**Trade:** Pool Cleaning · **Address:** 12 Danforth Way, Franklin, MA 02038, USA · **Phone:** (401) 332-9183 · **Website:** https://aquarianpoolandspa.com/ · **Languages:** English

**Rating: 3.2/5** (high confidence) — from 62 reviews across 5 sources.
95% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 1 negative.

## The honest read

Aquarian Pool And Spa is a Franklin, Massachusetts pool company built around one name — Mark, who personally handles installs, liner repairs and equipment fixes, sometimes with a crew that includes an installer named Billy. Google shows 4.8 stars from 67 ratings and BBB lists it with an A+ grade.

The detailed, individually-written reviews describe a hands-on operator. In a 2023 review, a customer recounts Mark waiting out a rainy July stretch and personally verifying the ground was dry enough before he'd install, even offering to come on an unscheduled weekend rather than rush the job. Other accounts describe him fixing a liner on a holiday weekend when no one else would help, dismantling and reinstalling a pool in a day after a different company botched it, and matching a replacement for a 20-year-old pool to an existing deck. Customers repeatedly mention he answers texts and calls within minutes.

There are real complaints alongside that record. A July 2026 review says a planned installation was never delivered — the pool wasn't ordered, no permit was pulled, and the job fell through after a shipping delay. In a 2023 review, a customer describes paying $18,000 upfront for a pool that was never completed, work subbed out and mishandled, and said they planned to contact the BBB and the attorney general. A separate, undated BBB complaint also describes dissatisfaction with how a yard was left after an install. Also worth knowing: dozens of the five-star Google reviews were posted within a few days of each other in October 2023 using near-identical, generic phrasing — "the full package," "a game-changer," "we're ecstatic beyond words" — rather than a specific account of the work.

The individually-written accounts point to a capable, responsive operator for straightforward installs and repairs — but given the unresolved-sounding complaints and the templated review cluster, it's worth asking pointed questions about contract terms, permitting and the payment schedule before handing over money upfront.

**Strengths:**
- Holiday liner fix — Mark came right over on a weekend
- Careful timing — waited out rain, verified ground before installing
- Rescue job — reinstalled a pool after another company's botch
- Highly responsive — replies to texts and calls within minutes

**Concerns:**
- Incomplete install — 2026 review says no permit pulled, project abandoned
- $18k dispute — 2023 review describes unfinished pool, planned BBB complaint
- Yard complaint — undated BBB review questions legal recourse after install
- Templated reviews — dozens of near-identical five-stars posted within days

**Where sources disagree:**
- Google's 4.8★ aggregate is boosted by a cluster of near-identical templated reviews from October 2023; the individually-written accounts include two serious unresolved-work complaints not reflected in that headline number

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Waited out a rainy stretch and verified the ground was dry before installing, offering an unscheduled weekend _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNktPSHBRRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIDp6KOHpQE%7C%7C?hl=en) — “5★ Mark, Billy and supporting team of installers were AWESOME!!!!  We decided to upgrade to our first above ground pool.  After being consta…”
- Fixed a liner on a holiday weekend when no one else would help _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsa2RWZDVUSFJLVGsxU1QyMUNlREJ5YkRGcVVIYxAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOklkdVd5THRKTk1ST21CeDBybDFqUHc%7C%7C?hl=en) — “5★ When I couldn’t get anyone to help me with my liner. Mark came right over and fixed it. On a holiday weekend! That’s what I call great cu…”
- Dismantled and reinstalled a pool in a day after another company botched the job _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKRWMxUkJNM0ZsYnpOYVdVeEtSa0p3T0ZKdk4yYxAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOlJEc1RBM3FlbzNaWUxKRkJwOFJvN2c%7C%7C?hl=en) — “5★ Look no further, you found the best pool company right here. I came crying to Mark because a different company botched by pool installati…”
- Matched a replacement pool to an existing deck after a 20-year-old pool failed _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMRGQ3SlhMenVyUENREAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKELDd7JXLzurPCQ%7C%7C?hl=en) — “5★ Our 20 year old pool had to be replaced. Mark came highly recommended in the industry. We set up our new pool install last fall. Mark rea…”
- Customers describe him responding to texts and calls within minutes _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25JMU5WZG5aM2Q1UVMxUFlUWmZUR0ZMU1RKa1lVRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOnI1NVdnZ3d5QS1PYTZfTGFLSTJkYUE%7C%7C?hl=en) — “5★ Texted Mark and within 2 minutes he called me back and set up a time for him to come over.we agreed on the pool package we wanted and a w…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2swd01VRjZlRUpKTVVsWWRYZDBZbFpGU0dGWVdYYxAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOk0wMUF6eEJJMUlYdXd0YlZFSGFYWXc%7C%7C?hl=en) — “5★ Mark is such a legit pool guy!! He replied right away when I emailed or text him.. I’ve been looking for an above ground pool since May a…”
- A 2026 review describes a planned installation that was never delivered, with no permit pulled _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psRFFsZFVUVmR5ZUZkbmQxOU1XVlkxY1Mxc00xRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOjlDQldUTVdyeFdnd19MWVY1cS1sM1E%7C%7C?hl=en) — “1★ Was supposed to install a pool at my house and he did not order it or show up. Did not pull a permit and flaked out after his distributor…”
- A 2023 review describes paying $18,000 upfront for a pool that was never completed, with plans to contact the BBB and attorney general _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4eXA2aGV3EAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIDxyp6hew%7C%7C?hl=en) — “1★ Hey I spent 18000 for a pool from pos set it up up ask for all the money same day wasn’t even full yet found at he does even complete the…”
- An undated BBB complaint describes dissatisfaction with how a yard was left after an installation _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/swimming-pools/aquarian-pool-and-spa-0021-541476) — “This is how my yard looks: go to for photos (REMOVED@ REMOVEDafter the pool guy, REMOVEDof REMOVEDPools and Aquarian Pools and Spas finished…”
- Dozens of five-star Google reviews were posted within days of each other using near-identical generic phrasing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1c29DN1h3EAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC5soC7Xw%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa's team worked tirelessly to create a pool that fits our lifestyle perfectly. We're grateful for their hard work an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1NHBTZE9BEAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC54pSdOA%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa's pool is the ideal addition to our house. We adore it! "”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1clBidGdBRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC5rPbtgAE%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa" transformed our backyard into a haven of style and luxury. "We're in love!" exclaimed the speaker.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1MUpxRExnEAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC51JqDLg%7C%7C?hl=en) — “5★ Our pool at Aquarian Pool And Spa is a reality, according to the saying. We're ecstatic beyond words!”
- Beyond the priced comment pool: a cluster of dozens of near-identical, templated five-star reviews posted within a few days in October 2023 appears to inflate the positive volume, while two credible individually-written accounts (2026 and 2023) describe installations paid for but never completed — this combination of likely-inflated praise and serious unresolved-work complaints moves the read below the anchor _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psRFFsZFVUVmR5ZUZkbmQxOU1XVlkxY1Mxc00xRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOjlDQldUTVdyeFdnd19MWVY1cS1sM1E%7C%7C?hl=en) — “1★ Was supposed to install a pool at my house and he did not order it or show up. Did not pull a permit and flaked out after his distributor…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1c29DN1h3EAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC5soC7Xw%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa's team worked tirelessly to create a pool that fits our lifestyle perfectly. We're grateful for their hard work an…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1NHBTZE9BEAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC54pSdOA%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa's pool is the ideal addition to our house. We adore it! "”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM1clBidGdBRRAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC5rPbtgAE%7C%7C?hl=en) — “5★ "Aquarian Pool And Spa" transformed our backyard into a haven of style and luxury. "We're in love!" exclaimed the speaker.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM1MUpxRExnEAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIC51JqDLg%7C%7C?hl=en) — “5★ Our pool at Aquarian Pool And Spa is a reality, according to the saying. We're ecstatic beyond words!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4eXA2aGV3EAE!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CIHM0ogKEICAgIDxyp6hew%7C%7C?hl=en) — “1★ Hey I spent 18000 for a pool from pos set it up up ask for all the money same day wasn’t even full yet found at he does even complete the…”
- Specializes in Pool Cleaning _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/swimming-pools/aquarian-pool-and-spa-0021-541476) — “Services offered (Better Business Bureau): Swimming Pools”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twbE5HcHJZbXBvTnpOM1pscG9TV0Z2V2w5elNIYxAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOkplNGprYmpoNzN3ZlpoSWFvWl9zSHc%7C%7C?hl=en) — “5★ Mark and his team did a great job on our pool from options to install!! Would highly recommend Aquarian Pool & Spa to anyone looking!!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKRWMxUkJNM0ZsYnpOYVdVeEtSa0p3T0ZKdk4yYxAB!2m1!1s0x0:0xcea88e905e314e4e!3m1!1s2@1:CAIQACodChtycF9oOlJEc1RBM3FlbzNaWUxKRkJwOFJvN2c%7C%7C?hl=en) — “5★ Look no further, you found the best pool company right here. I came crying to Mark because a different company botched by pool installati…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Official Website](https://aquarianpoolandspa.com): Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/medway/profile/swimming-pools/aquarian-pool-and-spa-0021-541476): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Aquarian%20Pool%20And%20Spa&query_place_id=ChIJLRpAwwJn5IkRTk4xXpCOqM4): Listed on this source
- [Houzz](https://www.houzz.com/professionals/swimming-pool-builders/aquarian-pool-and-spa-pfvwus-pf~1259873014): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Aquarian%20Pool%20And%20Spa&query_place_id=ChIJLRpAwwJn5IkRTk4xXpCOqM4): 4.8★ from 67 ratings

## Recent reviews

- **1/5 · Google Reviews · Colton MacPhee · 2026-07-31**: Was supposed to install a pool at my house and he did not order it or show up. Did not pull a permit and flaked out after his distributor said it couldn't be shipped for another 6 weeks. Do not recommend.
- **5/5 · Google Reviews · Paula D · 2026-07-05**: When I couldn’t get anyone to help me with my liner. Mark came right over and fixed it. On a holiday weekend! That’s what I call great customer service! I highly recommend him!
- **5/5 · Google Reviews · Joshua Duquette · 2026-05-09**: Mark and his team did a great job on our pool from options to install!! Would highly recommend Aquarian Pool & Spa to anyone looking!!
- **5/5 · Google Reviews · Jennifer Santosuosso · 2026-01-30**: Awesome company, awesome people! TOP of the line work. Great prices!
- **5/5 · Google Reviews · Gregory Caizzi · 2025-12-03**: Aquarium Pool & Spa is hands-down the best pool company I’ve ever worked with. From the first phone call to the final walkthrough, the entire team was professional, honest, and incredibly knowledgeable. They took the time to answer all my questions, explained my options clearly, and never once tried…
- **5/5 · Google Reviews · deb oleary · 2025-09-24**: I have gotten a new liner and filter from mark and he has been very professional,friendly,easy to work with and prompt with his service!!!
- **5/5 · Google Reviews · zcableguy1 · 2025-09-07**: Texted Mark and within 2 minutes he called me back and set up a time for him to come over.we agreed on the pool package we wanted and a week later my pool was installed.the installers were very professional.it definitely wasn’t their first rodeo.if your thinking about getting a pool I highly recomme…
- **5/5 · Google Reviews · donna lynch · 2025-08-25**: Service was professional and fast. They were available to answer all questions I had even after installed.
The pool quality is outstanding and looks amazing. Best pricing around for top quality!
- **5/5 · Google Reviews · Laurie Dalton · 2025-08-23**: Aquarian has been amazing throughout the years. They come when they say they will, do an amazing job. Professional and down to earth at the same time. Mark always responds to texts and/ or calls. His crew is awesome!  And in between, when something happens over the years, he and his crew are there. …
- **5/5 · Google Reviews · Jenniffer Breer · 2025-08-15**: Mark and the team were amazing!! Professional and timely, finished our radiant pool installation ahead of schedule.  We’ve already recommended him to friends and family.

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Data freshness: last scanned 2026-08-04T13:19:13.540Z.
Cite as: Aquarian Pool And Spa — Tavlee (https://tavlee.com/contractor/aquarian-pool-and-spa-franklin)
Source: https://tavlee.com/contractor/aquarian-pool-and-spa-franklin