---
title: "AQUARIUS PLUMBING & HEATING"
description: "Aquarius Plumbing & Heating's customer accounts include boiler replacements, water-heater work, gas piping and household plumbing repairs, alongside a comp"
doc_version: "2026-10-01"
last_updated: "2026-10-01"
---

# AQUARIUS PLUMBING & HEATING

**Trade:** Plumbing · **Address:** Southampton, MA · **Languages:** English

**Rating: 2.8/5** (medium confidence) — from 33 reviews across 5 sources.
88% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Aquarius Plumbing & Heating's customer accounts include boiler replacements, water-heater work, gas piping and household plumbing repairs, alongside a complaint about unanswered requests for furnace service. Based in Southampton, the company describes its service area to BBB as western Massachusetts and northern Connecticut. HomeAdvisor lists a 4.7-star average from 85 ratings, and BBB gives the business an A+ grade.

In an April 2025 review, a customer praised the original propane-furnace installation and plumbing throughout a house built in 2018–2019, but said subsequent service had failed them. The customer reported having a five-year service contract and calling Aquarius for two and a half years, receiving one callback but no visit, followed by fourteen more calls. They said the company had not honored a request for annual service.

Earlier customers described completed installation and repair work in detail. A July 2021 reviewer said Aquarius installed a rear outdoor faucet, replaced the front outdoor faucet and its cellar shutoff, and removed and installed a toilet quickly. The customer described the workers as prompt and friendly, with little disruption to normal activities at home. A December 2020 customer said the company quoted promptly, called to clarify an equipment detail, arrived on time and cleaned up after finishing.

In a March 2019 review, a customer said Mike inspected the gas-line requirements for a newly purchased range and discussed scheduling; Kyle then arrived at the assigned time and did the gas-line work. A December 2018 reviewer credited Aquarius with replacing a boiler at a day's notice and saving Thanksgiving. In a July 2018 account, a homeowner who was 3,000 miles away when an old water heater failed said Mike called back promptly and restored cold water immediately. Mike also recommended replacing the customer's sixty-year-old furnace, and the customer praised the new work and progress updates.

Price and job feasibility drew qualified responses. An October 2019 customer felt the price was high while describing the work as good and professional. In April 2018, a customer seeking a tankless water heater said the contractor inspected the electrical box, measured and took photos, then called about a week later to say the job could not be completed. The customer appreciated the time and honesty despite being unable to use Aquarius for that job.

**Strengths:**
- Household plumbing repairs — a July 2021 customer praised faucet and toilet work
- Prompt boiler replacement — a December 2018 customer reported one day’s notice
- Clear project updates — a July 2018 customer praised calls about work progress

**Concerns:**
- Unfulfilled furnace service — an April 2025 customer reported unanswered requests despite a service contract
- Pricing complaint — an October 2019 customer felt the price was high

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- According to company information published by BBB, Aquarius serves western Massachusetts and northern Connecticut. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/southampton/profile/plumber/aquarius-plumbing-and-heating-0261-254344) — “Services offered (Better Business Bureau): According to information provided by this company, it is a full service plumbing and heating comp…”
- BBB gives Aquarius an A+ grade. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/southampton/profile/plumber/aquarius-plumbing-and-heating-0261-254344) — “Better Business Bureau grade: A+”
- HomeAdvisor lists a 4.7-star average from 85 ratings. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “HomeAdvisor: 4.7★ from 85 ratings”
- An April 2025 customer said requests for annual furnace service went unfulfilled despite a five-year service contract, repeated calls over two and a half years and fourteen additional calls. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “1★ I PURCHASE & INSTALL OF PROPANE FURNACE & ALL PLUMBING TGROUGH OUT HOUSE DONE GREAT. HAD 5 YR. SERVICE CONTRACT , I HAVE BEEN CAL…”
- An April 2025 reviewer praised Aquarius for the original propane-furnace installation and whole-house plumbing at a home built in 2018–2019. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “1★ I PURCHASE & INSTALL OF PROPANE FURNACE & ALL PLUMBING TGROUGH OUT HOUSE DONE GREAT. HAD 5 YR. SERVICE CONTRACT , I HAVE BEEN CAL…”
- A July 2021 customer described outdoor faucet installation and replacement, cellar shutoff replacement and toilet replacement. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ They installed a new faucet in the rear of my home and replaced the front outside faucet and the cellar shutoff to it. They removed and i…”
- A December 2020 customer praised prompt quoting, an equipment-clarification call, on-time arrival and cleanup. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Very positive. Aquarius: 1. Quoted promptly. 2. Called to clarify a detail on the equipment to be installed. 3. Crew arrived on time. Nea…”
- A March 2019 customer said Mike inspected the gas-line needs for a gas range and Kyle performed the gas-line work at the scheduled time. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Mike thoroughly inspected the gas line needs for my newly purchased gas range and discussed the work schedule. I was very pleased when Ky…”
- A December 2018 reviewer credited Aquarius with replacing a boiler at a day’s notice and saving Thanksgiving. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Fit us into their schedule and saved Thanksgiving by replacing our boiler at a days notice.”
- A July 2018 customer said Mike called back promptly, restored cold water immediately after a water-heater failure and called with progress updates. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Got me out of a real jam.... I was 3000 miles away when the 18 year old water heater failed. Water everywhere. Mike called me right back …”
- A July 2018 customer said Mike recommended replacing their sixty-year-old furnace while addressing a failed water heater. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Got me out of a real jam.... I was 3000 miles away when the 18 year old water heater failed. Water everywhere. Mike called me right back …”
- A December 2011 customer described a completed water-heater replacement by Mike, Dan and the Aquarius crew. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/southampton/aquarius-plumbing-heating-inc-reviews-1.htm?page=4) — “Mike from Aquarius responded to my ServiceMagic inquiry probably within 30 minutes or less - the other Plumbing I called STILL hasn't return…”
- An October 2019 customer felt the price was high despite describing the work as good and professional. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “3★ A bit over priced. Get quotes. My mistake. Good work and professional.”
- An April 2018 customer said Aquarius assessed a proposed tankless water-heater job and later said it could not be completed; the customer appreciated the contractor’s time and honesty. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “3.5★ My husband and I were hoping to have our traditional water tank replaced with a tankless heater. When the contractor arrived, he review…”
- Specializes in Plumbing _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/southampton/aquarius-plumbing-heating-inc-reviews-1.htm?page=4) — “Mike from Aquarius responded to my ServiceMagic inquiry probably within 30 minutes or less - the other Plumbing I called STILL hasn't return…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ They installed a new faucet in the rear of my home and replaced the front outside faucet and the cellar shutoff to it. They removed and i…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Mike thoroughly inspected the gas line needs for my newly purchased gas range and discussed the work schedule. I was very pleased when Ky…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/southampton/profile/plumber/aquarius-plumbing-and-heating-0261-254344) — “Services offered (Better Business Bureau): According to information provided by this company, it is a full service plumbing and heating comp…”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “1★ I PURCHASE & INSTALL OF PROPANE FURNACE & ALL PLUMBING TGROUGH OUT HOUSE DONE GREAT. HAD 5 YR. SERVICE CONTRACT , I HAVE BEEN CAL…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html) — “5★ Fit us into their schedule and saved Thanksgiving by replacing our boiler at a days notice.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/southampton/profile/plumber/aquarius-plumbing-and-heating-0261-254344) — “About (Better Business Bureau, self-described): Aquarius Plumbing & Heating Inc. provides plumbing and heating services, including installat…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Local News](https://aquariusplumbingsk.com/residential-plumbing-services/plumbing/): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/southampton/aquarius-plumbing-heating-inc-reviews-1.htm?page=4): 4.7★ from 85 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.AquariusPlumbing.22264324.html): 4.7★ from 85 ratings
- [Better Business Bureau](https://www.bbb.org/us/ma/southampton/profile/plumber/aquarius-plumbing-and-heating-0261-254344): Listed on this source
- [Yelp](https://www.yelp.com/biz/aquarius-plumbing-and-heating-southampton-7): Listed on this source

## Recent reviews

- **1/5 · HomeAdvisor · William L. · 2025-04-20**: I PURCHASE & INSTALL OF PROPANE FURNACE & ALL PLUMBING TGROUGH OUT HOUSE DONE GREAT. HAD 5 YR. SERVICE CONTRACT , I HAVE BEEN CALLING AQUARIUS PLUMBING FOR LAST 2 1/2 YEARS, THEY CALLED BACK ONCE NEVER SHOWED, I CALLED 14 MORE TIMES SINCE THEY LET CONTRACT RUN OUT FOR 2 1/2 YEARS. THEY DON&#…
- **5/5 · HomeAdvisor · Michael G. · 2021-07-21**: They installed a new faucet in the rear of my home and replaced the front outside faucet and the cellar shutoff to it. They removed and installed a new toilet very quickly and did not encounter any issues. They were prompt and friendly and barely intruded with our normal home activities. I was amaze…
- **5/5 · HomeAdvisor · GARY C. · 2021-07-16**: Did a great job and showed up on time
- **5/5 · HomeAdvisor · Mark S. · 2020-12-07**: Very positive. Aquarius: 1. Quoted promptly. 2. Called to clarify a detail on the equipment to be installed. 3. Crew arrived on time. Neat, friendly and informative. 4. Finished quickly and cleaned up. 5. I recommend and would use again.
- **5/5 · HomeAdvisor · Richard M. · 2020-08-12**: These are the guys to call, they suggest the best way to go and they do what they tell they are going to do and then they do it, Professional and respectful on the job, I was completely satisfied and would not hesitate to hire them for future projects. R.M, Florence ma.
- **3/5 · HomeAdvisor · Michael C. · 2019-10-30**: A bit over priced. Get quotes. My mistake. Good work and professional.
- **4/5 · HomeAdvisor · Joe M. · 2019-10-01**: Prompt and courteous professionals - arrived on time and answered our questions with ease.
- **5/5 · HomeAdvisor · Terri S. · 2019-03-06**: Mike thoroughly inspected the gas line needs for my newly purchased gas range and discussed the work schedule. I was very pleased when Kyle arrived at the assigned time and provided quality workmanship for my gas line to accommodate the gas range. They are both professional and knowledgeable. I woul…
- **4.5/5 · HomeAdvisor · Brian N. · 2018-12-27**: Mike called me back 2 mins after I hit enter on Home Advisor, set up an appointment for the next day, came out to give me a quote and made recommendation to upgrade boiler to a Combination unit. Provided a quote as promised and they will be here today to install new boiler combi unit. Very professio…
- **5/5 · HomeAdvisor · Ed L. · 2018-12-20**: Fit us into their schedule and saved Thanksgiving by replacing our boiler at a days notice.

---

Data freshness: last scanned 2026-10-01T00:17:54.943Z.
Cite as: AQUARIUS PLUMBING & HEATING — Tavlee (https://tavlee.com/contractor/aquarius-plumbing-and-heating-southampton)
Source: https://tavlee.com/contractor/aquarius-plumbing-and-heating-southampton

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