# Assured Service, Inc.

**Trade:** Plumbing · **Phone:** (617) 447-0505 · **Website:** https://www.assured-service.com/ · **Languages:** English

**Rating: 4.8/5** (medium confidence) — from 92 reviews across 4 sources.
99% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative.

## The honest read

Assured Service, Inc. is a locally owned family business serving Worcester, Middlesex, and Norfolk County communities with plumbing, heating, air-conditioning, and drain-cleaning work. The company says it has served the community for more than 35 years; its site identifies Eric M. Chaffee as owner/operator and president, and lists master-plumber, master-gas-fitter, HVAC, and other trade credentials across the team. A Massachusetts registry record verifies active plumber license 11547 for Eric Chaffee.

Customers describe a broad record of water-heater installation and repair, cast-iron and other pipe work, heating and boiler service, central-air installation and maintenance, sink and drain repairs, toilet work, and new-construction plumbing. Recent reviewers repeatedly cite rapid response, transparent or reasonable pricing, clean work, clear explanations, and technicians completing difficult or emergency jobs quickly; the Google record includes 92 reviews from 2023 through July 2026, with six in the last six months and no recent negative review. One older one-star complaint alleges a dispatch, pricing, and subcontractor practice that conflicts with the otherwise positive record and should be clarified directly.

Before booking, ask who will perform the work, what licensing applies to the job, and whether the written scope includes parts, labor, permits, and any follow-up warranty. Assured Service is a strong fit for homeowners, businesses, and builders seeking recurring plumbing, heating, AC, drain, or new-construction support, especially when response time matters; confirm the exact service window and emergency terms before authorizing work.

**Strengths:**
- Rapid response — reviewers cite same-day and emergency arrivals
- Transparent pricing — customers praise upfront, reasonable costs
- Clean workmanship — reviews mention tidy, tested installations
- Clear explanations — technicians explain issues and options

**Concerns:**
- Dispatch practices — one older review alleges outsourced calls and fees
- Pricing terms — complaint alleges a $300 minimum and subscription charge

**Where sources disagree:**
- One 2024 one-star complaint alleges dispatch and pricing practices that conflict with the otherwise strongly positive review record.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- A Massachusetts registry record shows active plumber license 11547 for Eric Chaffee. _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA plumber license 11547-PL-M registry-verified active — registry holder of record: Eric Chaffee”
- The company offers plumbing, heating, air conditioning, drain cleaning, commercial work, and new-construction services. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/northborough/profile/plumber/assured-service-plumbing-heating-air-conditioning-0261-209743) — “Services offered (Better Business Bureau): Air Conditioning, Drain Cleaning, Heating, Plumbing”
- Recent customers repeatedly praise rapid response, clean work, clear explanations, and transparent or reasonable pricing. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlNVUnZiWGs1VGxKMmVrMHRlbU5rY21aV1RrRRAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOnQ2SURvbXk5TlJ2ek0temNkcmZWTkE%7C%7C?hl=en) — “5★ We've used Assured for multiple projects at this point including replacement of hot water heater to indirect, replacement of cast iron pi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KZlEzcDNhM3BPV21aWU1FVnNTbE5LTVc1MFNYYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOmJfQ3p3a3pOWmZYMEVsSlNKMW50SXc%7C%7C?hl=en) — “5★ On our latest episode of homeownership, our water heater broke. Like our previous episode, we made 2 calls, 1 to a company recommended by…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pnMWQyTjVkVEpEWWpGclFXNDFTRU5yY1VSeGFIYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOjg1d2N5dTJDYjFrQW41SENrcURxaHc%7C%7C?hl=en) — “5★ Upfront pricing. Great communication.  Professional.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GWlJGbFBUbVZETXpKNU5Gb3lkRzF0ZDA5SFkyYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOmFZRFlPTmVDMzJ5NFoydG1td09HY2c%7C%7C?hl=en) — “5★ I called and they arrived at my home in an hour to inspect leaking water heater,  they came back with a new water heater and completed th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoaVZIcFdhV2MyZVVVNGN6VjJkRUV5U21ZelJtYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOlhiVHpWaWc2eUU4czV2dEEySmYzRmc%7C%7C?hl=en) — “5★ Made an appointment Sunday afternoon online for Monday morning and the technician arrived early. He was able to figure out and fix the is…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGS1dUVTJMVTAyY2w5bVpFSm9NakZIZEdGcGNtYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOjFKWTU2LU02cl9mZEJoMjFHdGFpcmc%7C%7C?hl=en) — “5★ Attired Services are great. Eric and his crew really know their stuff. They respond quickly sometimes the very same day. The quality of w…”
- Reviews describe water-heater, pipe, boiler, AC, sink, drain, toilet, and new-construction plumbing work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlNVUnZiWGs1VGxKMmVrMHRlbU5rY21aV1RrRRAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOnQ2SURvbXk5TlJ2ek0temNkcmZWTkE%7C%7C?hl=en) — “5★ We've used Assured for multiple projects at this point including replacement of hot water heater to indirect, replacement of cast iron pi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GWlJGbFBUbVZETXpKNU5Gb3lkRzF0ZDA5SFkyYxAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOmFZRFlPTmVDMzJ5NFoydG1td09HY2c%7C%7C?hl=en) — “5★ I called and they arrived at my home in an hour to inspect leaking water heater,  they came back with a new water heater and completed th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQaVU1dDdibmFTNWJBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEPiU5t7bnaS5bA%7C%7C?hl=en) — “5★ Caleb did a great job with the AC maintenance—he was professional, efficient, and made sure everything was working perfectly before he le…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3dkpMa1ZBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEICAgMDwvJLkVA%7C%7C?hl=en) — “5★ Assured Service without a doubt will be the only call I make for any future plumbing work that we need done. We had a different company c…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnbGF1UGFBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEICAgMCglauPaA%7C%7C?hl=en) — “5★ I had a great experience with Assured Service, Inc and their plumbing experts. They responded to my call extremely fast and even on a Sun…”
- One 2024 one-star review alleges outsourced dispatch, a $300 minimum, and a subscription-related charge; the allegation conflicts with the broader positive record and requires direct clarification. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNyaWN5MmV3EAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEICAgICricy2ew%7C%7C?hl=en) — “1★ Here is their play - beware:

-Take clients credit card info over phone
-Outsource work to any available (1099, not pre-vetted) plumber v…”
- The Google profile reports 4.9 stars from 103 ratings, while the packet covers 92 reviews dated 2023 through July 2026. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Assured%20Service%2C%20Inc.&query_place_id=ChIJOcfneoRw44kRteN1JzUlCAY) — “Google: 4.9★ from 103 ratings”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25RMlNVUnZiWGs1VGxKMmVrMHRlbU5rY21aV1RrRRAB!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CAIQACodChtycF9oOnQ2SURvbXk5TlJ2ek0temNkcmZWTkE%7C%7C?hl=en) — “5★ We've used Assured for multiple projects at this point including replacement of hot water heater to indirect, replacement of cast iron pi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3dkpMa1ZBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEICAgMDwvJLkVA%7C%7C?hl=en) — “5★ Assured Service without a doubt will be the only call I make for any future plumbing work that we need done. We had a different company c…”
- Also offers HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQaVU1dDdibmFTNWJBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEPiU5t7bnaS5bA%7C%7C?hl=en) — “5★ Caleb did a great job with the AC maintenance—he was professional, efficient, and made sure everything was working perfectly before he le…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNnbGF1UGFBEAE!2m1!1s0x0:0x60825352775e3b5!3m1!1s2@1:CIHM0ogKEICAgMCglauPaA%7C%7C?hl=en) — “5★ I had a great experience with Assured Service, Inc and their plumbing experts. They responded to my call extremely fast and even on a Sun…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#11547-PL-M, plumber) — verified against the official MA state registry on 2026-08-24, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Assured%20Service%2C%20Inc.&query_place_id=ChIJOcfneoRw44kRteN1JzUlCAY): 4.9★ from 103 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Assured%20Service%2C%20Inc.&query_place_id=ChIJOcfneoRw44kRteN1JzUlCAY): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/northborough/profile/plumber/assured-service-plumbing-heating-air-conditioning-0261-209743): Listed on this source
- [Official Website](https://www.assured-service.com): Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Martha Theirl · 2026-07-27**: We've used Assured for multiple projects at this point including replacement of hot water heater to indirect, replacement of cast iron piping, help with our heating system, and upgrades to the overall house. Each time they are quick, clean, and friendly. We won't work with anyone else because these …
- **5/5 · Google Reviews · Mike Gleason · 2026-07-16**: They are great.  Very transparent throughout the process.  Highly recommend!!
- **5/5 · Google Reviews · Mike Gleason · 2026-07-16**: They were great and came out multiple times to finish job.   Very transparent throughout the process.  Highly recommend
- **5/5 · Google Reviews · Alfredo Vidal · 2026-04-19**: Great company and staff! Transparent prices and recommendations. Definitely recommend them!
- **5/5 · Google Reviews · Priscila D. · 2026-03-18**: On our latest episode of homeownership, our water heater broke. Like our previous episode, we made 2 calls, 1 to a company recommended by someone, and to Assured Service.

Company 1: We called and left a voicemail message. But they followed up via text. Asking for pictures of the issues, and pausing…
- **5/5 · Google Reviews · Trish Slatin · 2026-03-18**: Excellent service! We have used them several times and we’ve always been super happy with the outcome. They always find ways to resolve the problem in the most efficient and cost effective way with fabulous results. They know what they are doing! Thanks!
- **5/5 · Google Reviews · John Mason · 2026-01-31**: Absolutely fabulous service highest quality around. Look forward to having them back many times fair price, and great workmanship.
- **5/5 · Google Reviews · the Glass · 2026-01-23**: Upfront pricing. Great communication.  Professional.
- **5/5 · Google Reviews · darrin fernald · 2026-01-19**: I called and they arrived at my home in an hour to inspect leaking water heater,  they came back with a new water heater and completed the install within 3 hours. No mess, clean install, tested , and inspected....Great work!!!
- **5/5 · Google Reviews · Michael Alluzio · 2026-01-01**: Fast response and work, did a really great job fixing the plumbing under a new sink!

---

Data freshness: last scanned 2026-08-24T10:16:17.341Z.
Cite as: Assured Service, Inc. — Tavlee (https://tavlee.com/contractor/assured-service-inc)
Source: https://tavlee.com/contractor/assured-service-inc