--- title: "Astacio Heating, Cooling, Plumbing & Electrical" description: "Astacio Heating, Cooling, Plumbing & Electrical holds a 4.7-star average from 2,153 Google ratings. The company says it has been in business 22 years and l" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Astacio Heating, Cooling, Plumbing & Electrical **Trade:** Electrical · **Address:** 70 Fort Point St, Norwalk, CT 06855 · **Phone:** (203) 717-9312 · **Website:** https://astacioplumbing.com/?utm_source=GMB&utm_medium=organic · **Languages:** English **Rating: 2.7/5** (high confidence) — from 133 reviews across 6 sources. 73% of sentiment-scored reviews read net-positive. Last 6 months: 89 reviews, 14 negative. ## The honest read Astacio Heating, Cooling, Plumbing & Electrical holds a 4.7-star average from 2,153 Google ratings. The company says it has been in business 22 years and lists a service area that includes Norwalk, Greenwich, Danbury and Newtown. Its website lists electrical work from generators and lighting to circuit breakers and EV car chargers. A customer hired Astacio to replace an a/c condenser and air handler and install two ductless mini split units, and said the team led by Andres Garcia was on time. A customer with a toilet leaking sewage-smelling water through the basement ceiling said Alexis diagnosed three different problems and fixed everything. A customer with a system about 22 years old said Robert Clarke installed a thermostat and spoke with Honeywell to get the configuration details right. A customer said the installers completed a Navien gas boiler install in less than a day. A customer with sewage backing up into a shower said the soonest Astacio could come was Monday, and the call was routed through what appeared to be an automated system. A customer said they paid $12,000 for a new system in 2025 and have had no air conditioning since July 4. A customer said the company did not show up for an appointment, did not call and did not return calls. A customer said a 5 unit mini split AC installation in May 2025 was quoted at 2-3 days and took almost 6. In a 2026 review, a customer said they paid $12,000 to replace a unit over a hot water problem, and the combi boiler started failing again once the cold weather came back. It holds an active Connecticut P1 plumbing licence, PLM.0282530-P1, and an active Connecticut S3 heating and cooling licence, HTG.0395061-S3, both under Richard L Astacio. **Strengths:** - A toilet leak diagnosis — a customer said Alexis found and fixed three problems - A Navien boiler install — completed in less than a day, a customer said - Thermostat setup — a customer said Robert Clarke called Honeywell for the configuration **Concerns:** - Emergency response — a customer with a sewer backup was offered Monday - A missed appointment — a customer said no one showed, called or returned calls - A/C not working — a customer reports no air conditioning since July 4 - An automated phone line — a customer found the AI call answering frustrating ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.7-star average from 2,153 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Astacio%20Heating%2C%20Cooling%2C%20Plumbing%20%26%20Electrical&query_place_id=ChIJ_____xqhwokRKBkZhRvRD1w) — “Google: 4.7★ from 2153 ratings” - The company says it has been in business 22 years _(confidence: medium)_ - [Official Website](https://astacioplumbing.com) — “Self-reported 22 years in business” - Lists a service area including Norwalk, Greenwich, Danbury and Newtown _(confidence: medium)_ - [Official Website](https://astacioplumbing.com) — “Stated service area (self-reported): Norwalk, Fairfield, Bethel, Bridgeport, Brookfield, Danbury, Darien, Easton, Greenwich, Monroe, New Can…” - Replaced an a/c condenser and air handler and installed two ductless mini split units for one customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRM2NIcGtUbTR6WnpSU05VWnRVSGhRYm5CVWJtYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjQ3cHpkTm4zZzRSNUZtUHhQbnBUbmc%7C%7C?hl=en-US) — “5★ We hired Astacio to replace our a/c condenser and air handler. They also installed two ductless mini split units. The team, led by Andre…” - A customer said Alexis diagnosed three problems behind a toilet leak and fixed everything _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSclpEWmxSekJ5Y1hwclMwRkxka2gxUTNsU1gwRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOlRrZDZlRzBycXprS0FLdkh1Q3lSX0E%7C%7C?hl=en-US) — “5★ I called Astacio because a toilet in my 1st fl bath was leaking badly and the sewage smelling water was coming through the ceiling in the…” - A customer said Robert Clarke installed a thermostat on a system about 22 years old _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWa04yc3pXWEJSTXpCMWMzQjRVazFwVUVaaFZrRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOlVkN2szWXBRMzB1c3B4Uk1pUEZhVkE%7C%7C?hl=en-US) — “5★ I had a great experience with Robert Clarke from Astacio! He installed my thermostat without any issues and made sure everything was set …” - A customer said a Navien gas boiler install was completed in less than a day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtNE1PYmtBRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CIHM0ogKEICAgID-4MObkAE%7C%7C?hl=en-US) — “5★ We signed on with Astacio and we couldn’t have made a better decision. From the moment the original plumbing tech Joe, the comfort specia…” - A customer with a sewer backup said the soonest visit offered was Monday _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GNGVXazVORmRsY0daWk1tUTRhMkozYmtoR1FYYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOnF4eWk5NFdlcGZZMmQ4a2J3bkhGQXc%7C%7C?hl=en-US) — “1★ Extremely disappointing experience with Astacio Plumbing, especially for a company that presents itself as available for emergencies. We…” - A customer said they paid $12,000 for a new system in 2025 and have had no air conditioning since July 4 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOVGR6VXhhWE4zUkd4SlNrRnFUbFpvWjBaNWVXYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjNTdzUxaXN3RGxJSkFqTlZoZ0Z5eWc%7C%7C?hl=en-US) — “1★ Paid $12,000 for a new system in 2025. We have not had air conditioning since July 4. Came 4 times and could not fix it. They are promisi…” - A customer said the company did not show up, call or return calls _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21abVQxQXRORFJLVDNVM1ZXNHpRV0pLTkdzd1FWRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOmZmT1AtNDRKT3U3VW4zQWJKNGswQVE%7C%7C?hl=en-US) — “1★ Didn’t show up for their appointment; didn’t call; and didn’t even return my calls when I followed up. If you have multiple days to take …” - A customer said a 5 unit mini split installation quoted at 2-3 days took almost 6 _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pZMU16TkxiblUxY0RSdFJWSjVTMmcwVWxCclRGRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjY1MzNLbnU1cDRtRVJ5S2g0UlBrTFE%7C%7C?hl=en-US) — “1★ Astacio is not a small business. They are too big and could care less about customer satisfaction. Our 5 unit mini split AC installatio…” - A 2026 customer said a $12,000 replacement combi boiler started failing again in cold weather _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ZdFdVWXdNRFZmUjNaWFRYaDNPWFZTU1hGUkxVRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOmYtWUYwMDVfR3ZXTXh3OXVSSXFRLUE%7C%7C?hl=en-US) — “1★ I would strongly advise anyone to stay far away from Astacio. Initially, we were having issues with not getting hot water. They came out…” - It holds an active Connecticut P1 plumbing licence, PLM.0282530-P1, and an active Connecticut S3 heating and cooling licence, HTG.0395061-S3, both under Richard L Astacio. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT plumber license PLM.0282530-P1 registry-verified active — registry holder of record: RICHARD L ASTACIO” - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hvac license HTG.0395061-S3 registry-verified active — registry holder of record: RICHARD L ASTACIO” - Also offers Electrical _(confidence: low)_ - [Official Website](https://astacioplumbing.com) — “About (self-reported, verbatim): Electrical Installation Repair Generators Lighting Ceiling Fans Switches & Outlets Home Surge Protection Sm…” - Specializes in Plumbing _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pseGNrUk5aa2R4ZWpkb2VFRlNVRUpyV0RJME1HYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjlxckRNZkdxejdoeEFSUEJrWDI0MGc%7C%7C?hl=en-US) — “5★ Needed an emergency plumber. They came out and did a great job!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSclpEWmxSekJ5Y1hwclMwRkxka2gxUTNsU1gwRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOlRrZDZlRzBycXprS0FLdkh1Q3lSX0E%7C%7C?hl=en-US) — “5★ I called Astacio because a toilet in my 1st fl bath was leaking badly and the sewage smelling water was coming through the ceiling in the…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOUFpFMU9PRVJmTVVwdFkwSnBlbGxrT1ROalRtYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjNPZE1OOERfMUptY0JpellkOTNjTmc%7C%7C?hl=en-US) — “5★ Our master plumbing tech (Christian Davenport) is outstanding. He was able to access a very difficult attic area, diagnosed the specific …” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtNE1PYmtBRRAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CIHM0ogKEICAgID-4MObkAE%7C%7C?hl=en-US) — “5★ We signed on with Astacio and we couldn’t have made a better decision. From the moment the original plumbing tech Joe, the comfort specia…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pRM2NIcGtUbTR6WnpSU05VWnRVSGhRYm5CVWJtYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOjQ3cHpkTm4zZzRSNUZtUHhQbnBUbmc%7C%7C?hl=en-US) — “5★ We hired Astacio to replace our a/c condenser and air handler. They also installed two ductless mini split units. The team, led by Andre…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKVVVrOXdTVU52VlZWb01WYzVRVVF4ZVZOaWRtYxAB!2m1!1s0x0:0x5c0fd11b85191928!3m1!1s2@1:CAIQACodChtycF9oOkJUUk9wSUNvVVVoMVc5QUQxeVNidmc%7C%7C?hl=en-US) — “5★ We recently had our HVAC system replaced, and the experience exceeded expectations from start to finish. Diego and Oscar were punctual, p…” ## License Status: **active** (#HTG.0395061-S3, hvac) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Reddit](https://www.reddit.com/r/PennyPincherDeals/comments/1mvuvp1/astacio_heating_cooling_plumbing_electrical_coupon/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=Astacio%20Heating%2C%20Cooling%2C%20Plumbing%20%26%20Electrical&query_place_id=ChIJ_____xqhwokRKBkZhRvRD1w): 4.7★ from 2153 ratings - [Local News](https://bestplumbers.com/united-states/norwalk/plumbing-services/astacio-heating-cooling-plumbing-electrical): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/norwalk/profile/plumber/astacio-plumbing-hvac-0111-87063370): Listed on this source - [Official Website](https://astacioplumbing.com): 22 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Astacio%20Heating%2C%20Cooling%2C%20Plumbing%20%26%20Electrical&query_place_id=ChIJ_____xqhwokRKBkZhRvRD1w): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “I might get shit for burning a bridge, but I have had heartburn since I read the quote.” — u/Frimie1 in r/Westchester (2024-10-04) — https://www.reddit.com/r/Westchester/comments/1fw6mb7/oil_boiler_upgrade_cost/lqcpykj/ ## Recent reviews - **5/5 · Google Reviews · Kirsten Dunlap · 2026-10-09**: Best plumber ever!! Danny F was awesome - **1/5 · Google Reviews · Melissa O'Gorman · 2026-10-02**: Extremely disappointing experience with Astacio Plumbing, especially for a company that presents itself as available for emergencies. We have tried calling them several times for after-hours plumbing emergencies, and tonight was the final straw. We had sewage actively backing up into our shower and… - **1/5 · Google Reviews · Deevanah John · 2026-10-01**: My first review was based on the installation that I thought was done correctly. After a year and nine months dealing with this company, I decided to leave a one-star review. If I could go lower, I would. I will provide an update soon. - Ms. John - **5/5 · Google Reviews · Yali Miao · 2026-10-01**: Calverton Duffus is the best - **5/5 · Google Reviews · Andy G · 2026-09-29**: Best service I have had in any capacity in years. Period! No need for me to go into details The service was great from top to bottom, from the person who picked up the phone to the tech. Wonderful experience!… ADDED POST SERVICE The now have AI answer service calls and it is extremely frustrating to… - **5/5 · Google Reviews · Dennis Jung · 2026-09-25**: Great communication and quality work - **5/5 · Google Reviews · Dan Milano · 2026-09-24**: They switched out the pressure relief valve on the boiler. They worked with us to get in at a specific time, and when we questioned the price, they worked with us on that too. - **5/5 · Google Reviews · Mary Caty · 2026-09-16**: Astacio and all their technicians are highly trained and responsive. They are a pleasure to work with. - **5/5 · Google Reviews · James Brandon · 2026-09-14**: Needed an emergency plumber. They came out and did a great job! - **5/5 · Google Reviews · Robert Peoples · 2026-09-09**: We signed on with Astacio and we couldn’t have made a better decision. From the moment the original plumbing tech Joe, the comfort specialist JP, and the installers Felix and Christian came on the scene I felt a sense of confidence that the job was in good hands. They were able to complete the insta… --- Data freshness: last scanned 2026-10-14T03:04:05.840Z. Cite as: Astacio Heating, Cooling, Plumbing & Electrical — Tavlee (https://tavlee.com/contractor/astacio-heating-cooling-plumbing-and-electrical-norwalk) Source: https://tavlee.com/contractor/astacio-heating-cooling-plumbing-and-electrical-norwalk ## Sitemap [Full site index](https://tavlee.com/sitemap.md)