--- title: "Auburn Appliance Service Center" description: "Auburn Appliance Service Center is an appliance repair business whose website lists Auburn, Worcester, Westborough, Northbridge and Paxton as its service a" doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Auburn Appliance Service Center **Trade:** Appliance Repair · **Address:** 49 South St, Auburn, MA 01501 · **Phone:** (508) 685-9267 · **Website:** http://auburnapplianceservicecenter.com/ · **Languages:** English **Rating: 2.0/5** (medium confidence) — from 7 reviews across 7 sources. 29% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read Auburn Appliance Service Center is an appliance repair business whose website lists Auburn, Worcester, Westborough, Northbridge and Paxton as its service area. The website describes it as a family-owned appliance center with more than 44 years in the industry. A 2023 customer said Gordon came promptly to look at a washer and an old dryer that several other service people had said they could not fix, told them the washer seemed fine, fixed the appliances and charged prices the customer thought were reasonable. A 2025 customer whose washer flooded the laundry room said Bubba called back when he said and showed up when he said. A 2025 customer said Gordon Mahlert took notes and a $350 deposit for a range repair, never called back with an update, and after three months of calls stopped answering the phone; that 2025 customer said they were taking him to court. A 2024 customer said Gordon, who had repaired their fridge and stove twice before, did not show for a booked service call, then took the fridge's thermostat to order a part and never came back with it, leaving the fridge/freezer not working for over two weeks. Another 2024 customer said they were charged $200 for a service call and a deposit on an ordered part that never arrived, and that Gordon Mahlert refused a refund, saying he had completed the service call. **Strengths:** - An old dryer fixed — a 2023 customer said Gordon fixed it after others declined - A flooded washer call — a 2025 customer said Bubba showed up when he said **Concerns:** - A range repair deposit — a 2025 customer said no update came after $350 - A missed service call — a 2024 customer said Gordon did not show as booked - A part never arrived — a 2024 customer paid a deposit and was refused a refund ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Lists Auburn, Worcester, Westborough, Northbridge and Paxton as its service area _(confidence: medium)_ - [Official Website](http://auburnapplianceservicecenter.com) — “Stated service area (self-reported): Auburn, Worcester, Westborough, Northbridge, Paxton” - A 2023 customer said Gordon fixed a washer and an old dryer _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I used Gordon and Bill for a dryer and washer repair. Several service guys said they can't fix the dryer as it's an old model. Gordon ca…” - A 2025 customer said Bubba called back and showed up when he said after a washer flooded _(confidence: medium)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Our washer flooded our laundry room, we had a mess. Plus kids and grandkids visiting!! Bubba was amazing, called me back when he said, …” - A 2025 customer said a $350 deposit for a range repair was followed by no update for three months _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ I am here to make sure no one else gets SCAMMED by this guy named Gordon Mahlert, i am an Auburn Resident so i gave him a call and he cam…” - A 2024 customer said a booked fridge service call was missed and the ordered part never came _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ I am actually very disappointed with his customer service this time from the get go. He has been to my house twice before to repair my fr…” - A 2024 customer said a deposit was paid on a part that never arrived and a refund was refused _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ One star is the minimum rating I am allowed to provide. I would encourage anyone considering Gordon Mahlert or this business to take note…” - 2.5 stars from 18 Google ratings; BBB grade B+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/small-appliance-services/auburn-appliance-service-center-0261-206433) — “Better Business Bureau grade: B+” - [Google](https://www.google.com/maps/search/?api=1&query=Auburn%20Appliance%20Service%20Center&query_place_id=ChIJswPQYwQF5IkRBItCNBkOrGA) — “Google: 2.5★ from 18 ratings” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I used Gordon and Bill for a dryer and washer repair. Several service guys said they can't fix the dryer as it's an old model. Gordon ca…” - [Google Reviews](https://maps.google.com/?cid=6965958225049062148&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ I am actually very disappointed with his customer service this time from the get go. He has been to my house twice before to repair my fr…” - [Official Website](http://auburnapplianceservicecenter.com) — “About (self-reported, verbatim): Auburn Appliance offers an affordable option for appliance repair services near Auburn, MA. Is your dishwas…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Local News](http://www.osha.gov/nationally-recognized-testing-laboratory-program/ul): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Auburn%20Appliance%20Service%20Center&query_place_id=ChIJswPQYwQF5IkRBItCNBkOrGA): Listed on this source - [Exa](https://www.bergeronsapplianceservice.com/home.html): 0 web mentions across the open web (each linked to its source) - [Official Website](http://auburnapplianceservicecenter.com): Self-reported profile and service details - [Google](https://www.google.com/maps/search/?api=1&query=Auburn%20Appliance%20Service%20Center&query_place_id=ChIJswPQYwQF5IkRBItCNBkOrGA): 2.5★ from 18 ratings - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/small-appliance-services/auburn-appliance-service-center-0261-206433): Listed on this source - [Angi](https://www.angi.com/companylist/us/ma/auburn/auburn-appliance-service-center-reviews-86426935.htm): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Ricardo Ferreira · 2025-12-18**: I am here to make sure no one else gets SCAMMED by this guy named Gordon Mahlert, i am an Auburn Resident so i gave him a call and he came right away, Range repair that he sounded very easy and helpful about it, Took notes and a deposit ($350), never called back with an update, few weeks go by and i… - **5/5 · Google Reviews · Sharon Peer-Howell · 2025-02-20**: Our washer flooded our laundry room, we had a mess. Plus kids and grandkids visiting!! Bubba was amazing, called me back when he said, showed up when he said and was very professional. Highly recommend. They also sell great appliances. - **1/5 · Google Reviews · Hellen Gathingo · 2024-07-08**: I am actually very disappointed with his customer service this time from the get go. He has been to my house twice before to repair my fridge and stove and did good work. So I decided to go ahead and call the same person that we used to repair our fridge again. Called him 6/24/24. But this time from… - **1/5 · Google Reviews · ALYSE BUKOSKI · 2024-01-09**: One star is the minimum rating I am allowed to provide. I would encourage anyone considering Gordon Mahlert or this business to take note of their D- rating with the Better Business Bureau, their 26 negative reviews on Yelp spanning 10 years & their numerous negative reviews on Google. This is an un… - **5/5 · Google Reviews · Vikram Dave · 2023-07-20**: I used Gordon and Bill for a dryer and washer repair. Several service guys said they can't fix the dryer as it's an old model. Gordon came promptly and looked at the washer and dryer. He took under a minute to figure out what might be wrong with the dryer and was honest to tell me that washer seems… - **Better Business Bureau · Michael E**: I had a refrigerator breakdown before a holiday. I contacted this company as they could do a call and maybe do the repair that day. - **Better Business Bureau · Deborah S**: The Repairman REMOVED REMOVED, nice guy but had me pay half for a part that turned out not to be needed. Didn't want us to get rid of the washing machine because he said he wanted it. --- Data freshness: last scanned 2026-09-30T17:09:51.809Z. Cite as: Auburn Appliance Service Center — Tavlee (https://tavlee.com/contractor/auburn-appliance-service-center-auburn) Source: https://tavlee.com/contractor/auburn-appliance-service-center-auburn ## Sitemap [Full site index](https://tavlee.com/sitemap.md)