# Augustine's Home Improvement

**Trade:** General Contractor / Remodeling · **Phone:** (774) 722-0360 · **Languages:** English

**Rating: 1.9/5** (low confidence) — from 14 reviews across 6 sources.
57% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative.

## The honest read

Augustine's Home Improvement, run by owner Augustine Lett out of East Sandwich on the Cape, is the call for deck rebuilds, additions, and exterior work — storm doors, trim, patios — for homeowners from Mashpee to Barnstable. The business (also doing business as Cleantec Diversified Services Consultants LLC) has been operating since 2013, according to its Better Business Bureau file, which rates it A+.

Earlier reviews, mostly from 2018 through 2021, describe a business that showed up, worked fast, and charged fairly: a 2018 customer had an old storm door and trim replaced within three days at what she called a very fair price and called the crew punctual and pleasant; others from that period single out being on time, on budget, and finishing quickly.

That record has since been badly complicated by a run of specific, dollar-figure complaints about larger jobs. Two separate 2022 reviews — the same complainant, posted on both Houzz and HomeAdvisor — allege that Augustine Lett cashed a $35,000 deposit on a roughly $100,000 exterior project, never completed the work, and stopped responding; a Breach of Contract claim was filed with the Barnstable District Court and was still pending as of that review. A 2018 HomeAdvisor review describes a deck-to-living-space conversion where paperwork went missing and a one-month job stretched to six, with an attempt to add charges mid-project. A March 2026 review describes a failed patio, workers who quit, and being left to cover over $20,000 in repairs after the contractor stopped responding — and explicitly warns against hiring 'anyone with the same last name, Lett.' A 2019 review separately states the business didn't follow through on a signed contract.

HomeAdvisor's own tally of the business — 4.0 stars from 27 ratings — is bimodal rather than middling: 78% five-star, 22% one-star, with almost nothing in between. That page also states '37 years of experience,' which doesn't square with the BBB's own 2013 business-started date — worth asking about directly.

Before booking anything beyond a small job, get a written contract with a payment schedule tied to completed work, confirm who specifically will be on site (several complaints center on subcontractors and family members working under the Lett name), and ask for recent, verifiable references for any project over a few thousand dollars. For a modest, well-defined job — a door, some trim, a small repair — the older reviews suggest reliable, fairly priced work; for a large deposit-up-front renovation, the more recent record argues for real caution.

**Strengths:**
- Fast, tidy exterior work — a 2018 review praised a storm door and trim job
- On time and on budget — multiple 2018 reviews cite punctuality and fair pricing
- A+ BBB grade — Better Business Bureau rates the business A+

**Concerns:**
- Unrefunded deposit alleged — two 2022 reviews describe a kept $35,000 deposit
- Pending court case — a 2022 review cites a Barnstable District Court filing
- 2026 complaint — a recent review alleges a failed patio and $20,000 in repairs
- Tenure overstated — HomeAdvisor's '37 years' conflicts with BBB's 2013 start date

**Where sources disagree:**
- HomeAdvisor states '37 years of experience' while BBB's own Business Started date is 1/1/2013 (about 13 years) — a significant tenure overstatement.
- Google shows 5★ from only 2 ratings, Houzz shows 1.0★ from 1 rating, and HomeAdvisor shows a bimodal 4.0★ from 27 ratings (78% five-star, 22% one-star) — the platforms disagree sharply and the written complaints are unusually severe (large deposits, pending litigation) relative to the aggregate star counts.
- The business appears under at least three different self-registered domains across directories (augustineshomeimprovement.com on Houzz, augustineshomeimprov.com in its own About text, augustineshomeimprovbarnstable.com on Porch) — unclear which, if any, is the current live site.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Based in East Sandwich, MA, an LLC also doing business as Cleantec Diversified Services Consultants LLC, owned by Augustine Lett; operating since 2013 per BBB. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “BBB profile for Augustine's Home Improvement (2 Marie Ln, East Sandwich, MA), an LLC owned by Augustine Lett doing business as Cleantec Dive…”
- Better Business Bureau lists the company as A+ (not BBB accredited). _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “BBB profile for Augustine's Home Improvement (2 Marie Ln, East Sandwich, MA), an LLC owned by Augustine Lett doing business as Cleantec Dive…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Better Business Bureau grade: A+”
- A 2018 HomeAdvisor review describes a punctual, on-budget, professional job. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “5★ Augustine is very professional on time came within budget”
- A detailed 2018 review describes a storm door and trim replacement done fast and at a fair price. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “5★ I contacted Augustine's and received a return call that evening. I had an old storm door that needed to be replaced along with the old tr…”
- Several 2018 reviews cite fair pricing and quick, complete work on smaller jobs. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “5★ Very knowledgeable in all aspects of home improvement . Great to work with. My job came out great. Augustine is very good to work with”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “4.5★ Great job at a fair price. Fast and complete.”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “5★ GREAT JOB! DONE EXPERTLY AND QUICKLY.”
- A 2022 Houzz review alleges Augustine Lett kept a $35,000 deposit and never completed a roughly $100,000 exterior project, with a Breach of Contract claim filed in Barnstable District Court. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “1★ Augustine Lett stole $11,000 from us. On July 30, 2022 we met at our house and executed a contract in excess of 100,000 for exterior work…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Houzz profile for Augustine's Home Improvement, East Sandwich, MA, phone (774) 722-0360 — matches the contractor's own phone. Areas served i…”
- The same deposit and unfinished-project allegation, with the same pending Barnstable District Court case, is separately posted by the same reviewer on HomeAdvisor. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ Augustine Lett stole $11,000 from us. On July 30, 2022, we met at our house and executed a contract of over 100,000 for exterior work o…”
- A March 2026 review alleges cost overruns, a failed patio, workers quitting, and being left with over $20,000 in repairs, and warns against hiring anyone with the same last name, Lett. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “1★ He was the worst contractor! He lied. Added cost. Did a poor job on everything! His workers said he lies all the time. Patio failed after…”
- A 2018 review alleges lost permit paperwork and a one-month deck-to-living-space conversion job that took six months, with an attempted mid-project overcharge. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ We had a roofed deck converted into additional living space. 1) I believe they lost all my paperwork (including the deed to my house) n…”
- A 2019 review states the contractor did not follow through on a signed contract. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ It is egregious that we had full faith that he was an upstanding contractor with the state and that he would follow through with the co…”
- HomeAdvisor's own '37 years of experience' claim conflicts with BBB's business-started date of 2013 (about 13 years). _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “HomeAdvisor profile for Augustine's Home Improvement, East Sandwich MA — 4.0 average from 27 reviews (78% five-star, 22% one-star, bimodal),…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “BBB profile for Augustine's Home Improvement (2 Marie Ln, East Sandwich, MA), an LLC owned by Augustine Lett doing business as Cleantec Dive…”
- HomeAdvisor's star distribution across 27 ratings is bimodal: 78% five-star, 22% one-star. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “HomeAdvisor star distribution: 78% 5★ · 22% 1★ (of 27 ratings)”
- The written record is dominated by a small number of severe, detailed complaints about large deposits and unfinished exterior/deck projects, which weigh heavily against a larger set of shorter, less detailed five-star reviews. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “1★ He was the worst contractor! He lied. Added cost. Did a poor job on everything! His workers said he lies all the time. Patio failed after…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ It is egregious that we had full faith that he was an upstanding contractor with the state and that he would follow through with the co…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ We had a roofed deck converted into additional living space. 1) I believe they lost all my paperwork (including the deed to my house) n…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ Augustine Lett stole $11,000 from us. On July 30, 2022, we met at our house and executed a contract of over 100,000 for exterior work o…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “1★ Augustine Lett stole $11,000 from us. On July 30, 2022 we met at our house and executed a contract in excess of 100,000 for exterior work…”
- Specializes in Windows / Siding / Gutters _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “5★ I contacted Augustine's and received a return call that evening. I had an old storm door that needed to be replaced along with the old tr…”
- Specializes in General Contractor / Remodeling _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Houzz profile for Augustine's Home Improvement, East Sandwich, MA, phone (774) 722-0360 — matches the contractor's own phone. Areas served i…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “HomeAdvisor profile for Augustine's Home Improvement, East Sandwich MA — 4.0 average from 27 reviews (78% five-star, 22% one-star, bimodal),…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html) — “0.5★ We had a roofed deck converted into additional living space. 1) I believe they lost all my paperwork (including the deed to my house) n…”
- Also offers Kitchen Remodel _(confidence: low)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Services offered (Houzz): Home Remodeling, Bathroom Remodeling, Kitchen Remodeling, General Contracting, Home Additions, Custom Homes, New H…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”
- Also offers Bathroom Remodel _(confidence: low)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Services offered (Houzz): Home Remodeling, Bathroom Remodeling, Kitchen Remodeling, General Contracting, Home Additions, Custom Homes, New H…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”
- Also offers House Painting _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”
- Also offers Flooring _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”
- Also offers Carpentry _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”
- Also offers Specialty Services _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): kitchen and bath remodeling, interior and exterior painting, power washing, hardwood floor instal…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Augustine's%20Home%20Improvement&query_place_id=ChIJb8VQ-j7L5IkRDLnuqt2BSec): 5.0★ from 2 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Augustine's%20Home%20Improvement&query_place_id=ChIJb8VQ-j7L5IkRDLnuqt2BSec): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390): Listed on this source
- [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521): 1.0★ from 1 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.AugustinesHome.87863680.html): 4.0★ from 27 ratings
- [Porch](https://pro.porch.com/west-barnstable-ma/remodeling-contractors/augustines-home-improvement-barnstable/pp): Listed on this source

## Recent reviews

- **1/5 · HomeAdvisor · Ann M. · 2026-03-01**: He was the worst contractor! He lied. Added cost. Did a poor job on everything! His workers said he lies all the time. Patio failed after the first winter. He said he would be back and I had to chase him down. He finally just ghosted us and left us with over $20,000 if repairs. We are unable to cont…
- **1/5 · Houzz · Tom Keane · 2022-11-15**: Augustine Lett stole $11,000 from us. On July 30, 2022 we met at our house and executed a contract in excess of 100,000 for exterior work on our house. We also gave him a deposit of $35,000 which he cashed August 9, 2022. In September 2022, Augustine dropped off deck boards to be used in the work. O…
- **0.5/5 · HomeAdvisor · Thomas K. · 2022-11-01**: Augustine Lett stole $11,000 from us. On July 30, 2022, we met at our house and executed a contract of over 100,000 for exterior work on our house. We also gave him a deposit of $35,000 which he cashed on August 9, 2022. In September 2022, Augustine dropped off deck boards to be used in the work. On…
- **5/5 · Google Reviews · Eileen MacLeod · 2021-10-03**: Have met w Augustine. Got back quickly with an estimate.
- **5/5 · HomeAdvisor · Kevin K. · 2021-06-01**: Augustine came when he said he would and did a great job I would recommend him
- **0.5/5 · HomeAdvisor · Julie O. · 2019-09-01**: It is egregious that we had full faith that he was an upstanding contractor with the state and that he would follow through with the contract however he absolutely did not. I would not recommend him to anyone.
- **5/5 · HomeAdvisor · Ray S. · 2018-12-01**: GREAT JOB! DONE EXPERTLY AND QUICKLY.
- **5/5 · HomeAdvisor · Phyllis B. · 2018-12-01**: Very knowledgeable in all aspects of home improvement . Great to work with. My job came out great. Augustine is very good to work with
- **4.5/5 · HomeAdvisor · Larry D. · 2018-12-01**: Great job at a fair price. Fast and complete.
- **0.5/5 · HomeAdvisor · Joseph N. · 2018-11-01**: We had a roofed deck converted into additional living space. 1) I believe they lost all my paperwork (including the deed to my house) needed to obtain the permit, I never received the deed to my back back) took 6 months to do a 1-month job. 3) tried to overcharge me for the job even though we had a …

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Data freshness: last scanned 2026-08-24T18:02:13.595Z.
Cite as: Augustine's Home Improvement — Tavlee (https://tavlee.com/contractor/augustine-s-home-improvement-21658)
Source: https://tavlee.com/contractor/augustine-s-home-improvement-21658