# Augustine's Home Improvement

**Trade:** Bathroom Remodel · **Phone:** (774) 722-0360 · **Website:** http://www.homeimprovementcapecod.com/ · **Languages:** English

**Rating: 2.5/5** (medium confidence) — from 26 reviews across 8 sources.
77% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Augustine's Home Improvement is a one-man home improvement operation based in Sandwich, MA, run by owner Augustine Lett and hired mainly for kitchen and bathroom remodeling, along with decks, siding, windows, carpentry, and flooring across Cape Cod. The company's own website claims more than 40 years in business, though BBB records list a 2013 start (13 years) and a Barnstable-area listing states the same 13-year figure. BBB shows the business as not accredited but carrying an A+ letter grade, with an alternate registered name, Cleantec Diversified Services Consultants LLC.

Homeowners who hired the company in 2016-2018, and again in 2023 and 2024, describe detailed, hands-on work: in a 2018 review, a full chimney rebuild with a new cap, crown, and flue liners after a leaking, deteriorating chimney; in a separate 2018 review, a handcrafted deck replacement and full cedar shingle re-siding as part of a larger exterior renovation; and in 2023 and 2024 Google reviews, a same-day bathroom build completed within 7 days and a kitchen faucet and backsplash job, both praised as high quality and on schedule. Several 2016-2021 HomeAdvisor reviews mention prompt scheduling, quick estimates, and being easy to reach by phone.

The record also includes serious complaints worth reading closely before booking. In a 2022 Houzz review, a homeowner alleges the owner took a $35,000 deposit on a $100,000+ exterior project, never completed it, and that a Breach of Contract claim was filed in Barnstable District Court, still pending as of that review. A separate 2022 HomeAdvisor review reports purchased kitchen parts that were never delivered despite about seven months of follow-up, and a 2022 Google review rates the business 1 star with only the word "Unreliable." Older HomeAdvisor reviews add more to weigh: a 2017 review describes a window job that took over four months to start, cost double the original quote, and had a caulking warranty issue that went unresolved after repeated calls and texts, and a 2018 review describes work performed and billed without the homeowner's authorization under an unclearly written contract.

Before booking, it's worth asking directly about the outcome of the 2022 court dispute referenced on Houzz, getting a written, itemized contract with a firm price and timeline, and confirming who specifically will be on the crew. For homeowners focused on chimney, deck, window, or bathroom work — the jobs with the most consistent, detailed praise — the 2016-2018 track record and the two most recent 2023-2024 reviews are the strongest evidence of what the company does well.

**Strengths:**
- Chimney rebuilds — detailed praise for cap, crown, and flue repair
- Timely, responsive crews — repeatedly cited across 2016–2024 reviews
- Custom deck and carpentry — handcrafted decks, storm doors, and trim praised
- Fair Cape Cod pricing — several reviewers call rates reasonable

**Concerns:**
- Deposit dispute — 2022 review alleges $35,000 taken, work uncompleted
- Undelivered materials — 2022 review reports paid-for kitchen parts never arrived
- Tenure overstatement — site claims 40 years, BBB records a 2013 start
- Cost overruns — older reviews describe doubled pricing, slow warranty follow-up

**Where sources disagree:**
- Website claims 'over 40 years' in business; BBB records the company started in 2013 (13 years) and Porch's Barnstable listing states the same 13-year tenure — a sharp overstatement.
- Ratings diverge sharply by platform: Houzz shows 1.0★ from a single severe review, Google shows 3.9★ from 7 ratings, and HomeAdvisor shows 4.3★ from 35 ratings.
- A Porch.com listing under the name 'Augustine's Home Improvement - Barnstable' uses a different domain (augustineshomeimprovbarnstable.com) than the main site; treated as the same operator's town-branded satellite page based on matching name, trade, and tenure, but this could not be hard-key-confirmed by phone.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions, siding, windows and doors, general carpentry and decks (self-reported). _(confidence: high)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
- Website states more than 40 years in business; BBB records the company started in 2013 (13 years) and a Porch.com Barnstable listing states the same 13-year tenure. _(confidence: high)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “Self-reported 40 years in business”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “BBB Business Profile for Augustine's Home Improvement, 2 Marie Ln, East Sandwich, MA: not BBB Accredited, BBB letter grade A+, 13 years in b…”
  - [Porch](https://pro.porch.com/west-barnstable-ma/remodeling-contractors/augustines-home-improvement-barnstable/pp) — “Porch.com profile 'Augustine's Home Improvement - Barnstable' (West Barnstable, MA 02668), phone hidden behind a click-to-reveal button and …”
- BBB lists an A+ letter grade, not accredited, and an alternate registered name, Cleantec Diversified Services Consultants LLC. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “BBB Business Profile for Augustine's Home Improvement, 2 Marie Ln, East Sandwich, MA: not BBB Accredited, BBB letter grade A+, 13 years in b…”
- In a 2018 HomeAdvisor review, a homeowner describes a full chimney rebuild — new cap, crown, and flue liners after a leaking, deteriorating chimney. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was a pleasure to work with, punctual, very fairly priced and the quality was superb. I first hired him to replace an old storm…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was very responsive and sought out the correct solution for the job. Other contractors that I contacted were not as precise in …”
- In a 2018 HomeAdvisor review, a homeowner describes a handcrafted deck replacement and full cedar shingle re-siding as part of a larger exterior renovation. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine and his crew provided exceptional, quality work for a number of different projects, as we have begun a comprehensive "make over…”
- 2023 and 2024 Google reviews describe a full bathroom build completed within 7 days and a kitchen faucet/backsplash job, both praised as high quality and on schedule. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR6dmJ6SmlBRRAB!2m1!1s0x0:0xc8c02cbc92f574b3!3m1!1s2@1:CIHM0ogKEICAgIDzvbzJiAE%7C%7C?hl=en) — “5★ Augustine and his team did a great job as I built an entire bathroom. The boys turn up promptly every day and complete the work within 7 …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKN00yaUVREAE!2m1!1s0x0:0xc8c02cbc92f574b3!3m1!1s2@1:CIHM0ogKEICAgICJ7M2iEQ%7C%7C?hl=en) — “5★ Augustine and his crew were polite, considerate, and professional. They did exactly what they said they would do, and they guided us thro…”
- Multiple 2016-2021 HomeAdvisor reviews cite prompt scheduling, quick estimates, and being easy to reach by phone. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ The service was very good. They were very easy to reach and get a hold of him when I need him.”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Called the number for the business and and very quickly set a time for coming to my house and and inspecting the work to be done. Estimat…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Perfectly. Very prompt.”
- A 2022 Houzz review alleges the owner took a $35,000 deposit on a $100,000+ exterior project, never completed it, and that a Breach of Contract claim was filed in Barnstable District Court, pending as of Nov 2022. _(confidence: high)_
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “1★ Augustine Lett stole $11,000 from us. On July 30, 2022 we met at our house and executed a contract in excess of 100,000 for exterior work…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Houzz profile for Augustine's Home Improvement, East Sandwich, MA, phone (774) 722-0360 — matches the contractor exactly. Average rating 1.0…”
- A 2022 HomeAdvisor review reports purchased kitchen parts were never delivered despite repeated requests over about seven months. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “1★ i booked a project with this company and paid for everything, told me that they bought kitchen parts he said he had them but did not deli…”
- A 2022 Google review rates the business 1 star with only the word 'Unreliable', with no further detail given. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtX0thYnNnRRAB!2m1!1s0x0:0xc8c02cbc92f574b3!3m1!1s2@1:CIHM0ogKEICAgIC-_KabsgE%7C%7C?hl=en) — “1★ Unreliable”
- A 2017 HomeAdvisor review describes a window job that took over four months to start, cost double the original quote, took a week instead of two quoted days, and had a caulking warranty issue that went unresolved after repeated follow-up. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “1★ This is the second time I hired Augustine and his team to replace windows on my home as I felt they did a decent job the first time. It t…”
- A 2018 HomeAdvisor review describes work performed and billed without the homeowner's authorization under an unclearly written contract. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “2★ it took a while and i paid alot of money and some of the things that i was promised were not done, some things were done without my permi…”
- Chimney cap, crown, and flue liner repair. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was a pleasure to work with, punctual, very fairly priced and the quality was superb. I first hired him to replace an old storm…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was very responsive and sought out the correct solution for the job. Other contractors that I contacted were not as precise in …”
- Custom deck building and cedar shingle siding. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine and his crew provided exceptional, quality work for a number of different projects, as we have begun a comprehensive "make over…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Power washed deck and resealed deck. Good job. Took longer as rain was every week. My deck is larger than the price quoted, but the extra…”
- Google: 3.9★ from 7 ratings; Houzz: 1.0★ from 1 rating; HomeAdvisor: 4.3★ from 35 ratings (66% 5★, 17% 4★, 3% 3★, 9% 2★, 6% 1★); BBB grade A+ (not accredited). _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Augustine's%20Home%20Improvement&query_place_id=ChIJPxXhkZjL5IkRs3T1krwswMg) — “Google: 3.9★ from 7 ratings”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Better Business Bureau grade: A+”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Houzz: 1.0★ from 1 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “HomeAdvisor: 4.3★ from 35 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “HomeAdvisor star distribution: 66% 5★ · 17% 4★ · 3% 3★ · 9% 2★ · 6% 1★ (of 35 ratings)”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Services offered (Houzz): Home Remodeling, Bathroom Remodeling, Kitchen Remodeling, General Contracting, Home Additions, Custom Homes, New H…”
- Specializes in Kitchen Remodel _(confidence: high)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Services offered (Houzz): Home Remodeling, Bathroom Remodeling, Kitchen Remodeling, General Contracting, Home Additions, Custom Homes, New H…”
  - [Porch](https://pro.porch.com/west-barnstable-ma/remodeling-contractors/augustines-home-improvement-barnstable/pp) — “Services offered (Porch): Home Improvement Services, Construction Service, Kitchen Additions, Bathroom Improvement, Construction Contractor,…”
- Specializes in General Contractor / Remodeling _(confidence: high)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521) — “Services offered (Houzz): Home Remodeling, Bathroom Remodeling, Kitchen Remodeling, General Contracting, Home Additions, Custom Homes, New H…”
  - [Porch](https://pro.porch.com/west-barnstable-ma/remodeling-contractors/augustines-home-improvement-barnstable/pp) — “Services offered (Porch): Home Improvement Services, Construction Service, Kitchen Additions, Bathroom Improvement, Construction Contractor,…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was a pleasure to work with, punctual, very fairly priced and the quality was superb. I first hired him to replace an old storm…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “Services offered (HomeAdvisor): Light Electrical & Plumbing, Deck Maintenance & Installation, Drywall, Insulation, Interior & Exterior Paint…”
- Also offers Carpentry _(confidence: medium)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
- Also offers Flooring _(confidence: medium)_
  - [Official Website](http://www.homeimprovementcapecod.com) — “A Cape Cod home improvement contractor based in Sandwich, MA offering kitchen and bathroom remodeling, flooring installation, home additions…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
- Also offers House Painting _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
- Also offers Chimney Services _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was a pleasure to work with, punctual, very fairly priced and the quality was superb. I first hired him to replace an old storm…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Augustine was very responsive and sought out the correct solution for the job. Other contractors that I contacted were not as precise in …”
- Also offers Specialty Services _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390) — “Services offered (Better Business Bureau): Kitchen and Bath Remodeling, Interior and Exterior Painting, Power Washing, Hardwood Floor Instal…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html) — “5★ Power washed deck and resealed deck. Good job. Took longer as rain was every week. My deck is larger than the price quoted, but the extra…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Augustine's%20Home%20Improvement&query_place_id=ChIJPxXhkZjL5IkRs3T1krwswMg): 3.9★ from 7 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Augustine's%20Home%20Improvement&query_place_id=ChIJPxXhkZjL5IkRs3T1krwswMg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/east-sandwich/profile/kitchen-design/augustines-home-improvement-0021-143390): Listed on this source
- [Official Website](http://www.homeimprovementcapecod.com): 40 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/general-contractors/augustine-s-home-improvement-pfvwus-pf~1169365521): 1.0★ from 1 ratings
- [Exa](https://www.networx.com/c.augustine-home-improvement6): 0 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.augustineshomeimprovement.156481546.html): 4.3★ from 35 ratings
- [Porch](https://pro.porch.com/west-barnstable-ma/remodeling-contractors/augustines-home-improvement-barnstable/pp): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Mary M. Smith · 2024-06-11**: Augustine and his team did a great job as I built an entire bathroom. The boys turn up promptly every day and complete the work within 7 days. Along with them here, I also did a kitchen faucet and kitchen backsplash, both completed during the day. Augustine stuck to his work ethic and the finished p…
- **5/5 · Google Reviews · Sean Sullivan · 2023-06-22**: Augustine and his crew were polite, considerate, and professional. They did exactly what they said they would do, and they guided us throughout the project, giving great advice. We were on a tight timeline, but they completed the job on time without compromising quality. We were very pleased and sat…
- **1/5 · Houzz · Tom Keane · 2022-11-15**: Augustine Lett stole $11,000 from us. On July 30, 2022 we met at our house and executed a contract in excess of 100,000 for exterior work on our house. We also gave him a deposit of $35,000 which he cashed August 9, 2022. In September 2022, Augustine dropped off deck boards to be used in the work. O…
- **1/5 · HomeAdvisor · Margaret D. · 2022-11-01**: i booked a project with this company and paid for everything, told me that they bought kitchen parts he said he had them but did not deliver them, everyday i asked him to be delivered but he never showed up. all i need is my kitchen parts so i can just get somebody to finish the job but this service…
- **1/5 · Google Reviews · Vlad bolkhovsky · 2022-10-30**: Unreliable
- **5/5 · HomeAdvisor · Jennifer J. · 2021-08-01**: The service was very good. They were very easy to reach and get a hold of him when I need him.
- **5/5 · HomeAdvisor · Ellen S. · 2020-07-01**: Great. Very responsive. Good work
- **5/5 · HomeAdvisor · Susan O. · 2018-11-01**: I could not be more pleased. Augustine responded immediately to my request and delivered what he promised at a fair price. I am appreciative and will hire again. What I needed was not exactly what he does but he was willing to help. I am pleased with his work and work ethic.
- **5/5 · HomeAdvisor · Karen K. · 2018-11-01**: Called the number for the business and and very quickly set a time for coming to my house and and inspecting the work to be done. Estimate was received in just a couple of days. Work completed within one week. Clean-up was excellent. I have never had work completed in such a short time period.
- **5/5 · HomeAdvisor · JAMES P. · 2018-10-01**: This guy was so good that I am having him manage my Cape vacation house property since I live in NJ. I have found him to be super smart, honest, reliable, conciensious, he has great crews, and he's a truly nice person. His pricing is reasonable (for the Cape), and his workmanship is first class. Wha…

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Data freshness: last scanned 2026-08-22T05:25:37.046Z.
Cite as: Augustine's Home Improvement — Tavlee (https://tavlee.com/contractor/augustine-s-home-improvement)
Source: https://tavlee.com/contractor/augustine-s-home-improvement