# B & B Pest Control

**Trade:** Pest Control · **Address:** 271 Western Ave #203, Lynn, MA 01904, USA · **Phone:** (781) 599-4317 · **Website:** http://bbpest.com/ · **Languages:** English

**Rating: 3.6/5** (medium confidence) — from 212 reviews across 5 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 16 reviews, 1 negative.

## The honest read

B & B Pest Control, based in Lynn, is a big operation — 212 reviews on file since 2021, a 4.7-star average across 400 Google ratings, and a BBB page graded A+. What stands out reading through them is how often a specific technician gets named and credited: DJ, Sean, Izzy, Louie, Kris, Dave, Jerry and others each turn up repeatedly, described walking customers through an inspection, explaining exactly what bait or spray is being used, and coming back for a promised follow-up.

The written record covers the full range of New England pest work: rodents (mice and rats) are the most common call, but reviewers also describe carpenter ants, roaches, termites, wasp and hornet nests, and even carpenter bees. One customer needed a termite certification to close on a VA loan and had an estimate back within 10 minutes online, closing on schedule two weeks later. Another homeowner who suspected termite damage got a same-day callback from the head of the pest-control department and a photo-based assessment before any work was scheduled. A particularly specific account: a technician named Keith, called out to what the customer assumed was a hornet nest, identified it as a bird's nest instead and said so rather than treating it anyway.

Against that, a real complaint shows up more than once and in more than one form. Three separate 2025 reviews, months apart, single out the same thing — a rude person answering the phone or working the front desk, one asking that she be "fired." A 2024 review describes a moderate mouse problem that two visits didn't fix, followed by more than 20 unanswered calls until the service warranty ran out. And in a 2022 review, a tenant whose landlord had hired the company through a property manager says a technician was logged as having completed a visit that, by the tenant's own camera footage, never happened.

For most calls — mice, ants, wasps, a termite cert before closing — the reviews describe a company that shows up, explains its work, and stands behind it. The complaints worth asking about up front are less about the fieldwork and more about getting someone reliable on the phone and holding them to warranty follow-through if the first visit doesn't solve it.

**Strengths:**
- Deep track record — 212 reviews since 2021, most detailed and positive
- Named technicians praised — DJ, Sean, Izzy repeatedly called out by name
- Handles real-estate deadlines — same-week termite certifications for loan closings
- BBB A+ rating — accredited with the bureau's top grade

**Concerns:**
- Front-desk complaints — three separate 2025 reviews call the phone staff rude
- Warranty follow-through — one customer reports 20+ unanswered calls before it lapsed
- Falsified visit reported — a tenant says a no-show call was logged as completed

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Better Business Bureau grade: A+. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/lynn/profile/pest-control/the-termite-boys-0021-24851) — “Better Business Bureau grade: A+”
- Reviewers consistently name and credit individual technicians (DJ, Sean, Izzy, Kris, Dave, Jerry, and others) for thorough, explained work. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkT2RWUnpSRmRsTkZneWEwRkRSRVZEWWs5SVYzYxAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOkdOdVRzRFdlNFgya0FDREVDYk9IV3c%7C%7C?hl=en-US) — “5★ B&B Pest Control is absolutely fantastic. DJ came by today and was incredibly knowledgeable and professional with dealing with a wasp nes…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xVdE1XdExOMlpHTUVGMVJsRllhV2xyV1VKMFprRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOlUtMWtLN2ZGMEF1RlFYaWlrWUJ0ZkE%7C%7C?hl=en-US) — “5★ Great work. Kris truly went above and beyond. He was professional, friendly, and genuinely committed to helping.

He treats the property …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzdGFtSllRek54Ymkxb2JVaFdOWHBHVm13eWJrRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOkstamJYQzNxbi1obUhWNXpGVmwybkE%7C%7C?hl=en-US) — “5★ We called B and B Pest Control because we were dealing with both rats and cockroaches, and Dave absolutely exceeded our expectations from…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2taTGVHMVVVVGhSWmpkak9UZHNVMk5ZYnpSMFowRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOkZLeG1UUThRZjdjOTdsU2NYbzR0Z0E%7C%7C?hl=en-US) — “5★ We have been using B&B for a few years now to help with our business and rental property.  They have managed to turn around an infestatio…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUREaElyWm9nRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEICAgIDDhIrZogE%7C%7C?hl=en-US) — “5★ I called B&B Pest Control on a Saturday regarding a problem with mice in our house. Within hours Jerry returned my call. Jerry answered a…”
- Turned around a termite certification for a VA loan closing within about two weeks of first contact. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQtN2NyTjRRRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEICAgID-7crN4QE%7C%7C?hl=en-US) — “5★ I needed a termite extermination to close on a VA loan. B&B got back to me within 10 minutes of requesting an estimate online and were pr…”
- A technician identified a suspected hornet nest as a bird's nest instead and said so rather than treating it unnecessarily. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOallVcHVTbkUxY0hsblEwOWtkSEYwZGpWa1ZrRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOjNjYUpuSnE1cHlnQ09kdHF0djVkVkE%7C%7C?hl=en-US) — “5★ Highly recommend this company great job”
- Three separate reviews in 2025, months apart, describe the same issue — a rude person answering calls or working the front desk. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGUGEzQjJjMkowTlRkb1VXaG1iVk5xVDFCYU1rRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOjFPa3B2c2J0NTdoUWhmbVNqT1BaMkE%7C%7C?hl=en-US) — “1★ Incredibly rude and condescending from within two minutes of being on a call with them. If that's the first impression I don't want to se…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VKcnYxNVNid2RhOFh3EAE!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEJrv15Sbwda8Xw%7C%7C?hl=en-US) — “1★ Poor front desk! I called for a bat situation and a lady answered the call. She simply gave me a number to call and refused to answer any…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnaTQ3cGhBRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEICAgMCgi47phAE%7C%7C?hl=en-US) — “1★ The lady who takes the calls she’s so rude, fire her please”
- A 2024 review describes a moderate mouse problem that two visits didn't resolve, followed by more than 20 unanswered calls until the warranty lapsed. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqdDlXeWtBRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEICAgIDjt9WykAE%7C%7C?hl=en-US) — “1★ Would NOT recommend.

After two visits that didn't change anything regarding a moderate mouse problem we had, they became completely unre…”
- A tenant reported that a technician was logged as having completed a visit that, by the tenant's own camera footage, never happened. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dTh6c0VBEAE!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEICAgIDuu8zsEA%7C%7C?hl=en-US) — “1★ I contacted my landlord’s management company because I have mice in my unit, and they contacted this company. The day the exterminator wa…”
- One customer said technicians would not address the attic space where a mouse problem originated and offered no suggestions of their own. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21walNUSjVTR3hoVTFKUmMxQlVabFpXZEhNME9VRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOmpjSTJ5SGxhU1JRc1BUZlZWdHM0OUE%7C%7C?hl=en-US) — “1★ First review I have ever left. Do not waste your money for mice service. They had sent two technicians to my house and won’t address my a…”
- Specializes in Pest Control _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkT2RWUnpSRmRsTkZneWEwRkRSRVZEWWs5SVYzYxAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOkdOdVRzRFdlNFgya0FDREVDYk9IV3c%7C%7C?hl=en-US) — “5★ B&B Pest Control is absolutely fantastic. DJ came by today and was incredibly knowledgeable and professional with dealing with a wasp nes…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25BeWQzSXdhVWxpUmxOU1RITlNhR1JMYkRodVUxRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOnAyd3IwaUliRlNSTHNSaGRLbDhuU1E%7C%7C?hl=en-US) — “5★ Very responsive, prompt and effective. We had carpenter ants issues and the treatment worked very well. As they said, there were a few th…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25FeGJFbENWRmxpTTNsNWFtNVBSRkpTYlc1T2JWRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOnExbElCVFliM3l5am5PRFJSbW5ObVE%7C%7C?hl=en-US) — “5★ B&B pest control provided me with exceptional service. Their technician was on time and knew what he was talking about. He took care of m…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQamxyS0hXa083ajFnRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CIHM0ogKEPjlrKHWkO7j1gE%7C%7C?hl=en-US) — “5★ Doug & Izzy our technicians were very knowledgeable / professional. They explained all the steps in the treatment application and did a e…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tzdGFtSllRek54Ymkxb2JVaFdOWHBHVm13eWJrRRAB!2m1!1s0x0:0xb8f55b3f12154a11!3m1!1s2@1:CAIQACodChtycF9oOkstamJYQzNxbi1obUhWNXpGVmwybkE%7C%7C?hl=en-US) — “5★ We called B and B Pest Control because we were dealing with both rats and cockroaches, and Dave absolutely exceeded our expectations from…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://www.mass.gov/how-to/look-up-and-confirm-a-massachusetts-pesticide-license

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=B%20%26%20B%20Pest%20Control&query_place_id=ChIJv8IPYNds44kREUoVEj9b9bg): 4.7★ from 406 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=B%20%26%20B%20Pest%20Control&query_place_id=ChIJv8IPYNds44kREUoVEj9b9bg): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/lynn/profile/pest-control/the-termite-boys-0021-24851): Listed on this source
- [Yelp](https://www.yelp.com/biz/b-and-b-pest-control-lynn): Listed on this source
- [Official Website](http://bbpest.com): 43 yrs in business · Self-reported profile and service details

## Recent reviews

- **5/5 · Google Reviews · Lorenzo Kinnicutt · 2026-06-27**: B&B Pest Control is absolutely fantastic. DJ came by today and was incredibly knowledgeable and professional with dealing with a wasp nest under some deck stairs, in addition to being genuinely kind, honest, and patient with all of our questions. I will no doubt be contacting B&B for any pest stuff …
- **5/5 · Google Reviews · michael muse · 2026-06-26**: I called BB for their reputation due to some exterior home damage I thought was termite related. Was promptly called by their head of pest control department who had me send photos of extent of damage. It was deemed to be both termites and carpenter ants. We agreed on a fair price, scheduled the dat…
- **5/5 · Google Reviews · Roberto Giuliano · 2026-05-30**: Izzy did a great job and good at explaining the process and covered other holes are last pest control company missed.  great attitude and patience when we asked lots of questions good services included
- **5/5 · Google Reviews · Shay Harel · 2026-05-18**: Very responsive, prompt and effective. We had carpenter ants issues and the treatment worked very well. As they said, there were a few that were left after the first treatment and as promised, they scheduled a followup.
- **5/5 · Google Reviews · Soriya G · 2026-05-10**: absolutely amazing ! i loved their work so much !
- **5/5 · Google Reviews · C · 2026-05-09**: I needed a termite extermination to close on a VA loan. B&B got back to me within 10 minutes of requesting an estimate online and were prompt and professional from start to finish. Two weeks later I closed on my first home and they'll be my vendor for as long as I'm in their service area.
- **5/5 · Google Reviews · Clayton Watson · 2026-05-08**: B&B pest control provided me with exceptional service. Their technician was on time and knew what he was talking about. He took care of my mouse problem and since the service I haven’t had any more issues.
I called a few places to get pricing before I went with B&B. The other companies were higher p…
- **5/5 · Google Reviews · tom marino · 2026-05-08**: Great service. The technician was extremely knowledgeable and got my issue fixed
- **5/5 · Google Reviews · Lethal Coilz · 2026-05-08**: Dedicated and informed employees. A huge help.
- **5/5 · Google Reviews · Matthew Akerman · 2026-05-08**: Great company and great service! Technicians are knowledgeable and thorough.

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Data freshness: last scanned 2026-07-06T18:19:22.850Z.
Cite as: B & B Pest Control — Tavlee (https://tavlee.com/contractor/b-and-b-pest-control-lynn)
Source: https://tavlee.com/contractor/b-and-b-pest-control-lynn