---
title: "Basnett Plumbing, Heating, AC & Electrical"
description: "Basnett Plumbing, Heating, AC & Electrical is a Littleton company that says it has served Massachusetts homeowners since 1987, working primarily residentia"
doc_version: "2026-08-19"
last_updated: "2026-08-19"
---

# Basnett Plumbing, Heating, AC & Electrical

**Trade:** HVAC / Heating & Cooling · **Address:** 438 King St, Littleton, MA 01460 · **Phone:** (978) 272-0549 · **Website:** https://www.basnettplumbing.com/?utm_source=google-business-listing&utm_medium=organic&utm_campaign=website-button · **Languages:** English

**Rating: 4.5/5** (high confidence) — from 824 reviews across 6 sources.
98% of sentiment-scored reviews read net-positive. Last 6 months: 52 reviews, 2 negative.

## The honest read

Basnett Plumbing, Heating, AC & Electrical is a Littleton company that says it has served Massachusetts homeowners since 1987, working primarily residential jobs across plumbing, HVAC, electrical, and water/air filtration. Its written record is unusually deep for the trade — 824 reviews since 2021 across six sources, and a 4.9★ average from 1,543 Google ratings — with the same handful of technician names (Wayne, Phinias, Taylor, Bob, Jon) turning up again and again as the crew customers ask for by name.

Speed under pressure is the thing that keeps showing up. One customer called at 8:30 a.m. about a broken boiler and had it fixed by 3 p.m. the same day, with the technician explaining the repair and taking photos before starting. Another lost power in a storm that knocked wiring off the house on a holiday, and Basnett was the only company that returned the call and showed up right away. When a shutoff valve they'd installed five months earlier developed a leak, a technician was out within the hour and the repair was covered under warranty at no charge.

Beyond the plumbing and HVAC calls that make up most of the record, reviews also describe heat pump and furnace installs, oil burner replacements, and electrical work under the "Basnett Electric" name. Its Massachusetts HVAC license is active and registry-verified, and the Better Business Bureau lists it as an A+ accredited business.

Two recent reviews stand out from an otherwise consistent record. In May 2026, a customer said a water heater swap was expensive for a single technician's half-day of work, and that the water started smelling within a week of the new unit going in. That same month, another customer reported ongoing furnace trouble after a cold-snap power outage and said they would not recommend Basnett for HVAC work, despite a technician diagnosing a control-board issue.

For plumbing, heating, or electrical work in the Littleton area, the pattern in the reviews is a large team that shows up fast and explains what it's doing — worth asking about is a firm price up front, especially for a bigger appliance swap.

**Strengths:**
- Same-day fixes — boiler called in at 8:30am, fixed by 3pm same day
- Detailed walkthroughs — techs explain repairs and take before/after photos
- Storm response — only company that answered calls after a holiday power outage
- Warranty follow-through — no-charge fix on a leak from a recent install

**Concerns:**
- Billing dispute — customer called a water heater swap overpriced, water smelled after
- HVAC repair complaint — customer reported ongoing furnace trouble after a diagnosis

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Called at 8:30am about a broken boiler and had it fixed and serviced by 3pm the same day _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaVpFcFlaSFpLYkVsbFNIVTBhVlJIUjFkcWJHYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkRiZEpYZHZKbEllSHU0aVRHR1dqbGc%7C%7C?hl=en) — “5★ Called at 830AM and my boiler was fixed/serviced by 3PM same day! The person who took the call was very friendly and efficient. The techn…”
- Technician explained the repair and took photos before and during the work _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaVpFcFlaSFpLYkVsbFNIVTBhVlJIUjFkcWJHYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkRiZEpYZHZKbEllSHU0aVRHR1dqbGc%7C%7C?hl=en) — “5★ Called at 830AM and my boiler was fixed/serviced by 3PM same day! The person who took the call was very friendly and efficient. The techn…”
- Was the only company that returned calls and showed up after a holiday storm knocked out power _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25GNWJqWkNlR1Y0UlRGVFZEUlFhSEk0T0hobU1FRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOnF5bjZCeGV4RTFTVDRQaHI4OHhmMEE%7C%7C?hl=en) — “5★ After a storm caused a tree to fall on a power line ripping everything off the wall of my house, my home completely lost power. It was a …”
- Honored warranty with no charge on a leak from a shutoff valve installed 5 months earlier _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201dlV6SmphVWxyWVZOUU0yWnFWMjlFVHpkVE5WRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOm5vUzJjaUlrYVNQM2ZqV29ETzdTNVE%7C%7C?hl=en) — “5★ the shutoff valve for the washing machine that Basnett installed 5 months ago developed a leak when my new washer was installed. I called…”
- Better Business Bureau lists the company as an A+ accredited business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/littleton/profile/plumbing-and-heating/basnett-plumbing-heating-ac-electrical-0261-319538) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/littleton/profile/plumbing-and-heating/basnett-plumbing-heating-ac-electrical-0261-319538) — “Better Business Bureau: accredited / certified / member”
- Massachusetts HVAC license is registry-verified active, held by Basnett Plumbing And Heating Inc _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 456-SM-B registry-verified active — registry holder of record: Basnett Plumbing And Heating Inc”
- Google rating of 4.9 stars from 1,543 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Basnett%20Plumbing%2C%20Heating%2C%20AC%20%26%20Electrical&query_place_id=ChIJISsVPXiW44kRDChBuD19a4I) — “Google: 4.9★ from 1543 ratings”
- A May 2026 review called a water heater replacement overpriced for a half-day, single-technician job and said the water smelled within a week of the new unit going in _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSExVbzRZbFZIT1dsVFZteDZSMHRYVVRNM2NFRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOklHLUo4YlVHOWlTVmx6R0tXUTM3cEE%7C%7C?hl=en) — “1★ We used Basnett for small jobs so when our water heater leaked we called them.
They were expensive; they sent only one tech who took a ha…”
- A May 2026 review reported ongoing furnace trouble after a cold-snap power outage and said they would not recommend Basnett for HVAC work _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxME5UTkpkekl6Y0d0QmR6VnFOV1I2UzFoNlpGRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOk10NTNJdzIzcGtBdzVqNWR6S1h6ZFE%7C%7C?hl=en) — “1★ I would not recommend Basnett for HVAC work.

During the cold snap two weeks ago, we lost power. When power was restored, the hvac furnac…”
- Boiler and furnace repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaVpFcFlaSFpLYkVsbFNIVTBhVlJIUjFkcWJHYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkRiZEpYZHZKbEllSHU0aVRHR1dqbGc%7C%7C?hl=en) — “5★ Called at 830AM and my boiler was fixed/serviced by 3PM same day! The person who took the call was very friendly and efficient. The techn…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxME5UTkpkekl6Y0d0QmR6VnFOV1I2UzFoNlpGRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOk10NTNJdzIzcGtBdzVqNWR6S1h6ZFE%7C%7C?hl=en) — “1★ I would not recommend Basnett for HVAC work.

During the cold snap two weeks ago, we lost power. When power was restored, the hvac furnac…”
- Water heater installation _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSR1JtdDBRbVYyVFhGb1dHMXlPQzFTYjNKRlpXYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOlRGRmt0QmV2TXFoWG1yOC1Sb3JFZWc%7C%7C?hl=en) — “5★ I called at 1:00 PM with a leaky water heater and had they had a new one fully installed by 5:00 PM the same day. I couldn’t be happier.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSExVbzRZbFZIT1dsVFZteDZSMHRYVVRNM2NFRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOklHLUo4YlVHOWlTVmx6R0tXUTM3cEE%7C%7C?hl=en) — “1★ We used Basnett for small jobs so when our water heater leaked we called them.
They were expensive; they sent only one tech who took a ha…”
- Electrical work under the Basnett Electric division _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twSE1YSlJia3h1YlVobU5WOTFlVUV6WTE5UExVRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkpHMXJRbkxubUhmNV91eUEzY19PLUE%7C%7C?hl=en) — “5★ Basnett Electric and Mike in particular is awesome! He is efficient and keeps me posted about what’s going on. Highly recommended!”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Basnett%20Plumbing%2C%20Heating%2C%20AC%20%26%20Electrical&query_place_id=ChIJISsVPXiW44kRDChBuD19a4I) — “Google: 4.9★ from 1543 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSaVpFcFlaSFpLYkVsbFNIVTBhVlJIUjFkcWJHYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkRiZEpYZHZKbEllSHU0aVRHR1dqbGc%7C%7C?hl=en) — “5★ Called at 830AM and my boiler was fixed/serviced by 3PM same day! The person who took the call was very friendly and efficient. The techn…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Oc05FTmphVnBwTjBWdlRXUkRVRWx0Vm1OVFgwRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOmNsNENjaVppN0VvTWRDUEltVmNTX0E%7C%7C?hl=en) — “5★ Anthony, Sam, Dan and the crew did an excellent job to install the heat pump replacing my gas furnace.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxME5UTkpkekl6Y0d0QmR6VnFOV1I2UzFoNlpGRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOk10NTNJdzIzcGtBdzVqNWR6S1h6ZFE%7C%7C?hl=en) — “1★ I would not recommend Basnett for HVAC work.

During the cold snap two weeks ago, we lost power. When power was restored, the hvac furnac…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSR1JtdDBRbVYyVFhGb1dHMXlPQzFTYjNKRlpXYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOlRGRmt0QmV2TXFoWG1yOC1Sb3JFZWc%7C%7C?hl=en) — “5★ I called at 1:00 PM with a leaky water heater and had they had a new one fully installed by 5:00 PM the same day. I couldn’t be happier.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxeVNrVnZiVEZ3V1RoZlUxQkpRWEZvWW5kaFNXYxAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOk1ySkVvbTFwWThfU1BJQXFoYndhSWc%7C%7C?hl=en) — “5★ Bob expertly replaced a weeping copper elbow and upgraded our old main valve to a ball valve for easier use and longer life.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsSExVbzRZbFZIT1dsVFZteDZSMHRYVVRNM2NFRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOklHLUo4YlVHOWlTVmx6R0tXUTM3cEE%7C%7C?hl=en) — “1★ We used Basnett for small jobs so when our water heater leaked we called them.
They were expensive; they sent only one tech who took a ha…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201dlV6SmphVWxyWVZOUU0yWnFWMjlFVHpkVE5WRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOm5vUzJjaUlrYVNQM2ZqV29ETzdTNVE%7C%7C?hl=en) — “5★ the shutoff valve for the washing machine that Basnett installed 5 months ago developed a leak when my new washer was installed. I called…”
- Also offers Electrical _(confidence: medium)_
  - [hvactoday.com](https://hvactoday.com/lidar-with-load-calcs/) — “hvactoday.com — Basnett has been serving homeowners since 1987. Our focus is primarily residential work, with some light commercial sprinkle…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twSE1YSlJia3h1YlVobU5WOTFlVUV6WTE5UExVRRAB!2m1!1s0x0:0x826b7d3db841280c!3m1!1s2@1:CAIQACodChtycF9oOkpHMXJRbkxubUhmNV91eUEzY19PLUE%7C%7C?hl=en) — “5★ Basnett Electric and Mike in particular is awesome! He is efficient and keeps me posted about what’s going on. Highly recommended!”

## License

Status: **active** (#456-SM-B, hvac) — verified against the official MA state registry on 2026-08-15, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Basnett%20Plumbing%2C%20Heating%2C%20AC%20%26%20Electrical&query_place_id=ChIJISsVPXiW44kRDChBuD19a4I): Listed on this source
- [Exa](https://hvactoday.com/lidar-with-load-calcs/): 3 web mentions across the open web (each linked to its source)
- [BuildZoom](https://www.buildzoom.com/contractor/basnett-plumbing-heating-ac): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Basnett%20Plumbing%2C%20Heating%2C%20AC%20%26%20Electrical&query_place_id=ChIJISsVPXiW44kRDChBuD19a4I): 4.9★ from 1543 ratings
- [Official Website](https://www.basnettplumbing.com): 39 yrs in business · Self-reported profile and service details
- [Better Business Bureau](https://www.bbb.org/us/ma/littleton/profile/plumbing-and-heating/basnett-plumbing-heating-ac-electrical-0261-319538): Listed on this source

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Basnett in Littleton is great. Used them thru mass save” — u/snoogins355 in r/massachusetts (2026-08-10) — https://www.reddit.com/r/massachusetts/comments/1vki9pr/metrowest_minisplit_installers/p2wlc0k/
- “Basnett has been serving homeowners since 1987. Our focus is primarily residential work, with some light commercial sprinkled in. We handle plumbing, heating, air conditioning, electrical, and indoor …” — hvactoday.com (2025-12-22) — https://hvactoday.com/lidar-with-load-calcs/
- “I used basnett in littleton for our tankless, seemed more expensive but i did feel like they did everything very professionally” — u/MikeD123999 in r/massachusetts (2023-10-02) — https://www.reddit.com/r/massachusetts/comments/16yatbx/advice_on_water_heater_installation/k37mpys/
- “Basnett Plumbing Heating & AC of Littleton” — business.nvcoc.com (2021-05-14) — https://business.nvcoc.com/news/details/news-release-5-14-2021-5453
- “Industry partners for the NCTI Plumbing program include Basnett Plumbing, Heating & Air Conditioning in Littleton” — nashobatech.net — https://www.nashobatech.net/article/963636

## Recent reviews

- **5/5 · Google Reviews · Neil Robinson · 2026-08-12**: Good job
- **5/5 · Google Reviews · Leeanna Labenski · 2026-08-12**: Knowledgeable, professional technician
- **5/5 · Google Reviews · Sean Smith · 2026-08-03**: Taylor Westcott was friendly, knowledgeable and effective.  Thanks for sending him to our home!
- **5/5 · Google Reviews · A Drake · 2026-08-03**: We had our Mini splits serviced under our new purchase warranty. Jon was very proffesional, clean and thorough.
- **5/5 · Google Reviews · Poore' Whitehouse Family · 2026-07-31**: Professional and personable. Nice first experience with Bassett. Thanks
- **5/5 · Google Reviews · Purnendu Saptarshi · 2026-07-29**: Great tech. Worked through thoroughly. Glad to have come across Basnett.
- **5/5 · Google Reviews · Susan Hauer-Chisholm · 2026-07-27**: Bassnett is always punctual and professional. Jon came to perform a regular maintenance for our AC. He was thorough and able to answer all my questions and concerns.
- **5/5 · Google Reviews · Ann Killilea · 2026-07-20**: Our technician was great.  On time, knowledgeable and called upon other resources of expertise when needed.  Gave good advice and repaired toilet.  Much obliged.  Will continue to use Basnett for heating, electric and plumbing.  Great to know about them.
- **5/5 · Google Reviews · Marcia Conant · 2026-07-20**: Polite, nice and very knowledgeable and helpful.
- **5/5 · Google Reviews · Dongying Shen · 2026-07-15**: Taylor answered all my questions patiently and did a fine job to locate gas leakages and reconfigure vent for our water heater. Highly recommend Basnett Plumbing service, the communication of which is fast and clear.

---

Data freshness: last scanned 2026-08-15T23:56:44.852Z.
Cite as: Basnett Plumbing, Heating, AC & Electrical — Tavlee (https://tavlee.com/contractor/basnett-plumbing-heating-ac-and-electrical-littleton)
Source: https://tavlee.com/contractor/basnett-plumbing-heating-ac-and-electrical-littleton

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