# Bath Flip

**Trade:** Bathroom Remodel · **Address:** 51 Harvey Rd, Londonderry, NH 03053 · **Phone:** (603) 820-1000 · **Website:** https://bathflip.com/ · **Languages:** English

**Rating: 3.5/5** (high confidence) — from 250 reviews across 6 sources.
94% of sentiment-scored reviews read net-positive. Last 6 months: 26 reviews, 1 negative.

## The honest read

Bath Flip is a Londonderry, New Hampshire bathroom-remodeling company serving communities across New Hampshire and Massachusetts. The company says its story began in 2010, describes itself as locally and family owned, and promotes one-day bath and shower installations, tub-to-shower conversions, walk-in tubs, and accessible bathroom projects. The Better Business Bureau lists an A+ grade and a Massachusetts license, while New Hampshire does not issue a statewide registration for this trade.

Google displays a 4.8-star average from 292 ratings, and Bath Flip has 250 written Google reviews on file from 2024 through 2026. Homeowners repeatedly describe consultations that cover product choices, budgets, financing, and installation steps. Completed-project comments include a one-day installation with cleanup, an 11-day span from consultation to completion, and praise for a finished walk-in shower and communication. A 2025 reviewer also credited Mike and AJ with explaining the installation process and listening to the household's remodeling goals and budget. A separate 2025 Newswire item says Bath Flip offered help to customers affected by NEWPRO's closure.

Refund handling deserves direct discussion before signing. Five separate one-star reviews posted between February 2025 and March 2026 describe delayed or missing refunds after cancellation, involving deposits or a full upfront payment; several say calls or messages went unanswered, and two describe being told that a refund check had already been issued. Other criticism is varied but specific: an April 2026 reviewer described an estimator as condescending, an April 2025 homeowner alleged a three-month project, leaks, material or scope differences, and an unexpected light-fixture charge, and a 2025 non-customer consultation review characterized the sales process as a hard sell.

Bath Flip may suit homeowners seeking a focused bath or shower conversion with extensive design guidance and the possibility of a short installation. Before booking, put the exact scope, materials, permit and start dates, payment schedule, cancellation window, and refund method in writing. Avoid paying the full project cost upfront without clear protections, and ask who will resolve leaks, substitutions, or warranty items after installation.

**Strengths:**
- Fast bathroom turnarounds — reviewers cite one-day and 11-day completions
- Walk-in shower work — homeowners praise outcomes, cleanliness, and communication
- Consultation detail — reviewers cite product, budget, and process explanations

**Concerns:**
- Refund delays — five separate one-star reviews describe post-cancellation problems
- Sales conduct — reviews report pressure and condescending estimate behavior
- Completion quality — one review alleges leaks, delays, and substituted materials

**Where sources disagree:**
- Google shows 4.8 stars from 292 ratings, while five separate one-star reviews from 2025–2026 report delayed or missing cancellation refunds.
- Multiple reviewers praise low-pressure consultations and quick completion, while others report hard-sell tactics, missed timelines, leaks, and scope disputes.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Bath Flip says it began in 2010, is locally and family owned, and serves communities across New Hampshire and Massachusetts. _(confidence: high)_
  - [Official Website](https://bathflip.com) — “Company history (self-reported): The company says its story began in 2010 when its founder saw a need for more homeowner-focused service in …”
  - [Official Website](https://bathflip.com) — “Ownership (self-reported): Locally owned and family-operated”
  - [Official Website](https://bathflip.com) — “Stated ownership (self-reported): Family-owned”
  - [Official Website](https://bathflip.com) — “Stated service area (self-reported): Londonderry, Epping, Rochester, Portsmouth, Derry, Manchester, Salem, Nashua, Concord, Boston, Lowell, …”
- The company promotes bathroom remodeling, one-day bath and shower installations, tub-to-shower conversions, walk-in tubs, and accessible bathroom projects. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/nh/londonderry/profile/bathroom-remodel/bath-flip-llc-0051-92071256) — “Services offered (Better Business Bureau): home improvement, bathroom remodeling, construction”
  - [Official Website](https://bathflip.com) — “Bath Flip provides fast bathroom remodeling across New England, including one-day bath and shower installations, tub-to-shower conversions, …”
- Google displays a 4.8-star average from 292 ratings. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Bath%20Flip&query_place_id=ChIJZ8A2Oeut44kRgXTrsj9l64o) — “Google: 4.8★ from 292 ratings”
- Homeowners report completed installations ranging from one day to 11 days, with cleanup and clear communication. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGVGVIRnBURFUyVHkweFVWQnhNMkppVGpoMGVYYxAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlFTeHFpTDU2Ty0xUVBxM2JiTjh0eXc%7C%7C?hl=en) — “5★ From our consultant Tom who showed us the product to his honest and no- pressure presentation, to the noticeable quality and construction…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2kxb2NsUkZSMWN5Vm1FNU1GOVBNMEZWZG10MU9FRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOi1oclRFR1cyVmE5MF9PM0FVdmt1OEE%7C%7C?hl=en) — “5★ crew arrived on time. They did an awesome job, cleaned up after they were done. Finished the job in one day as they promised.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoSWRHaHhOVXhwT0UxeVQwcFRlRVIxYUMxVFlVRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlhIdGhxNUxpOE1yT0pTeER1aC1TYUE%7C%7C?hl=en) — “5★ We are very pleased with our experience with Bath Flip. Everyone we spoke with was friendly, professional, informative on next step, etc.…”
- A recent reviewer praised the finished walk-in shower and the company's communication. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21STlYzRlZPRkJMTFhVNGNsTTFSR2c0Y0RKemNrRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOmRNV3FVOFBLLXU4clM1RGg4cDJzckE%7C%7C?hl=en) — “5★ Very professional and good communication. Love the outcome of my walk-in shower.”
- A 2025 reviewer said Mike and AJ explained the product and installation process and listened to remodeling goals and budget needs. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoc1IzSmpSRGROTjFkRGVIVmpWME4yWldGaU5rRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlhsR3JjRDdNN1dDeHVjV0N2ZWFiNkE%7C%7C?hl=en) — “5★ Mike and AJ gave a thorough assessment, explained their product and installation process, and listened to what my goals for the remodel a…”
- A 2025 Newswire item says Bath Flip offered relief to customers left in limbo after NEWPRO closed. _(confidence: medium)_
  - [newswire.com](https://www.newswire.com/news/bath-flip-offers-relief-for-customers-left-in-limbo-after-newpro-22669969) — “newswire.com — Bath Flip Offers Relief for Customers Left in Limbo After NEWPRO Abruptly Closes”
- Five separate one-star reviews from February 2025 through March 2026 describe delayed or missing refunds after cancellation, involving deposits or a full upfront payment. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOcGJYbDFOR1JYZGxsUk5YUmtZMDF4TkZSbU1tYxAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOjNpbXl1NGRXdllRNXRkY01xNFRmMmc%7C%7C?hl=en) — “1★ Absolutely horrible. After being strong-armed into agreeing to a $25,000 remodel for a 32-year-old mobile home, my wife and I canceled wi…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pBeGFYWmxjV3AwZDNkb1lteFNaMFV3YmtaQ01rRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOjAxaXZlcWp0d3doYmxSZ0UwbkZCMkE%7C%7C?hl=en) — “1★ Follow up: this company is a total SCAM…they sent a designer out who literally promised us a bathroom to our specifications showing us a …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkbFYzUkpWbnBKTW1kT1ZrSldRMEpSWjFaTGVGRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOjdlV3RJVnpJMmdOVkJWQ0JRZ1ZLeFE%7C%7C?hl=en) — “1★ Can I please get my deposit back! I cancelled in the time allotted and still you hold onto it.  I’ve left numerous messages and no one ca…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xSdFlXeFNUVk5ITFhCR1VUZHNUWFJpTjNZM1kwRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlRtYWxSTVNHLXBGUTdsTXRiN3Y3Y0E%7C%7C?hl=en) — “1★ I was told that if I paid the full amount (over $20,000) upfront, my bathroom remodel would be completed in 7–8 weeks. Based on that, I p…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNncWZDUWV3EAE!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CIHM0ogKEICAgMCgqfCQew%7C%7C?hl=en) — “1★ Being ignored after requesting deposit back during 3 day cancellation period. Reached out via another email to falsely “inquire about con…”
- Reviews describe condescending estimate conduct and a hard-sell consultation process. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKMFRrWTVSRnBmYlMxTVVuZEZOM3BmYVVrM2JIYxAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlJ0TkY5RFpfbS1MUndFN3pfaUk3bHc%7C%7C?hl=en) — “1★ Extremely bad behavior. The guy came to my house for estimate and behaved too badly with my wife. They were extremely condescending and s…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VNcjUxUEhQNExDY3F3RRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CIHM0ogKEMr51PHP4LCcqwE%7C%7C?hl=en) — “3★ I can't comment on the quality of the work, we did not use Bath Flip for a bathroom.  However, the goal is this review is to give people …”
- One April 2025 homeowner alleged a three-month project, leaks, scope or material differences, and an unexpected fixture charge. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURvOVBXRjFBRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CIHM0ogKEICAgMDo9PWF1AE%7C%7C?hl=en) — “1★ Took them 3 months to complete my bathroom and fix leaks and replace my new vanity plus they lied they never took up my old plywood and r…”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xoSWRHaHhOVXhwT0UxeVQwcFRlRVIxYUMxVFlVRRAB!2m1!1s0x0:0x8aeb653fb2eb7481!3m1!1s2@1:CAIQACodChtycF9oOlhIdGhxNUxpOE1yT0pTeER1aC1TYUE%7C%7C?hl=en) — “5★ We are very pleased with our experience with Bath Flip. Everyone we spoke with was friendly, professional, informative on next step, etc.…”
  - [Better Business Bureau](https://www.bbb.org/us/nh/londonderry/profile/bathroom-remodel/bath-flip-llc-0051-92071256) — “Services offered (Better Business Bureau): home improvement, bathroom remodeling, construction”
  - [Official Website](https://bathflip.com) — “Bath Flip provides fast bathroom remodeling across New England, including one-day bath and shower installations, tub-to-shower conversions, …”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

NH doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one.

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Bath%20Flip&query_place_id=ChIJZ8A2Oeut44kRgXTrsj9l64o): 4.8★ from 292 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Bath%20Flip&query_place_id=ChIJZ8A2Oeut44kRgXTrsj9l64o): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/nh/londonderry/profile/bathroom-remodel/bath-flip-llc-0051-92071256): Listed on this source
- [Exa](https://www.newswire.com/news/bath-flip-offers-relief-for-customers-left-in-limbo-after-newpro-22669969): 6 web mentions across the open web (each linked to its source)
- [Reddit](https://www.reddit.com/r/BathroomRemodeling/comments/1moe0wy/new_bathroom_still_green/): 1 community mention discussing this business
- [Official Website](https://bathflip.com): 16 yrs in business · Self-reported profile and service details

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “At Bath Flip, we take pride in delivering top-quality bathroom remodels” — linkedin.com (2026-01-23) — https://www.linkedin.com/posts/bath-flip_bathroomremodel-customersatisfaction-bathflip-activity-7420477741705236480-RhI9
- “Bath Flip Offers Relief for Customers Left in Limbo After NEWPRO Abruptly Closes” — newswire.com (2025-11-14) — https://www.newswire.com/news/bath-flip-offers-relief-for-customers-left-in-limbo-after-newpro-22669969
- “They got a $19k quote from the 1-800-bath-flip people (who said it'd be done in a day)” — u/Over_Sorbet_637 in r/BathroomRemodeling (2025-08-12) — https://www.reddit.com/r/BathroomRemodeling/comments/1moe0wy/new_bathroom_still_green/
- “Change for the Better” — probuilder.com (2013-11-15) — https://www.probuilder.com/design/article/55197100/change-for-the-better
- “I want to cancel a contract with a company called bathflip because they have not fulfilled their obligations.” — askalawyeroncall.com — https://www.askalawyeroncall.com/consumer-protection-law/tle0y-cancel-contract-bathflip-unfulfilled-obligations.html
- “BATH FLIP, LLC was registered on Jul 24 2023 as a domestic limited liability company” — nhcompanyregistry.com — https://www.nhcompanyregistry.com/companies/bath-flip-llc/

## Recent reviews

- **5/5 · Google Reviews · Louise Tassone · 2026-08-04**: The gentleman did a fantastic job!! Clean and efficient.  Alex and diner were respectful of our property and is.!!
- **5/5 · Google Reviews · Sara Widman · 2026-07-29**: Tom English stopped by and did a great job showing me and describing all the options for a walk in shower for my master bath.  I was able to pretty quickly hone in on what I wanted and pick the pattern and hardware that would work best for my bathroom.  He was able to show me what it would look like…
- **5/5 · Google Reviews · Anirban Gangopadhyay · 2026-07-10**: This company is very professional in their visits for the bathroom remodeling quote. Adam explained very carefully what was available within our price range, and tried his best to accommodate our needs. He then gave us many options but always made sure that we were going away happy with what we chos…
- **5/5 · Google Reviews · Glenn Forgue · 2026-07-08**: The Bath Flip representative was very helpful with style choices and pricing. I highly recommend their free service to help compare product and pricing. Can’t wait to get rid of the old pink tub to add a nice walk-in shower with a glass door.
- **5/5 · Google Reviews · Judy Roy · 2026-07-06**: Karen was Awesome, perfection with a great let’s work with this with a very positive attitude! Very much appreciate all her work with offers and how to work with finance with a budget in mind!
- **5/5 · Google Reviews · Mallory Risler · 2026-06-01**: Very friendly and straightforward
- **5/5 · Google Reviews · Armand Espinola · 2026-05-31**: Katrina is a highly skilled professional and very personalble. She gave us lots of options to choose from and took the time to explain in detail the process and answered all our questions. Looking forward to the day our project is completed. I would recommend Katrina.
- **5/5 · Google Reviews · James W · 2026-05-25**: From our consultant Tom who showed us the product to his honest and no- pressure presentation, to the noticeable quality and construction difference for the reasonable price paid, to the efficient, clean and courteous installation by Keiner and Alex and the company's accommodation of our recent inst…
- **5/5 · Google Reviews · Kerry Asetta · 2026-05-22**: Very professional and good communication. Love the outcome of my walk-in shower.
- **5/5 · Google Reviews · Diane Mellor · 2026-05-22**: AJ was very professional and knew his products. He is funny and makes the sales pitch enjoyable. He makes you feel comfortable with him and his company. No high pressure, just facts.

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Data freshness: last scanned 2026-09-14T19:27:28.687Z.
Cite as: Bath Flip — Tavlee (https://tavlee.com/contractor/bath-flip-londonderry)
Source: https://tavlee.com/contractor/bath-flip-londonderry