# Bay State Bath

**Trade:** Bathroom Remodel · **Address:** 55B Corporate Park Dr, Pembroke, MA 02359, USA · **Phone:** (781) 826-4141 · **Website:** https://www.baystatebath.com/ · **Languages:** English

**Rating: 3.9/5** (high confidence) — from 431 reviews across 8 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
93% of sentiment-scored reviews read net-positive. Last 6 months: 67 reviews, 5 negative.

## The honest read

Bay State Bath is a Pembroke company built at scale — 431 reviews since 2020, the kind of volume associated with the TV ads several reviewers mention seeing before calling. It's a family operation: owner Jennifer Bylo and her daughters show up by name across years of reviews, running crews that specialize in one job — tearing out an old tub and building a walk-in shower, often coordinating a plumber, electrician and plasterer in the same multi-day visit.

The volume of detail in the record is unusual for a trade this size. Reviewers describe full gut jobs — new flooring, vanity, lighting and toilet alongside the shower — completed with multiple crews handing work off to each other over several days, plumbing rerouted, exhaust fans replaced. One customer describes hiring them for a second full bathroom project after a good first experience; another credits the company with accessible, safety-focused work for aging in place, with grab bars and non-slip flooring installed with care.

That said, the record isn't uniform. A recurring theme surfaces across several independent reviews spanning 2023 through 2026: pushy, high-pressure sales tactics, including unwanted early contact and a salesman one reviewer says stormed out after being called on a price discrepancy. Separately, a 2026 review alleges the quoted price for a job rose sharply mid-installation — from an original estimate to thousands more once the work was underway. A handful of 2026 reviews also describe scheduling misses: no-shows on installation dates and missed final inspection appointments that left customers waiting weeks. One 2026 review describes a less experienced installer needing to call the owner for guidance, and says the resulting shower door went on to leak and grow mold.

Most of the written record doesn't look like this — the great majority of reviews describe crews that show up on time, communicate well, and leave the bathroom cleaner than they found it, including several who came back for warranty fixes, like a curtain rod placement issue, without argument. But the sales-pressure and pricing complaints repeat often enough, across enough years, to be worth asking about directly: get the full, itemized price in writing before signing, and confirm the installation and inspection schedule up front.

Before calling, know that the company's Massachusetts home improvement contractor registration is currently listed as expired in the state registry. Its Better Business Bureau profile carries an A+ grade with accreditation and shows 2 complaints on file.

Bay State Bath is a reasonable call for a full bathroom gut or a straightforward tub-to-shower conversion, with a track record deep enough to judge by — just go in with a firm, written price and a clear schedule before the crew arrives.

**Strengths:**
- Full gut jobs — coordinates plumber, electrician and plasterer in one visit
- Repeat business — a 2026 review describes a second full bathroom project
- Warranty follow-up — returned to fix a curtain rod placement issue
- Aging-in-place work — grab bars and non-slip flooring installed with care

**Concerns:**
- Sales pressure — reviews from 2023 to 2026 describe pushy, high-pressure tactics
- Price escalation — a 2026 review alleges the quote rose sharply mid-job
- Scheduling misses — 2026 reviews cite no-shows and missed inspections
- Expired registration — state registry lists its MA HIC license as expired

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Full gut renovations coordinate multiple trades — electrician, plasterer, plumber in one job _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNuellxR09REAE!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CIHM0ogKEICAgICnzYqGOQ%7C%7C?hl=en) — “5★ We had our bathroom remodeled top to bottom except for our vanity which is highly customized to fit in an awkward tight space. The tub wa…”
- Repeat customers — one 2026 review describes a second full bathroom project _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Ga2JsZE1RakZKTW1kTVNETjZielF3T1dkMFFrRRAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOmFkbldMQjFJMmdMSDN6bzQwOWd0QkE%7C%7C?hl=en) — “5★ We recently completed our second bathroom project with Bay State Bath and I can't understate just how amazing they are.

Our first experi…”
- Returns to fix post-install issues — resolved a curtain rod placement problem _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xsblNuVmtNWEkyU0VGMk1UUlJjR3hPY1RKU09HYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOllnSnVkMXI2SEF2MTRRcGxOcTJSOGc%7C%7C?hl=en) — “5★ Professional, courteous workers installed our beautiful new bathtub replacement.  We did have an issue with the placement of the curtain …”
- Careful, precise installs — demo done with care and installs fitting perfectly _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5VkxYWndMVk0wVmtwT2JWOXJhSEExZVVnMFRXYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOl9VLXZwLVM0VkpObV9raHA1eUg0TWc%7C%7C?hl=en) — “5★ Bay State removed an old shower and installed a new one in our master bathroom. Daniel and Roman did a great job on the demo (everything …”
- Aging-in-place safety work — accessible, safety-focused remodels for older homeowners _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUR3OGZmV0tBEAE!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CIHM0ogKEICAgMDw8ffWKA%7C%7C?hl=en) — “5★ From the first meeting with the designer, through coordinating services with Kirsten Bylo, to the excellent, hard and meticulous work of …”
- Pushy, high-pressure sales tactics described in reviews spanning 2023 to 2026 _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pOTmJYTjVWREZSYmpGbk0yVTJXbU5zVTFGbmRFRRAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOjNNbXN5VDFRbjFnM2U2WmNsU1FndEE%7C%7C?hl=en) — “1★ Had a pushy, not personable, sales guy with a bad attitude come and quote us a new tub. He told us we needed parts we don't need and quot…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoMnZLTGtRRRAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CIHM0ogKEICAgIDh2vKLkQE%7C%7C?hl=en) — “1★ Asked for a quote online. Received a text, a call, and an email within 30 seconds. Request to not be contacted before 4pm was ignored. Ha…”
- A 2026 review alleges the quoted price rose sharply mid-installation _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWV1RrZE5NMFZWYlVsRWNHRmhUbnBxZWs5dVNYYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOjVWTkdNM0VVbUlEcGFhTnpqek9uSXc%7C%7C?hl=en) — “2★ Simplest review is DONT!!  The owner lied and was very manipulative and frustrating. At the beginning, we were very concerned about the s…”
- Scheduling misses — 2026 reviews cite no-shows and missed inspection appointments _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pVNFdtSXlMVzlFYW1KVlVrUnhhMVZOZUVwSU9IYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOjU4WmIyLW9EamJVUkRxa1VNeEpIOHc%7C%7C?hl=en) — “2★ This is a very disorganized group. Not the guys who worked on the project but their management..
Supposed to start on 4/20  but part didn…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZdFNIcDNaalZhZVRsVU9VMWZXRGxDUm5GbldVRRAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOnYtSHp3ZjVaeTlUOU1fWDlCRnFnWUE%7C%7C?hl=en) — “2★ Nothing was on time except the first guys that came. I missed 2 days work waiting for the inspectors to come and never showed up. The sho…”
- A 2026 review describes an installer error causing a shower-door leak and mold _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Od1dUQnJTVjlYU1U5MU1IQnlUbWxyVEY4NGRIYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOnNwWTBrSV9XSU91MHByTmlrTF84dHc%7C%7C?hl=en) — “1★ These people were not professional. They didn’t even know what they were doing he had to call his mom the owner to find out how to do som…”
- MA home improvement contractor registration is registry-verified expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 128852 registry-verified expired — registry holder of record: Bay State Bath Inc.”
- Better Business Bureau A+ grade, accredited, with 2 complaints on file _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/pembroke/profile/bathroom-remodel/bay-state-luxury-bath-technologies-0021-93991/complaints) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/pembroke/profile/bathroom-remodel/bay-state-luxury-bath-technologies-0021-93991/complaints) — “Better Business Bureau: accredited / certified / member”
  - [Better Business Bureau](https://www.bbb.org/us/ma/pembroke/profile/bathroom-remodel/bay-state-luxury-bath-technologies-0021-93991/complaints) — “Listed certification: BBB Accredited Business”
  - [Better Business Bureau](https://www.bbb.org/us/ma/pembroke/profile/bathroom-remodel/bay-state-luxury-bath-technologies-0021-93991/complaints) — “2 complaint(s) on file (count only)”
- Google shows 4.7★ from 503 ratings _(confidence: high)_
  - [Google](https://maps.google.com/?cid=16848660396981377697&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “Google: 4.7★ from 503 ratings”
- Specializes in Bathroom Remodel _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205cmFHVkdVemxFZFRCQlNrTlFZa3N6Vms1U04yYxAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOm9raGVGUzlEdTBBSkNQYkszVk5SN2c%7C%7C?hl=en) — “5★ I had a Complete remodel done. Walk-in shower, new floor, new toilet, new vanity, new mirror, new lighting, new vent fan. The finished re…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toeVNGTkJjVXB3WjJSV1l6WktOekYzYzJobVdWRRAB!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CAIQACodChtycF9oOkhySFNBcUpwZ2RWYzZKNzF3c2hmWVE%7C%7C?hl=en) — “5★ We had a full bathroom make over.  new sink/vanity, new toilet, new tub, new floor, medicine cabinets/fan and flooring. The BSB team was …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNuellxR09REAE!2m1!1s0x0:0xe9d2775cef445aa1!3m1!1s2@1:CIHM0ogKEICAgICnzYqGOQ%7C%7C?hl=en) — “5★ We had our bathroom remodeled top to bottom except for our vanity which is highly customized to fit in an awkward tight space. The tub wa…”

## Ownership

- Identifies as woman-owned — the business's own statement, not independently verified.

## License

Status: **expired** (#128852, hic) — verified against the official MA state registry on 2026-07-03, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Bay%20State%20Bath&query_place_id=ChIJNZv68qih5IkRoVpE71x30uk): 4.7★ from 503 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Bay%20State%20Bath&query_place_id=ChIJNZv68qih5IkRoVpE71x30uk): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/pembroke/profile/bathroom-remodel/bay-state-luxury-bath-technologies-0021-93991/complaints): Listed on this source
- [Yelp](https://www.yelp.com/biz/bay-state-bath-pembroke-2): Listed on this source
- [Official Website](https://www.baystatebath.com): Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/bay-state-bath-pfvwus-pf~600632646): Listed on this source
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-remodelers/bay-state-kitchen-and-bath-pfvwus-pf~1200844428): Listed on this source
- [Local Chambers of Commerce](https://www.chamberdata.net/webforms/bay-state-bath-__1_49_10238589_memberprofile.aspx?dbid2=maply): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/pembroke/bay-state-bath-reviews-1.htm): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/pembroke/bay-state-bath-reviews-1.htm): 4.7★ from 17 ratings
- [Exa](https://baystatebath.com/): 0 web mentions across the open web (each linked to its source)
- [Exa](https://www.checkbook.org/ma/pembroke/home-contractors/bay-state-bath/n58ro): 2 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Loved this project and the company right from the beginning. They were very fairly priced, coming in $7,000 less than the other business we sought for a quote. The crew was great, showed up on time...…” — reputation.authenticfeedback.com — https://reputation.authenticfeedback.com/bay-state-bath-175814211468133?page=4

## Recent reviews

- **5/5 · Google Reviews · Janis Eydenberg · 2026-07-01**: The guys were professional and friendly. Good prep and clean up. The only sticking point was waiting for the town inspectors to show up to finalize the process.
- **5/5 · Google Reviews · Shelley Sherman · 2026-06-28**: I have a beautiful bathroom now! Thanks to Bay State Bath!
They did a tub to shower conversion, also installed a new toilet and sink. Everyone that we spoke with where helpful, knowledgeable and wonderful. The workmen that did the work where efficient and great. If you are looking to do a remodel on…
- **5/5 · Google Reviews · Dianne Bourgeois · 2026-06-27**: Victor and Bruno did a wonderful job in my tub to shower conversion. The result is beautiful.
- **5/5 · Google Reviews · Matthew Teague · 2026-06-24**: I had a Complete remodel done. Walk-in shower, new floor, new toilet, new vanity, new mirror, new lighting, new vent fan. The finished result is Amazing!! I enjoy it greatly. When I eventually sell my condo, the new bathroom will definitely generate offers Far faster than the old 1984 fixtures would…
- **5/5 · Google Reviews · Bonnie Kaplan · 2026-06-24**: Crew did a great job on the tub to shower conversion even  though few hiccups throughout the installation.  I just love my new shower and feel so safe.  However the Destination Motivation voucher for a mini vacation was never offered so am not sure why this was included in the first place.
- **5/5 · Google Reviews · John R · 2026-06-24**: Bay State removed an old shower and installed a new one in our master bathroom. Daniel and Roman did a great job on the demo (everything taken down with care and removed from the premises). The installation was completed with precision, everything fit perfectly. Cássio completed the project by repai…
- **5/5 · Google Reviews · Jose Feliz · 2026-06-19**: excellent people good job beautiful
bath work
- **5/5 · Google Reviews · Tim Crowley · 2026-06-18**: We had a full bathroom make over.  new sink/vanity, new toilet, new tub, new floor, medicine cabinets/fan and flooring. The BSB team was great from begining to end.  Professional, on time, kept everything clean and attention to detail was excellent.  Highly recomend the team
- **5/5 · Google Reviews · Demari Gomes · 2026-06-13**: We recently hired Bay State Bath for a complete bathroom renovation, and the entire experience exceeded our expectations. From the initial consultation to the final walkthrough, their team was professional, knowledgeable, and attentive to every detail. The craftsmanship was outstanding, and they tra…
- **5/5 · Google Reviews · Ellen G · 2026-06-12**: Great experience from start to finish, we love our new bathroom.  Communication was great throughout the whole process.

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Data freshness: last scanned 2026-07-03T04:41:37.042Z.
Cite as: Bay State Bath — Tavlee (https://tavlee.com/contractor/bay-state-bath-pembroke)
Source: https://tavlee.com/contractor/bay-state-bath-pembroke