# Bay State Window & Door

**Trade:** Windows / Siding / Gutters · **Address:** 364 Ashley Blvd, New Bedford, MA 02745 · **Phone:** (508) 992-8847 · **Website:** http://baystatewindowanddoor.com/ · **Languages:** English

**Rating: 3.6/5** (medium confidence) — from 21 reviews across 6 sources.
86% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 0 negative.

## The honest read

Bay State Window & Door is a New Bedford shop built around one narrow job: getting windows, doors, and screens fixed or replaced without much friction. The company describes four generations in the window and door business, and BBB records it as founded in Massachusetts in 1952 — a history long enough to carry an A+ BBB rating, even without formal accreditation.

The Google record, 4.3 stars from 52 ratings, tracks a pattern that shows up review after review: homeowners hire them for a specific fix — a stuck attic window, a set of basement windows, a broken door lock — and come away noting the crew cleaned up after itself. In a 2025 review, one owner said Bay State fixed a door another contractor had left broken; in a 2024 review, a customer described Curt and Cristian custom-ordering a round attic window that finally let air circulate. Screen repairs draw their own specific praise — a 2022 review called the screen work excellent, and a 2021 review noted the job came back sooner than promised.

Not every account is clean. A 2025 review describes calling twice after being promised a callback to schedule a glass-repair assessment and never hearing back. In a 2024 review, a customer said eight screens they paid $190 to have fixed came loose again the very next day.

On licensing, the state registry shows Bay State's Massachusetts home improvement contractor registration (#105390) has expired. BuildZoom separately lists a different registration number (#207961) as active for the company, though that comes from the directory itself rather than a registry check — worth confirming directly before booking anything larger than a screen or glass repair.

For a straightforward window, door, or screen job in New Bedford, the track record here is mostly about care on delivery — clean job sites and fits that work the first time for most customers. Confirm current licensing and get a firm callback commitment before signing on for anything bigger.

**Strengths:**
- Clean window installs — reviewers cite tidy, careful work
- Screen repairs — repeated praise for quality and follow-through
- Long track record — BBB lists the company established in 1952

**Concerns:**
- Expired HIC license — state registry shows license 105390 lapsed
- Slow callbacks — one reviewer got no response after multiple calls
- Screen redo needed — one reviewer said screens loosened the next day

**Where sources disagree:**
- BuildZoom lists an active MA home improvement contractor registration (#207961) for the company, while a different registration under the same name (#105390) was checked directly with the state registry and comes back expired.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Sells, installs, and repairs windows, doors, and glass and screens for New Bedford homes and businesses _(confidence: high)_
  - [Official Website](http://baystatewindowanddoor.com) — “Bay State Window & Door, Inc. sells, installs, and repairs windows, doors, and glass/screens for residential, commercial, and light commerci…”
  - [Official Website](http://baystatewindowanddoor.com) — “Stated service area (self-reported): New Bedford”
- The company says it has four generations of expertise in the window and door business _(confidence: medium)_
  - [Official Website](http://baystatewindowanddoor.com) — “Ownership (self-reported): Four generations of expertise in the window and door business”
- BBB lists the company as established in Massachusetts in 1952 with an A+ rating _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/new-bedford/profile/door-repair/bay-state-window-door-0021-45491) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/new-bedford/profile/door-repair/bay-state-window-door-0021-45491) — “BBB profile for Bay State Window & Door (also known as Bay State Glass & Aluminum Company) in New Bedford, MA, established 1952 with an A+ B…”
- Its Massachusetts home improvement contractor registration (#105390) is expired _(confidence: high)_
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 105390 registry-verified expired — registry holder of record: BAY STATE WINDOW & DOOR”
- BuildZoom separately lists an active home improvement contractor registration (#207961) for the company, a directory claim not independently verified against the state registry _(confidence: low)_
  - [BuildZoom](https://www.buildzoom.com/contractor/bay-state-window-door) — “Licence listed on BuildZoom: MA Home Improvement Contractor #207961 - Active (Verified)”
- Google reviewers repeatedly praise clean, careful window and door installs _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VOSDBzTkxYbjhtanBRRRAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKENH0sNLXn8mjpQE%7C%7C?hl=en) — “5★ Bay State Windows just installed my kitchen window. I love it! Everything was cleaned and the window looks great.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VOSG52SUtpeTRUSmNnEAE!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKENHnvIKiy4TJcg%7C%7C?hl=en) — “5★ We hired Bay State Window and Door to replace our basement windows. They were on time, very professional and cleaned up perfectly. They a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJMmFfTzlBRRAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgMDI2a_O9AE%7C%7C?hl=en) — “5★ Bay State Window and Door just installed my new basement windows and I am beyond happy! The windows are beautiful and after dealing with …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURid1BqVFRREAE!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgIDbwPjTTQ%7C%7C?hl=en) — “5★ I had Bay State Window & door install an attic window for me.
Original window was round and it wouldn't open .
I needed a window that ope…”
- Screen repairs draw specific praise for quality and follow-through _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CSlZUUm9UbVJPYmtoaldERm9VR1l6VmtkaVJHYxAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CAIQACodChtycF9oOnBJVTRoTmRObkhjWDFoUGYzVkdiRGc%7C%7C?hl=en) — “5★ Bay State Window and Door just recently installed beautiful screen doors with glass and screens. They are professional and knowledgeable …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyMG9ydW1RRRAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgID20orumQE%7C%7C?hl=en) — “5★ Excellent work done in fixing my broken screens. They have been in business for a long time and it isn't surprising given their customer …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtX0lyLVpBEAE!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgICm_Ir-ZA%7C%7C?hl=en) — “5★ Had a few screens fixed here. Although they said it would take a few weeks to repair, they called me a week later. Quality of work was re…”
- One 2025 reviewer described being unable to get a callback to schedule a glass-repair assessment _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT20xdVN6UmxPVmRPWldKcVkyUktRemgzU2pJd2ExRRAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CAIQACodChtycF9oOm1uSzRlOVdOZWJqY2RKQzh3SjIwa1E%7C%7C?hl=en) — “1★ Can't speak to the work they do because I was never called back for an appointment. Reached out on a Wednesday, told I would get a call t…”
- A 2024 review said eight repaired screens came loose again the next day _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURyZzVTSlV3EAE!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgIDrg5SJUw%7C%7C?hl=en) — “1★ Terrible job on my screens I paid $190 for 8 screens to be fixed that’s $24 a screen! For them to be loose and falling out of the molding…”
- Google shows a 4.3-star average from 52 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Bay%20State%20Window%20%26%20Door&query_place_id=ChIJw0X_V0fk5IkRhQrioe40neA) — “Google: 4.3★ from 52 ratings”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25CSlZUUm9UbVJPYmtoaldERm9VR1l6VmtkaVJHYxAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CAIQACodChtycF9oOnBJVTRoTmRObkhjWDFoUGYzVkdiRGc%7C%7C?hl=en) — “5★ Bay State Window and Door just recently installed beautiful screen doors with glass and screens. They are professional and knowledgeable …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VOSG52SUtpeTRUSmNnEAE!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKENHnvIKiy4TJcg%7C%7C?hl=en) — “5★ We hired Bay State Window and Door to replace our basement windows. They were on time, very professional and cleaned up perfectly. They a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURJMmFfTzlBRRAB!2m1!1s0x0:0xe09d34eea1e20a85!3m1!1s2@1:CIHM0ogKEICAgMDI2a_O9AE%7C%7C?hl=en) — “5★ Bay State Window and Door just installed my new basement windows and I am beyond happy! The windows are beautiful and after dealing with …”
  - [Official Website](http://baystatewindowanddoor.com) — “Bay State Window & Door, Inc. sells, installs, and repairs windows, doors, and glass/screens for residential, commercial, and light commerci…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/new-bedford/profile/door-repair/bay-state-window-door-0021-45491) — “Services offered (Better Business Bureau): vinyl replacement windows and doors, aluminum storm windows and doors, glass and screen repairs”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **expired** (#105390, hic) — verified against the official MA state registry on 2026-09-06, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Yelp](https://www.yelp.com/biz/bay-state-window-and-door-new-bedford): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Bay%20State%20Window%20%26%20Door&query_place_id=ChIJw0X_V0fk5IkRhQrioe40neA): 4.3★ from 52 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Bay%20State%20Window%20%26%20Door&query_place_id=ChIJw0X_V0fk5IkRhQrioe40neA): Listed on this source
- [Official Website](http://baystatewindowanddoor.com): 70 yrs in business · Self-reported profile and service details
- [BuildZoom](https://www.buildzoom.com/contractor/bay-state-window-door): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/new-bedford/profile/door-repair/bay-state-window-door-0021-45491): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Corey Construction · 2026-04-15**: Absolutely the most polite and professional vendor I have ever met! Bay State Window and Door provides superior customer service, combined with very competitive pricing and a fast turnaround time. These people are truly the nicest and always make the entire process seamless. Highly recommend!"
- **1/5 · Google Reviews · Nicole Souza · 2025-10-10**: Can't speak to the work they do because I was never called back for an appointment. Reached out on a Wednesday, told I would get a call the next day to schedule someone to come to my home for an assessment of the broken glass on my front door. I called twice the next day & left a message, never got …
- **5/5 · Google Reviews · Jane Hoffman · 2025-08-29**: Bay State Window and Door just recently installed beautiful screen doors with glass and screens. They are professional and knowledgeable and do great work. Curtis is the best!! Thank you!
- **5/5 · Google Reviews · Janis Sirois · 2025-08-07**: Christine was extremely helpful with a purchase from 2 years ago. The latched needed to be adjusted
She sent her service person to adjust the lock. He was professional efficient
And she did not charge for the extra service
Thank you
Janis
- **5/5 · Google Reviews · Ms Karen de Brum · 2025-07-24**: This is a true family business! When I called they answered right away and were patient with all of my questions. When I dropped my screens off, they were all very friendly, caring and thorough. They called me to ask some questions to make sure they had everything the way I wanted and the screens we…
- **5/5 · Google Reviews · Luis Castro · 2025-07-11**: Quick and easy service
- **5/5 · Google Reviews · Cathy Carlisle · 2025-05-23**: Bay State Windows just installed my kitchen window. I love it! Everything was cleaned and the window looks great.
- **5/5 · Google Reviews · Donna Ambrose · 2025-05-20**: We hired Bay State Window and Door to replace our basement windows. They were on time, very professional and cleaned up perfectly. They also fixed my front door which had issues from another contractor. I honestly couldn't have asked for better service. I would highly recommend them to my friends an…
- **5/5 · Google Reviews · Sandra Pietragalla · 2025-04-11**: Bay State Window and Door just installed my new basement windows and I am beyond happy! The windows are beautiful and after dealing with the dark 100 yr old (yup, 100 yr old original windows!) for so long, my basement looks lighter and brighter inside. The guys, Chris and Curtis, could not have been…
- **5/5 · Google Reviews · Bob Lawton · 2025-04-04**: Very easy to work with!  they helped me find the right door and get it installed.  Thanks BayState!

---

Data freshness: last scanned 2026-09-06T04:19:02.910Z.
Cite as: Bay State Window & Door — Tavlee (https://tavlee.com/contractor/bay-state-window-and-door-new-bedford)
Source: https://tavlee.com/contractor/bay-state-window-and-door-new-bedford