# BayState Home Improvement

**Trade:** Windows / Siding / Gutters · **Address:** 93c Thornton Dr, Hyannis, MA 02601 · **Phone:** (508) 280-1069 · **Website:** http://www.baystatehi.com/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 29 reviews across 5 sources.
93% of sentiment-scored reviews read net-positive. Last 6 months: 8 reviews, 0 negative.

## The honest read

BayState Home Improvement is a family-owned exterior and remodeling contractor based in Hyannis, run by license holder Hugo Dutra, who is named directly by customers across nearly every review. The company's own site describes full-service roofing, siding, window, door, deck and addition work for homeowners across Massachusetts and Cape Cod.

Customers who hired BayState most often praise finished roofing, siding and window jobs, with reviewers specifically singling out a full roof-and-basement-drywall project, red cedar shingle siding work, and a house addition, each closing with an unprompted recommendation. One repeat customer who buys and sells houses on the Cape says the crew works with him on pricing across multiple properties and trusts them specifically with siding and finish work. The 13 reviews from the past six months are uniformly positive, and the broader record across five platforms spans 2021 to 2026 with no other work-quality complaint in the last three years.

Two dated reviews are worth asking about directly. In a 2022 Angi review, a homeowner described stairs built off a rebuilt deck as unstable and never corrected despite the crew agreeing to return; a 2023 review described mismatched clapboard wood and an incomplete prep coat before painting, which the reviewer partly attributed to no written scope being given up front. Two other 2022-2023 reviews refer to the crew as 'Cape Cod Services' rather than BayState, though they name the same principal and describe the same kind of work, so it is worth confirming which trading name is current before signing anything.

BayState looks like a solid pick for exterior work — roofing, siding, windows and additions — on Cape Cod, backed by an active, registry-verified Massachusetts HIC license held by its named principal. Ask for a written scope of work up front and confirm current licensing and insurance directly, standard practice for any home improvement job.

**Strengths:**
- Detailed 2026 reviews — specific roof, siding and addition jobs closing with recommendations
- Repeat-customer trust — a Cape house flipper uses them across multiple properties
- Verified active license — registry confirms HIC #217584 held by the named principal
- Fair, flexible pricing — several reviewers single out competitive, honest quotes

**Concerns:**
- Deck and stairs — one 2022 review reports unstable stairs never corrected
- Scope in writing — a 2023 review flagged no written list of included work
- Business name variance — two 2022-2023 reviews name the crew Cape Cod Services

**Where sources disagree:**
- Angi's listed address (34 Old Town Rd, Hyannis) differs from the profile's on-file base address (93c Thornton Dr, Hyannis) — same city and zip, not reconciled here.
- Two 2022-2023 Angi reviews describe the crew as 'Cape Cod Services' rather than BayState Home Improvement, though the same named principal (Hugo) and license number are referenced elsewhere — possibly a prior or alternate trading name.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned home improvement contractor based in Hyannis, MA, whose registry-verified license holder is Hugo Dutra — the same person customers repeatedly name as running jobs. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twMk4yd3hZekpCYlZwRlZYUm1SMUI2VkhvNVYwRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkp2N2wxYzJBbVpFVXRmR1B6VHo5V0E%7C%7C?hl=en) — “5★ BayState Home Improvement does excellent work. Hugo Dutra was prompt and great with communication. Highly recommend BayState Home Improve…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “Stated ownership (Angi): Family-owned”
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 217584 registry-verified active — registry holder of record: Hugo Dutra”
- Company's own site describes full-service exterior and remodeling work — roofing, siding, windows, doors, decks and additions — serving Massachusetts and Cape Cod homeowners. _(confidence: high)_
  - [Official Website](http://www.baystatehi.com) — “Full-service exterior and remodeling contractor based in Hyannis, MA, specializing in roofing, siding, windows, doors, decks and additions f…”
- Registry-verified active Massachusetts Home Improvement Contractor license #217584, held by Hugo Dutra, matching the license number Angi lists for this business. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “Licence listed on Angi: Trade License Number 217584 (expiration 12/02/2027)”
  - [State License Registry](https://contractorhub.mass.gov/s/hic-contractor-search) — “MA hic license 217584 registry-verified active — registry holder of record: Hugo Dutra”
- A Cape Cod real-estate investor who buys and sells houses reports hiring BayState on multiple properties and trusts them specifically with siding and finish work. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25wUFExbFZaMGh5UlZCYVUydEVOazFqWTBsc1JVRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOnpPQ1lVZ0hyRVBaU2tENk1jY0lsRUE%7C%7C?hl=en) — “5★ Baystate has done several jobs on the houses I buy and sell, and they are always willing to work with me on pricing to make projects as a…”
- Several 2026 reviews describe specific completed jobs — a full roof and basement drywall replacement, red cedar shingle siding, and a house addition — each closing with an unprompted recommendation. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210V1YwVmxSVUp0WnpkcmRXUXdhV1JtVmpGS1ZWRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOmtWV0VlRUJtZzdrdWQwaWRmVjFKVVE%7C%7C?hl=en) — “5★ Had my roof replaced and some drywall work in my basement. The work was done professionally and at a great price. And the clean up afterw…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGS1FUbHZTbFJFTW1kclVtaENkV1ZpWmxOSFpFRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkFKQTlvSlREMmdrUmhCdWViZlNHZEE%7C%7C?hl=en) — “5★ BayState Home Improvement did an outstanding job on my home. They installed red cedar shingles, and the craftsmanship is absolutely top-n…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOYWRIa3ljRzlDVFZGc05uYzNZbXBQUkhKaFZGRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkNadHkycG9CTVFsNnc3YmpPRHJhVFE%7C%7C?hl=en) — “5★ Got them to make an addition to my house on the cape.
Hugo was so professional, answered every question I had, and made me feel at ease w…”
- A 2022 Angi review (2 stars) describes stairs built off a rebuilt deck as unstable and improperly finished, with the contractor never returning to correct the work despite agreeing to. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “2★ He and his crew replaced decking and rails from the deck. That was done satisfactory. Then they built stairs from it. The stairs were not…”
- A 2023 Angi review (4 stars) describes mismatched clapboard wood and an incomplete prep coat before painting, attributed partly to no written scope being provided up front. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “4★ The pros arrived on time They completed the project in a timely manner. They did use different wood for clapboard than the other wood in …”
- Cedar shake and shingle siding installation. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGS1FUbHZTbFJFTW1kclVtaENkV1ZpWmxOSFpFRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkFKQTlvSlREMmdrUmhCdWViZlNHZEE%7C%7C?hl=en) — “5★ BayState Home Improvement did an outstanding job on my home. They installed red cedar shingles, and the craftsmanship is absolutely top-n…”
- Full roof replacement. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210V1YwVmxSVUp0WnpkcmRXUXdhV1JtVmpGS1ZWRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOmtWV0VlRUJtZzdrdWQwaWRmVjFKVVE%7C%7C?hl=en) — “5★ Had my roof replaced and some drywall work in my basement. The work was done professionally and at a great price. And the clean up afterw…”
- Window replacement. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMlMxbEZlbEpxVW1SVmVqWm9iRVpGUjBSd1kxRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOnY2S1lFelJqUmRVejZobEZFR0RwY1E%7C%7C?hl=en) — “5★ Excellent experience from start to finish. Replaced old windows loved the job. They are professional, on time, and the quality of work wa…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=BayState%20Home%20Improvement&query_place_id=ChIJbcOTvOG1g0IRbeqdCfSLC3Q) — “Google: 5★ from 15 ratings”
  - [Official Website](http://www.baystatehi.com) — “Full-service exterior and remodeling contractor based in Hyannis, MA, specializing in roofing, siding, windows, doors, decks and additions f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25ZMlMxbEZlbEpxVW1SVmVqWm9iRVpGUjBSd1kxRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOnY2S1lFelJqUmRVejZobEZFR0RwY1E%7C%7C?hl=en) — “5★ Excellent experience from start to finish. Replaced old windows loved the job. They are professional, on time, and the quality of work wa…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGS1FUbHZTbFJFTW1kclVtaENkV1ZpWmxOSFpFRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkFKQTlvSlREMmdrUmhCdWViZlNHZEE%7C%7C?hl=en) — “5★ BayState Home Improvement did an outstanding job on my home. They installed red cedar shingles, and the craftsmanship is absolutely top-n…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “Angi: 4.7★ from 17 ratings”
- Specializes in Roofing _(confidence: high)_
  - [Official Website](http://www.baystatehi.com) — “Full-service exterior and remodeling contractor based in Hyannis, MA, specializing in roofing, siding, windows, doors, decks and additions f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210V1YwVmxSVUp0WnpkcmRXUXdhV1JtVmpGS1ZWRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOmtWV0VlRUJtZzdrdWQwaWRmVjFKVVE%7C%7C?hl=en) — “5★ Had my roof replaced and some drywall work in my basement. The work was done professionally and at a great price. And the clean up afterw…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “Services offered (Angi): Doors (Interior) Installation and Replacement, Asphalt Shingle Roofing Installation and Replacement, Vinyl Siding -…”
- Also offers General Contractor / Remodeling _(confidence: medium)_
  - [Official Website](http://www.baystatehi.com) — “Full-service exterior and remodeling contractor based in Hyannis, MA, specializing in roofing, siding, windows, doors, decks and additions f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOYWRIa3ljRzlDVFZGc05uYzNZbXBQUkhKaFZGRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkNadHkycG9CTVFsNnc3YmpPRHJhVFE%7C%7C?hl=en) — “5★ Got them to make an addition to my house on the cape.
Hugo was so professional, answered every question I had, and made me feel at ease w…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “Services offered (Angi): Doors (Interior) Installation and Replacement, Asphalt Shingle Roofing Installation and Replacement, Vinyl Siding -…”
- Also offers Fencing _(confidence: low)_
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “5★ They came out and gave me an estimate. They came and finished the job fast.! My new wooden fence that surrounds my yard looks great! I wo…”
- Also offers Carpentry _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOYWRIa3ljRzlDVFZGc05uYzNZbXBQUkhKaFZGRRAB!2m1!1s0x0:0x740b8bf4099dea6d!3m1!1s2@1:CAIQACodChtycF9oOkNadHkycG9CTVFsNnc3YmpPRHJhVFE%7C%7C?hl=en) — “5★ Got them to make an addition to my house on the cape.
Hugo was so professional, answered every question I had, and made me feel at ease w…”
  - [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm) — “2★ He and his crew replaced decking and rails from the deck. That was done satisfactory. Then they built stairs from it. The stairs were not…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#217584, hic) — verified against the official MA state registry on 2026-08-22, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=BayState%20Home%20Improvement&query_place_id=ChIJbcOTvOG1g0IRbeqdCfSLC3Q): 5.0★ from 15 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=BayState%20Home%20Improvement&query_place_id=ChIJbcOTvOG1g0IRbeqdCfSLC3Q): Listed on this source
- [Official Website](http://www.baystatehi.com): Self-reported profile and service details
- [Thumbtack](https://www.thumbtack.com/ma/hyannis/roofing/baystate-home-improvement/service/563679378673188870): 5.0★ from 1 ratings
- [Angi](https://www.angi.com/companylist/us/ma/hyannis/baystate-home-improvement-inc-reviews-1.htm): 4.7★ from 17 ratings

## Recent reviews

- **5/5 · Google Reviews · Diana McDermott · 2026-08-15**: BayState Home Improvement does excellent work. Hugo Dutra was prompt and great with communication. Highly recommend BayState Home Improvement.
- **5/5 · Google Reviews · Deb Stelmok · 2026-06-10**: BayState Home Improvement was a a fantastic company to work with.  Communication and customer service were excellent.
- **5/5 · Google Reviews · Matheus Teixeira · 2026-05-30**: Amazing service and professional work.
- **5/5 · Google Reviews · Eduardo Souza · 2026-05-29**: Great work, great prices!! Would hire again.
- **5/5 · Google Reviews · Richard Gauntt · 2026-05-10**: Had my roof replaced and some drywall work in my basement. The work was done professionally and at a great price. And the clean up afterward was like they were never there. I highly recommend them!
- **5/5 · Google Reviews · lisa henry · 2026-04-21**: Excellent work, spent time  sharing his knowledge , good listener and very affordable!!! Will use them again
- **5/5 · Google Reviews · Byron Narvaez · 2026-04-20**: Excellent experience from start to finish. Replaced old windows loved the job. They are professional, on time, and the quality of work was top-notch. Highly recommend!
- **5/5 · Angi · Cynthia S. · 2026-04-01**: Hugo and his guy were efficient, came before deadline, were very professional and the clean up was spotless! Wouold hire them again!
- **5/5 · Google Reviews · alceu Wellington · 2026-01-13**: I highly recommend this business. Their honesty, communication and commitment goes a long way.
- **5/5 · Angi · Kevin V. · 2026-03-01**: Great job

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Data freshness: last scanned 2026-08-22T07:31:04.420Z.
Cite as: BayState Home Improvement — Tavlee (https://tavlee.com/contractor/baystate-home-improvement-hyannis)
Source: https://tavlee.com/contractor/baystate-home-improvement-hyannis