--- title: "Berkshire Heating & Air Conditioning" description: "When a new customer's central air failed in heat above 95 degrees, Berkshire Heating & Air Conditioning came the next day. In the June 2026 Google review, " doc_version: "2026-10-01" last_updated: "2026-10-01" --- # Berkshire Heating & Air Conditioning **Trade:** HVAC / Heating & Cooling · **Address:** 8 Capital Dr, West Springfield, MA 01089 · **Phone:** (413) 732-1185 · **Website:** https://berkshireheatingandairconditioning.com/agawam-ma/ · **Languages:** English **Rating: 3.5/5** (medium confidence) — from 8 reviews across 6 sources. 50% of sentiment-scored reviews read net-positive. Last 6 months: 5 reviews, 1 negative. ## The honest read When a new customer's central air failed in heat above 95 degrees, Berkshire Heating & Air Conditioning came the next day. In the June 2026 Google review, the customer said technician Iran arrived within the promised window, fixed the problem quickly, offered tips for the recurring issue and relabeled a mismarked breaker. They also described the price as reasonable. The West Springfield company handles heating and cooling repair, installation and maintenance. Its BBB profile lists furnaces, boilers, heat pumps and air conditioners, along with indoor air quality systems. The company says it has 50 years in business and advertises free estimates and 24/7 emergency service. BBB lists it as accredited with an A+ grade. Recent customers describe maintenance work in detail. A July 2026 reviewer said Tony Hall cleaned the outdoor AC unit, tested the home's air temperature and explained his work during an annual tuneup. A May reviewer described Tony deep-cleaning and checking two split-system units and the outdoor condenser; that customer also appreciated receiving an arrival call and the technician's name and photo. Google lists a 4.8-star average from nine ratings. Pricing drew a different response from another May 2026 customer. They praised the service and liked their units, but felt the purchase had been overpriced and said the full maintenance requirements had not been explained to them. **Strengths:** - Next-day AC repair — a recent customer praised arrival timing and quick repair - Maintenance explanations — recent customers described technicians explaining AC cleaning and checks **Concerns:** - Purchase pricing — one recent customer felt their units were overpriced - Maintenance disclosure — one recent customer said full requirements were not explained ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A June 2026 customer described next-day central air repair within the promised arrival window _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I was a new customer and they came the next day when my central air died. It was over 95 degrees outside. They gave me a time frame, cam…” - Recent customers praised technicians' explanations during AC maintenance _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I have a split air system and had two units deep cleaned and checked as well as the outside condenser. Tony, the technician that came wa…” - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I had my yearly AC tuneup today and was so impressed with technician Tony Hall’s knowledge and experience with air conditioning systems. …” - Customers described annual AC tuneup work and deep cleaning of split-system units _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I have a split air system and had two units deep cleaned and checked as well as the outside condenser. Tony, the technician that came wa…” - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I had my yearly AC tuneup today and was so impressed with technician Tony Hall’s knowledge and experience with air conditioning systems. …” - A May 2026 customer felt their units were overpriced and said complete maintenance requirements were not explained _(confidence: high)_ - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “4★ I think your service is wonderful but getting way to expensive. I have heard rumors about how expensive Berkshire is. I think I was r…” - The company's Massachusetts HVAC license is active _(confidence: high)_ - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 943-SM-B registry-verified active — registry holder of record: Berkshire Heating & Air Conditioning, LLC” - BBB lists an A+ grade and accreditation _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/residential-air-conditioning-contractors/berkshire-heating-air-conditioning-llc-0261-200461) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/residential-air-conditioning-contractors/berkshire-heating-air-conditioning-llc-0261-200461) — “Better Business Bureau: accredited / certified / member” - The company says it has 50 years in business _(confidence: medium)_ - [Official Website](https://berkshireheatingandairconditioning.com) — “Self-reported 50 years in business” - The company advertises free estimates and 24/7 emergency service _(confidence: medium)_ - [Official Website](https://berkshireheatingandairconditioning.com) — “Stated offer (self-reported): free estimates” - [Official Website](https://berkshireheatingandairconditioning.com) — “Stated offer (self-reported): 24/7 emergency service” - Its website lists plumbing services including water heaters, drain repairs and leak repairs _(confidence: medium)_ - [Official Website](https://berkshireheatingandairconditioning.com) — “About (self-reported, verbatim): PlumbingEmergency Plumbing Repair Water Heaters Tankless Water Heaters Drain & Water Line Repair Toilet Rep…” - Google lists a 4.8-star average from nine ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Berkshire%20Heating%20%26%20Air%20Conditioning%2C%20LLC&query_place_id=ChIJmyvvYz_h5okRXwe-1274Am8) — “Google: 4.8★ from 9 ratings” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/residential-air-conditioning-contractors/berkshire-heating-air-conditioning-llc-0261-200461) — “About (Better Business Bureau, self-described): Berkshire Heating & Air Conditioning provides HVAC repair, installation, and maintenance ser…” - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I have a split air system and had two units deep cleaned and checked as well as the outside condenser. Tony, the technician that came wa…” - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I had my yearly AC tuneup today and was so impressed with technician Tony Hall’s knowledge and experience with air conditioning systems. …” - [Google Reviews](https://maps.google.com/?cid=7999229043113068383&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I was a new customer and they came the next day when my central air died. It was over 95 degrees outside. They gave me a time frame, cam…” - Also offers Plumbing _(confidence: medium)_ - [Official Website](https://berkshireheatingandairconditioning.com) — “About (self-reported, verbatim): PlumbingEmergency Plumbing Repair Water Heaters Tankless Water Heaters Drain & Water Line Repair Toilet Rep…” ## License Status: **active** (#943-SM-B, hvac) — verified against the official MA state registry on 2026-09-29, never self-reported. Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Berkshire%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJmyvvYz_h5okRXwe-1274Am8): 4.8★ from 9 ratings - [Exa](https://berkshireheatingandairconditioning.com/agawam-ma/): 0 web mentions across the open web (each linked to its source) - [Better Business Bureau](https://www.bbb.org/us/ma/west-springfield/profile/residential-air-conditioning-contractors/berkshire-heating-air-conditioning-llc-0261-200461): Listed on this source - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Berkshire%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJmyvvYz_h5okRXwe-1274Am8): Listed on this source - [Official Website](https://berkshireheatingandairconditioning.com): 50 yrs in business · Self-reported profile and service details - [Local News](https://www.tradesmenup.com/jobs/729137070-residential-hvac-service-technician): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Susan Raymond-Fic · 2026-07-31**: I had my yearly AC tuneup today and was so impressed with technician Tony Hall’s knowledge and experience with air conditioning systems. He cleaned the outside unit, tested the house air temperature and explained what he was doing and why. I was so happy with Tony I am requesting him for my fall oil… - **5/5 · Google Reviews · Jeanne Nowak · 2026-06-13**: I was a new customer and they came the next day when my central air died. It was over 95 degrees outside. They gave me a time frame, came within the time they said and fixed the problem quickly. The tech Iran even gave me tips to fix the recurring problem and re-labeled my mismarked breaker. Reason… - **5/5 · Google Reviews · Lorraine Duprey · 2026-05-09**: I have a split air system and had two units deep cleaned and checked as well as the outside condenser. Tony, the technician that came was prompt and very efficient He explained things to me and did a wonderful job. The fact that they call when they are almost at your house and send a photo and name… - **5/5 · Google Reviews · Janice Gray · 2026-05-08**: Very professional, courteous, prompt and accurate! Reasonably priced too! - **4/5 · Google Reviews · Susan Garvin · 2026-05-07**: I think your service is wonderful but getting way to expensive. I have heard rumors about how expensive Berkshire is. I think I was ripped off when I bought my units. And I was never told about the complete maintenance of my units. I thought that was unfair too. Otherwise I do love the unit… - **Better Business Bureau · Michael F**: We purchased a new gas boiler from Berkshire Heating and Air Conditioning, LLC in May 2022, along with a paid 2 year warranty agreement. The boiler was serviced per agreement. - **Better Business Bureau · Kathy L**: On Wednesday, 12/11/2024 my furnace stopped working mid-afternoon. The tech that came the next day said it needed a new motherboard, and he would order the part. - **Better Business Bureau · Maxine G**: December 30, 2025, a heating company came out after I started having problem with my 6 year old REMOVED furnace. That company deemed the furnace irreparable. --- Data freshness: last scanned 2026-10-01T00:00:21.015Z. Cite as: Berkshire Heating & Air Conditioning — Tavlee (https://tavlee.com/contractor/berkshire-heating-and-air-conditioning-west-springfield) Source: https://tavlee.com/contractor/berkshire-heating-and-air-conditioning-west-springfield ## Sitemap [Full site index](https://tavlee.com/sitemap.md)