# BM Flooring Inc.

**Trade:** Flooring · **Phone:** (781) 762-4234 · **Languages:** English

**Rating: 2.4/5** (low confidence) — from 6 reviews across 3 sources.
33% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

BM Flooring Inc. is a Norwood, Massachusetts installer — hardwood, laminate, carpet and vinyl — run by Brandon Mills and operating, per Better Business Bureau, since 2003. The record is mixed and worth reading carefully before hiring.

Some customers referred through LL Flooring describe a fast, same-day installation crew and straightforward service; on BBB, one called the crew great. But not everyone referred the same way had the same experience — another BBB reviewer said the company made the store look bad.

The negative accounts on Porch are more specific. In a 2021 review, a customer described BM subcontracting an LL Flooring install in Maine where the subcontractor cut partway through a wire powering an outlet and two lights and left quarter-round trim unfinished — and said BM did not return calls or emails about it. A 2020 review described flooring separation four months after an install, plus refinishing issues, with roughly two months needed to get a response through Lumber Liquidators. A 2017 review, unrelated to installed work, described a realtor being ignored by three staff members during a walk-in visit to the office.

BM's own listings show licensing history outside Massachusetts worth knowing: a Connecticut home improvement contractor registration and an EPA lead-safe renovation certification that BuildZoom says it verified active, alongside a Pennsylvania registration BuildZoom shows inactive and once cancelled by that state's Attorney General's office, and an unverified Rhode Island registration whose last-seen expiration was April 2021. Massachusetts doesn't require HIC registration for floor-covering-only contractors, so no Massachusetts license being on file isn't unusual for this kind of work.

Given the pattern in the complaints — subcontracted installs and slow follow-up when something goes wrong — it's worth asking directly whether your job would be subcontracted and getting a clear commitment on how issues get resolved before signing.

**Strengths:**
- Fast installation crew — some LL Flooring referrals report same-day completion

**Concerns:**
- Subcontracted install issues — 2021 review cites wire damage, unfinished trim
- Slow to respond to problems — negative reviews cite weeks of unanswered calls
- Floor separation reported — 2020 review noted issues four months post-install

**Where sources disagree:**
- BBB gives the company an A+ grade, while the written reviews on both BBB and Porch skew negative — a BBB grade reflects the bureau's own complaint-handling assessment, not necessarily customer review sentiment.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- BBB gives BM Flooring Inc. an A+ grade; it's a one-employee corporation started 1/1/2003 (23 years) and incorporated in 2006, owned by Brandon Mills, not BBB accredited _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “BBB profile for BM Flooring Inc at 93 Cameron Rd, Norwood MA 02062 (phone 781-762-4234, fax 781-762-6490): a one-employee corporation starte…”
- Some customers referred through LL Flooring describe a fast, same-day installation crew _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “Had flooring installed in 2 bedrooms and the kitchen in january of 2023. The installation crew was great.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “Worked with BM through LL Flooring and can't see why there are poor reviews as our experience was great. 2 Gentlemen showed up to do our job…”
- Not every customer referred through LL Flooring had the same experience — one BBB reviewer said the company made the store look bad _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “LL Flooring most definitely needs to contract with someone else besides B M Flooring. They make the store look bad.”
- In a 2021 Porch review, a customer described a subcontracted LL Flooring install in Maine where the sub cut into a wire powering an outlet and lights, left trim unfinished, and BM did not respond to calls or emails _(confidence: high)_
  - [Porch](https://pro.porch.com/norwood-ma/flooring-contractors/bm-flooring-inc-2/pp) — “1★ They are contracted to do flooring for LL Flooring in Maine. They subcontracted to another company for the install. During the install th…”
- In a 2020 Porch review, a customer described flooring separation four months after install and refinishing issues, with about two months needed to get a response via Lumber Liquidators _(confidence: high)_
  - [Porch](https://pro.porch.com/norwood-ma/flooring-contractors/bm-flooring-inc-2/pp) — “1★ Warning! Deeply disappointed in the BM Flooring. I have had a disappointment time with this company. If Lumber liquidators is using them …”
- In a 2017 Porch review, a realtor described being ignored by staff during an office walk-in visit _(confidence: medium)_
  - [Porch](https://pro.porch.com/norwood-ma/flooring-contractors/bm-flooring-inc-2/pp) — “1★ I am a realtor in the state of Massachusetts. I stopped by this office today to introduce myself and exchange business cards, not that I …”
- BuildZoom's licence block for BM Flooring shows a Connecticut home improvement contractor registration and an EPA lead-safe renovation certification it says it verified active, a Pennsylvania registration shown inactive and once cancelled by that state's Attorney General's office, and an unverified Rhode Island registration whose last-seen expiration was April 2021 _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/bm-flooring-inc) — “Licence listed on BuildZoom: License #NAT-F244961-1, Status Active, Nation-level, Environmental Protection Agency, Type Renovation — BuildZo…”
  - [BuildZoom](https://www.buildzoom.com/contractor/bm-flooring-inc) — “Licence listed on BuildZoom: License #HIC.0656465, Status Active, State Connecticut, Type Home Improvement Contractor, Date Issued 04-01-202…”
  - [BuildZoom](https://www.buildzoom.com/contractor/bm-flooring-inc) — “Licence listed on BuildZoom: License #40933, Status Active, State Rhode Island, Type Residential And Commercial Contractor — marked 'License…”
  - [BuildZoom](https://www.buildzoom.com/contractor/bm-flooring-inc) — “Licence listed on BuildZoom: License #PA180181, Status Inactive, State Pennsylvania — BuildZoom states the status 'was at one point cancelle…”
- Specializes in Flooring _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779) — “Services offered (Better Business Bureau): Floor Installation, Hardwood flooring installation, Laminate flooring installation, Carpeting, Vi…”
  - [Porch](https://pro.porch.com/norwood-ma/flooring-contractors/bm-flooring-inc-2/pp) — “Services offered (Porch): Bamboo Flooring Installation, Carpet Binding, Carpet Installation, Carpet Stretching, Carpeting”

## License

No license record has been checked yet for this contractor.

## Sources

- [Better Business Bureau](https://www.bbb.org/us/ma/norwood/profile/floor-installation/bm-flooring-inc-0021-96779): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/bm-flooring-inc): Listed on this source
- [Porch](https://pro.porch.com/norwood-ma/flooring-contractors/bm-flooring-inc-2/pp): Listed on this source

## Recent reviews

- **1/5 · Porch · John C. · 2021-08-18**: They are contracted to do flooring for LL Flooring in Maine. They subcontracted to another company for the install. During the install the sub inadvertently cut partially through a wire that lowers an outlet and two lights. I sent them an email with photos and have now called twice leaving a detaile…
- **1/5 · Porch · Daniel C. · 2020-02-20**: Warning! Deeply disappointed in the BM Flooring. I have had a disappointment time with this company. If Lumber liquidators is using them to install your floors go someplace else. After the install of my floors, 4 months later, I was having issues with flooring separation and notices some poor re-fin…
- **1/5 · Porch · Azhanay B. · 2017-10-11**: I am a realtor in the state of Massachusetts. I stopped by this office today to introduce myself and exchange business cards, not that I got a chance to do that, because despite the fact that 3 of the workers there (assuming one of them was a manager or someone of authority sitting at her desk) saw …
- **Better Business Bureau · Amy W**: LL Flooring most definitely needs to contract with someone else besides B M Flooring. They make the store look bad.
- **Better Business Bureau · Jackson H**: Worked with BM through LL Flooring and can't see why there are poor reviews as our experience was great. 2 Gentlemen showed up to do our job and were finished within the day.
- **Better Business Bureau · YVonne J**: Had flooring installed in 2 bedrooms and the kitchen in january of 2023. The installation crew was great.

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Data freshness: last scanned 2026-08-03T06:10:21.896Z.
Cite as: BM Flooring Inc. — Tavlee (https://tavlee.com/contractor/bm-flooring-inc)
Source: https://tavlee.com/contractor/bm-flooring-inc