--- title: "BMS CAT" description: "A flooded basement is the job BMS CAT's Marlborough office is called for. A 2024 customer said BMS CAT was on the scene the same day a water heater leak fl" doc_version: "2026-10-10" last_updated: "2026-10-10" --- # BMS CAT **Trade:** Remediation Services · **Address:** 615 Williams St, Marlborough, MA 01752 · **Phone:** (617) 958-8402 · **Website:** https://www.bmscat.com/locations/boston/?utm_source=google&utm_medium=organic&utm_campaign=gmb-homepage · **Languages:** English **Rating: 2.4/5** (medium confidence) — from 22 reviews across 5 sources. 82% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative. ## The honest read A flooded basement is the job BMS CAT's Marlborough office is called for. A 2024 customer said BMS CAT was on the scene the same day a water heater leak flooded a finished basement level, and had begun water mitigation with vacuums, blowers and dehumidifiers. On its BBB page, the company lists fire and water damage restoration, smoke and odor deodorizing, mold and mildew restoration, duct cleaning, and carpet cleaning and drying among its services. A 2024 customer said 2 feet of storm water got into the basement and BMS CAT was there within a few hours to help. In 2024, a customer said Joehana and Leo took out the wet carpeting and vacuumed up water for at least two weeks. A 2025 customer whose job came through the insurance company said they installed a few mold remediation systems and gutted 2 bathrooms and floors, with no dust in the rest of the house. A 2024 customer said they were pleased enough with the remediation to have BMS do the reconstruction as well. A 2025 customer described a six-month kitchen, living room and bathroom remodel through the Boston/Marlborough office with dents in walls, mismatched cabinet doors and sloppy painting, and said the contractor caused more water damage reconnecting the washing machine with a cracked hose. That 2025 customer also advised checking invoices carefully for double charges. A 2024 customer said a sprinkler-leak restoration left closet doors missing, wall panels removed and the fire alarm uninstalled, and that BMS Cat failed to show up for three scheduled appointments to finish. In a 2023 review, a customer said BMS CAT replaced a header in the den but never found the root cause, which was the roof. The BBB grades BMS CAT a C and lists 4 complaints. **Strengths:** - Same-day flood response — a 2024 customer said they arrived the same day - Storm water help — a 2024 customer said they came within a few hours - Dust-free mold work — a 2025 customer saw no dust in the rest of the house **Concerns:** - Remodel workmanship — a 2025 customer cited wall dents, mismatched doors, sloppy paint - Missed appointments — a 2024 customer said three scheduled visits were no-shows - Leak root cause — a 2023 customer said the roof leak was never found - BBB grade C — the BBB lists four complaints ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2024 customer said BMS CAT arrived the same day a water heater leak flooded a finished basement and began water mitigation _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNINXEzMTVRRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgICH5q315QE%7C%7C?hl=en-US) — “5★ We had a massive water heater leak that flooded our entire finished basement level. BMS CAT was on the scene the same day and had begun …” - A 2024 customer said BMS CAT was there within a few hours after 2 feet of storm water got into the basement _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxM2VlRDhnRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgIC13eeD8gE%7C%7C?hl=en-US) — “5★ Nick, John, Kevin and their team are great to work with. During a recent storm, we got 2 feet of water in our basement so we needed to ge…” - A 2025 customer said they installed a few mold remediation systems and gutted 2 bathrooms and floors _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oaFZuUlBkMWxGTW1WUVZFVmtSVFF6ZGpWeE5FRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CAIQACodChtycF9oOmhhVnRPd1lFMmVQVEVkRTQzdjVxNEE%7C%7C?hl=en-US) — “5★ Very professional team. Arrived earlier than expected (++). Installed a few mold remediation systems. Gutted 2 bathrooms and floors. Very…” - The company's BBB page lists fire and water damage restoration, mold and mildew restoration, duct cleaning, and carpet cleaning and drying _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/marlborough/profile/fire-water-damage-restoration/bms-cat-boston-0021-566992) — “About (Better Business Bureau, self-described): BMS CAT Boston services include fire and water damage restoration, smoke and odor deodorizin…” - A 2025 customer described a remodel with dents in walls, mismatched cabinet doors, sloppy painting and added water damage from a cracked washing machine hose _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21Rd2RVVktabWRpVlhGc2ExUnFVRzlUU2tGRmQzYxAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CAIQACodChtycF9oOmQwdUVKZmdiVXFsa1RqUG9TSkFFd3c%7C%7C?hl=en-US) — “1★ I do not usually leave negative reviews but I had the most frustrating experience with the Boston/ Marlborough office of BMS for a kitche…” - A 2024 customer said BMS Cat failed to show up for three scheduled appointments to finish a sprinkler-leak restoration _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN6aHFTeHN3RRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgICzhqSxswE%7C%7C?hl=en-US) — “1★ I would like to share my extremely unsatisfactory service provided by BMS Cat Marlborough. Last October, a sprinkler leak caused signific…” - A 2023 customer said BMS CAT replaced a header but did not find the root cause of a leak, which was the roof _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURobkl6blhnEAE!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgIDhnIznXg%7C%7C?hl=en-US) — “1★ I had a negative experience with BMS CAT. I had water damage on a header in my Den. Steve came out Jan of 2022 said they could find the …” - BBB grade C; the BBB lists 4 complaints _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/marlborough/profile/fire-water-damage-restoration/bms-cat-boston-0021-566992) — “Better Business Bureau grade: C” - [Better Business Bureau](https://www.bbb.org/us/ma/marlborough/profile/fire-water-damage-restoration/bms-cat-boston-0021-566992) — “4 complaint(s) on file (count only)” - Google: 4.4 stars from 45 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=BMS%20CAT&query_place_id=ChIJH3x2_WqU44kRHHjV7mGqVkw) — “Google: 4.4★ from 45 ratings” - Specializes in Remediation Services _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21oaFZuUlBkMWxGTW1WUVZFVmtSVFF6ZGpWeE5FRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CAIQACodChtycF9oOmhhVnRPd1lFMmVQVEVkRTQzdjVxNEE%7C%7C?hl=en-US) — “5★ Very professional team. Arrived earlier than expected (++). Installed a few mold remediation systems. Gutted 2 bathrooms and floors. Very…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNINXEzMTVRRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgICH5q315QE%7C%7C?hl=en-US) — “5★ We had a massive water heater leak that flooded our entire finished basement level. BMS CAT was on the scene the same day and had begun …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMxM2VlRDhnRRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgIC13eeD8gE%7C%7C?hl=en-US) — “5★ Nick, John, Kevin and their team are great to work with. During a recent storm, we got 2 feet of water in our basement so we needed to ge…” - [Better Business Bureau](https://www.bbb.org/us/ma/marlborough/profile/fire-water-damage-restoration/bms-cat-boston-0021-566992) — “About (Better Business Bureau, self-described): BMS CAT Boston services include fire and water damage restoration, smoke and odor deodorizin…” - Also offers General Contractor / Remodeling _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMczRpTzd3RRAB!2m1!1s0x0:0x4c56aa61eed5781c!3m1!1s2@1:CIHM0ogKEICAgIDLs4iO7wE%7C%7C?hl=en-US) — “5★ BMS was absolutely wonderful. They kept us informed throughout the process and were quick to answer any questions we had. We were so pl…” ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Reddit](https://www.reddit.com/r/jobboardsearch/comments/1im3r1u/bms_cat_blackmon_mooring_is_hiring_a_assistant/): 0 community mentions discussing this business - [Google](https://www.google.com/maps/search/?api=1&query=BMS%20CAT&query_place_id=ChIJH3x2_WqU44kRHHjV7mGqVkw): 4.4★ from 45 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=BMS%20CAT&query_place_id=ChIJH3x2_WqU44kRHHjV7mGqVkw): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/marlborough/profile/fire-water-damage-restoration/bms-cat-boston-0021-566992): Listed on this source - [Local News](https://www.classaction.org/news/825k-bms-cat-settlement-resolves-class-action-lawsuit-over-february-2025-data-breach): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Lauren Blizzard · 2025-10-24**: I do not usually leave negative reviews but I had the most frustrating experience with the Boston/ Marlborough office of BMS for a kitchen/living room/bathroom remodel. Stephen L was my main contact and was dishonest about timelines for completion of work and had poor communication throughout 6 mont… - **5/5 · Google Reviews · Lev Tabenkin · 2025-09-22**: Very professional team. Arrived earlier than expected (++). Installed a few mold remediation systems. Gutted 2 bathrooms and floors. Very clean work, and no dust in rest of house. I did not hire them, as they came thru the insurance company, so don't know the cost. I would recommend them. - **5/5 · Google Reviews · Eileen Rita Ryan · 2025-07-21**: Excellent service - **5/5 · Google Reviews · Darlene Divino · 2025-04-27**: Great communication and service. Would recommend them highly. - **5/5 · Google Reviews · Jonathan Given · 2024-09-23**: Very helpful and cooperative/accommodating. Excellent workmanship. - **5/5 · Google Reviews · Gretchen Lutz · 2024-09-04**: We had a massive water heater leak that flooded our entire finished basement level. BMS CAT was on the scene the same day and had begun full water mitigation with vacuums, blowers and dehumdifiers. The technicians were reassuring, polite, professional and talented. Their work was impressive and th… - **5/5 · Google Reviews · Ann Lynds · 2024-07-23**: Reliable, Quick. Helpful thought they were great!!! - **5/5 · Google Reviews · david holmes · 2024-07-01**: Outstanding service and quality. - **5/5 · Google Reviews · Donna Siebert · 2024-07-01**: Everyone was awesome. First we met John, and he sent Joehana and Leo, they took out the wet carpeting and vacuumed up amazing amounts of water for at least two weeks. Oops, almost forgot to mention Daniel also came to help them one night until after one in the morning. Shawn came to survey what we w… - **5/5 · Google Reviews · Maggie Barbuto · 2024-06-30**: BMS was absolutely wonderful. They kept us informed throughout the process and were quick to answer any questions we had. We were so pleased with them during the remediation process that we asked them to do the reconstruction as well. We wouldn’t hesitate to recommend them! --- Data freshness: last scanned 2026-10-10T10:49:09.243Z. Cite as: BMS CAT — Tavlee (https://tavlee.com/contractor/bms-cat-marlborough) Source: https://tavlee.com/contractor/bms-cat-marlborough ## Sitemap [Full site index](https://tavlee.com/sitemap.md)