# Bonsai Kitchen Bath and Flooring **Trade:** Bathroom Remodel · **Address:** 803 S Main St #2, Leicester, MA 01524 · **Phone:** (508) 859-8075 · **Website:** https://www.bonsaikitchenandbath.com/ · **Languages:** English **Rating: 4.4/5** (medium confidence) — from 41 reviews across 3 sources. 100% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 0 negative. ## The honest read Bonsai Kitchen Bath and Flooring presents itself as a family-owned showroom and remodeling business at 803 S Main St. in Leicester, Massachusetts. The company says its remodeling history reaches back three generations; its website identifies Kristin Hintlian as Lead Designer and Jason Hintlian as Project Manager. Its showroom and installation offering covers kitchens, bathrooms, flooring, lighting, cabinets, countertops, and related finish selections. Customers consistently describe patient, knowledgeable help choosing materials and designs. Reviews from 2024 through 2026 discuss kitchen and bathroom remodel planning, basement conversions, hardwood and tile flooring, backsplash installation, vanities, cabinets, lighting, and countertops. Several customers describe completed installations as high quality, on time, or within budget, including a hardwood floor installed in a finished basement and a backsplash completed within two weeks of approval. The Google profile has 43 ratings, while 41 detailed review records are represented in the recent track record. The strongest fit is for homeowners or contractors who want a design showroom paired with product selection and, for some projects, installation coordination. The website says customers may use Bonsai Builders, an approved contractor, or their own contractor for installation, so prospective customers should confirm which entity will perform the work, the exact scope, and who holds responsibility for permits and trade work. The available material does not state a license number, insurance claim, emergency service, or 24/7 availability. Bonsai is a reasonable call for a finish-selection-heavy kitchen, bathroom, flooring, or lighting project where design guidance matters. Before booking, confirm the installation partner, written scope, schedule, warranty, and budget for the specific project. **Strengths:** - Patient, knowledgeable design guidance is a repeated theme in customer reviews. - Customers describe a broad showroom selection and help coordinating finishes. - Detailed reviews report positive flooring, backsplash, bathroom, basement, and kitchen outcomes. **Concerns:** - No license number or insurance claim is stated in the available material. - Customers should confirm whether Bonsai Builders, an approved contractor, or their own contractor will perform installation. - No emergency or 24/7 service is stated. ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - The business identifies itself as a family-owned showroom and remodeling business in Leicester, Massachusetts, with a remodeling history dating back three generations. _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Official Website](https://www.bonsaikitchenandbath.com) — “Company history (self-reported): The business says it was founded to bring kitchen and bathroom products together under one roof and has a r…” - [Official Website](https://www.bonsaikitchenandbath.com) — “Stated service area (self-reported): Leicester” - The website identifies Kristin Hintlian as Lead Designer and Jason Hintlian as Project Manager. _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Ownership (self-reported): Jason and Kristin Hintlian run the business, with Kristin identified as Lead Designer and Jason as Project Manage…” - Customers repeatedly praise the team's patient, knowledgeable design guidance and help selecting materials for kitchens, bathrooms, flooring, lighting, cabinets, and related finishes. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eE9UWTFXRVpvWDNoUmMwbE5hMVJIZGtSak5uYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOl8xOTY1WEZoX3hRc0lNa1RHdkRjNnc%7C%7C?hl=en) — “5★ I enjoyed shopping at the showroom. The staff were so helpful and patient with me share possibilities. They have so many choices and he…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKV1FUbDFPRWxVU1RaamJuUm1NR3hDZVVRM2RIYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOlJWQTl1OElUSTZjbnRmMGxCeUQ3dHc%7C%7C?hl=en) — “5★ We worked through the Bonsai Showroom to select the finishes for our home renovation. The team patiently helped us make decisions on fin…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21SaGFsaGlSMVZaYmpjMVZtMUhjMkpKTldabVNrRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOmRhalhiR1VZbjc1Vm1Hc2JJNWZmSkE%7C%7C?hl=en) — “5★ I don’t know much about design, so walking into Bonsai Kitchen & Flooring Showroom was a big help. Kristin was super knowledgeable and gu…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GSlVuQlRZMlpmWTJac1dIVkhZMkYyU0dka1lsRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOmFJUnBTY2ZfY2ZsWHVHY2F2SGdkYlE%7C%7C?hl=en) — “5★ We had an exceptional experience at Bonsai Kitchen & Flooring Showroom. Kristin was knowledgeable, helpful, and made the process of choos…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNLVFydm5zbnBmM1NnEAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEM-Qrvnsnpf3Sg%7C%7C?hl=en) — “5★ We stopped by Bonsai several months ago when we decided to remodel our outdated kitchen. We had stopped by a couple other showrooms but s…” - Reviewers report positive completed work involving hardwood flooring, tile, backsplashes, kitchen renovations, bathrooms, basements, and countertops. _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOTWRIaEthRm8zZGkxMmFFcGthbkJzUkV3MUxXYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOkNMdHhKaFo3di12aEpkanBsREw1LWc%7C%7C?hl=en) — “5★ I stopped into Bonsai on 11/15 looking for hardwood floor in family room - 550sf. They helped us pick a nice red oak floor at very good …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxb1lXUkllSEI1VkUxaVRsZ3piVXh4VmpKSFVrRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOk1oYWRIeHB5VE1iTlgzbUxxVjJHUkE%7C%7C?hl=en) — “5★ Rob and associates were very helpful in choosing the correct tile for my project. The tile was ready when I was ready for installation a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ReFQzTkVkV05vZVZoWlNHMWZTRmRIWTBOa1IyYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOmQxT3NEdWNoeVhZSG1fSFdHY0NkR2c%7C%7C?hl=en) — “5★ Loved working with Bonsai for our recent kitchen renovation. They offered the best suggestions and pricing and gave us a beautiful model…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkc1gxUlNlWE4wWW1KR05qRjBiWGRLVEVwSVYzYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOjdsX1RSeXN0YmJGNjF0bXdKTEpIV3c%7C%7C?hl=en) — “5★ I went to Bonsai with pictures of my kitchen and a sample tile for a backsplash. I left with great ideas and three sample boards. They ca…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsQ1ZHOU5TelpzYW0xYVlYcGpjemhJYUhkdVNsRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOklCVG9NSzZsam1aYXpjczhIaHduSlE%7C%7C?hl=en) — “5★ We worked closely with Kristen and Rob to select flooring, kitchen cabinets, hardware, and bathroom vanity and lights for our complete ba…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTUNJMzUtLUF3EAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEICAgMCI35--Aw%7C%7C?hl=en) — “5★ Kristin and the Bonsai crew were great to work with. They have great customer service and are kitchen countertops look great!” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmd2ZLMkRnEAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEICAgICfwfK2Dg%7C%7C?hl=en) — “5★ I had a solid experience with the folks at Bonsai in getting hardwood floors installed in my finished basement. I had carpeting previousl…” - The Google profile reports 5 stars from 43 ratings; the detailed review record spans 41 reviews from 2024 through 2026 and is overwhelmingly positive. _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Bonsai%20Kitchen%20Bath%20and%20Flooring&query_place_id=ChIJeZlaIgAD5IkRn2hmcQUOJuY) — “Google: 5★ from 43 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w4eE9UWTFXRVpvWDNoUmMwbE5hMVJIZGtSak5uYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOl8xOTY1WEZoX3hRc0lNa1RHdkRjNnc%7C%7C?hl=en) — “5★ I enjoyed shopping at the showroom. The staff were so helpful and patient with me share possibilities. They have so many choices and he…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzd0s3bE93EAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEICAgIC3wK7lOw%7C%7C?hl=en) — “5★ Highly recommend, very welcoming, patient and honest. They actually care about their customers and the quality of their products are unma…” - The website offers multiple installation paths, including Bonsai Builders, approved contractors, or a customer's own contractor, so customers should confirm the performing entity and exact installation responsibility. _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Official Website](https://www.bonsaikitchenandbath.com) — “Company history (self-reported): The business says it was founded to bring kitchen and bathroom products together under one roof and has a r…” - Specializes in Bathroom Remodel _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKV1FUbDFPRWxVU1RaamJuUm1NR3hDZVVRM2RIYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOlJWQTl1OElUSTZjbnRmMGxCeUQ3dHc%7C%7C?hl=en) — “5★ We worked through the Bonsai Showroom to select the finishes for our home renovation. The team patiently helped us make decisions on fin…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tsQ1ZHOU5TelpzYW0xYVlYcGpjemhJYUhkdVNsRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOklCVG9NSzZsam1aYXpjczhIaHduSlE%7C%7C?hl=en) — “5★ We worked closely with Kristen and Rob to select flooring, kitchen cabinets, hardware, and bathroom vanity and lights for our complete ba…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xCUFVuVnlUR3B4U1hGa1dGVlpSRGhqZFUxS2NYYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOlBPUnVyTGpxSXFkWFVZRDhjdU1KcXc%7C%7C?hl=en) — “5★ In May 2024 we encountered a problem with the floor of our 20+ year old primary bathroom floor leaking. It took us until August to find B…” - Specializes in Kitchen Remodel _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21ReFQzTkVkV05vZVZoWlNHMWZTRmRIWTBOa1IyYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOmQxT3NEdWNoeVhZSG1fSFdHY0NkR2c%7C%7C?hl=en) — “5★ Loved working with Bonsai for our recent kitchen renovation. They offered the best suggestions and pricing and gave us a beautiful model…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGamFqTm5jRWRRVmtKck4wSjRjbFJxYkdGV00wRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOlFjajNncEdQVkJrN0J4clRqbGFWM0E%7C%7C?hl=en) — “5★ Bonsai Kitchen was great at helping me go through the steps to pick out everything I needed for my new kitchen. I worked with Rob with so…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VNLVFydm5zbnBmM1NnEAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEM-Qrvnsnpf3Sg%7C%7C?hl=en) — “5★ We stopped by Bonsai several months ago when we decided to remodel our outdated kitchen. We had stopped by a couple other showrooms but s…” - Specializes in Flooring _(confidence: high)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT210SUxVeExabGxTY0ZRMU1tRm5kVEJmUVVaTk4yYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOmtILUxLZllScFQ1MmFndTBfQUZNN2c%7C%7C?hl=en) — “5★ Friendly and professional from sales to installation. Kitchen flooring looks great. Will definitely consider them for other home remodeli…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOTWRIaEthRm8zZGkxMmFFcGthbkJzUkV3MUxXYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOkNMdHhKaFo3di12aEpkanBsREw1LWc%7C%7C?hl=en) — “5★ I stopped into Bonsai on 11/15 looking for hardwood floor in family room - 550sf. They helped us pick a nice red oak floor at very good …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNmd2ZLMkRnEAE!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CIHM0ogKEICAgICfwfK2Dg%7C%7C?hl=en) — “5★ I had a solid experience with the folks at Bonsai in getting hardwood floors installed in my finished basement. I had carpeting previousl…” - Also offers General Contractor / Remodeling _(confidence: medium)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Official Website](https://www.bonsaikitchenandbath.com) — “Company history (self-reported): The business says it was founded to bring kitchen and bathroom products together under one roof and has a r…” - Also offers Specialty Services _(confidence: medium)_ - [Official Website](https://www.bonsaikitchenandbath.com) — “Bonsai Kitchen Bath and Flooring is a family-owned Massachusetts showroom and remodeling business providing kitchen, bathroom, flooring, lig…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxb1lXUkllSEI1VkUxaVRsZ3piVXh4VmpKSFVrRRAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOk1oYWRIeHB5VE1iTlgzbUxxVjJHUkE%7C%7C?hl=en) — “5★ Rob and associates were very helpful in choosing the correct tile for my project. The tile was ready when I was ready for installation a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkc1gxUlNlWE4wWW1KR05qRjBiWGRLVEVwSVYzYxAB!2m1!1s0x0:0xe6260e057166689f!3m1!1s2@1:CAIQACodChtycF9oOjdsX1RSeXN0YmJGNjF0bXdKTEpIV3c%7C%7C?hl=en) — “5★ I went to Bonsai with pictures of my kitchen and a sample tile for a backsplash. I left with great ideas and three sample boards. They ca…” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Bonsai%20Kitchen%20Bath%20and%20Flooring&query_place_id=ChIJeZlaIgAD5IkRn2hmcQUOJuY): 5.0★ from 43 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Bonsai%20Kitchen%20Bath%20and%20Flooring&query_place_id=ChIJeZlaIgAD5IkRn2hmcQUOJuY): Listed on this source - [Official Website](https://www.bonsaikitchenandbath.com): Self-reported profile and service details ## Recent reviews - **5/5 · Google Reviews · j · 2026-08-23**: I enjoyed shopping at the showroom. The staff were so helpful and patient with me share possibilities. They have so many choices and helped me with my design. - **5/5 · Google Reviews · Rich Lisowski · 2026-08-23**: Travis was so helpful in the showroom. There were so many things to choose from and it was a great experience. - **5/5 · Google Reviews · Mathew Tolman · 2026-06-12**: Kristen and Jay have an absolutely stunning showroom and beyond professional service. As a contractor shoot was always available to me to answer any questions. My clients may have, and when we actually ran into a snag on a project. She had solutions readily available. Highly recommend to any contrac… - **5/5 · Google Reviews · Scott Horton · 2026-05-24**: We worked through the Bonsai Showroom to select the finishes for our home renovation. The team patiently helped us make decisions on finishes for a primary bedroom and bathroom including windows, doors, hardwood, tile and plumbing fixtures. It was a huge project for us and we definitely appreciate… - **5/5 · Google Reviews · Rae Mucciarone · 2026-04-14**: Thank you Kristin and Jason and the Bonsai team for working with us on our home renovation. We selected finishes at the showroom including hardwood flooring, tile, and bathroom fixtures. Kristin patiently worked with us and helped us make these important choices for our home. - **5/5 · Google Reviews · Nina Welch · 2026-03-12**: This review is long overdue, but well deserved! When we walked in, we were overwhelmed with the choices in front of us, and no real idea of what we were looking for in a new primary bath. We were greeted immediately by Travis, who was very welcoming, friendly and comfortable to be around. Within abo… - **5/5 · Google Reviews · Gary Goldberg · 2026-02-14**: Friendly and professional from sales to installation. Kitchen flooring looks great. Will definitely consider them for other home remodeling projects! - **5/5 · Google Reviews · Carolyn Baldino · 2026-02-03**: We had a great experience at the Bonsai Kitchen Bath and Flooring showroom!! Kristin came up with a great design after I told her what I wanted. There were lots of options to choose from in the showroom. Kristin and Jason were very professional and helpful. Very happy with the final product. Highly … - **5/5 · Google Reviews · Ruth Sedlock · 2026-01-09**: Imagine taking the “overwhelm” out of your project’s design process! We got expert advice and great choices in Bonsai’s design center - Travis, Kristin, and Rob helped us make beautiful decisions for our finished basement project. We love our results! - **5/5 · Google Reviews · Jim Copeland · 2025-12-18**: I stopped into Bonsai on 11/15 looking for hardwood floor in family room - 550sf. They helped us pick a nice red oak floor at very good price point and scheduled the installation. Materials arrived from the MFG on 11/25. Installation crew came on 11/28 and crushed it...5 guys had old carpet demo'… --- Data freshness: last scanned 2026-08-25T14:58:52.760Z. Cite as: Bonsai Kitchen Bath and Flooring — Tavlee (https://tavlee.com/contractor/bonsai-kitchen-bath-and-flooring-leicester) Source: https://tavlee.com/contractor/bonsai-kitchen-bath-and-flooring-leicester