# Boston Home Solutions

**Trade:** Roofing · **Address:** 258 Salem Rd, Billerica, MA 01821, USA · **Phone:** (617) 507-1703 · **Website:** http://bostonhomesolution.net/ · **Languages:** English

**Rating: 2.3/5** (low confidence) — from 4 reviews across 4 sources.

## The honest read

Boston Home Solutions is a Billerica roofing and siding outfit run by Marcelo, whose BuildZoom profile says the team has worked Greater Boston since 2002 on roof replacement and repair, siding, gutters and flashing, skylights, painting and storm restoration with emergency tarping.

Reviews split sharply by year. In 2022, customers described prompt, professional service — one BuildZoom reviewer said a Facebook referral led to an immediate response, a quote, a firm date, and a siding repair finished clean, efficient and timely; a Google reviewer that October said the crew knew what they were doing and was satisfied with the results. But in a November 2023 Google review, a customer who'd hired Marcelo for roofing, gutters, painting, siding repairs, a chimney cap, garage and marble vanity work across two properties said he completed about half the job in May 2023, took the bulk of the payment, and by November still hadn't returned to finish despite repeated attempts to reach him.

BuildZoom's profile lists an active Massachusetts Construction Supervisor Specialty license, but shows the company's home improvement contractor registration, #198947, as inactive — worth confirming current registration before signing anything. Google's 3.7★ aggregate and BuildZoom's 5.0★ aggregate also diverge noticeably.

Get a written schedule with milestone payments tied to completed work, and ask directly about the unfinished 2023 job before handing over a deposit.

**Strengths:**
- Prompt professional crew — 2022 reviews cite quick quotes and clean work

**Concerns:**
- Unfinished job — 2023 review says paid work was left half done
- Inactive HIC registration — Massachusetts home improvement license listed inactive

**Where sources disagree:**
- Google's 3.7★ aggregate and BuildZoom's 5.0★ aggregate diverge, and the most detailed, most recent review describes an unresolved unfinished job.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- In a November 2023 review, a customer described hiring the company for roofing, gutters, painting, siding repairs, a chimney cap, garage and marble vanity work across two properties; the company completed about half the work in May 2023, took the majority of the payment, and had not returned to finish by the time of the November 2023 review despite repeated attempts to reach them. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsbUlXbWR3EAE!2m1!1s0x0:0x709ea9df0e5ff0e5!3m1!1s2@1:CIHM0ogKEICAgIClmIWmdw%7C%7C?hl=en) — “1★ Marcelo (owner) offers a competitive price, he is just not very reliable.

Originally hired Boston Home Solutions to repair siding on my …”
- Earlier 2022 reviews described the crew as prompt, professional and responsive, with one customer highlighting an immediate response and a clean, efficient and timely siding repair. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Found company on Billerica Facebook reviews there were excellent . When contacted response was immediate , came and reviewed job . presented…”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Marcelo and his team are prompt and professional”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtaUtQejNnRRAB!2m1!1s0x0:0x709ea9df0e5ff0e5!3m1!1s2@1:CIHM0ogKEICAgIC-iKPz3gE%7C%7C?hl=en) — “5★ The crew knew what they were doing. I was satified with what they did.”
- BuildZoom's profile says the company has served Greater Boston since 2002 doing residential roofing, siding, painting and storm restoration, and shows 24 permitted projects with a BuildZoom score in the top 1% of Massachusetts licensed contractors. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “24 project(s) shown on BuildZoom”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “BuildZoom profile for Boston Home Solution Inc at 258 Salem Rd, Billerica MA (phone 617-206-7862), a roofer with 24 permitted projects, a Bu…”
- BuildZoom lists the company's Massachusetts home improvement contractor registration, #198947, as inactive, while its Construction Supervisor Specialty license, #CSSL-100141, is listed active. _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Licence listed on BuildZoom: License #CSSL-100141 Status Active State Massachusetts Type Construction Supervisor Specialty Class CS”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Licence listed on BuildZoom: License #198947 Status Inactive State Massachusetts Type Home Improvement Contractor”
- BuildZoom's profile lists general liability insurance with Utica First and workers' compensation coverage with Pennsylvania Manufacturers. _(confidence: low)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “BuildZoom profile for Boston Home Solution Inc at 258 Salem Rd, Billerica MA (phone 617-206-7862), a roofer with 24 permitted projects, a Bu…”
- Specializes in Roofing _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Services offered (BuildZoom): Roofing, Siding, Gutters and Flashing, Skylights, home remodeling, painting, storm restoration, emergency roof…”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “BuildZoom profile for Boston Home Solution Inc at 258 Salem Rd, Billerica MA (phone 617-206-7862), a roofer with 24 permitted projects, a Bu…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsbUlXbWR3EAE!2m1!1s0x0:0x709ea9df0e5ff0e5!3m1!1s2@1:CIHM0ogKEICAgIClmIWmdw%7C%7C?hl=en) — “1★ Marcelo (owner) offers a competitive price, he is just not very reliable.

Originally hired Boston Home Solutions to repair siding on my …”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Services offered (BuildZoom): Roofing, Siding, Gutters and Flashing, Skylights, home remodeling, painting, storm restoration, emergency roof…”
- Also offers House Painting _(confidence: low)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNsbUlXbWR3EAE!2m1!1s0x0:0x709ea9df0e5ff0e5!3m1!1s2@1:CIHM0ogKEICAgIClmIWmdw%7C%7C?hl=en) — “1★ Marcelo (owner) offers a competitive price, he is just not very reliable.

Originally hired Boston Home Solutions to repair siding on my …”
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Services offered (BuildZoom): Roofing, Siding, Gutters and Flashing, Skylights, home remodeling, painting, storm restoration, emergency roof…”
- Also offers General Contractor / Remodeling _(confidence: low)_
  - [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc) — “Services offered (BuildZoom): Roofing, Siding, Gutters and Flashing, Skylights, home remodeling, painting, storm restoration, emergency roof…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Boston%20Home%20Solutions&query_place_id=ChIJo2146UFx44kR5fBfDt-pnnA): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Boston%20Home%20Solutions&query_place_id=ChIJo2146UFx44kR5fBfDt-pnnA): 3.7★ from 3 ratings
- [Houzz](https://www.houzz.com/professionals/general-contractors/boston-home-solutions-pfvwus-pf~94788861): Listed on this source
- [Thumbtack](https://www.thumbtack.com/ma/malden/general-contractors/boston-home-solutions/service/468701068209651725): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/boston-home-solution-inc): 5.0★ from 2 ratings

## Recent reviews

- **1/5 · Google Reviews · Ricky K · 2023-11-13**: Marcelo (owner) offers a competitive price, he is just not very reliable.

Originally hired Boston Home Solutions to repair siding on my home. It was a took two months to come out and fix the siding, but Marcelo and his team offered a competitive price.

Hired Marcelo for two other properties to do …
- **BuildZoom · John F. · 2022-12-29**: Found company on Billerica Facebook reviews there were excellent . When contacted response was immediate , came and reviewed job . presented quote gave us date for job and completed everything in a clean efficient and timely manner . Highly recommend , efficient and responsive .
- **5/5 · Google Reviews · Jerry Wiktorowski · 2022-10-25**: The crew knew what they were doing. I was satified with what they did.
- **BuildZoom · John M. · 2022-10-17**: Marcelo and his team are prompt and professional

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Data freshness: last scanned 2026-08-02T03:10:59.206Z.
Cite as: Boston Home Solutions — Tavlee (https://tavlee.com/contractor/boston-home-solutions-billerica)
Source: https://tavlee.com/contractor/boston-home-solutions-billerica