--- title: "Brainerd Fireplace And Appliance, LLC" description: "Brainerd Fireplace And Appliance, LLC works on gas fireplaces, propane stoves and household appliances. A 2023 customer called it an owner-operated company" doc_version: "2026-10-17" last_updated: "2026-10-17" --- # Brainerd Fireplace And Appliance, LLC **Trade:** Appliance Repair · **Address:** 35 Castle View Dr Rear 4, Chester, CT 06412 · **Phone:** (860) 552-9778 · **Website:** https://www.facebook.com/brainerdfireapp/ · **Languages:** English **Rating: 3.6/5** (medium confidence) — from 46 reviews across 3 sources. 96% of sentiment-scored reviews read net-positive. Last 6 months: 1 reviews, 1 negative. ## The honest read Brainerd Fireplace And Appliance, LLC works on gas fireplaces, propane stoves and household appliances. A 2023 customer called it an owner-operated company and said Marc called back the same day, came out within a day and fixed their dryer for a reasonable price. A 2023 customer said Marc looked at their gas fireplace, reset the thermocouple, changed the jet from N gas to LP, cleaned up the inside and put it back together. In a 2023 review, a customer said Marc stayed with a Vermont Casting propane stove for over two hours and fixed a component shorting in the stove's electronics. A 2024 customer said they hired Marc to install a gas fueled fireplace, an outdoor gas cooking station and a pool heater. A 2024 customer said Marc looked at an elderly family member's fireplace that she had been told needed a major repair and said it was wired incorrectly. A 2026 customer said Mark repaired their propane stove where other repair outfits said it couldn't be done. The appliance side runs from ovens to refrigerators. A 2024 customer said Mark got their oven working right before Thanksgiving and later fixed their washing machine so it wasn't filled with water anymore. A 2022 customer said that when the refrigerator at their rental property stopped cooling, Marc arranged to visit within a couple of hours and offered two cost options based on the shipping cost of the part. A recent customer says they called a number of times over a three-week period and texted, got no response at all and finally gave up. A 2026 customer said Marc, the owner, came in November to assess a gas fireplace set, was given half of the estimate as a down payment and was not heard from since; that customer wrote that the matter now has to go through small claims. **Strengths:** - A same-day callback — a 2023 customer said Marc called back the same day - A stubborn propane stove — a 2023 customer said Marc fixed a shorting component - Gas fireplace installs — a 2024 customer had a gas logset and vented fireplace put in - A quick refrigerator visit — a 2022 customer said Marc arranged a visit within hours **Concerns:** - No response — a recent customer called and texted for three weeks without reply - Small claims matter — a 2026 customer paid half down, then heard nothing ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - A 2023 customer described it as an owner-operated company _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwdnFlRU1REAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDpvqeEMQ%7C%7C?hl=en-US) — “5★ I would highly recommend this owner-operated company for any appliance or fireplace needs. Marc was responsive and professional. He calle…” - A 2023 customer said Marc called back the same day, came out within a day and fixed their dryer _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwdnFlRU1REAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDpvqeEMQ%7C%7C?hl=en-US) — “5★ I would highly recommend this owner-operated company for any appliance or fireplace needs. Marc was responsive and professional. He calle…” - Gas fireplace repair, including a thermocouple reset and a jet change from natural gas to LP described by a 2023 customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURWbWZUVDJBRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDVmfTT2AE%7C%7C?hl=en-US) — “5★ I called Marc to look at my gas fireplace. I always expect to get bad news and a big bill. Not with Marc, he looked at the fireplace rese…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlNjhDUTl3RRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDe68CQ9wE%7C%7C?hl=en-US) — “5★ Marc helped us with a repair of our gas fireplace that had an issue with the pilot light staying on. He was professional and extremely kn…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNVlUVnVnRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDm5YTVugE%7C%7C?hl=en-US) — “5★ Marc came out today to repair my gas fireplace. Very knowledgeable, great to work with and it's now operating perfectly. He took time t…” - Gas fireplace installation, including a gas logset and a vented fireplace described by a 2024 customer _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURUc1liazR3RRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDTsYbk4wE%7C%7C?hl=en-US) — “5★ We hired Marc to install a gas fueled fireplace, an outdoor gas cooking station, and a pool heater. He is a hardworking, knowledgeable, a…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNEODlqWmdBRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgICD89jZgAE%7C%7C?hl=en-US) — “5★ We used Marc to install a gas logset in our existing fireplace and to install a vented fireplace in a renovated porch. Marc is great to …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURoajhhUDl3RRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDhj8aP9wE%7C%7C?hl=en-US) — “5★ Installed two gas fireplaces in our home and we couldn’t be happier with the overall job and the quality of the workmanship. Marc was p…” - A 2023 customer said Marc fixed a component shorting in a propane stove's electronics after more than two hours _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ1bWVTZ2xnRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgID5meSglgE%7C%7C?hl=en-US) — “5★ We could not have been more pleased with Marc!!! We had a Vermont Casting propane stove that had been a problem since day one. Forward to…” - Household appliance repair, from ovens and washing machines to refrigerators and dryers _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5cUlPYWFREAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIC9qIOaaQ%7C%7C?hl=en-US) — “5★ Mark got our oven working when it went on the fritz right before Thanksgiving. Then last week he fixed our washing machine so that it was…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwdnFlRU1REAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDpvqeEMQ%7C%7C?hl=en-US) — “5★ I would highly recommend this owner-operated company for any appliance or fireplace needs. Marc was responsive and professional. He calle…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtak5xX1R3EAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDmjNq_Tw%7C%7C?hl=en-US) — “5★ I called Marc when the refrigerator at our rental property stopped cooling. He answered immediately and made arrangements to visit the un…” - A recent customer said calls and texts over three weeks got no response _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tSUVF6QnJVWFYyYURGVE1XMUxOWE5xTWsxaU5FRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CAIQACodChtycF9oOkRQQzBrUXV2aDFTMW1LNXNqMk1iNEE%7C%7C?hl=en-US) — “1★ Called a number of times over a 3 week period, also texted. No response at all. Surprised a company would operate in this manner. I f…” - A 2026 customer said they paid half of an estimate as a down payment, heard nothing since and the matter is going to small claims _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VeE5GcHlTUzEyTVVGTlFtRm9SWGMxTWw5UlNYYxAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CAIQACodChtycF9oOnUxNFpySS12MUFNQmFoRXc1Ml9RSXc%7C%7C?hl=en-US) — “1★ Marc, the owner came in November to assess a gas fireplace set. Half of estimate given as down payment. We never heard from him since. Ma…” - 46 Google reviews from 2021 to 2026, with a Google rating of 4.8 from 52 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Brainerd%20Fireplace%20And%20Appliance%2C%20LLC&query_place_id=ChIJBcyzW3Q75okRK3aUq9U0EmY) — “Google: 4.8★ from 52 ratings” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM5cUlPYWFREAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIC9qIOaaQ%7C%7C?hl=en-US) — “5★ Mark got our oven working when it went on the fritz right before Thanksgiving. Then last week he fixed our washing machine so that it was…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURwdnFlRU1REAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDpvqeEMQ%7C%7C?hl=en-US) — “5★ I would highly recommend this owner-operated company for any appliance or fireplace needs. Marc was responsive and professional. He calle…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHMmZYOVNREAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDG2fX9SQ%7C%7C?hl=en-US) — “5★ Marc diagnosed and got our fridge up and running while we wait on replacement parts. This is the second time we’ve hired him (first job …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtak5xX1R3EAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDmjNq_Tw%7C%7C?hl=en-US) — “5★ I called Marc when the refrigerator at our rental property stopped cooling. He answered immediately and made arrangements to visit the un…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtcjZqeE9REAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgICmr6jxOQ%7C%7C?hl=en-US) — “5★ Marc has been absolutely wonderful! I purchased my first home the beginning of November 2021 and had some appliance issues. My fridge did…” - Also offers HVAC / Heating & Cooling _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQxNnJDVWZnEAE!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgID16rCUfg%7C%7C?hl=en-US) — “5★ Marc is honest and knows what he is doing. I have had him service our gas fireplace and gas heater for years. On time, honest and respons…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlaDh6S3pBRRAB!2m1!1s0x0:0x661234d5ab94762b!3m1!1s2@1:CIHM0ogKEICAgIDeh8zKzAE%7C%7C?hl=en-US) — “5★ Marc repaired my Hampton propane heating stove. He did a great job. He is friendly, professional and experienced. I’ll definitely call hi…” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Brainerd%20Fireplace%20And%20Appliance%2C%20LLC&query_place_id=ChIJBcyzW3Q75okRK3aUq9U0EmY): 4.8★ from 52 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Brainerd%20Fireplace%20And%20Appliance%2C%20LLC&query_place_id=ChIJBcyzW3Q75okRK3aUq9U0EmY): Listed on this source - [Local News](https://gillslist.com/contractors/e92665f2-73f3-432a-94cd-1a7948205b40): Listed on this source ## Recent reviews - **1/5 · Google Reviews · David Ingber · 2026-06-22**: Called a number of times over a 3 week period, also texted. No response at all. Surprised a company would operate in this manner. I finally gave up. - **1/5 · Google Reviews · Bernadette Roncallo · 2026-02-07**: Marc, the owner came in November to assess a gas fireplace set. Half of estimate given as down payment. We never heard from him since. Matter now has to go through small claims. What a shame as he seemed like a nice young man and was recommended by Pondside Kitchens in Deep River. - **5/5 · Google Reviews · Matthew Cholewa · 2026-01-09**: Mark did an excellent job repairing my propane stove where other repair outfits said it couldn’t be done. Highly recommend him. - **5/5 · Google Reviews · Tom Purcell · 2024-05-25**: We hired Marc to install a gas fueled fireplace, an outdoor gas cooking station, and a pool heater. He is a hardworking, knowledgeable, and innovative professional that provided the exact results we wanted in all three areas. I highly recommend Brainerd Fireplace and Appliance! If you go with Marc y… - **5/5 · Google Reviews · Drew Van Voorhees · 2024-04-01**: We used Marc to install a gas logset in our existing fireplace and to install a vented fireplace in a renovated porch. Marc is great to work with and did a good job on everything. He has also been very helpful as we learn how to use the new Mendota system. Would recommend him to others. - **5/5 · Google Reviews · Margaret Austin · 2024-03-01**: Mark got our oven working when it went on the fritz right before Thanksgiving. Then last week he fixed our washing machine so that it wasn't filled with water anymore. He's been really responsive and able to get us into his schedule. His pricing has been very fair and he's just a really nice guy. I … - **5/5 · Google Reviews · Jessica Volk · 2024-02-01**: I have had Marc come several times for different appliance repairs over the past few years and Marc was always able to fix what was needed.. Marc is very knowledgeable and dependable… He’s the guy you want to call - **5/5 · Google Reviews · Elaine Lochem · 2024-01-06**: I have used Brainerd Fireplace for years. Great customer service, on time, explained work that was performed. Mark emulates what all business owners should be doing. - **5/5 · Google Reviews · D Day · 2024-01-06**: Marc is honest and knows what he is doing. I have had him service our gas fireplace and gas heater for years. On time, honest and responsive to service needs, what more can you ask for!! We had Marc look an elderly family members fireplace she had been told it needed a major repair and expensive pa… - **5/5 · Google Reviews · Gail Rich · 2024-01-06**: Marc has been coming to my house for years. He expertly cleans and repairs my Vermont Castings Fireplace at a very reasonable price. Soon, he will be flushing and cleaning my Noritz on-demand hot water appliance. He's always on time, prepared and ready to go. Brings repair parts, too! --- Data freshness: last scanned 2026-10-13T21:29:36.861Z. Cite as: Brainerd Fireplace And Appliance, LLC — Tavlee (https://tavlee.com/contractor/brainerd-fireplace-and-appliance-llc-chester) Source: https://tavlee.com/contractor/brainerd-fireplace-and-appliance-llc-chester ## Sitemap [Full site index](https://tavlee.com/sitemap.md)