--- title: "Brass City Fuel" description: "Brass City Fuel sells home heating oil, and its website pitches discount oil prices with a delivery system for customers in Danbury, Fairfield and Norwalk," doc_version: "2026-10-09" last_updated: "2026-10-09" --- # Brass City Fuel **Trade:** Heating Oil Delivery · **Address:** 130 Washington St, Waterbury, CT 06708 · **Phone:** (203) 204-3710 · **Website:** http://www.brasscityfuel.com/ · **Languages:** English **Rating: 1.9/5** (medium confidence) — from 9 reviews across 5 sources. 56% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 1 negative. ## The honest read Brass City Fuel sells home heating oil, and its website pitches discount oil prices with a delivery system for customers in Danbury, Fairfield and Norwalk, CT. The company says it has been in business 14 years. On Google it holds 3.7 stars from 48 ratings, and its BBB grade is A+. A recent reviewer wrote of being a customer for more than 20 years. A 2025 customer said they had used the company for oil for more than 15 years, that it usually came 1-2 days after a call, and that they also used its furnace cleaning service and liked the person sent every year. A 2026 customer said the company made an emergency oil delivery after they ran out hours before a blizzard. A 2025 customer said you need to be flexible on delivery time and leave a check under the doormat if you are not around. A 2026 customer said they called for heating oil two days ahead of a storm, called three times to confirm, and no one showed up; they were told the company had too many people on workers comp to deliver. A 2026 customer said the company wanted more snow shoveled for the driver, then canceled the delivery and said to find a new place to get oil. A 2026 customer said the delivery was quick but the delivery guy was rude about payment, and a door camera later showed him tossing the customer's shovel into the yard. A recent reviewer complained about the company's customer service. On Reddit, a 2025 commenter warned that J Thurston (Brass City Fuel) always adds more gallons than requested, and a 2023 commenter said they usually get Brass City or Buzzaid and the price is good. **Strengths:** - Emergency oil delivery — a 2026 customer was served hours before a blizzard - A long-time customer — a 2025 reviewer used them for oil 15+ years - Yearly furnace cleaning — a 2025 customer liked the person sent each year **Concerns:** - A missed storm delivery — a 2026 customer said no one came after three calls - A canceled delivery — a 2026 customer said it was canceled over shoveling - Delivery conduct — a 2026 customer said the delivery guy was rude - Extra gallons — a 2025 Reddit commenter said they add more than requested ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Home heating oil dealer pitching discount prices and scheduled delivery in Danbury, Fairfield and Norwalk, CT _(confidence: high)_ - [Official Website](http://www.brasscityfuel.com) — “About (self-reported, verbatim): When it comes to home heating oil, two things matter more than any other: price and convenience. You want t…” - Says it has been in business 14 years _(confidence: medium)_ - [Official Website](http://www.brasscityfuel.com) — “Self-reported 14 years in business” - 3.7 stars from 48 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Brass%20City%20Fuel&query_place_id=ChIJryq9LW_C54kRA0CvaDzwVKs) — “Google: 3.7★ from 48 ratings” - BBB grade A+ and BBB accredited _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/waterbury/profile/fuel-oil/j-thurston-fuel-0111-87003061) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ct/waterbury/profile/fuel-oil/j-thurston-fuel-0111-87003061) — “Better Business Bureau: accredited / certified / member” - A 2026 customer said the company made an emergency oil delivery hours before a blizzard _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tVMlVuTTBZMkl6UnpaT2VGTkdXV3RTYmpVd2RYYxAB!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CAIQACodChtycF9oOkU2UnM0Y2IzRzZOeFNGWWtSbjUwdXc%7C%7C?hl=en-US) — “5★ We just had an emergency oil delivery- My dogs were horrible and I did not get to thank the men who came properly. Please pass this along…” - A 2025 customer said they had used the company for oil for more than 15 years and also used its yearly furnace cleaning _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5NmVmbEVREAE!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CIHM0ogKEICAgICy6eflEQ%7C%7C?hl=en-US) — “5★ I will not go elsewhere for my oil needs. Best prices, great customer service and have never let me down in my 15+ years of using them. T…” - A 2026 customer said no one came for an ordered oil delivery before a storm despite three calls to confirm _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWb0xXTllWMmRtWTFvNU5YWkNORzlxWDFveWIyYxAB!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CAIQACodChtycF9oOkVoLWNYV2dmY1o5NXZCNG9qX1oyb2c%7C%7C?hl=en-US) — “1★ I would leave 0 stars if I could!! This is the path that they said is not shoveled. I called 2 days ago for heating oil. I called 3x toda…” - A 2026 customer said a delivery was canceled over snow shoveling _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pBeFRtZEdWelI0VVhseE0zTndlRk5sTm1kMmEwRRAB!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CAIQACodChtycF9oOjAxTmdGVzR4UXlxM3NweFNlNmd2a0E%7C%7C?hl=en-US) — “1★ Absolutely trash, customer service all across the board wanted my pregnant wife to shovel snow, even though there was already a pathway f…” - A 2026 customer said the delivery guy was rude about payment and tossed their shovel into the yard _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWcFdGVkZSVTh6ZFVaaU9XWk5hRTV4Y0VKc2JYYxAB!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CAIQACodChtycF9oOlVpWFVFRU8zdUZiOWZNaE5xcEJsbXc%7C%7C?hl=en-US) — “2★ Quick delivery, but the delivery guy is completely rude! Im seven months pregnant and he was off the hinge because my husband went to gra…” - A 2025 Reddit commenter warned that the company always adds more gallons than requested _(confidence: low)_ - [reddit.com](https://www.reddit.com/r/Connecticut/comments/16itxcu/home_heating_oil/mpn8kye/) — “r/Connecticut — be careful of J Thurston (Brass City Fuel), they always add more gallons than requested. Money maker?” - Specializes in Heating Oil Delivery _(confidence: high)_ - [Official Website](http://www.brasscityfuel.com) — “About (self-reported, verbatim): When it comes to home heating oil, two things matter more than any other: price and convenience. You want t…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tVMlVuTTBZMkl6UnpaT2VGTkdXV3RTYmpVd2RYYxAB!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CAIQACodChtycF9oOkU2UnM0Y2IzRzZOeFNGWWtSbjUwdXc%7C%7C?hl=en-US) — “5★ We just had an emergency oil delivery- My dogs were horrible and I did not get to thank the men who came properly. Please pass this along…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5NmVmbEVREAE!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CIHM0ogKEICAgICy6eflEQ%7C%7C?hl=en-US) — “5★ I will not go elsewhere for my oil needs. Best prices, great customer service and have never let me down in my 15+ years of using them. T…” - Also offers HVAC / Heating & Cooling _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5NmVmbEVREAE!2m1!1s0x0:0xab54f03c68af4003!3m1!1s2@1:CIHM0ogKEICAgICy6eflEQ%7C%7C?hl=en-US) — “5★ I will not go elsewhere for my oil needs. Best prices, great customer service and have never let me down in my 15+ years of using them. T…” ## License No license record has been checked yet for this contractor. ## Sources - [Better Business Bureau](https://www.bbb.org/us/ct/waterbury/profile/fuel-oil/j-thurston-fuel-0111-87003061): Listed on this source - [Local News](https://fuelwonk.com/vendor/brass-city-fuel/5338/06708): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Brass%20City%20Fuel&query_place_id=ChIJryq9LW_C54kRA0CvaDzwVKs): 3.7★ from 48 ratings - [Official Website](http://www.brasscityfuel.com): 14 yrs in business · Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Brass%20City%20Fuel&query_place_id=ChIJryq9LW_C54kRA0CvaDzwVKs): Listed on this source ## Mentions Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding. - “be careful of J Thurston (Brass City Fuel), they always add more gallons than requested. Money maker?” — u/DemandNo3247 in r/Connecticut (2025-04-29) — https://www.reddit.com/r/Connecticut/comments/16itxcu/home_heating_oil/mpn8kye/ - “I had J. Thurston / Brass City Fuel deliver oil via [cashheatingoil.com](https://cashheatingoil.com) and for the amount of oil I paid for, it should’ve been more than enough to fill the tank. (But it…” — u/Ashton1516 in r/Connecticut (2024-01-22) — https://www.reddit.com/r/Connecticut/comments/16itxcu/home_heating_oil/kj1qhjh/ - “we usually get Brass City or Buzzaid, the price is good and never an issue” — u/Blastoid84 in r/Connecticut (2023-08-01) — https://www.reddit.com/r/Connecticut/comments/15eub3t/heating_oil_recommendations/jud5bro/ ## Recent reviews - **1/5 · Google Reviews · pinky pinky · 2026-08-26**: Linda and this company has horrible customer service. I would stay away from them for any service. - **5/5 · Google Reviews · Jose Monteiro · 2026-07-09**: Iam customer for more than 20 years and I am very happy . They are five stars profissional . All time they working with me . - **5/5 · Google Reviews · Kate Henderson · 2026-02-22**: We just had an emergency oil delivery- My dogs were horrible and I did not get to thank the men who came properly. Please pass this along to them. We realized we ran out of oil this morning - hours before a blizzard! - we panicked and you saved us. THANK YOU! Stay safe in the storm. - **1/5 · Google Reviews · Emily Paloian · 2026-02-20**: I would leave 0 stars if I could!! This is the path that they said is not shoveled. I called 2 days ago for heating oil. I called 3x today to confirm they were coming and they said yes. I have no oil and we are expecting a storm. I work from home and my office window is directly in front of my drive… - **1/5 · Google Reviews · joey ayerve (Konspericy) · 2026-02-16**: Absolutely trash, customer service all across the board wanted my pregnant wife to shovel snow, even though there was already a pathway for the delivery driver, and then they canceled the whole delivery because I told Jay that they can come back after I made even a bigger path for the driver but jay… - **5/5 · Google Reviews · Jonathan Victor · 2026-02-15**: Excellent quality service and prices!!! - **2/5 · Google Reviews · Alexandra Rose · 2026-01-29**: Quick delivery, but the delivery guy is completely rude! Im seven months pregnant and he was off the hinge because my husband went to grab money from the ATM from cumbys which is literally .4 .miles from my home. He proceeded to tell me I should have the money ready the night before, talking to me l… - **5/5 · Google Reviews · todd bundy · 2025-12-29**: These guys are great, you just need to be flexible on delivery time and leave a check under your doormat if you are not around. You cannot beat their prices and it helps to get to know your delivery guy. - **5/5 · Google Reviews · Mike Mastroianni · 2025-12-26**: I will not go elsewhere for my oil needs. Best prices, great customer service and have never let me down in my 15+ years of using them. They've bailed me out in tight situations a few times but usually come in 1-2 days after you call them. I also use their furnace cleaning service and I really like … --- Data freshness: last scanned 2026-10-08T19:33:16.501Z. Cite as: Brass City Fuel — Tavlee (https://tavlee.com/contractor/brass-city-fuel-waterbury) Source: https://tavlee.com/contractor/brass-city-fuel-waterbury ## Sitemap [Full site index](https://tavlee.com/sitemap.md)