# Brewster Appliance

**Trade:** Appliance Repair · **Address:** 137 Barons Way, Brewster, MA 02631 · **Phone:** (508) 896-2277 · **Website:** http://www.brewsterappliance.com/ · **Languages:** English

**Rating: 2.8/5** (medium confidence) — from 19 reviews across 7 sources.
68% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Brewster Appliance is a one-man appliance repair operation running out of 137 Barons Way in Brewster, with Ford Kirkbride as the owner and technician who does virtually all the work himself. The company describes itself as family-owned — Angi and HomeAdvisor list it as family-owned since 1986, though BBB's own file puts the business's start date at 2009, so the founding year is worth taking with a grain of salt.

The recurring theme across its written reviews, most dated 2012 through 2020, is that Ford shows up fast and diagnoses carefully. A Bosch washer with a stuck drain and a locked door got a next-day appointment and a same-visit fix; a stacked washer and dryer were repaired on the evening of the Fourth of July; a chest freezer moved down from Pennsylvania was back running within an hour of his arrival. Several reviewers describe him going beyond a simple parts swap — targeting a blocked fan behind a warm refrigerator rather than replacing the compressor, then trimming the bill because the fix took less time than expected, or converting a stove from LP to natural gas and helping order a part for an unrelated ice maker in the same visit.

The clearest thing worth asking about before booking: a couple of customers say newer, more electronically complex machines aren't his strength. A 2014 reviewer wrote that he "has no idea how to fix the new generation of washers and dryers," and a 2013 customer says he charged $95 to diagnose a modern front-loading washer, couldn't fix it, and never delivered on a promised partial refund despite two follow-up calls. A separate 2012 reviewer gave 3 stars over slow callbacks about parts and scheduling.

On the numbers, Google shows 3.6 stars from 9 ratings while Angi and its identical HomeAdvisor mirror both show 4.5 from 15 — a real gap between platforms rather than one figure to trust over the other. If the job is an older model, or the kind of straightforward fridge, oven, or dryer repair one experienced technician can handle in a single visit, the reviews point to a responsive, fair-priced call. For a newer, sensor-heavy washer or dryer, it's worth asking directly about his experience with that specific model before booking.

**Strengths:**
- Same-day service — showed up within hours on holidays and weekends
- Fair pricing — trimmed a bill once the fix took less time
- Careful diagnostics — traced a warm fridge to a blocked fan, not the compressor
- Broad repair range — handled a gas-to-natural-gas stove conversion

**Concerns:**
- Newer appliances — a couple of reviewers say modern washers stumped him
- Refund dispute — a 2013 customer says a promised refund never arrived
- Callback delays — one reviewer cited slow updates on parts and scheduling

**Where sources disagree:**
- Stated tenure disagrees across sources: BBB records the business starting 1/1/2009 (17 years in business), while Angi/HomeAdvisor describe it as family-owned since 1986 — a 23-year gap.
- Platform ratings diverge sharply: Google shows 3.6 stars from 9 ratings while Angi and its HomeAdvisor mirror both show 4.5 stars from 15 ratings.
- Angi and HomeAdvisor are byte-identical mirrors of each other (same 15 reviews, same about-us text) — not independent corroboration of one another.
- One Angi/HomeAdvisor review (Jul 2013) opens by saying the customer 'Called Barnstable Appliance' rather than Brewster Appliance, though it appears on Brewster Appliance's own profile among otherwise-consistent same-owner reviews — most likely a reviewer's naming slip rather than evidence of a different business.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-run one-person appliance repair business based in Brewster, MA, owned and operated by Ford Kirkbride. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/brewster/profile/small-appliance-services/brewster-appliance-0021-430018) — “BBB profile for Brewster Appliance, 137 Barons Way, Brewster MA (508-896-2277) — not BBB Accredited, rating 'Not Rated' (insufficient inform…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “Stated ownership (Angi): Family-owned”
- BBB records the business as started 1/1/2009 (17 years in business), while Angi/HomeAdvisor describe it as family-owned since 1986. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/brewster/profile/small-appliance-services/brewster-appliance-0021-430018) — “BBB profile for Brewster Appliance, 137 Barons Way, Brewster MA (508-896-2277) — not BBB Accredited, rating 'Not Rated' (insufficient inform…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “Genuine Angi profile for Brewster Appliance (137 Barons Way, Brewster MA — same address as BBB), 4.5/5 from 15 reviews, family-owned since 1…”
- Reviewers repeatedly praise fast, often same-day response, including evening and holiday calls. _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Great service, came over on the 4th of July in the evening and fixed our older stacked washer and dryer. Very friendly and quick service.”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ Called Brewster Appliance; Showed up 4 hours later; Two hours later had a working dryer.”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ I moved a chest freezer from PA to Brewster and when I got it in place, it wouldn't work. I called Brewster Appliance (a one man operatio…”
- Praised for diagnosing the real problem rather than defaulting to a costly replacement, and adjusting the bill accordingly. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ My two year old refrigerator had not been working well ( keeping food cold) for quite some time. It seemed hot to touch on the outside si…”
- Handled a gas-to-natural-gas stove conversion and helped source a part for an unrelated ice maker repair in the same visit. _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.brewsterappliance.155739760.html) — “5★ Ford from Brewster Appliance showed up on the day and time agreed upon. I bought a stove that needed to be converted from LP gas to Natur…”
- A repeat customer across several appliances at a seasonal Cape Cod home describes him as prompt and professional. _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ I have worked with Ford several times for multiple appliances at a seasonal home on cape cod. He is prompt. Professional and very good at…”
- Two reviewers (2013 and 2014) say he struggled to diagnose and repair newer, electronically complex washers and dryers. _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Absolutely Awful!!  If you have an old clunker - he may be able to fix that.  I have a new front loader and he stared at it, directions i…”
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Worst experience ever!!!!!This guy has no idea how to fix the new generation of washers and dryers,20 years ago things were simple, not a…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “1★ Stared at my front loading washer, read directions on pamphlet, didn't have a clue what to do, wasted 1.5 hours of my time, charged me $9…”
- A 2013 customer says a promised partial refund for an unresolved $95 diagnostic charge was never paid despite two follow-up calls. _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Absolutely Awful!!  If you have an old clunker - he may be able to fix that.  I have a new front loader and he stared at it, directions i…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “1★ Stared at my front loading washer, read directions on pamphlet, didn't have a clue what to do, wasted 1.5 hours of my time, charged me $9…”
- A 2012 reviewer gave 3 stars, citing slow callbacks about parts availability and scheduling. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “3★ The work when done seemed fine but calling back about when coming, were parts in, responding to my calls - bad.”
- Google shows 3.6 stars from 9 ratings while Angi and its HomeAdvisor mirror both show 4.5 stars from 15 ratings — a real split between platforms. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Brewster%20Appliance&query_place_id=ChIJWS9NKZ1q-4kRpZv2yWO2eUA) — “Google: 3.6★ from 9 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “Angi: 4.5★ from 15 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.brewsterappliance.155739760.html) — “HomeAdvisor: 4.5★ from 15 ratings”
- Refrigerator and freezer repair, including targeted component fixes rather than full replacements. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ My two year old refrigerator had not been working well ( keeping food cold) for quite some time. It seemed hot to touch on the outside si…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ I moved a chest freezer from PA to Brewster and when I got it in place, it wouldn't work. I called Brewster Appliance (a one man operatio…”
- Washing machine and dryer repair, including older stacked units. _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Great service, came over on the 4th of July in the evening and fixed our older stacked washer and dryer. Very friendly and quick service.”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “1★ Stared at my front loading washer, read directions on pamphlet, didn't have a clue what to do, wasted 1.5 hours of my time, charged me $9…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/brewster/profile/small-appliance-services/brewster-appliance-0021-430018) — “Services offered (Better Business Bureau): Small Appliance Services”
  - [Google Reviews](https://maps.google.com/?cid=4645945030315776933&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Our Bosch washing machine stopped working- error code came up that something was stuck in the drainage pipe and the door wouldn't unlock!…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ My two year old refrigerator had not been working well ( keeping food cold) for quite some time. It seemed hot to touch on the outside si…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “5★ I moved a chest freezer from PA to Brewster and when I got it in place, it wouldn't work. I called Brewster Appliance (a one man operatio…”
  - [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm) — “Services offered (Angi): Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electric…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.brewsterappliance.155739760.html) — “5★ Ford from Brewster Appliance showed up on the day and time agreed upon. I bought a stove that needed to be converted from LP gas to Natur…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.brewsterappliance.155739760.html) — “Services offered (HomeAdvisor): Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, E…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Brewster%20Appliance&query_place_id=ChIJWS9NKZ1q-4kRpZv2yWO2eUA): 3.6★ from 9 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Brewster%20Appliance&query_place_id=ChIJWS9NKZ1q-4kRpZv2yWO2eUA): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/brewster/profile/small-appliance-services/brewster-appliance-0021-430018): Listed on this source
- [Yelp](https://www.yelp.com/biz/brewster-appliance-brewster): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/brewster/brewster-appliance-reviews-6789374.htm): 4.5★ from 15 ratings
- [Exa](https://localitybiz.com/27894190/brewster-burner-service-inc): 0 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.brewsterappliance.155739760.html): 4.5★ from 15 ratings

## Recent reviews

- **5/5 · Google Reviews · Chelsea Spollen · 2020-01-03**: Our Bosch washing machine stopped working- error code came up that something was stuck in the drainage pipe and the door wouldn't unlock! We called Brewster Appliance and made an appointment for the following day - Ford came on time, was polite and professional, and fixed the problem for a fair pric…
- **5/5 · Google Reviews · George Godfrey · 2018-06-14**: I have worked with Ford several times for multiple appliances at a seasonal home on cape cod. He is prompt. Professional and very good at his job. I have been very pleased. I highly recommend him and his work. I could not be happier.
- **5/5 · Google Reviews · Derek Boonchaisri · 2017-07-04**: Great service, came over on the 4th of July in the evening and fixed our older stacked washer and dryer. Very friendly and quick service.
- **1/5 · Google Reviews · bogdan raducanu · 2014-06-02**: Worst experience ever!!!!!This guy has no idea how to fix the new generation of washers and dryers,20 years ago things were simple, not a lot of sensors and circuits.if u have an old  washer or dryer he might be able to fix it otherwise don't bother calling this guy.you'll probably regret it.
- **1/5 · Google Reviews · Gillian Red · 2013-11-07**: Absolutely Awful!!  If you have an old clunker - he may be able to fix that.  I have a new front loader and he stared at it, directions in hand for about 1.5 hours, charged me $95 and left me with a broken machine and no plan on how to fix it.  Stupid me - I paid him as I am respectful of work done …
- **1/5 · HomeAdvisor · Victoria M. · 2013-11-01**: Stared at my front loading washer, read directions on pamphlet, didn't have a clue what to do, wasted 1.5 hours of my time, charged me $95 dollars and left me with a broken machine. I called next day to ask him to give me all or some money back which he agreed to and never has. I called again two we…
- **5/5 · HomeAdvisor · Evelyn C. · 2013-10-01**: Called Brewster Appliance; Showed up 4 hours later; Two hours later had a working dryer.
- **5/5 · HomeAdvisor · Sandy L. · 2013-08-01**: My two year old refrigerator had not been working well ( keeping food cold) for quite some time. It seemed hot to touch on the outside sides. I had called the manufacturer who insisted that all refrigerators of my make and model got hot on the sides and suggested that I just adjust the internal temp…
- **5/5 · Angi · Judith F. · 2013-07-01**: Had problem with puddles of water on floor when doing laundry. Called Barnstable Appliance and received a call back right away. He came to the house the same day. Could not find anything wrong with washer but found slow leaking from water control valves. Replaced the valves and no more puddles! Very…
- **5/5 · Angi · Maria J. · 2013-07-01**: Ice machine in freezer wasn't working - parts had fallen out and it no longer made ice. He wasn't sure if he could repair it and was set to order a whole new replacement, but he was able to put it back together and showed me how to do it as well - saved me time and money. Nice guy, prompt service an…

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Data freshness: last scanned 2026-08-22T04:31:30.479Z.
Cite as: Brewster Appliance — Tavlee (https://tavlee.com/contractor/brewster-appliance-brewster)
Source: https://tavlee.com/contractor/brewster-appliance-brewster