--- title: "Brown Appliance & Mattress" description: "Brown Appliance & Mattress sells and repairs appliances, and it holds a 4.6-star Google rating from 137 ratings and an A+ grade from the Better Business Bu" doc_version: "2026-11-01" last_updated: "2026-11-01" --- # Brown Appliance & Mattress **Trade:** Appliance Repair · **Address:** 311 High St., Ellsworth, ME 04605 · **Phone:** (207) 667-4629 · **Website:** https://www.brownapplianceandmattress.com/ · **Languages:** English **Rating: 3.5/5** (medium confidence) — from 57 reviews across 7 sources. 89% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 1 negative. ## The honest read Brown Appliance & Mattress sells and repairs appliances, and it holds a 4.6-star Google rating from 137 ratings and an A+ grade from the Better Business Bureau. A recent customer says they woke to a non-working refrigerator and Brown's came the same day, replacing a failed circuit board with a part already on the truck. A recent customer says the service and parts department had an appliance light bulb for them in a couple of days and the service tech repaired an ice maker within a few days. A 2025 customer said Mike arrived the morning after a call, cleaned the condenser on a 33-year-old SubZero and got it working again for a flat visit charge. A 2025 customer on Little Deer Isle said the company sent a tech, Tyler, the next day, and he ordered the correct part and installed it a few days later. A recent customer describes a rude salesman during an attempt to buy a refrigerator and dishwasher. A 2026 customer said the service team came to replace stove insulation without the insulation, charged $140 for the service call and arrived at 4:15 for a 2-4 window. A 2025 customer said a range order missed its install date twice and a promised refund did not come. **Strengths:** - A same-day fridge fix — a recent customer says the part was on the truck - A next-day washer visit — a 2025 customer said Tyler came the next day - A SubZero revived — a 2025 customer said a condenser cleaning fixed it **Concerns:** - A wasted service call — a 2026 customer said the team lacked the insulation - A missed install — a 2025 customer said a range date slipped twice - A rude salesman — a recent customer describes nasty looks in the store ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.6 stars from 137 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Brown%20Appliance%20And%20Mattress&query_place_id=ChIJLzto5ODxrkwRHAKXlR4pSEQ) — “Google: 4.6★ from 137 ratings” - A+ grade from the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/me/ellsworth/profile/small-appliance-dealers/brown-appliance-mattress-inc-0021-62482) — “Better Business Bureau grade: A+” - A recent customer says a refrigerator was fixed the same day with a circuit board already on the truck _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GUVFTMXVXR0ZLVGxsSFIxaE1UbkI0Vm5GUWJVRRAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOmFQQS1uWGFKTllHR1hMTnB4VnFQbUE%7C%7C?hl=en-US) — “5★ Very pleased, again, with my service experience from Brown's. We woke up Monday morning to a non-working refrigerator, of course while w…” - A 2025 customer said a technician restored a 33-year-old SubZero by cleaning the condenser _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twRk5rUjVhMFZNZUhkRlRrRlBaSHBQZG5vNGNXYxAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOkpFNkR5a0VMeHdFTkFPZHpPdno4cWc%7C%7C?hl=en-US) — “5★ When I built a new home in 1992, my family told me to buy all my appliances from Brown and I did. It was one of the best decisions I mad…” - A 2026 customer said the service team arrived without the stove insulation and charged $140 for the call _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GbFJITndOMUJPWDA5Tk5IQm1kRXBuT1haTlMwRRAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOmFlRHNwN1BOX09NNHBmdEpnOXZNS0E%7C%7C?hl=en-US) — “1★ Dishonest scammers! Had the service team come out to replace the insulation in my stove (which they said they do when I stopped in to ask…” - A 2025 customer said a range install date was missed twice and a refund did not come _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KWGF6YzRUVVJ5UjNkT2JXZE5iWGhuYUhobVMxRRAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOnJXazc4TURyR3dObWdNbXhnaHhmS1E%7C%7C?hl=en-US) — “1★ Run! Run away quickly! Not one statement turned out to be true. Not one commitment they made was satisfied big or small. My range still i…” - A recent customer describes a rude salesman _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xZM1FVeDZUMUJMY0VKRmVHMTBURzFsUzFaWVdGRRAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOlY3QUx6T1BLcEJFeG10TG1lS1ZYWFE%7C%7C?hl=en-US) — “1★ We had the most bizarre and uncomfortable experience trying to purchase a refrigerator and dishwasher. The salesman was wildly unprofessi…” - Specializes in Appliance Repair _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJMzlhYUpREAE!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CIHM0ogKEICAgIDI39aaJQ%7C%7C?hl=en-US) — “5★ We needed an appliance light bulb, which wasn't a "box store" available item, & the service/parts dept. had it for us in a couple days. …” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21GUVFTMXVXR0ZLVGxsSFIxaE1UbkI0Vm5GUWJVRRAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOmFQQS1uWGFKTllHR1hMTnB4VnFQbUE%7C%7C?hl=en-US) — “5★ Very pleased, again, with my service experience from Brown's. We woke up Monday morning to a non-working refrigerator, of course while w…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2twRk5rUjVhMFZNZUhkRlRrRlBaSHBQZG5vNGNXYxAB!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CAIQACodChtycF9oOkpFNkR5a0VMeHdFTkFPZHpPdno4cWc%7C%7C?hl=en-US) — “5★ When I built a new home in 1992, my family told me to buy all my appliances from Brown and I did. It was one of the best decisions I mad…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VMR3E0SkNKMVpTc2JBEAE!2m1!1s0x0:0x4448291e9597021c!3m1!1s2@1:CIHM0ogKELGq4JCJ1ZSsbA%7C%7C?hl=en-US) — “5★ Our washer stopped working on Little Deer Isle, and Brown Appliance and Mattress sent a tech the very next day. Tyler was personable, pr…” ## License ME doesn't license or register this trade, so there's no state registry to check. That's true of every business in this trade, not specific to this one. ## Sources - [Exa](https://www.brownapplianceandmattress.com/): 0 web mentions across the open web (each linked to its source) - [Google](https://www.google.com/maps/search/?api=1&query=Brown%20Appliance%20%26%20Mattress&query_place_id=ChIJLzto5ODxrkwRHAKXlR4pSEQ): 4.6★ from 137 ratings - [Better Business Bureau](https://www.bbb.org/us/me/ellsworth/profile/small-appliance-dealers/brown-appliance-mattress-inc-0021-62482): Listed on this source - [Official Website](https://www.brownapplianceandmattress.com): Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Brown%20Appliance%20%26%20Mattress&query_place_id=ChIJLzto5ODxrkwRHAKXlR4pSEQ): Listed on this source - [Local Chambers of Commerce](https://business.ellsworthchamber.org/chamber-events/Details/brown-appliance-and-mattress-50th-anniversary-celebration-1735074?rendermode=print): Listed on this source - [Local News](https://www.mdislander.com/news/contractors-file-14-million-in-liens-against-asticou/article_0ebfc9fc-4812-423c-be12-d4d21101a29d.html): Listed on this source ## Recent reviews - **5/5 · Google Reviews · Jennifer Seile · 2026-10-03**: Excellent service & products! Delivery guys are exceptional! Very fast, polite and on time!! Bought a new refrigerator 6 months ago, and going back again for new washer & dryer!! My entire family swears by Brown's. - **5/5 · Google Reviews · Ann Worrick · 2026-09-04**: Browns has been in business for more than five decades because they genuinely care about their customers. I recently faced a very stressful situation when the refrigerator in an Airbnb property stopped working unexpectedly. The team at Browns responded immediately and replaced the defunct appliance … - **5/5 · Google Reviews · SJHarris · 2026-07-21**: We needed an appliance light bulb, which wasn't a "box store" available item, & the service/parts dept. had it for us in a couple days. Also needed repairs to an ice maker which their service tech was also able to take care of within a few days. Excellent service. - **5/5 · Google Reviews · Jody Bering · 2026-07-17**: Brown appliance staff, in all departments, are amazing and knowledgeable professionals. We bought our washer and dryer there, had them delivered and installed, and most recently, had them come out for a repair. Helpful is an understatement. Knowledgeable, yet friendly, is their consistent approach.… - **5/5 · Google Reviews · Chris Groobey · 2026-07-14**: Very pleased, again, with my service experience from Brown's. We woke up Monday morning to a non-working refrigerator, of course while we had guests. I called Brown's and they said they would put me on the list for Tuesday but would try to get to me on Monday. They did in fact come on Monday, fix… - **1/5 · Google Reviews · sbender88 · 2026-06-11**: We had the most bizarre and uncomfortable experience trying to purchase a refrigerator and dishwasher. The salesman was wildly unprofessional, and downright rude. As returning customers this was unexpected, and unacceptable. The salesman associate asked me if we had purchased appliances through them… - **1/5 · Google Reviews · Sam D · 2026-03-30**: Dishonest scammers! Had the service team come out to replace the insulation in my stove (which they said they do when I stopped in to ask in person) but they didn’t have the replacement insulation with them when they came. Instead of calling me or saying they can’t when I made the appointment, they … - **1/5 · Google Reviews · Nathan Shepard · 2026-03-02**: Silly place- from the start wouldn’t politely explain something supper simple about their billing - also took the time to berate me about how “I didn’t understand “ super strange. Unclear what positive outcome they think this is going to have ? Professional kitchen bathroom renovation contractor her… - **5/5 · Google Reviews · J. Holdsworth · 2025-12-08**: I can’t say enough about Brown’s appliance. We’ve done business with them a few times over the last 10 years and the staff are attentive and informative and have always been a pleasure to work with. Recently we had some issues with our Dryer and needed assistance. Within a week technician Steve was … - **1/5 · Google Reviews · John Williams · 2025-10-18**: Run! Run away quickly! Not one statement turned out to be true. Not one commitment they made was satisfied big or small. My range still isn’t here even though their web site shows it as a quick ship item! (Notably other retailers show the item in stock.) We all understand an item can miss the truc… --- Data freshness: last scanned 2026-10-30T14:51:01.533Z. Cite as: Brown Appliance & Mattress — Tavlee (https://tavlee.com/contractor/brown-appliance-and-mattress-ellsworth) Source: https://tavlee.com/contractor/brown-appliance-and-mattress-ellsworth ## Sitemap [Full site index](https://tavlee.com/sitemap.md)