# Buckley Brothers

**Trade:** HVAC / Heating & Cooling · **Address:** 56 Edmund St, Malden, MA 02148 · **Phone:** (781) 322-7509 · **Website:** https://buckleybrothers.net/heating/ · **Languages:** English

**Rating: 4.2/5** (medium confidence) — from 28 reviews across 8 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative.

## The honest read

Buckley Brothers is a family-run plumbing, heating, and cooling company that's worked out of 56 Edmund Street in Malden since 1987, run by Paul Buckley, serving Malden and nearby Greater Boston communities including Melrose, Medford, Everett, Revere, and a dozen more towns. The company describes itself as family owned and operated — "you're not calling a call center or a franchise," its site says.

What stands out across 34 Google ratings averaging 4.9 and 28 reviews on file is how often reviewers name the actual person who showed up: Andrew coordinating a plumbing job that grew into a full multi-trade renovation, Joe fixing a gas leak without cutting into a wall after two other plumbers said they'd need to, Ian pumping out a flooded basement after hours and diagnosing a failed water heater in the same visit, and Luke and Jacob knocking out two separate jobs in the same week. One customer, a small contractor himself for 40 years, says he's used them for every job and every emergency since his own plumber retired; another has stuck with them for five years across a two-family home. The state's license registry confirms an active Massachusetts sheet metal license (341-SM-B) held by Buckley Brothers Inc, and the work described spans emergency calls, water heater and boiler replacement, gas piping, and the plumbing side of full bathroom and kitchen renovations — not just quick fixes.

Worth asking about before booking: the Better Business Bureau rates them B-, specifically for not responding to one filed complaint. It's the one blemish on an otherwise clean, closely-read record, and worth raising directly rather than assuming it's been resolved.

For anything from a same-day leak to a full plumbing overhaul of an older home, this is a company people keep calling back and asking for by name — just confirm that outstanding complaint has been sorted out before you book.

**Strengths:**
- Named technicians — reviewers praise specific staff, not just the company
- Long-tenured customers — one uses them for every job over 40 years
- Registry-verified license — active MA sheet metal license 341-SM-B

**Concerns:**
- Unanswered BBB complaint — B- grade for not responding to one filed complaint

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Holds a 4.9★ average from 34 Google ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Buckley%20Brothers%20Inc&query_place_id=ChIJSz2nIMhz44kR3ptgXwmnqNo) — “Google: 4.9★ from 34 ratings”
- Active Massachusetts sheet metal license (341-SM-B), registry-verified, held by Buckley Brothers Inc _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 341-SM-B registry-verified active — registry holder of record: Buckley Brothers Inc”
- Reviewers repeatedly name and praise specific technicians by name, not just the company generally _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tnNVduRTJOMG93T0ZZMGVYTkJNa1pmTWt0NlNVRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CAIQACodChtycF9oOkg5WnE2N0owOFY0eXNBMkZfMkt6SUE%7C%7C?hl=en) — “5★ I originally called for a plumbing issue i was facing in my apartment, but the job quickly grew into a much larger project. I couldn’t be…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2toWFJFRklMVkZtYjIxUU9EUjBhek50UW1NdGNuYxAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CAIQACodChtycF9oOkhXREFILVFmb21QODR0azNtQmMtcnc%7C%7C?hl=en) — “5★ I hired Buckley brothers to take care of a minor gas leak in my basement and to purge the baseboard heating system. Joe and his assistant…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tJMVNYQlRibTVqZEZwYVMybHpRVjlMVVRkRlJrRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CAIQACodChtycF9oOkI1SXBTbm5jdFpaS2lzQV9LUTdFRkE%7C%7C?hl=en) — “5★ We had Jacob come out for emergency service and he was fantastic. Not only resolved the entire issue, but also took time at the end to ex…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURvcDhyQ01REAE!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgMDop8rCMQ%7C%7C?hl=en) — “5★ We had a plumbing emergency with a flooded basement late after hours, and Ian came to the rescue promptly. He was incredibly professional…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNiMXZQMF9nRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgICb1vP0_gE%7C%7C?hl=en) — “5★ My water heater needed to be replaced I called the Buckley Bros. and they sent technician Andrew to do the job he did a wonderful job and…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURqZ3JhR2lRRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgIDjgraGiQE%7C%7C?hl=en) — “5★ I  called Buckley Bros twice in the same week. They were fast to respond and sent Luke and Jacob over to do the jobs. They were the nices…”
- Long-tenured repeat customers, including a small contractor of 40 years who uses them for every job and emergency, and a five-year customer at a two-family home _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURncXI2R2JREAE!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgMDgqr6GbQ%7C%7C?hl=en) — “5★ I have  used Buckley Brother Plumbing for all my plumbing needs for five years. I have a two family  home. They reliable, honest, knowled…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNUbHJybGdnRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgICTlrrlggE%7C%7C?hl=en) — “5★ I’m a small contractor in Cambridge , 40 yrs in business and our plumber retired a few years ago. Buckley Bros we’re recommended and we u…”
- The Better Business Bureau rates the company B-, specifically for failing to respond to one filed complaint _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280) — “1 complaint(s) on file (count only)”
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280) — “Buckley Brothers, Inc. is a plumbing and heating company at 56 Edmund St, Malden, MA (781-322-7509), founded 1987 (39 years in business), ru…”
- Family owned and operated, run by Paul Buckley since 1987 (39 years in business) _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280) — “Buckley Brothers, Inc. is a plumbing and heating company at 56 Edmund St, Malden, MA (781-322-7509), founded 1987 (39 years in business), ru…”
  - [Official Website](https://buckleybrothers.net) — “Ownership (self-reported): Family owned and operated — site states 'you're not calling a call center or a franchise — you're calling us dire…”
- Specializes in Plumbing _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wSU5HaFBPWE51WWtsSFZGRmFWalZqVERsc1YyYxAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CAIQACodChtycF9oOmpINGhPOXNuYklHVFFaVjVjTDlsV2c%7C%7C?hl=en) — “5★ Very happy with the work done today. Plumber showed up in the time frame given and was quick to assess the situation. Fixed my leaky toil…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VLUEhvTzZRbnFhaFFREAE!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEKPHoO6QnqahQQ%7C%7C?hl=en) — “5★ Professional, quality, care, and attention to detail are just some of the terms I would use to describe the installation of my new water …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBNk5xSGxRRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgMDA6NqHlQE%7C%7C?hl=en) — “5★ These guys are professionals.  They quickly dug out an old house trap and replaced it with standard pipe.  They were very efficient, thus…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBNlBTcnVRRRAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgMDA6PSruQE%7C%7C?hl=en) — “5★ Buckley Brothers Plumbing did all the plumbing for a recent major renovation of a kitchen (including replumbing a gas fireplace), two bat…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNuNnNLTUJ3EAE!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgICn6sKMBw%7C%7C?hl=en) — “5★ Phenomenal experience. Had a small water leak in my ceiling that was previously looked at by another company that recommend extensive and…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280) — “Services offered (Better Business Bureau): Plumbing, Heating”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWeFNuQjROV2RGTWkxQlpVVXlNVkpIWTNFNU5HYxAB!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CAIQACodChtycF9oOlVxSnB4NWdFMi1BZUUyMVJHY3E5NGc%7C%7C?hl=en) — “5★ Called Buckley Brothers for a heating issue and was scheduled the next day! My heating system did not work and my house was freezing cold…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2dnZ2Y0dnEAE!2m1!1s0x0:0xdaa8a7095f609bde!3m1!1s2@1:CIHM0ogKEICAgIDvvvvcGg%7C%7C?hl=en) — “5★ These guys are excellent !    They just replaced a very old oil boiler and provided all new controls and circulating pumps.    Very profe…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280) — “Services offered (Better Business Bureau): Plumbing, Heating”
  - [Official Website](https://buckleybrothers.net) — “A family-owned plumbing, heating, and cooling company based in Malden, MA, serving Malden and surrounding Greater Boston communities with re…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **active** (#341-SM-B, hvac) — verified against the official MA state registry on 2026-09-08, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Yelp](https://www.yelp.com/biz/buckley-brothers-malden): Listed on this source
- [Exa](https://www.buildzoom.com/contractor/buckley-brothers-inc): 0 web mentions across the open web (each linked to its source)
- [Google](https://www.google.com/maps/search/?api=1&query=Buckley%20Brothers&query_place_id=ChIJSz2nIMhz44kR3ptgXwmnqNo): 4.9★ from 34 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Buckley%20Brothers&query_place_id=ChIJSz2nIMhz44kR3ptgXwmnqNo): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/malden/profile/plumbing-and-heating/buckley-brothers-inc-0021-47280): Listed on this source
- [Official Website](https://buckleybrothers.net): 35 yrs in business · Self-reported profile and service details
- [Procore Construction Network](https://network.procore.com/p/buckley-brothers-inc-malden): Listed on this source
- [BuildZoom](https://www.buildzoom.com/contractor/buckley-brothers-inc): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Richard Fazio · 2026-08-15**: First time using Buckley Brothers, very pleased with their work and their workers. It was a difficult job in our old house. Will definitely call Buckley Brothers for future jobs.
- **5/5 · Google Reviews · John Cashell · 2026-06-11**: Buckley Brothers consistently deliver excellent service work on all my projects. 10/10 recommend
- **5/5 · Google Reviews · Hilda Perlitsh · 2026-04-24**: Buckley brothers has been taking care of us for 30 or more years!
All personnel are superby qualified and have maintained us in a 120 year old house! Prices are good! they show up immediately in emergencies of which I have many over the years. They only sell you what you need and give good advice ab…
- **5/5 · Google Reviews · E C · 2026-03-17**: Very happy with the work done today. Plumber showed up in the time frame given and was quick to assess the situation. Fixed my leaky toilet and changed out everything that needed replacing. Old pipes in an old building. He was quick, clean, and professional. The kind of service you hope to get from …
- **5/5 · Google Reviews · bob sullivan · 2026-02-05**: Technician was extremely friendly and knowledgeable. Explained the entire process needed to resolve issue.
- **5/5 · Google Reviews · Amaliena Phonesavanh · 2025-12-18**: Called Buckley Brothers for a heating issue and was scheduled the next day! My heating system did not work and my house was freezing cold. The issue was that the gas valve needed to be replaced. The person that helped was personable and was able to fix the issue within a few hours! Would recommend!
- **5/5 · Google Reviews · Silvia Ayubi · 2025-11-24**: I originally called for a plumbing issue i was facing in my apartment, but the job quickly grew into a much larger project. I couldn’t be more impressed with the service I received. Andrew  handled everything from start to finish—coordinating multiple contractors, keeping me updated every step of th…
- **5/5 · Google Reviews · Bojan Bujisic · 2025-11-02**: I hired Buckley brothers to take care of a minor gas leak in my basement and to purge the baseboard heating system. Joe and his assistant showed up for the job. First, I need to mention that 2 other plumbers had visited before and both of them told me they would need to cut the wall open to fix the …
- **5/5 · Google Reviews · Kim Sterrett · 2025-11-01**: Always have had great service (and prices) from Buckley Brothers Plumbing!  They stand by their work. Highly recommend them.
- **5/5 · Google Reviews · Lindsay S · 2025-06-26**: We had Jacob come out for emergency service and he was fantastic. Not only resolved the entire issue, but also took time at the end to explain to me and my husband exactly what he did. Great plumbers and will be going back when we need plumbing work done

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Data freshness: last scanned 2026-09-08T20:42:18.894Z.
Cite as: Buckley Brothers — Tavlee (https://tavlee.com/contractor/buckley-brothers-malden)
Source: https://tavlee.com/contractor/buckley-brothers-malden