# Butler Heat & AC

**Trade:** HVAC / Heating & Cooling · **Address:** 18 Crosby Ln, Chatham, MA 02633 · **Phone:** (508) 945-3621 · **Languages:** English

**Rating: 3.1/5** (low confidence) — from 1 reviews across 3 sources.

## The honest read

Butler Heat & AC is a one-person HVAC operation run by owner Mark Butler out of West Chatham, taking on new installations, repairs, service calls, and emergency work on Cape Cod.

The clearest look at the actual work comes from a 2021 Google review: a customer whose air conditioner had stumped another company said Butler correctly diagnosed the problem, fixed it, and gave them maintenance advice going forward. Google shows a 5-star average, though from just two ratings.

The Better Business Bureau lists the business with an A+ letter grade, though it isn't a BBB-accredited business and its page shows no complaint history.

There isn't much public record to go on yet beyond that one detailed account and a couple of ratings, so it's worth asking for a recent reference directly before booking, especially for anything beyond a straightforward AC repair.

**Strengths:**
- AC diagnosis — 2021 review credited fixing an issue another company missed
- A+ BBB grade — not accredited but a top letter grade
- 5★ Google rating — from 2 ratings

**Concerns:**
- Thin track record — only one detailed customer review on file, from 2021

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Not a BBB-accredited business but holds an A+ BBB letter grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-chatham/profile/heating-and-air-conditioning/butler-heat-and-air-conditioning-0021-132095) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-chatham/profile/heating-and-air-conditioning/butler-heat-and-air-conditioning-0021-132095) — “BBB profile for HVAC sole proprietorship Butler Heat & AC (Mark Butler, owner) in West Chatham, MA — not BBB accredited, A+ letter grade, no…”
- 5-star Google rating, though from only 2 ratings _(confidence: medium)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Butler%20Heat%20%26%20AC&query_place_id=ChIJ49Wwn-EU-4kRZJChajmkw9k) — “Google: 5★ from 2 ratings”
- A 2021 Google review credited the owner with correctly diagnosing an AC problem another company had missed, fixing it, and giving maintenance advice _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHLThETlNBEAE!2m1!1s0x0:0xd9c3a4396aa19064!3m1!1s2@1:CIHM0ogKEICAgICG-8DNSA%7C%7C?hl=en) — “5★ Very knowledgeable, thorough, fair, and responsive.  He accurately diagnosed our AC issue that another company could not, fixed the probl…”
- Offers new HVAC installations, repair, service calls, and emergency service per its BBB listing _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-chatham/profile/heating-and-air-conditioning/butler-heat-and-air-conditioning-0021-132095) — “Services offered (Better Business Bureau): new installations, repair, service, emergency services”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-chatham/profile/heating-and-air-conditioning/butler-heat-and-air-conditioning-0021-132095) — “Services offered (Better Business Bureau): new installations, repair, service, emergency services”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHLThETlNBEAE!2m1!1s0x0:0xd9c3a4396aa19064!3m1!1s2@1:CIHM0ogKEICAgICG-8DNSA%7C%7C?hl=en) — “5★ Very knowledgeable, thorough, fair, and responsive.  He accurately diagnosed our AC issue that another company could not, fixed the probl…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Butler%20Heat%20%26%20AC&query_place_id=ChIJ49Wwn-EU-4kRZJChajmkw9k): 5.0★ from 2 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Butler%20Heat%20%26%20AC&query_place_id=ChIJ49Wwn-EU-4kRZJChajmkw9k): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/west-chatham/profile/heating-and-air-conditioning/butler-heat-and-air-conditioning-0021-132095): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Jason Viehland · 2021-11-10**: Very knowledgeable, thorough, fair, and responsive.  He accurately diagnosed our AC issue that another company could not, fixed the problem and gave me good recommendations on future maintenance.  Thank you, Mark!

---

Data freshness: last scanned 2026-08-22T12:16:41.524Z.
Cite as: Butler Heat & AC — Tavlee (https://tavlee.com/contractor/butler-heat-and-ac-chatham)
Source: https://tavlee.com/contractor/butler-heat-and-ac-chatham