# BWWS Home Improvement

**Trade:** Windows / Siding / Gutters · **Address:** 349 Baker St, West Roxbury, MA 02132 · **Phone:** (617) 325-1794 · **Website:** http://bwwsco.com/ · **Languages:** English, Spanish

**Rating: 3.7/5** (medium confidence) — from 25 reviews across 5 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

BWWS Home Improvement holds an A+ Better Business Bureau rating, though the Bureau files it under Locksmith — a category that doesn't match anything a single reviewer describes. What people who actually hired this West Roxbury company talk about is exterior and repair work: gutters, siding, fascia, masonry, and small painting and plastering jobs.

Between 2011 and 2019, reviewers on Angi and HomeAdvisor described the same pattern again and again — a written estimate within a day or two, the work done the next day or within the week, and a price that beat competing bids. In a 2014 review, a homeowner who had gotten three quotes to fill cracks in a cement retaining wall said BWWS came in at $195 against $800 and $200 for similar work elsewhere. In a 2011 review, a customer praised a brick-steps repair done by a worker named Gerald, saying the cleanup afterward left no trace anyone had been there. Gutter work comes up often too, with several reviewers describing same-day or next-day cleanings and repairs, corners sealed and downspouts flushed.

The most recent account on file, from March 2024, follows the same shape — a homeowner called the company communicative and professional and said the job was finished quickly and as described — but there's nothing more recent than that to check, and the trade this listing was found under, electrical, doesn't appear anywhere in what customers describe.

For gutter, siding, masonry, or small exterior repair work, the history here — even if it runs mostly through the 2010s — is consistently positive and priced competitively; it's worth confirming directly what BWWS actually handles today and whether electrical work is really part of that.

**Strengths:**
- Beat competing quotes — 2014 review cites $195 vs $800 and $200 elsewhere
- Fast turnaround — same-day and next-day work described repeatedly 2011-2019
- Careful cleanup — 2011 review praised spotless brick-steps repair

**Concerns:**
- Trade mismatch — BBB lists Locksmith, no review describes that or electrical work
- Dated record — newest written account is from March 2024, nothing since

**Where sources disagree:**
- BBB categorizes the business as Locksmith, but every review describes exterior/home-repair work (gutters, siding, masonry, painting, plastering) — no locksmith or electrical work appears anywhere in the record.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The Better Business Bureau gives BWWS Home Improvement an A+ rating. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-roxbury/profile/locksmith/bwws-home-improvement-0021-238650) — “Better Business Bureau grade: A+”
- The Better Business Bureau categorizes this business as Locksmith, a trade no review describes. _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/west-roxbury/profile/locksmith/bwws-home-improvement-0021-238650) — “Services offered (Better Business Bureau): Locksmith”
- In a 2014 review, a homeowner said BWWS quoted $195 against $800 and $200 from other contractors for the same cement-crack repair. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ OF THE 3 BUSINESSES THAT PROVIDED ESTIMATES BWWS WAS THE MOST APPROPRATELY PRICED FOR FILLING IN A LARGE AND A SMALL CRACK IN A CEMENT RE…”
- Reviewers from 2011 through 2019 repeatedly described same-day or next-day response and completed work, including gutter cleanings finished the same afternoon they called. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “5★ Quick response time. BWWS came and looked at the job and provided me with a written estimate promptly and then had the work done the next…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “5★ Rafael was very responsive and came out to give me a quote right away. Once hired, they came the next day to do the work. Very nice work …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “Called in the morning and gutters were cleaned that afternoon. Very quick and responsive and friendly. Cleaned fully and flushed downspouts.…”
- A 2011 review praised the thoroughness of a brick-steps repair, saying the cleanup left no trace anyone had been there. _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “I am so pleased with the repair work that was done to my brick steps. BWWS sent Gerald, a very knowledgeable and professional gentleman to d…”
- Reviews describe gutter cleaning and repair, siding and fascia work, masonry repairs, and small painting and plastering jobs — not locksmith or electrical work. _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ They did a great job repairing the fascia and replacing siding. I would definitely hire them again for any future repairs.”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ Great service, fast and great communication. They kept us updated and even suggested some touch-up painting that they completed after the…”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ OF THE 3 BUSINESSES THAT PROVIDED ESTIMATES BWWS WAS THE MOST APPROPRATELY PRICED FOR FILLING IN A LARGE AND A SMALL CRACK IN A CEMENT RE…”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “quick response and turn around time. plasterer did great job.”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “I am so pleased with the repair work that was done to my brick steps. BWWS sent Gerald, a very knowledgeable and professional gentleman to d…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “5★ The company replaced 22 feet of wooden gutter, replaced some fascia boards, sealed the gutter corners all around the house, oiled the gut…”
- The written review record runs from 2011 to a single March 2024 account, with nothing more recent on file. _(confidence: high)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “5★ Highly recommend BWWS. Mr Lopez did an excellent job. He was communicative and professional. He completed the work quickly and exactly as…”
- Specializes in Windows / Siding / Gutters _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ They did a great job repairing the fascia and replacing siding. I would definitely hire them again for any future repairs.”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “I was initially contacted promptly and the gutters were cleaned and flushed as soon as the weather allowed. Great job.”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “Hired BWWS for gutter cleaning. They were quick to respond with an estimate. Good communication. Did the work when they said they would.”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “5★ The company replaced 22 feet of wooden gutter, replaced some fascia boards, sealed the gutter corners all around the house, oiled the gut…”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html) — “Called in the morning and gutters were cleaned that afternoon. Very quick and responsive and friendly. Cleaned fully and flushed downspouts.…”
- Also offers Masonry _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ OF THE 3 BUSINESSES THAT PROVIDED ESTIMATES BWWS WAS THE MOST APPROPRATELY PRICED FOR FILLING IN A LARGE AND A SMALL CRACK IN A CEMENT RE…”
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “I am so pleased with the repair work that was done to my brick steps. BWWS sent Gerald, a very knowledgeable and professional gentleman to d…”
- Also offers Specialty Services _(confidence: low)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “quick response and turn around time. plasterer did great job.”
- Also offers House Painting _(confidence: low)_
  - [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm) — “5★ Great service, fast and great communication. They kept us updated and even suggested some touch-up painting that they completed after the…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://elicensing21.mass.gov/CitizenAccess/GeneralProperty/PropertyLookUp.aspx?isLicensee=Y&TabName=Home

## Sources

- [HomeAdvisor](https://www.homeadvisor.com/rated.BWWSHomeImprovement.112970362.html): 4.8★ from 53 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=BWWS%20Home%20Improvement&query_place_id=ChIJfQripjh_44kRD8PMEMqgSDw): Listed on this source
- [Exa](https://www.checkbook.org/ma/west-roxbury/home-contractors/bwws-home-improvement/ee5d1): 0 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/west-roxbury/profile/locksmith/bwws-home-improvement-0021-238650): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/dedham/bwws-home-improvement-reviews-1.htm): 4.8★ from 53 ratings

## Recent reviews

- **5/5 · Angi · Kim G. · 2024-03-01**: Highly recommend BWWS. Mr Lopez did an excellent job. He was communicative and professional. He completed the work quickly and exactly as described. I will reach out to him for work in the near future.
- **5/5 · Angi · Tom C. · 2019-12-01**: BWWS gave me a written estimate in two days and then they completed the work within three days after giving me the estimate. Good work and fair price. I would hire again.
- **5/5 · Angi · Dorene M. · 2018-12-01**: Quick response time. BWWS came and looked at the job and provided me with a written estimate promptly and then had the work done the next day. I will hire BWWS Home Improvement again when the need arises.
- **5/5 · Angi · Janice D. · 2018-10-01**: All around nice people eager to please
- **5/5 · HomeAdvisor · David O. · 2016-11-01**: Will be using them for other project. Fair pricing, quality of work & responsiveness - my next store neighbor saw their work and hired them.
- **5/5 · Angi · Anne L. · 2016-11-01**: The company replaced 22 feet of wooden gutter, replaced some fascia boards, sealed the gutter corners all around the house, oiled the gutters, replaced a long area of flashing that was missing. Told me what might also need attention in the future. House is a Victorian circa 1873. I also hired them t…
- **5/5 · Angi · Charles H. · 2016-10-01**: They did a great job repairing the fascia and replacing siding. I would definitely hire them again for any future repairs.
- **5/5 · HomeAdvisor · Robert S. · 2016-03-01**: Great service, fast and great communication. They kept us updated and even suggested some touch-up painting that they completed after the project started.
- **5/5 · Angi · Christine L. · 2016-03-01**: Rafael was very responsive and came out to give me a quote right away. Once hired, they came the next day to do the work. Very nice work and a much better price than my other quotes received.
- **5/5 · HomeAdvisor · Brenda P. · 2015-09-01**: They did a very excellent job on my front door. I would hire them again for any other project I have to do.

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Data freshness: last scanned 2026-09-05T06:13:49.462Z.
Cite as: BWWS Home Improvement — Tavlee (https://tavlee.com/contractor/bwws-home-improvement-west-roxbury)
Source: https://tavlee.com/contractor/bwws-home-improvement-west-roxbury