# Cape & Islands Glass

**Trade:** Specialty Services · **Address:** 234 Iyannough Rd Route 28, Hyannis, MA 02601 · **Phone:** (800) 540-7742 · **Website:** http://www.capeandislandsglass.com/ · **Languages:** English

**Rating: 2.7/5** (high confidence) — from 29 reviews across 5 sources. A 0–5 star rating built from what customers and the public say (every review and mention weighted by where it was posted, how old, how detailed and how credible it is, shrunk toward a 3.5★ baseline when evidence is thin) plus what the record shows (Reddit recommendations or warnings, a registry-verified licence, how recently they were reviewed, customer work photos, BBB grade, negative news, a revoked licence). Positive record counts only as far as the reviews have earned it; penalties count in full. Confidence describes how much weighted evidence stands behind the number, never the number itself: low when fewer than about five normal reviews' worth of weight (or mentions only) support it, medium up to about twenty, high beyond that across at least two sources. An operator flag for a suspicious review pattern caps a rating at 3.5★ and marks it low.
59% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 1 negative.

## The honest read

Cape & Islands Glass runs a full-service glass shop at 234 Iyannough Rd (Route 28) in Hyannis with additional locations its BBB profile lists in Sandwich, Orleans and Edgartown, owned by Scott Gladish with 18 employees and a business start date of 1981. The work spans household glass — shower enclosures, mirrors, window and cabinet glass, tabletops, glass railings — alongside a large auto-glass and windshield business.

When the job goes well, customers describe it in detail. A February 2026 reviewer from Rhode Island with a condo in Truro had a mis-cut glass tabletop re-cut to size the same afternoon on New Year's Eve after the Orleans store was closed; a 2025 reviewer who is a carpenter said the shop replaced a broken Andersen double-hung insulated glass unit quickly and expertly after he failed at it himself; a 2024 reviewer had a dining table glass top delivered on time with the broken glass removed, the shards vacuumed and the table cleaned before installation. Several windshield customers name the same technician, John, and describe insurance handled end to end.

The complaints are just as detailed and they cluster on one thing: communication and follow-through. Across 2022 to 2026 reviewers describe unanswered phones and voicemails, quotes requested repeatedly and never delivered, appointments missed or scheduled at the wrong time, a windshield ordered wrong after a two-and-a-half week wait, a glass vanity panel that took six months, a customer's window frame thrown out, and a $350 prepayment for glass that was never refunded when the work turned out not to be doable.

That split is the story here: on Google the business sits at 3.6 stars from 53 ratings, and the written record divides sharply between people delighted with a fast, skilled job and people who could not get called back. One reviewer even asserts the positive reviews are staff offsetting the negative ones — an unverified allegation, but a sign of how polarised the page is.

Before booking, get the quote and the appointment time in writing, confirm before you leave a deposit what happens if the job turns out not to be doable, and ask directly whether they currently serve your town — a 2022 reviewer was told that because of an employee shortage they were not servicing customers over the bridge. Note also that the A+ shown on the BBB profile sits on a business that page says is NOT BBB accredited.

**Strengths:**
- Cut-to-size glass — tabletop re-cut same afternoon for a stranded customer
- Insulated glass units — carpenter praised a fast, expert Andersen sash repair
- Clean installs — crew removed, vacuumed and cleaned before fitting new glass
- Four locations — Hyannis, Sandwich, Orleans and Edgartown per BBB

**Concerns:**
- Callbacks — repeated reports of unanswered phones and quotes never delivered
- Appointments — no-shows and wrong-time bookings described across four years
- Deposit dispute — reviewer says $350 prepaid glass cost was never refunded
- Long waits — vanity glass reported taking six months, a window frame discarded

**Where sources disagree:**
- The written record is strongly bimodal: detailed five-star accounts of fast, skilled glass work sit alongside equally detailed one-star accounts of unanswered calls, missed appointments and unfinished jobs, and the same complaint theme recurs from 2022 through March 2026.
- A 2022 reviewer asserts the positive reviews are employees offsetting the negative ones. Nothing in this record verifies or refutes that; it is recorded as one customer's allegation, not as a finding.
- A large share of the review record concerns windshield and auto-glass work rather than home glass, so the star average blends two different service lines; the household-glass accounts are the ones relevant to a homeowner.
- The BBB page shows an A+ grade while stating the business is NOT BBB accredited — two separate facts, and no BBB reviews or complaints are published there.
- A 2022 reviewer was told that an employee shortage meant the company was not servicing customers over the bridge, which conflicts with the site's stated coverage of Cape Cod, the South Coast and the South Shore.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The company operates a Hyannis glass shop with further locations listed in Sandwich, Orleans and Edgartown, is owned by Scott Gladish with 18 employees, and BBB records a business start date of April 1981. _(confidence: medium)_
  - [Official Website](http://www.capeandislandsglass.com) — “Cape & Islands Glass is a Hyannis-based glass company with locations in Hyannis, Orleans and Edgartown, doing residential shower enclosures,…”
  - [Official Website](http://www.capeandislandsglass.com) — “Stated service area (self-reported): Hyannis, Orleans, Edgartown”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “BBB profile for Cape & Islands Glass, Inc. at 234 Iyannough Road Route 28, Hyannis, listing four locations (Hyannis, Sandwich, Edgartown, Or…”
- A February 2026 reviewer had a glass tabletop that was half an inch too long re-cut to size the same afternoon in Hyannis after the Orleans store was closed on New Year's Eve. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204d1NuSXllbmRtV0ZKb2IzcHplRTVRTTAwMmNVRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOm8wSnIyendmWFJob3pzeE5QM002cUE%7C%7C?hl=en) — “5★ I live in Rhode Island and own a condo in Truro, Mass. I had previously ordered a glass table top for a coffee table at the condo. I had …”
- A 2025 reviewer who works as a carpenter and renovator said the shop replaced a broken Andersen double-hung insulated glass light quickly and expertly after his own attempt failed. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xrelJ6VlVWekkwTlhoWVVXbHFkaTFwY1cxcGJFRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOlkzRzVUVzI0NXhYUWlqdi1pcW1pbEE%7C%7C?hl=en) — “5★ Terrific service. As an experienced carpenter/renovator, I attempted to replace a broken Andersen double hung insulated glass light. Do n…”
- A 2024 reviewer said a replacement dining-table glass top arrived on time and fitted perfectly, with the crew removing the broken glass, vacuuming the shards and cleaning the table before installation. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNudWZTd3J3RRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgICnufSwrwE%7C%7C?hl=en) — “5★ Delivered on time , replacement for the dining room table that broke.   Fits perfectly , the guys removed the broken glass , vacuumed the…”
- Several windshield customers in 2025 and 2026 describe insurance handled end to end and name the technician John, including one who was accommodated hours early and another whose windshield was replaced at his workplace. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGSE9GWnNPSFE1YVVsTlgyWk5UalZsWjFOWlZXYxAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOjFHOFZsOHQ5aUlNX2ZNTjVlZ1NZVWc%7C%7C?hl=en) — “5★ A stone cracked the windshield of my 2016 Honda CR-V. Cape & Islands Glass is the place I used in the past so I went there again. They’ve…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21aRUxVRTVUakJFY2w5NGVrVnVaVWRTTkV4RVlrRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOmZELUE5TjBEcl94ekVuZUdSNExEYkE%7C%7C?hl=en) — “5★ A stone cracked my windshield of my 2016 Chevy Silverado truck and Cape and Islands Glass was highly recommended to me. I called my insur…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VPT1I2b0RjMEtldjJ3RRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEOOR6oDc0Kev2wE%7C%7C?hl=en) — “5★ As a lifelong Cape Codder I try to always give local companies my business, so when I needed a new windshield, I decided on Cape & Island…”
- Multiple reviewers from 2022 through 2026 describe unanswered phones and voicemails and quotes requested repeatedly that were never delivered, including one who asked five times with their contractor involved and one who went to another company after more than a week of silence. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KVFlqVkJPV0pZWDJKRmFYcEtkVEoxYm1GcE1VRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOnJTYjVBOWJYX2JFaXpKdTJ1bmFpMUE%7C%7C?hl=en) — “1★ I never write reviews but this deserves it. The worst customer service. No follow up. Requested a quote 5 times through calls and my cont…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKeXJfUmJ3EAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDJyr_Rbw%7C%7C?hl=en) — “1★ Worst experience ever. Nobody ever answers the phone when you call, they never call you back even when you leave a voice-mail, and when y…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNla19xT2lnRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgICek_qOigE%7C%7C?hl=en) — “1★ Visited the store on 9/6 to get estimate on cabinet glass inserts as well as glass replacement of patio/window door.  Never received a ca…”
- Reviewers describe missed or mis-scheduled appointments, including a no-show in 2022, an appointment booked for the afternoon after the customer specified early morning, and a March 2026 customer who waited two and a half weeks only for the wrong windshield to arrive. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214TFZtMUVlVXBvUW5CcFpHeHZObWR1Um5rMWVYYxAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOmxLVm1EeUpoQnBpZGxvNmduRnk1eXc%7C%7C?hl=en) — “1★ Total incompetence. Make me wait 2 and a half weeks for an appointment, then I get there and they have the wrong windshield. Guy is super…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKeXJfUmJ3EAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDJyr_Rbw%7C%7C?hl=en) — “1★ Worst experience ever. Nobody ever answers the phone when you call, they never call you back even when you leave a voice-mail, and when y…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtNE1maFVREAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIC-4MfhUQ%7C%7C?hl=en) — “1★ don't believe any positive review on here - those have to be the employees trying to offset their real reviews.  Another -if I could give…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcV9xZTFBRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDmq_qe1AE%7C%7C?hl=en) — “1★ Company was no show for appointment this morning and no one answers the phone. I thought this was a reputable company. Very unprofessiona…”
- A February 2025 reviewer said they prepaid for a fogged thermopane repair, the technician found the work could not be done, the labour was refunded but the $350 glass cost was not returned despite at least six calls. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBLUwydlRREAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgMDA-L2vTQ%7C%7C?hl=en) — “1★ I asked Cape & Islands Glass to repair a fogged thermo pane panel in one of my exterior doors. I paid for the glas and repair in advance.…”
- A 2022 reviewer said a window frame left with the shop was thrown out without any call, email or letter, and another said a bathroom vanity glass panel took six months and then could not be reinstalled. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlaTRDVHJRRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgICei4CTrQE%7C%7C?hl=en) — “1★ The beginning of the show in the beginning of the summer they came and picked up a window frame that I need to have glass replaced I ende…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPczUzYU9REAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDOs53aOQ%7C%7C?hl=en) — “1★ If I could give them no stars I would...We dropped off a piece of glass from our bathroom vanity to be fixed and later installed back in …”
- A February 2022 reviewer said the technician damaged their vehicle during a windshield replacement, did not disclose it, and that the manager offered only touch-up paint. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtMWRpYV93RRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDm1dia_wE%7C%7C?hl=en) — “1★ Had my windshield replaced. The technician damaged my vehicle, never informed me of damage, then tried to hide it. Now, I have to fix the…”
- The Better Business Bureau shows an A+ grade on a profile that states the business is not BBB accredited. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “BBB profile for Cape & Islands Glass, Inc. at 234 Iyannough Road Route 28, Hyannis, listing four locations (Hyannis, Sandwich, Edgartown, Or…”
- Google publishes a 3.6-star average from 53 ratings, and all 29 review bodies on file from 2021 to 2026 divide sharply between five-star and one-star accounts. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20%26%20Islands%20Glass&query_place_id=ChIJVSfplecw-4kRmlV-LkVt9Qc) — “Google: 3.6★ from 53 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eFgxb3lSa05qVG1ZMmFtUTFSR3g0VFRNeGEyYxAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOm9xX1oyRkNjTmY2amQ1RGx4TTMxa2c%7C%7C?hl=en) — “5★ Helpful and courteous shop employees. Real nice glass work. A+ service. Thank you!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214TFZtMUVlVXBvUW5CcFpHeHZObWR1Um5rMWVYYxAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOmxLVm1EeUpoQnBpZGxvNmduRnk1eXc%7C%7C?hl=en) — “1★ Total incompetence. Make me wait 2 and a half weeks for an appointment, then I get there and they have the wrong windshield. Guy is super…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KVFlqVkJPV0pZWDJKRmFYcEtkVEoxYm1GcE1VRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOnJTYjVBOWJYX2JFaXpKdTJ1bmFpMUE%7C%7C?hl=en) — “1★ I never write reviews but this deserves it. The worst customer service. No follow up. Requested a quote 5 times through calls and my cont…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURBLUwydlRREAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgMDA-L2vTQ%7C%7C?hl=en) — “1★ I asked Cape & Islands Glass to repair a fogged thermo pane panel in one of my exterior doors. I paid for the glas and repair in advance.…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNudWZTd3J3RRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgICnufSwrwE%7C%7C?hl=en) — “5★ Delivered on time , replacement for the dining room table that broke.   Fits perfectly , the guys removed the broken glass , vacuumed the…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURKeXJfUmJ3EAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDJyr_Rbw%7C%7C?hl=en) — “1★ Worst experience ever. Nobody ever answers the phone when you call, they never call you back even when you leave a voice-mail, and when y…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPczUzYU9REAE!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgIDOs53aOQ%7C%7C?hl=en) — “1★ If I could give them no stars I would...We dropped off a piece of glass from our bathroom vanity to be fixed and later installed back in …”
- Household glass work — shower enclosures, mirrors, cabinet and window glass, and cut-to-size tabletops — is described first-hand across the review record and listed by the business itself. _(confidence: high)_
  - [Official Website](http://www.capeandislandsglass.com) — “Cape & Islands Glass is a Hyannis-based glass company with locations in Hyannis, Orleans and Edgartown, doing residential shower enclosures,…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “Services offered (Better Business Bureau): Replacement auto glass, Mirrors, Shower doors, Window and door glass repair and replacement, Scre…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204d1NuSXllbmRtV0ZKb2IzcHplRTVRTTAwMmNVRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOm8wSnIyendmWFJob3pzeE5QM002cUE%7C%7C?hl=en) — “5★ I live in Rhode Island and own a condo in Truro, Mass. I had previously ordered a glass table top for a coffee table at the condo. I had …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xrelJ6VlVWekkwTlhoWVVXbHFkaTFwY1cxcGJFRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOlkzRzVUVzI0NXhYUWlqdi1pcW1pbEE%7C%7C?hl=en) — “5★ Terrific service. As an experienced carpenter/renovator, I attempted to replace a broken Andersen double hung insulated glass light. Do n…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJeUpPZXpnRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgMCIyJOezgE%7C%7C?hl=en) — “5★ My Story:

My condo window broke during the winter. I spent weeks trying to track down a replacement window online to swap it out with. I…”
- A Nextdoor neighbour in Marstons Mills answering a July 2026 Mashpee request for a shower door installer named Cape and Islands Glass in Hyannis. _(confidence: medium)_
  - [Nextdoor](https://nextdoor.com/p/ZYBqZT-Fp9kg) — “Nextdoor (Marstons Mills, MA) — Cape and Islands Glass in Hyannis!!”
- Local news coverage in October 2025 quoted the owner objecting to proposed granite traffic islands at the Route 28 intersection outside the Hyannis shop. _(confidence: medium)_
  - [capecodtimes.com](https://www.capecodtimes.com/story/news/2025/10/06/hyannis-intersection-yarmouth-road-route-28-massachusetts-department-transportation-cape-islands/86424861007/?taid=68e48946f775a300013bc1da) — “capecodtimes.com — The owner of Cape and Islands Glass has a concern about the intersection construction right out his front door.”
- Specializes in Specialty Services _(confidence: high)_
  - [Official Website](http://www.capeandislandsglass.com) — “Cape & Islands Glass is a Hyannis-based glass company with locations in Hyannis, Orleans and Edgartown, doing residential shower enclosures,…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “Services offered (Better Business Bureau): Replacement auto glass, Mirrors, Shower doors, Window and door glass repair and replacement, Scre…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT204d1NuSXllbmRtV0ZKb2IzcHplRTVRTTAwMmNVRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOm8wSnIyendmWFJob3pzeE5QM002cUE%7C%7C?hl=en) — “5★ I live in Rhode Island and own a condo in Truro, Mass. I had previously ordered a glass table top for a coffee table at the condo. I had …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xrelJ6VlVWekkwTlhoWVVXbHFkaTFwY1cxcGJFRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CAIQACodChtycF9oOlkzRzVUVzI0NXhYUWlqdi1pcW1pbEE%7C%7C?hl=en) — “5★ Terrific service. As an experienced carpenter/renovator, I attempted to replace a broken Andersen double hung insulated glass light. Do n…”
- Also offers Windows / Siding / Gutters _(confidence: medium)_
  - [Official Website](http://www.capeandislandsglass.com) — “Cape & Islands Glass is a Hyannis-based glass company with locations in Hyannis, Orleans and Edgartown, doing residential shower enclosures,…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804) — “Services offered (Better Business Bureau): Replacement auto glass, Mirrors, Shower doors, Window and door glass repair and replacement, Scre…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNJeUpPZXpnRRAB!2m1!1s0x0:0x7f56d452e7e559a!3m1!1s2@1:CIHM0ogKEICAgMCIyJOezgE%7C%7C?hl=en) — “5★ My Story:

My condo window broke during the winter. I spent weeks trying to track down a replacement window online to swap it out with. I…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20%26%20Islands%20Glass&query_place_id=ChIJVSfplecw-4kRmlV-LkVt9Qc): 3.6★ from 53 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20%26%20Islands%20Glass&query_place_id=ChIJVSfplecw-4kRmlV-LkVt9Qc): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/window-glass/cape-islands-glass-inc-0021-100804): Listed on this source
- [Official Website](http://www.capeandislandsglass.com): Self-reported profile and service details
- [Exa](https://www.capeandislandsglass.com/orleans): 0 web mentions across the open web (each linked to its source)
- [Exa](https://www.capecodtimes.com/story/news/2025/10/06/hyannis-intersection-yarmouth-road-route-28-massachusetts-department-transportation-cape-islands/86424861007/?taid=68e48946f775a300013bc1da): 1 web mention across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Cape and Islands Glass in Hyannis!!” — nextdoor.com (2026-07-25) — https://nextdoor.com/p/ZYBqZT-Fp9kg
- “The owner of Cape and Islands Glass has a concern about the intersection construction right out his front door.” — capecodtimes.com (2025-10-06) — https://www.capecodtimes.com/story/news/2025/10/06/hyannis-intersection-yarmouth-road-route-28-massachusetts-department-transportation-cape-islands/86424861007/?taid=68e48946f775a300013bc1da

## Recent reviews

- **5/5 · Google Reviews · Danny Cleary · 2026-04-24**: Helpful and courteous shop employees. Real nice glass work. A+ service. Thank you!
- **1/5 · Google Reviews · Jess Johnson · 2026-03-22**: Total incompetence. Make me wait 2 and a half weeks for an appointment, then I get there and they have the wrong windshield. Guy is super apologetic, tells me he's going to call me at the end of the day after he finds the right windshield. No call at end of day so I called them. "The guy left for th…
- **5/5 · Google Reviews · Brittany Walker · 2026-02-19**: A stone cracked the windshield of my 2016 Honda CR-V. Cape & Islands Glass is the place I used in the past so I went there again. They’ve always been highly recommended as long as I can remember. I called my insurance company, they contacted them & I was immediately called by Cape & Islands Glass. I…
- **5/5 · Google Reviews · Anthony F · 2026-02-14**: I live in Rhode Island and own a condo in Truro, Mass. I had previously ordered a glass table top for a coffee table at the condo. I had ordered and picked it up locally here in Rhode Island. I never thought they'd be a problem with it. To my surprise the glass was a half inch too long. Unfortunatel…
- **5/5 · Google Reviews · Joe Della Morte · 2026-01-14**: Got the job done! Windshield replacement. Fast and courteous.
- **5/5 · Google Reviews · Debra Murphy · 2025-09-08**: The installers and the office people were very helpful and friendly.
- **5/5 · Google Reviews · striper · 2025-08-25**: Terrific service. As an experienced carpenter/renovator, I attempted to replace a broken Andersen double hung insulated glass light. Do not do this! After many finger cuts-lesson learned. Cape & Islands did it quickly and expertly.
- **1/5 · Google Reviews · Karen Bikofsky · 2025-07-31**: I never write reviews but this deserves it. The worst customer service. No follow up. Requested a quote 5 times through calls and my contractor even had to get involved and never received. Clearly they are having some serious issues with lack of help. Don’t use!! You’ll never see your bathroom showe…
- **5/5 · Google Reviews · David Goulart · 2025-07-28**: When Safelite was giving me the run around Cape and Island stepped up and got the job done in one day. Very pleased with the results and would use this company again without hesitation.
- **1/5 · Google Reviews · D A · 2025-07-18**: Technician installed new windshield and immediately cracked it when trying to complete it. Attempted to get communication day of RErepair but got nothing! Disappointed after trying to use a local business ☹️

---

Data freshness: last scanned 2026-08-20T05:36:47.292Z.
Cite as: Cape & Islands Glass — Tavlee (https://tavlee.com/contractor/cape-and-islands-glass-hyannis)
Source: https://tavlee.com/contractor/cape-and-islands-glass-hyannis