# Cape Ann Kitchens LLC

**Trade:** Kitchen Remodel · **Address:** 607 Main St, Stoneham, MA 02180 · **Phone:** (781) 438-2031 · **Website:** http://www.capeannkitchens.com/ · **Languages:** English

**Rating: 2.8/5** (low confidence) — from 5 reviews across 6 sources.
80% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Cape Ann Kitchens is a showroom business first: you come in, work out a kitchen or bath layout, and the cabinets, vanities and countertops get ordered, delivered and installed. Tricia McInnis opened it in 2005 in Gloucester with her husband Scott, a general contractor, and the company says it later grew into the larger Stoneham showroom on Main Street it runs now — 21 years by its own count, the same figure its Better Business Bureau page carries beside an A+ grade.

The written accounts stop in 2018. An interior designer writing on Houzz in 2017 had Tricia and Scott renovate a kitchen and turn a three-season porch into a family room, and said the job came in on budget. A 2018 visitor to the showroom described helpful staff and just about every configuration for kitchens and baths on the floor. Houzz carries seven projects across Gloucester, Hamilton, Wakefield, Lynnfield, Sudbury and Andover.

The complaint on file is specific and worth raising. A customer writing in March 2018 said two slow-close cabinet drawers never worked properly and several had cracks, that they had reached out to the owner and her contractor husband many months earlier, and that the repairs still had not happened. One account, eight years old — but it is about the part of a cabinet job that comes after the installers leave.

The company's own stated service area is Stoneham, Melrose, Reading and Andover, a tighter ring than the towns in the Houzz portfolio.

This suits a homeowner who wants to sit down over a layout and have one shop carry it from design through cabinet ordering to installation. Ask what happens if a drawer or door needs adjusting once the install is done, and get the warranty and callback terms in writing before anything is ordered.

**Strengths:**
- Design through installation — one shop handles layout, ordering and install
- On-budget kitchen renovation — a 2017 Houzz designer cites timely, on-budget work
- Showroom selection — a 2018 visitor cites configurations for kitchens and baths

**Concerns:**
- Unresolved drawer repairs — a 2018 customer reported cracks and months of waiting
- Dated written accounts — the newest review on file was posted in 2018

**Where sources disagree:**
- A 2011 Houzz letter thanks Barbara and Alex Caruso of Cape Ann Kitchens, while the company's own history names Tricia and Scott McInnis as its owners since 2005
- The Houzz portfolio spans Gloucester, Hamilton, Wakefield, Lynnfield, Sudbury and Andover, while the company's stated service area is Stoneham, Melrose, Reading and Andover

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- An A+ Better Business Bureau grade, not accredited, and 21 years in business _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Cape Ann Kitchens, LLC is a Stoneham, MA kitchen/bath cabinet business with a BBB A+ rating (though not a BBB Accredited Business), in busin…”
- Opened in 2005 in Gloucester by Tricia McInnis and her contractor husband Scott, by the company's own account _(confidence: medium)_
  - [Official Website](http://www.capeannkitchens.com) — “Company history (self-reported): Tricia McInnis, along with her general contractor husband Scott, opened Cape Ann Kitchens in 2005, starting…”
  - [Official Website](http://www.capeannkitchens.com) — “Ownership (self-reported): Owner-operated by Tricia McInnis (design) and her husband Scott McInnis (general contractor)”
- A 2017 Houzz designer describes a kitchen renovation and porch conversion delivered on budget _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/cape-ann-kitchens-pfvwus-pf~629225717) — “5★ I am an interior designer and worked with Tricia and Scott to completely renovate a kitchen and turn a 3 season porch into a family room.…”
- Showroom carries cabinet, vanity and countertop configurations for kitchens and baths _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=96801059652849877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “5★ Very helpful staff. They have pretty much every configuration for kitchens and baths. I couldn't be happier with the service and selectio…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Services offered (Better Business Bureau): Cabinets, Bathroom vanities, Entertainment Centers, Decorative Hardware, Plumbing Fixtures, Count…”
- A 2018 customer reported two slow-close drawers that never worked and cracked fronts, still unrepaired after months _(confidence: medium)_
  - [Google Reviews](https://maps.google.com/?cid=96801059652849877&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) — “1★ Two of my slow close kitchen cabinet drawers have never worked appropriately. We reached out to the owner and her contractor husband many…”
- Seven kitchen and bath projects shown on Houzz across six towns, with a 5-star average from two reviews _(confidence: medium)_
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/cape-ann-kitchens-pfvwus-pf~629225717) — “Houzz: 5.0★ from 2 ratings”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/cape-ann-kitchens-pfvwus-pf~629225717) — “Houzz shows Cape Ann Kitchens with a 5-star average from 2 detailed reviews, a portfolio of 7 kitchen/bath projects across towns including G…”
- Kitchen and bath cabinet design and installation _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Services offered (Better Business Bureau): Cabinets, Bathroom vanities, Entertainment Centers, Decorative Hardware, Plumbing Fixtures, Count…”
  - [Official Website](http://www.capeannkitchens.com) — “Cape Ann Kitchens, LLC is a full-service kitchen and bath design/build company in Stoneham, MA, guiding clients from initial design through …”
- Specializes in Kitchen Remodel _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Cape Ann Kitchens, LLC is a Stoneham, MA kitchen/bath cabinet business with a BBB A+ rating (though not a BBB Accredited Business), in busin…”
  - [Official Website](http://www.capeannkitchens.com) — “Cape Ann Kitchens, LLC is a full-service kitchen and bath design/build company in Stoneham, MA, guiding clients from initial design through …”
  - [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/cape-ann-kitchens-pfvwus-pf~629225717) — “5★ I am an interior designer and worked with Tricia and Scott to completely renovate a kitchen and turn a 3 season porch into a family room.…”
- Also offers Bathroom Remodel _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Services offered (Better Business Bureau): Cabinets, Bathroom vanities, Entertainment Centers, Decorative Hardware, Plumbing Fixtures, Count…”
  - [Official Website](http://www.capeannkitchens.com) — “Cape Ann Kitchens, LLC is a full-service kitchen and bath design/build company in Stoneham, MA, guiding clients from initial design through …”
- Also offers Specialty Services _(confidence: low)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045) — “Services offered (Better Business Bureau): Cabinets, Bathroom vanities, Entertainment Centers, Decorative Hardware, Plumbing Fixtures, Count…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Ann%20Kitchens%20LLC&query_place_id=ChIJ44ZmTwUl44kR1VB9Bg3oVwE): 4.2★ from 5 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20Ann%20Kitchens%20LLC&query_place_id=ChIJ44ZmTwUl44kR1VB9Bg3oVwE): Listed on this source
- [Exa](https://linkedin.com/company/cape-ann-kitchens): 0 web mentions across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/stoneham/profile/kitchen-remodel/cape-ann-kitchens-llc-0021-94045): Listed on this source
- [Official Website](http://www.capeannkitchens.com): 21 yrs in business · Self-reported profile and service details
- [Houzz](https://www.houzz.com/professionals/kitchen-and-bath-designers/cape-ann-kitchens-pfvwus-pf~629225717): 5.0★ from 2 ratings

## Recent reviews

- **5/5 · Google Reviews · 02rc51 · 2018-09-17**: Very helpful staff. They have pretty much every configuration for kitchens and baths. I couldn't be happier with the service and selection
- **1/5 · Google Reviews · Stacy Cleveland · 2018-03-19**: Two of my slow close kitchen cabinet drawers have never worked appropriately. We reached out to the owner and her contractor husband many months ago, but they have yet to repair them. Several also have cracks. The owner also seemed to have her own agenda from the start as to what cabinet and counter…
- **5/5 · Houzz · Kim Roberts Interiors · 2017-02-03**: I am an interior designer and worked with Tricia and Scott to completely renovate a kitchen and turn a 3 season porch into a family room. They were professional, timely and came in on budget. You can see the pictures of their work on my houzz page. Would highly recommend. Kim Roberts Interiors
- **5/5 · Google Reviews · Big Lemon · 2017-01-30**: Decent place for cabinetry.
- **5/5 · Houzz · Ylylorenzetti · 2011-08-01**: Attn: Barbara & Alex Caruso Cape Ann Kitchens We are writing to express our sincerest appreciation in helping us to realize the kitchen of our dreams! When Ted and I bought our home six years ago, we did so knowing that one day we would expand and renovate our kitchen space. When the time came to ex…

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Data freshness: last scanned 2026-09-09T00:07:58.702Z.
Cite as: Cape Ann Kitchens LLC — Tavlee (https://tavlee.com/contractor/cape-ann-kitchens-llc-stoneham)
Source: https://tavlee.com/contractor/cape-ann-kitchens-llc-stoneham