# Cape Appliance Repairs

**Trade:** Appliance Repair · **Address:** 100 Independence Dr Ste 7-325, Hyannis, MA 02601 · **Phone:** (508) 745-2800 · **Website:** https://www.capeappliancerepairs.com/ · **Languages:** English

**Rating: 3.1/5** (medium confidence) — from 65 reviews across 6 sources.
88% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 2 negative.

## The honest read

Cape Appliance Repairs is a Hyannis-based appliance repair company serving Cape Cod, hired for refrigerator, washer, dryer, dishwasher, and stove repairs on major brands.

Reviewers consistently single out the technician Chris by name for careful diagnosis and follow-through — sourcing a hard-to-find part for a 20-year-old ice machine, crafting a fix for a 1970s cooktop with no parts left on the market, and returning within a week to finish jobs that needed ordered parts. The company also owns its mistakes: when a second issue on a refrigerator repair couldn't be fixed, it fully refunded the customer for the part that didn't work, and another customer credits the office with reconsidering and refunding a disputed service charge. Google puts the business at 4.7 stars from 124 ratings, and the Better Business Bureau gives it an A+ grade.

Before booking, ask exactly what the diagnostic visit fee covers. Several one-star reviews describe paying $175–$180 for a visit that ended with a verbal diagnosis and no repair, no callback, or a part they didn't want; one reviewer says the company charged their card a second time without notice and never returned for the promised follow-up. A separate review describes a technician condemning a stove after a one-minute look, when the actual problem turned out to be a faulty outlet. These accounts sit alongside a larger set of five-star reviews that specifically call the pricing fair and reasonable, so the split looks more like inconsistency between visits than a fixed policy. The most recent Google reviews lean more negative than the historical average — two of the last four describe unresolved repairs and steep diagnostic charges — worth weighing alongside the longer five-star record.

Cape Appliance Repairs is a reasonable call for major-appliance repairs on Cape Cod, particularly on older units or premium brands where sourcing the right part matters, and the company has shown it will refund work that doesn't pan out. Confirm the diagnostic fee, what it covers, and get a clear estimate before authorizing any repair or replacement part.

**Strengths:**
- Named technician Chris — repeated, specific Google praise for expertise and follow-through
- Hard-to-source parts — sourced parts for a 20-year-old ice machine and a 1970s cooktop
- Refunds when work fails — fully refunded an unresolved repair and a disputed charge
- Strong Google footprint — 4.7 stars from 124 ratings

**Concerns:**
- Diagnostic-fee complaints — $175-$180 visits several reviewers felt resolved nothing
- Unauthorized charge alleged — one reviewer says a card was billed again without consent
- Possible misdiagnosis — one reviewer says a stove was condemned when a faulty outlet was the real fault
- Recent dip — 2 of the last 4 Google reviews in six months are negative

**Where sources disagree:**
- BBB gives the business an A+ grade; the BBB profile itself also states this is NOT a BBB Accredited Business — the grade and accreditation status are separate facts, not one credential
- Pricing perception splits sharply: several reviewers call the diagnostic fee unclear or excessive, while others explicitly praise fair and reasonable pricing

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Google rates the business 4.7 stars from 124 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Appliance%20Repairs%2C%20Inc.&query_place_id=ChIJk35P1JUx-4kRRNKtjrAarlE) — “Google: 4.7★ from 124 ratings”
- Better Business Bureau gives the business an A+ grade _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/barnstable/profile/appliance-repair/cape-appliance-repairs-0021-544989) — “Better Business Bureau grade: A+”
- Technician Chris is repeatedly named and praised for expertise, promptness, and follow-through across many reviews _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VQWGxnZXEtbjZ6TlFBEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEPXlgeq-n6zNQA%7C%7C?hl=en) — “5★ Outstanding service. Within less than one week, Chris inspected problem, ordered part and returned to install. Cape Appliance office staf…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRNDZ6RzZBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDQ46zG6AE%7C%7C?hl=en) — “5★ My washer died the day I was leaving for vacation, probably one of the big nightmares anyone could have. Chris is amazing not only do I t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNBa3V1LXZBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMCAkuu-vAE%7C%7C?hl=en) — “5★ Chris from Cape Appliance Repair handled our service call with meticulous expertise.  He was so professional and knowledgeable about our …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzMnMyVVl3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIC32s2UYw%7C%7C?hl=en) — “5★ Chris was excellent helping us work through an issue with our LG gas range.  He was very knowledgeable. Highly recommend Cape Appliance R…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNIeW9hendnRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICHyoazwgE%7C%7C?hl=en) — “5★ We purchased a new refrigerator and ran into some issues. Chris from Cape Appliance Repairs came out and explained what was happening, wh…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNlpxNndBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDp6Zq6wAE%7C%7C?hl=en) — “5★ Had these guys fix my 20 year old ice machine, very very responsive and helpful in summary. Chris the technician arrived bang on time, di…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNwN2NIMVZnEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICp7cH1Vg%7C%7C?hl=en) — “5★ Christine at reception was great , Chris was fantastic . Great service and every time I needed him to come out for my oven he was right o…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKc2M2alZBEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICJsc6jVA%7C%7C?hl=en) — “5★ Chris immediately identified our washing machine problem, and returned the following morning at 7:30 to fix, having advised us to give th…”
- The company found parts and fixes for hard-to-source, older appliances, including a 20-year-old ice machine and a 1970s cooktop _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNlpxNndBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDp6Zq6wAE%7C%7C?hl=en) — “5★ Had these guys fix my 20 year old ice machine, very very responsive and helpful in summary. Chris the technician arrived bang on time, di…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcElMejhnRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDWpILz8gE%7C%7C?hl=en) — “5★ Cape appliance repair is a phenomenal company! I have a 1970s cooktop for which there are no parts available. Yet Cape appliance repair w…”
- When a repair could not be completed, the company refunded the customer for the unused part or disputed charge _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURONy1xQ0tBEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDN7-qCKA%7C%7C?hl=en) — “5★ Recently had Cape Appliance Repair over to fix our refrigerator. They were able to fix one issue. But when the second issue we called for…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURaME5qUXlRRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDZ0NjQyQE%7C%7C?hl=en) — “3★ I appreciate the reconsideration and refund of the service charge.  I would consider calling again.”
- Refrigerator and freezer repair, including compressor diagnosis on major brands _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURJdjQtUWZ3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDIv4-Qfw%7C%7C?hl=en) — “5★ I was very pleased with my experience with Cape Appliance.  They responded quickly to my refrigerator issue, diagnosed the problem quickl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNIeW9hendnRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICHyoazwgE%7C%7C?hl=en) — “5★ We purchased a new refrigerator and ran into some issues. Chris from Cape Appliance Repairs came out and explained what was happening, wh…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQxcGRIbW9nRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgID1pdHmogE%7C%7C?hl=en) — “5★ Many accolades to Cape Appliance! My 3 year old LG fridge had its compressor stop working. After calling LG service and being told it's n…”
- Washer and dryer repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRNDZ6RzZBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDQ46zG6AE%7C%7C?hl=en) — “5★ My washer died the day I was leaving for vacation, probably one of the big nightmares anyone could have. Chris is amazing not only do I t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURRbk9QRmJ3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDQnOPFbw%7C%7C?hl=en) — “5★ Best around! Fixed my dryer no problem. Reasonably priced. Reliable and timely with good communication.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ3dE4tMmp3RRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgID7tN-2jwE%7C%7C?hl=en) — “5★ Excellent service when our dryer and washer broke mid week in our rental unit. Parts needed to be ordered- but all taken care of within 7…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKc2M2alZBEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICJsc6jVA%7C%7C?hl=en) — “5★ Chris immediately identified our washing machine problem, and returned the following morning at 7:30 to fix, having advised us to give th…”
- Dishwasher repair _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214NVUwMUhWbXhwUWxaV1R6SjNhbnA2VDFKTlVYYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOmx5U01HVmxpQlZWTzJ3anp6T1JNUXc%7C%7C?hl=en) — “1★ Can’t recommend. Had to get a dishwasher pump replacement and the guy wouldn’t even remove the dishwasher as he said “it was glued in”. T…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMa3RIcjVBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDLktHr5AE%7C%7C?hl=en) — “5★ I would highly recommend!  The staff is professional, timely with service and competent!  I have a Bosch dishwasher that was filling on i…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0bzk3Wk93EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDto97ZOw%7C%7C?hl=en) — “5★ Technician was very professional and knowledgeable who quickly assessed the issue and resolved. Office staff was friendly and helpful and…”
- Gas range and stove repair, including gas-leak diagnosis _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzMnMyVVl3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIC32s2UYw%7C%7C?hl=en) — “5★ Chris was excellent helping us work through an issue with our LG gas range.  He was very knowledgeable. Highly recommend Cape Appliance R…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMzd05Ea293RRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIC3wNDkowE%7C%7C?hl=en) — “5★ I called Cape Appliance Repairs because we could smell gas after using our stove. They were there first thing the next morning to check i…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURIdjllVUFnEAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDHv9eUAg%7C%7C?hl=en) — “5★ I recently had Cape Appliance repair my gas stove.  The technician was very professional.  He took great care to protect my floor and are…”
- Several reviewers describe $175-$180 diagnostic visits that did not resolve or clearly explain the problem _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwU2NUQTRkbFprY21WRU9FUlpOamRpZUhST1kzYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOlpScTA4dlZkcmVEOERZNjdieHROY3c%7C%7C?hl=en) — “1★ I understand charging $180 for a diagnostic visit — a technician needs to properly assess the issue before recommending repairs. That’s f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VQMkpsZW15d1pyUThRRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEP2JlemywZrQ8QE%7C%7C?hl=en) — “1★ i paid them $175 and requested for someone to come fix my dryer because the door was broken. we only live in our home seasonally so were …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR6a1lxUDFRRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDzkYqP1QE%7C%7C?hl=en) — “2★ Had to wait a week for a repair man to come and look at my dishwasher. He came, said the part was dying and he left. Never heard ANYTHING…”
- One reviewer alleges the company charged their card again without permission or notice and never returned for a scheduled follow-up _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4M1VWWnFPVUoxVWkxRVNtNXZVMmxFZDBaV1ZtYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOkx3UVZqOUJ1Ui1ESm5vU2lEd0ZWVmc%7C%7C?hl=en) — “1★ Pretty awful. Came in fall did not fix issue said was fixed. Charged me parts & Labor.  Called in spring to come back.  Charged my card a…”
- One reviewer says a technician condemned a stove as needing replacement after a one-minute look, when the actual problem was a faulty electrical outlet posing a fire risk _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUROa01LXzRBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDNkMK_4AE%7C%7C?hl=en) — “1★ spent 1 minute max in the home, if that. came in, told me i needed a new stove because the burners weren’t getting hot and it wouldn’t be…”
- Recent Google reviews skew more negative: 2 of the last 4 in the past six months are 1-star _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214NVUwMUhWbXhwUWxaV1R6SjNhbnA2VDFKTlVYYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOmx5U01HVmxpQlZWTzJ3anp6T1JNUXc%7C%7C?hl=en) — “1★ Can’t recommend. Had to get a dishwasher pump replacement and the guy wouldn’t even remove the dishwasher as he said “it was glued in”. T…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwU2NUQTRkbFprY21WRU9FUlpOamRpZUhST1kzYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOlpScTA4dlZkcmVEOERZNjdieHROY3c%7C%7C?hl=en) — “1★ I understand charging $180 for a diagnostic visit — a technician needs to properly assess the issue before recommending repairs. That’s f…”
- Reviews split between many detailed five-star accounts of responsive, effective repairs and a real cluster of one-star accounts describing costly diagnostic visits and, in one case, an unauthorized second charge _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwU2NUQTRkbFprY21WRU9FUlpOamRpZUhST1kzYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOlpScTA4dlZkcmVEOERZNjdieHROY3c%7C%7C?hl=en) — “1★ I understand charging $180 for a diagnostic visit — a technician needs to properly assess the issue before recommending repairs. That’s f…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4M1VWWnFPVUoxVWkxRVNtNXZVMmxFZDBaV1ZtYxAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CAIQACodChtycF9oOkx3UVZqOUJ1Ui1ESm5vU2lEd0ZWVmc%7C%7C?hl=en) — “1★ Pretty awful. Came in fall did not fix issue said was fixed. Charged me parts & Labor.  Called in spring to come back.  Charged my card a…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRNDZ6RzZBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDQ46zG6AE%7C%7C?hl=en) — “5★ My washer died the day I was leaving for vacation, probably one of the big nightmares anyone could have. Chris is amazing not only do I t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNIeW9hendnRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgICHyoazwgE%7C%7C?hl=en) — “5★ We purchased a new refrigerator and ran into some issues. Chris from Cape Appliance Repairs came out and explained what was happening, wh…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURwNlpxNndBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDp6Zq6wAE%7C%7C?hl=en) — “5★ Had these guys fix my 20 year old ice machine, very very responsive and helpful in summary. Chris the technician arrived bang on time, di…”
- Specializes in Appliance Repair _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Appliance%20Repairs%2C%20Inc.&query_place_id=ChIJk35P1JUx-4kRRNKtjrAarlE) — “Google: 4.7★ from 124 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnTURJdjQtUWZ3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDIv4-Qfw%7C%7C?hl=en) — “5★ I was very pleased with my experience with Cape Appliance.  They responded quickly to my refrigerator issue, diagnosed the problem quickl…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURRNDZ6RzZBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgMDQ46zG6AE%7C%7C?hl=en) — “5★ My washer died the day I was leaving for vacation, probably one of the big nightmares anyone could have. Chris is amazing not only do I t…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMzMnMyVVl3EAE!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIC32s2UYw%7C%7C?hl=en) — “5★ Chris was excellent helping us work through an issue with our LG gas range.  He was very knowledgeable. Highly recommend Cape Appliance R…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMa3RIcjVBRRAB!2m1!1s0x0:0x51ae1ab08eadd244!3m1!1s2@1:CIHM0ogKEICAgIDLktHr5AE%7C%7C?hl=en) — “5★ I would highly recommend!  The staff is professional, timely with service and competent!  I have a Bosch dishwasher that was filling on i…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Appliance%20Repairs&query_place_id=ChIJk35P1JUx-4kRRNKtjrAarlE): 4.7★ from 124 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20Appliance%20Repairs&query_place_id=ChIJk35P1JUx-4kRRNKtjrAarlE): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/barnstable/profile/appliance-repair/cape-appliance-repairs-0021-544989): Listed on this source
- [Yelp](https://www.yelp.com/biz/cape-appliance-repairs-barnstable-7): Listed on this source
- [Official Website](https://www.capeappliancerepairs.com): 30 yrs in business · Self-reported profile and service details
- [Exa](https://www.bestprosintown.com/ma/barnstable/demeo-heating-and-cooling-/): 0 web mentions across the open web (each linked to its source)

## Recent reviews

- **1/5 · Google Reviews · Alex Bender · 2026-08-21**: Can’t recommend. Had to get a dishwasher pump replacement and the guy wouldn’t even remove the dishwasher as he said “it was glued in”. Told him I would do it and to come back same day. I ended up removing the dishwasher in 5 minutes and ended up replacing the pump myself as they wouldn’t come back …
- **5/5 · Google Reviews · Richard Gazoorian · 2026-05-30**: The response time and follow-up were outstanding and the ability to diagnose the problem and provide a cost-effective solution was impressive.
- **1/5 · Google Reviews · Jeffrey Elletson · 2026-04-18**: I understand charging $180 for a diagnostic visit — a technician needs to properly assess the issue before recommending repairs. That’s fair. What’s not acceptable is what we experienced.
Chris showed up and did what can only be described as a rushed, 5-minute “drive-by” assessment. With total confi…
- **5/5 · Google Reviews · Ron Ruggiero · 2026-04-05**: Cape Appliance Repair answered my message request for service after hours and were able to come out the next day. They fixed the issue promptly and have excellent communication. Highly recommend!!
- **1/5 · Google Reviews · Helene Rudolph · 2025-12-23**: If you DONT want to get ripped off you go with someone else. Had me order and pay for  a washing machine gasket before the service call. Came with the gasket I didn't need. Said I should wait until the machine leaks. Here 5 minutes. Left me with the unwanted part $116 and a bill for $173 to deliver …
- **5/5 · Google Reviews · Rebeka Broitman · 2025-11-18**: Amazing!!!
- **5/5 · Google Reviews · ALLEN BRAGDON · 2025-09-14**: Asked about winterizing fridge. He gave me the simples steps so that I could do it myself. His web inquiry reply was superfast also!  Very professional. He will be my first call for my next repair.
- **1/5 · Google Reviews · Karl Ivester · 2025-06-23**: Pretty awful. Came in fall did not fix issue said was fixed. Charged me parts & Labor.  Called in spring to come back.  Charged my card again without any permission or notice and never showed up. Once is a mistake 2x is a theft.   Called about no show. No apology just attitude. Asked to speak with m…
- **5/5 · Google Reviews · Edmund Corcoran · 2025-06-06**: Outstanding service. Within less than one week, Chris inspected problem, ordered part and returned to install. Cape Appliance office staff was pleasant and accommodating from the initial call to scheduling appointment for installation.  Chris offers this service in the highest level  of professional…
- **1/5 · Google Reviews · Jennifer Ciriello · 2025-06-04**: i paid them $175 and requested for someone to come fix my dryer because the door was broken. we only live in our home seasonally so were not home when the technician came, which i was told would be fine. He spent 20 minutes in our home and sent me a message that the door is broken and i should remov…

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Data freshness: last scanned 2026-08-22T04:31:38.957Z.
Cite as: Cape Appliance Repairs — Tavlee (https://tavlee.com/contractor/cape-appliance-repairs-hyannis)
Source: https://tavlee.com/contractor/cape-appliance-repairs-hyannis