# Cape Cod Central Heating & Cooling

**Trade:** HVAC / Heating & Cooling · **Phone:** (774) 722-9126 · **Website:** https://www.capecodcentralhvac.com/ · **Languages:** English

**Rating: 4.3/5** (medium confidence) — from 15 reviews across 7 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

When a 20-year-old gas furnace quit one morning in April 2024, Glen and his crew were in that same day and the entire system was replaced the next — at what that homeowner called the best rate of the three estimates they'd collected. That is the shape of most of what people write about Cape Cod Central Heating & Cooling: a small Cape shop, fast, priced at the low end.

The company's Massachusetts HVAC licence, 860-SM-B, is registry-verified active in the company's own name. Customers write about Glen Duguay by first name. A mini-split customer writing in October 2024 said he walked the job, talked them out of equipment they had asked for and saved them thousands, and had the install done about a week after the call. On HomeAdvisor in 2023, a homeowner said he was the only technician willing to work through the diagnosis over the phone before driving out. In 2022 someone whose unit had been dead for two years said it was running at full capacity within an hour of a same-day visit.

Two things are worth pinning down before you call. Google's average sits at 4.2 across 21 ratings — below every written review on that page, all of which are five stars. A reviewer in April 2024 noticed the same gap and guessed that others had Glen confused with a different company. The written history has also gone quiet: the newest customer account is from December 2024, and the three reviews on Angi are the same three that appear on HomeAdvisor, at the same 4.5 average.

The paperwork deserves a question too. BuildZoom lists an active Sheet Metal Business licence for the company plus a separate home improvement contractor registration, #190395, that it shows as inactive or cancelled at one point — that is BuildZoom's own record rather than a state verification, so ask directly which registrations they carry if your job runs past straight mechanical work. BBB lists the business at 10 years, not accredited and with no rating.

For a Cape heat pump, mini-split or central A/C install where speed and a competitive number matter more than a big-company service desk, the accounts running through 2024 are consistent about both. Get the quote in writing and confirm the licensing that applies to your particular job.

**Strengths:**
- Same-day on breakdowns — 2024 furnace failure answered the same morning
- Whole-system swaps fast — that furnace was replaced the next day
- Lowest of three quotes — 2024 customer cited the best rate
- Talks you out of extras — 2024 mini-split customer saved thousands
- Active state HVAC licence — 860-SM-B verified in the company's name

**Concerns:**
- Google average trails its reviews — 4.2 across 21 ratings
- Dated written accounts — newest customer review is December 2024
- Directory licence unclear — BuildZoom shows an inactive HIC registration

**Where sources disagree:**
- Addresses disagree across directories: BuildZoom lists 291 Queen Anne Rd in West Yarmouth, BBB shows Harwich, and HomeAdvisor lists 211 Queen Anne Road, Bay 5, Harwich — the road spans both towns.
- Platform averages disagree: Google shows 4.2★ from 21 ratings, Angi and HomeAdvisor each 4.5★ from the same 3 ratings, and BuildZoom 5.0★ from 1.
- BuildZoom records a home improvement contractor registration #190395 as inactive or cancelled at one point, which is the directory's own record and was not verified against a state registry.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- The Massachusetts HVAC licence 860-SM-B is registry-verified active, held by Cape Cod Central Heating and Cooling LLC _(confidence: high)_
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 860-SM-B registry-verified active — registry holder of record: Cape Cod Central Heating and Cooling LLC”
- Same-day response on failures — an April 2024 customer's gas furnace quit in the morning and the crew was there that day, with the system replaced the next; a 2022 customer had a two-year-dead unit running within an hour of a same-day visit _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqM2Eya1pBEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICj3a2kZA%7C%7C?hl=en) — “5★ Great service!  Our 20+ year old gas furnace stopped working one morning. Glen and his crew were in that same day. Entire system replaced…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyaHJDOWt3RRAB!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgID2hrC9kwE%7C%7C?hl=en) — “5★ When I called I did not expect for them to be available the same day my unit was not working for the last two years and they got it back …”
- Priced at the low end — an April 2024 customer said it was the best of three estimates, and a 2021 customer who used the company on two projects called its prices the most reasonable on Cape Cod _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqM2Eya1pBEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICj3a2kZA%7C%7C?hl=en) — “5★ Great service!  Our 20+ year old gas furnace stopped working one morning. Glen and his crew were in that same day. Entire system replaced…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtbHRERUJREAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICmltDEBQ%7C%7C?hl=en) — “5★ Used Glen on 2 projects. No issues with the work that his company did . He definitely has the most reasonable prices on Cape cod .”
- An October 2024 mini-split customer said Glen talked them out of equipment they had asked for, saving thousands, and installed about a week after the call _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURYMlBMMFZREAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgIDX2PL0VQ%7C%7C?hl=en) — “5★ Glen installed my mini split last May, like a week after I called. During the walk through, he talked me out of unnecessary stuff I thoug…”
- A December 2024 heat-pump customer said the installer followed the agreed install plan exactly _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2eWQ3LVBnEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgIDvyd7-Pg%7C%7C?hl=en) — “5★ We recently had a heat pump installed to cool our second floor.  While we have not really had the opportunity to try it yet, we had a pos…”
- A 2023 HomeAdvisor reviewer said Glen was the only technician willing to help diagnose the problem by phone, then arrived on time with the right equipment for a condenser replacement _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CapeCodCentralHeating.64383438.html) — “5★ Glen was the only tech willing to talk to me on the phone and help me diagnose my problem. When we determined my condenser unit needed re…”
- Google shows a 4.2★ average across 21 ratings _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Central%20Heating%20%26%20Cooling&query_place_id=ChIJZ5rZjKQ_-4kR4aagEl1aFcw) — “Google: 4.2★ from 21 ratings”
- Google's 4.2★ average across 21 ratings sits below the written reviews on that profile, which are all five stars _(confidence: medium)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Central%20Heating%20%26%20Cooling&query_place_id=ChIJZ5rZjKQ_-4kR4aagEl1aFcw) — “Google: 4.2★ from 21 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqM2Eya1pBEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICj3a2kZA%7C%7C?hl=en) — “5★ Great service!  Our 20+ year old gas furnace stopped working one morning. Glen and his crew were in that same day. Entire system replaced…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNKcllielF3EAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICJrYbzQw%7C%7C?hl=en) — “5★ Super fast and friendly service. They did a great job installing my new central A/C system in a clean and timely manner; and the price wa…”
- The written customer accounts stop at December 2024, and Angi and HomeAdvisor carry the same three reviews and the same 4.5★ average as each other _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR2eWQ3LVBnEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgIDvyd7-Pg%7C%7C?hl=en) — “5★ We recently had a heat pump installed to cool our second floor.  While we have not really had the opportunity to try it yet, we had a pos…”
  - [Angi](https://www.angi.com/companylist/us/ma/east-harwich/cape-cod-central-heating-and-cooling-llc-reviews-64383438.htm) — “Angi: 4.5★ from 3 ratings”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CapeCodCentralHeating.64383438.html) — “HomeAdvisor profile for Cape Cod Central Heating and Cooling, LLC, byte-identical mirror of the Angi profile (same 3 reviews, same 4.5/3 rat…”
- BuildZoom lists an active Sheet Metal Business licence for the company and, separately, a home improvement contractor registration #190395 it records as inactive or cancelled at one point _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc) — “Licence listed on BuildZoom: Sheet Metal Business license — Active, Massachusetts (per BuildZoom, last verified August 2025)”
  - [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc) — “Licence listed on BuildZoom: License #190395 — Home Improvement Contractor, Inactive/cancelled at one point, Massachusetts (per BuildZoom)”
- BBB lists the business as 10 years in business, not BBB Accredited and not rated, with no complaints or licence claims shown _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/harwich/profile/heating-and-air-conditioning/cape-cod-central-heating-cooling-0021-190748) — “BBB profile matched by exact phone (774) 722-9126; NOT BBB Accredited, Not Rated (no customer rating), 10 years in business, no review bodie…”
- BuildZoom lists HVAC, mechanical and sheet metal work, while Angi and HomeAdvisor list central A/C installation _(confidence: medium)_
  - [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc) — “Services offered (BuildZoom): HVAC, Mechanical Work, Sheet Metal Work”
  - [Angi](https://www.angi.com/companylist/us/ma/east-harwich/cape-cod-central-heating-and-cooling-llc-reviews-64383438.htm) — “Services offered (Angi): Central A/C - Install”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.CapeCodCentralHeating.64383438.html) — “Services offered (HomeAdvisor): Central A/C - Install”
- The read rests on 15 reviews across Google, Angi, HomeAdvisor and BuildZoom posted between 2018 and 2024, against a Google average of 4.2 from 21 ratings _(confidence: medium)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Central%20Heating%20%26%20Cooling&query_place_id=ChIJZ5rZjKQ_-4kR4aagEl1aFcw) — “Google: 4.2★ from 21 ratings”
  - [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc) — “BuildZoom: 5.0★ from 1 ratings”
  - [Angi](https://www.angi.com/companylist/us/ma/east-harwich/cape-cod-central-heating-and-cooling-llc-reviews-64383438.htm) — “Angi: 4.5★ from 3 ratings”
- Specializes in HVAC / Heating & Cooling _(confidence: high)_
  - [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc) — “Services offered (BuildZoom): HVAC, Mechanical Work, Sheet Metal Work”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNqM2Eya1pBEAE!2m1!1s0x0:0xcc155a5d12a0a6e1!3m1!1s2@1:CIHM0ogKEICAgICj3a2kZA%7C%7C?hl=en) — “5★ Great service!  Our 20+ year old gas furnace stopped working one morning. Glen and his crew were in that same day. Entire system replaced…”
  - [Angi](https://www.angi.com/companylist/us/ma/east-harwich/cape-cod-central-heating-and-cooling-llc-reviews-64383438.htm) — “Services offered (Angi): Central A/C - Install”
  - [State License Registry](https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page) — “MA hvac license 860-SM-B registry-verified active — registry holder of record: Cape Cod Central Heating and Cooling LLC”

## License

Status: **active** (#860-SM-B, hvac) — verified against the official MA state registry on 2026-08-23, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Central%20Heating%20%26%20Cooling&query_place_id=ChIJZ5rZjKQ_-4kR4aagEl1aFcw): 4.2★ from 21 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Central%20Heating%20%26%20Cooling&query_place_id=ChIJZ5rZjKQ_-4kR4aagEl1aFcw): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/harwich/profile/heating-and-air-conditioning/cape-cod-central-heating-cooling-0021-190748): Listed on this source
- [Yelp](https://www.yelp.com/biz/cape-cod-central-heating-and-cooling-west-yarmouth): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/east-harwich/cape-cod-central-heating-and-cooling-llc-reviews-64383438.htm): 4.5★ from 3 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.CapeCodCentralHeating.64383438.html): 4.5★ from 3 ratings
- [BuildZoom](https://www.buildzoom.com/contractor/cape-cod-central-heating-cooling-inc): 5.0★ from 1 ratings

## Recent reviews

- **5/5 · Google Reviews · Mike White · 2024-12-21**: We recently had a heat pump installed to cool our second floor.  While we have not really had the opportunity to try it yet, we had a positive experience with James for the install that I want to share.  In short, we agreed an install plan and James did exactly what we had agreed in an efficient man…
- **5/5 · Google Reviews · Rebecca Putnam · 2024-10-23**: Glen installed my mini split last May, like a week after I called. During the walk through, he talked me out of unnecessary stuff I thought I wanted, saving me thousands. Very direct, simple approach with the location and install. Somehow way less complicated than the other guy I talked to. Best par…
- **5/5 · Google Reviews · Greg Anderson · 2024-04-25**: Fast friendly service. What more can I say. Reading these other reviews and my guess is they have Glen confused with someone else.
- **5/5 · Google Reviews · Michelle Anderson · 2024-04-24**: Great service!  Our 20+ year old gas furnace stopped working one morning. Glen and his crew were in that same day. Entire system replaced the very next day. The best rates of 3 estimates we received!
- **5/5 · HomeAdvisor · Adam S. · 2023-08-01**: Glen was the only tech willing to talk to me on the phone and help me diagnose my problem. When we determined my condenser unit needed replacing, he came promptly, on time, and with the right equipment. He took time to explain it to me, educate me, and did some extra work that was not directly relat…
- **5/5 · Google Reviews · Erica Baxter · 2023-07-02**: Super fast and friendly service. They did a great job installing my new central A/C system in a clean and timely manner; and the price was right! I would absolutely use Cape Cod Central Heating and Cooling again! Thanks guys!
- **5/5 · Google Reviews · MoonManProff Tv · 2022-05-13**: I can say that I’m very well pleased with the product and service that I got for the price that was given my AC works like a charm and the heat is damn near automatic in response.
- **5/5 · Google Reviews · Larry Givens · 2022-05-13**: Glen and his guys really outdid themselves I couldn’t believe they did the whole install in a week
- **5/5 · Google Reviews · Meaghan Oikle · 2022-05-13**: When I called I did not expect for them to be available the same day my unit was not working for the last two years and they got it back up and running at full capacity within an hour I most definitely would recommend them again I actually have lol
- **5/5 · Google Reviews · ion bulmaga · 2021-12-27**: Used Glen on 2 projects. No issues with the work that his company did . He definitely has the most reasonable prices on Cape cod .

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Data freshness: last scanned 2026-08-22T12:19:26.206Z.
Cite as: Cape Cod Central Heating & Cooling — Tavlee (https://tavlee.com/contractor/cape-cod-central-heating-and-cooling)
Source: https://tavlee.com/contractor/cape-cod-central-heating-and-cooling