# Cape Cod Vacuum

**Trade:** Appliance Repair · **Address:** 85 MA-6A, Orleans, MA 02653 · **Phone:** (508) 255-7011 · **Website:** http://www.capecodvac.com/ · **Languages:** English

**Rating: 3.7/5** (medium confidence) — from 10 reviews across 6 sources.
100% of sentiment-scored reviews read net-positive. Last 6 months: 4 reviews, 0 negative.

## The honest read

Cape Cod Vacuum has been repairing and selling vacuum cleaners out of Orleans since the Boffoli family opened the shop in 1970, and the company says Bob Boffoli, three generations in, still runs it along with a second storefront in Hyannis. It's the kind of place people stick with for decades: one reviewer says she has shopped there for over 34 years.

The reviews that carry the most weight are about repair, not just retail. One customer brought back a mini Miele bought around 2017, sat neglected, and had it serviced and cleaned up so thoroughly she called it 'good as new.' A separate account on a central-vacuum dealer directory describes calling about a stalled system and getting walked through the fix over the phone. Google shows 4.7 stars from 29 ratings, and the ten reviews on file, spanning 2021 to 2026, run almost entirely five-star.

The one snag worth knowing: that same 34-year customer was sold the wrong central-vac bags in 2026 after the bags' original manufacturer went out of business — a mix-up worth double-checking on if you're servicing an older central vacuum system. The shop carries an A+ rating from the BBB, though it isn't BBB-accredited, and BBB lists it as in business since 1970.

Cape Cod Vacuum is a fit for anyone who'd rather get a vacuum fixed than replace it — bring in an old Miele, Sebo, Dyson, or central system and expect them to try reconditioning it first, backed by their status as a Diamond Level Miele dealer. Worth confirming ahead of time whether parts are still available for an older or discontinued model.

**Strengths:**
- Repair quality — decade-old Miele vac serviced and called 'good as new'
- Long-tenured customers — one reviewer a patron for over 34 years
- Phone troubleshooting — walked a caller through a stalled central vac fix

**Concerns:**
- Wrong part sold — a 34-year customer got mismatched central-vac bags

**Where sources disagree:**
- Years in business: the website states 50 years while BBB records a 1970 start date (56 years) — same founding era, different published figures.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Family-owned since 1970 by the Boffoli family; currently run by Bob Boffoli, three generations in. _(confidence: medium)_
  - [Official Website](http://www.capecodvac.com) — “Company history (self-reported): Founded by the Boffoli family in 1970.”
  - [Official Website](http://www.capecodvac.com) — “Ownership (self-reported): Family-owned; currently led by Bob Boffoli, drawing on three generations of experience in the business.”
  - [Official Website](http://www.capecodvac.com) — “Self-reported 50 years in business”
- Diamond Level Miele Dealer status. _(confidence: medium)_
  - [Official Website](http://www.capecodvac.com) — “Stated certification/affiliation: Diamond Level Miele Dealer”
- Reconditioned a customer's decade-old Miele vacuum to 'good as new' condition. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tObGNqWk9SbVZWZWtkV1owWkVWMDVuVVVsd1psRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOkNlcjZORmVVekdWZ0ZEV05nUUlwZlE%7C%7C?hl=en) — “5★ Cape Cod Vacuum = Miracle Workers! We bought a mini Miele vac around 2017 here - it was in dire shape when we brought it back in 2026.  T…”
- Walked a caller through fixing a stalled central vacuum system by phone. _(confidence: medium)_
  - [builtinvacuum.com](https://builtinvacuum.com/locator/dealer_listing.html?ListingID=2852) — “builtinvacuum.com — I called this company to ask for help with a central vac not working.....the gentlemen walked me thru”
- Sold a 34-year customer the wrong replacement bags for her central vacuum system. _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOdE9FRm5ka0Z0V0Y5S05YWlVOWEZ5UVU1V2RHYxAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOlNtOEFndkFtWF9KNXZUNXFyQU5WdGc%7C%7C?hl=en) — “5★ Customers are valued here. I've been a patron for over 34 years, purchasing both Miele and central vac systems for my family and myself. …”
- Google shows 4.7★ from 29 ratings; the ten reviews on file (2021–2026) are all 5★ except the one describing the mismatched-bags mix-up. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Vacuum%20Inc.&query_place_id=ChIJdd-EEGVp-4kRQHioCgObeW0) — “Google: 4.7★ from 29 ratings”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sR1UzQkJORzFDWWxwWU9UaDFPWFY1VVhWQlRVRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOmlGU3BBNG1CYlpYOTh1OXV5UXVBTUE%7C%7C?hl=en) — “5★ The staff was kind, helpful, and caring.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tObGNqWk9SbVZWZWtkV1owWkVWMDVuVVVsd1psRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOkNlcjZORmVVekdWZ0ZEV05nUUlwZlE%7C%7C?hl=en) — “5★ Cape Cod Vacuum = Miracle Workers! We bought a mini Miele vac around 2017 here - it was in dire shape when we brought it back in 2026.  T…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOdE9FRm5ka0Z0V0Y5S05YWlVOWEZ5UVU1V2RHYxAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOlNtOEFndkFtWF9KNXZUNXFyQU5WdGc%7C%7C?hl=en) — “5★ Customers are valued here. I've been a patron for over 34 years, purchasing both Miele and central vac systems for my family and myself. …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21kdVlsUmxOMTkzWkhjd1owODBVMlpGTTJkVVdYYxAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOmduYlRlN193ZHcwZ080U2ZFM2dUWXc%7C%7C?hl=en) — “5★ Outstanding, knowledgeable customer service at competitive prices. Highly recommend!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUR3bDdqYTFRRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgMDwl7ja1QE%7C%7C?hl=en) — “5★ Amazing staff! Truly. Support small and local- they are so caring, educated, helpful, etc- I’ll always buy my vacuums/supplies here!”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN4bDhpTzhnRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgICxl8iO8gE%7C%7C?hl=en) — “5★ Great local shop.  Always experienced great customer service here.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURSME52Rm5nRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgIDR0NvFngE%7C%7C?hl=en) — “5★ Great store! The owners and staff are friendly and knowledgeable.  A large selection of vacuum cleaners and cleaning products as well as …”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMydkptZG1RRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgIC2vJmdmQE%7C%7C?hl=en) — “5★ If you live on Cape Cod, there's really no better place to buy a vacuum. The selection is amazing! You can really geek out over such a mu…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2b1pDTnN3RRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgID6oZCNswE%7C%7C?hl=en) — “5★ Very helpful staff, good service attitude”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2anBuaVpnEAE!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CIHM0ogKEICAgID6jpniZg%7C%7C?hl=en) — “5★ Their always great. Quality tools, cleaners, accessories etc and a knowledgeable, friendly staff.”
- BBB rates the business A+ though it is not BBB-accredited; BBB records a business start date of 1970. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/vacuum-cleaners/cape-cod-vacuum-inc-0021-1745/addressId/354041) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/vacuum-cleaners/cape-cod-vacuum-inc-0021-1745/addressId/354041) — “BBB profile for Cape Cod Vacuum, Inc. (85 Rt 6A, Orleans, MA) — an A+ rated but NOT BBB-accredited vacuum sales/service/repair business, in …”
- Practices central vacuum system installation and service alongside portable vacuum sales and repair. _(confidence: medium)_
  - [Official Website](http://www.capecodvac.com) — “A family-owned Cape Cod retailer (Orleans and Hyannis storefronts) that sells vacuum cleaners and cleaning supplies and services, reconditio…”
- Ran a Miele vacuum giveaway promotion aimed at local cleaning businesses, covered by a Cape Cod Brazilian-community newspaper. _(confidence: medium)_
  - [braziliantimes.com](https://www.braziliantimes.com/business/cape-cod-vacuum-realiza-sorteio-de-aspirador-miele-para-empresas-de-limpeza-5/) — “braziliantimes.com — Empresas de limpeza e profissionais autônomos da região de Cape Cod têm a chance de ganhar um aspirador de pó Miele Com…”
  - [braziliantimes.com](https://www.braziliantimes.com/business/cape-cod-vacuum-promove-natal-em-julho-com-descontos-e-sorteio-especial-2/) — “braziliantimes.com — 85 MA-6A, Orleans – (508) 255-7011”
- Specializes in Appliance Repair _(confidence: high)_
  - [builtinvacuum.com](https://builtinvacuum.com/locator/dealer_listing.html?ListingID=2852) — “builtinvacuum.com — I called this company to ask for help with a central vac not working.....the gentlemen walked me thru”
  - [Official Website](http://www.capecodvac.com) — “A family-owned Cape Cod retailer (Orleans and Hyannis storefronts) that sells vacuum cleaners and cleaning supplies and services, reconditio…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/vacuum-cleaners/cape-cod-vacuum-inc-0021-1745/addressId/354041) — “Services offered (Better Business Bureau): Vacuum Cleaners”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tObGNqWk9SbVZWZWtkV1owWkVWMDVuVVVsd1psRRAB!2m1!1s0x0:0x6d799b030aa87840!3m1!1s2@1:CAIQACodChtycF9oOkNlcjZORmVVekdWZ0ZEV05nUUlwZlE%7C%7C?hl=en) — “5★ Cape Cod Vacuum = Miracle Workers! We bought a mini Miele vac around 2017 here - it was in dire shape when we brought it back in 2026.  T…”

## Ownership

- Identifies as family-owned — the business's own statement, not independently verified.

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Vacuum&query_place_id=ChIJdd-EEGVp-4kRQHioCgObeW0): 4.7★ from 29 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20Cod%20Vacuum&query_place_id=ChIJdd-EEGVp-4kRQHioCgObeW0): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/orleans/profile/vacuum-cleaners/cape-cod-vacuum-inc-0021-1745/addressId/354041): Listed on this source
- [Yelp](https://www.yelp.com/biz/cape-cod-vacuum-orleans): Listed on this source
- [Yelp](https://www.yelp.com/biz/cape-cod-vacuum-orleans-3): Listed on this source
- [Official Website](http://www.capecodvac.com): 50 yrs in business · Self-reported profile and service details
- [Exa](https://www.braziliantimes.com/business/cape-cod-vacuum-realiza-sorteio-de-aspirador-miele-para-empresas-de-limpeza-5/): 3 web mentions across the open web (each linked to its source)

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “85 MA-6A, Orleans – (508) 255-7011” — braziliantimes.com (2025-08-03) — https://www.braziliantimes.com/business/cape-cod-vacuum-promove-natal-em-julho-com-descontos-e-sorteio-especial-2/
- “Empresas de limpeza e profissionais autônomos da região de Cape Cod têm a chance de ganhar um aspirador de pó Miele Compact C1, por meio de um sorteio promovido pela Cape Cod Vacuum.” — braziliantimes.com (2025-07-17) — https://www.braziliantimes.com/business/cape-cod-vacuum-realiza-sorteio-de-aspirador-miele-para-empresas-de-limpeza-5/
- “I called this company to ask for help with a central vac not working.....the gentlemen walked me thru” — builtinvacuum.com — https://builtinvacuum.com/locator/dealer_listing.html?ListingID=2852

## Recent reviews

- **5/5 · Google Reviews · Justin Fromm · 2026-08-15**: The staff was kind, helpful, and caring.
- **5/5 · Google Reviews · Suzanne O'Halloran · 2026-05-21**: Cape Cod Vacuum = Miracle Workers! We bought a mini Miele vac around 2017 here - it was in dire shape when we brought it back in 2026.  They serviced it, cleaned it up and our boy is as good as new! Professional, honest and skilled! Thank you!
- **5/5 · Google Reviews · Sunshine A · 2026-05-06**: Customers are valued here. I've been a patron for over 34 years, purchasing both Miele and central vac systems for my family and myself. Today, after purchasing bags for Miele and my central vac, I discovered I was sold the wrong bags for my central vac system (after I had taken it apart)-not easy f…
- **5/5 · Google Reviews · Lower Cape Podiatry · 2026-04-26**: Outstanding, knowledgeable customer service at competitive prices. Highly recommend!
- **5/5 · Google Reviews · Jessica Bell · 2025-03-28**: Amazing staff! Truly. Support small and local- they are so caring, educated, helpful, etc- I’ll always buy my vacuums/supplies here!
- **5/5 · Google Reviews · Christina Filep · 2023-05-28**: Great local shop.  Always experienced great customer service here.
- **5/5 · Google Reviews · Dave Villandry · 2023-04-15**: Great store! The owners and staff are friendly and knowledgeable.  A large selection of vacuum cleaners and cleaning products as well as  repair service.  And it's  handy to the lower Cape Cod. Highly recommended!
- **5/5 · Google Reviews · Shaunna Dancause · 2022-04-15**: If you live on Cape Cod, there's really no better place to buy a vacuum. The selection is amazing! You can really geek out over such a mundane thing but vacuums are one of the most important tools in any home or business operation. Gotta keep things clean!! Anyways, I bought my Henry here and I love…
- **5/5 · Google Reviews · Christian Culver · 2021-10-01**: Very helpful staff, good service attitude
- **5/5 · Google Reviews · Kyle Norman · 2021-09-29**: Their always great. Quality tools, cleaners, accessories etc and a knowledgeable, friendly staff.

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Data freshness: last scanned 2026-08-22T05:41:35.962Z.
Cite as: Cape Cod Vacuum — Tavlee (https://tavlee.com/contractor/cape-cod-vacuum-orleans)
Source: https://tavlee.com/contractor/cape-cod-vacuum-orleans