# Cape Pool Care Service

**Trade:** Pool Cleaning · **Address:** 1421 Orleans-Harwich Rd #128, Harwich, MA 02645 · **Phone:** (508) 241-2572 · **Website:** https://www.capepoolcarema.com/ · **Languages:** English, Spanish

**Rating: 3.8/5** (medium confidence) — from 13 reviews across 6 sources.
85% of sentiment-scored reviews read net-positive. Last 6 months: 9 reviews, 1 negative.

## The honest read

Cape Pool Care Service, also known to customers as Cape Pool Care and Spa or CPCS, is a small Harwich outfit — BBB's file on it shows just one employee and three years in business, and it carries an A+ grade there. Reviewers consistently name the same two people, Erlon and Matt (Mathew), describing them as hands-on owners who treat customers like family.

Recent reviews from mid-2026 are detailed and specific: one renter says Erlon and Matt cleaned, heated and readied a rented pool and hot tub for a family on short notice, and another customer who switched from a larger pool company called the difference in responsiveness night and day after Erlon and Matt fixed several pool tiles that had fallen off before the season opened. A 2023 review going back further describes Erlon opening and maintaining a pool all summer, calling him dependable and reliable, and another from that year praised a fair price and texting ahead when running late.

There's one serious complaint worth knowing about: an Angi reviewer in July 2026 says CPCS was hired to fix a hole in a pool wall, replace waterline tiles and repaint the pool, and that the patch kept leaking while tiles fell off again because the adhesive and mortar used weren't rated for pool use. Angi's listing notes CPCS ultimately refunded the customer's deposit over it. A separate, older Angi review from 2023 mentions the business runs on its own schedule and isn't very flexible about timing.

For routine maintenance, openings and closings, or a hot tub repair, the pattern in the reviews is a responsive, detail-oriented small operation. For structural pool-wall or tile repair specifically, it's worth asking directly what materials they use and confirming pool-rated products before signing off on that kind of job.

**Strengths:**
- Named, hands-on owners — reviewers consistently credit Erlon and Matt by name
- Detail-oriented repairs — fixed tile issues before season opening for one customer
- Fair, punctual pricing — a 2023 review cites a fair price and advance texts
- Made it right — Angi notes a refunded deposit after the wall-repair complaint

**Concerns:**
- Pool wall repair complaint — a 2026 review reports a leaking patch and wrong tile materials
- Limited flexibility — a 2023 review said scheduling wasn't very flexible

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Reviews consistently describe Erlon and Matt (Mathew) as the two owners running the business, calling it family-like _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paWVNVTlZkVkJtZVhCaGVUZFlWelJUV0ZONGRYYxAB!2m1!1s0x0:0xc9fe08c2a8fa0999!3m1!1s2@1:CAIQACodChtycF9oOjZYSUNVdVBmeXBheTdYVzRTWFN4dXc%7C%7C?hl=en) — “5★ These guys are kind, caring and professional.  We are only renting, but they went above and beyond to get the pool and hot tub cleaned, h…”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KTlowWnRaM0k0YVdWeGVGVXphRTlNTkdwNVVYYxAB!2m1!1s0x0:0xc9fe08c2a8fa0999!3m1!1s2@1:CAIQACodChtycF9oOnJNZ0ZtZ3I4aWVxeFUzaE9MNGp5UXc%7C%7C?hl=en) — “5★ I was using a large pool and spa company until I found Erlon and Matt at Cape Pool Care and Spa. The difference in service and responsive…”
- A customer who switched from a larger pool company called the responsiveness night and day better _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KTlowWnRaM0k0YVdWeGVGVXphRTlNTkdwNVVYYxAB!2m1!1s0x0:0xc9fe08c2a8fa0999!3m1!1s2@1:CAIQACodChtycF9oOnJNZ0ZtZ3I4aWVxeFUzaE9MNGp5UXc%7C%7C?hl=en) — “5★ I was using a large pool and spa company until I found Erlon and Matt at Cape Pool Care and Spa. The difference in service and responsive…”
- A 2023 review praised a fair price and texting ahead when running late _(confidence: medium)_
  - [HomeAdvisor](https://www.homeadvisor.com/rated.capepoolcarecom.136207618.html) — “5★ They were professional,knowledgeable and kind. They were on time and if they were running late they would text. A fare price for GREAT wo…”
- A July 2026 Angi review reports a leaking pool wall patch and tile adhesive/mortar not rated for pool use _(confidence: high)_
  - [Angi](https://www.angi.com/companylist/us/ma/harwich/cape-pool-care-reviews-1.htm) — “1★ I feel I need to warn others of what we are going through. CPCS was hired to fix a hole in our pool wall, replace the waterline tiles and…”
- Angi's listing notes CPCS ultimately refunded the customer's deposit over that repair complaint _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/harwich/cape-pool-care-reviews-1.htm) — “Real Angi profile for Cape Pool Care (matches this contractor's address 1421 Orleans-Harwich Rd #128, Harwich MA): 3.8/5 from 4 reviews (2x …”
- A 2023 Angi review said the business works on its own schedule and isn't very flexible _(confidence: medium)_
  - [Angi](https://www.angi.com/companylist/us/ma/harwich/cape-pool-care-reviews-1.htm) — “4★ Likes to work on his own schedule. Not very flexible”
- BBB lists the business as an accredited A+ LLC with 3 years in business and 1 employee _(confidence: medium)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/harwich/profile/pool-service/cape-pool-care-service-0021-558053) — “BBB overview page for Cape Pool Care Service, an accredited A+ LLC pool/spa service business in Harwich MA with 1 employee, 3 years in busin…”
- Specializes in Pool Cleaning _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/harwich/profile/pool-service/cape-pool-care-service-0021-558053) — “Services offered (Better Business Bureau): Pool Service, Swimming Pools, Pool Maintenance, Hot Tubs and Spas, Swim Spas”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xWcE4zaE9RVmcwTVVSdFRWZEhURmcxWVVGVE4xRRAB!2m1!1s0x0:0xc9fe08c2a8fa0999!3m1!1s2@1:CAIQACodChtycF9oOlVpN3hOQVg0MURtTVdHTFg1YUFTN1E%7C%7C?hl=en) — “5★ These guys are truly exceptional…maintenance and repair.”
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25KTlowWnRaM0k0YVdWeGVGVXphRTlNTkdwNVVYYxAB!2m1!1s0x0:0xc9fe08c2a8fa0999!3m1!1s2@1:CAIQACodChtycF9oOnJNZ0ZtZ3I4aWVxeFUzaE9MNGp5UXc%7C%7C?hl=en) — “5★ I was using a large pool and spa company until I found Erlon and Matt at Cape Pool Care and Spa. The difference in service and responsive…”
  - [Angi](https://www.angi.com/companylist/us/ma/harwich/cape-pool-care-reviews-1.htm) — “Services offered (Angi): Hot Tub or Spa Repair or Service, Swimming Pool Cleaning and Maintenance Service, Pool Enclosure Repair, In Ground …”
  - [HomeAdvisor](https://www.homeadvisor.com/rated.capepoolcarecom.136207618.html) — “Services offered (HomeAdvisor): Hot Tub or Spa Repair or Service, Swimming Pool Cleaning and Maintenance Service, Pool Enclosure Repair, In …”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Pool%20Care%20Service&query_place_id=ChIJrRFUznxu94gRyWxJp2ZVeE8): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Cape%20Pool%20Care%20Service&query_place_id=ChIJrRFUznxu94gRyWxJp2ZVeE8): 5.0★ from 11 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Cape%20Pool%20Care%20Service&query_place_id=ChIJrRFUznxu94gRyWxJp2ZVeE8): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/harwich/profile/pool-service/cape-pool-care-service-0021-558053): Listed on this source
- [Yelp](https://www.yelp.com/biz/cape-pool-care-service-harwich): Listed on this source
- [Angi](https://www.angi.com/companylist/us/ma/harwich/cape-pool-care-reviews-1.htm): 3.8★ from 4 ratings
- [HomeAdvisor](https://www.homeadvisor.com/rated.capepoolcarecom.136207618.html): 3.8★ from 4 ratings

## Recent reviews

- **5/5 · Google Reviews · Michael Grady · 2026-07-17**: These guys are truly exceptional…maintenance and repair.
- **5/5 · Google Reviews · christopher jennings · 2026-07-17**: These guys are kind, caring and professional.  We are only renting, but they went above and beyond to get the pool and hot tub cleaned, heated and ready for the family to enjoy. They showed up when they said they would.  Just good guys and easy to support.  Matt, the owner, is a class act.  Owner, o…
- **5/5 · Google Reviews · Colton Chaffin DCI · 2026-07-14**: Erlon is amazing to work with, highly recommend to anyone who needs pool services
- **5/5 · Google Reviews · José Aparecido Zezito · 2026-07-13**: Mathew is an excellent professional; I hired him for pool maintenance, and he was incredibly helpful and meticulous.
- **5/5 · Google Reviews · Matt c. · 2026-07-13**: Very professional, they know what they are doing!
- **5/5 · Google Reviews · Pollyana Souto · 2026-07-13**: O melhor de todos os tempos! 👍🏽🤍
- **1/5 · HomeAdvisor · Susan P. · 2026-07-01**: I feel I need to warn others of what we are going through. CPCS was hired to fix a hole in our pool wall, replace the waterline tiles and repaint the pool. The hole after being patched still leaked and part of the patch has already crumble off. The waterline tiles, grout, and mortar used was not rat…
- **5/5 · HomeAdvisor · Pollyana S. · 2026-07-01**: Best company on the cape, without a doubt very professional and know what they are doing! Erlon and Matt are very good at their job
- **5/5 · Google Reviews · Scott McCrossin · 2026-05-25**: I was using a large pool and spa company until I found Erlon and Matt at Cape Pool Care and Spa. The difference in service and responsiveness has been night and day.
Cape Pool Care and Spa is a family business that truly treats its customers like family. Their attention to detail, communication, and…
- **5/5 · Google Reviews · Ralph Katz · 2025-08-14**: This summer has brought Cape PoolCare Service to repair and service our pool and spa .  Their attention to detail has been impressive and has kept everything in excellent condition.  Their responsiveness and professionalism clearly show that they take great pride in their work and genuinely care abo…

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Data freshness: last scanned 2026-08-23T15:08:51.378Z.
Cite as: Cape Pool Care Service — Tavlee (https://tavlee.com/contractor/cape-pool-care-service-harwich)
Source: https://tavlee.com/contractor/cape-pool-care-service-harwich