# Carpet Barn Carpet One Floor & Home **Trade:** Flooring · **Franchise of:** Carpet One Floor & Home · **Address:** 48 South Street, Mashpee, MA 02649 · **Phone:** (508) 296-8189 · **Website:** https://www.carpetbarncarpetonefalmouth.com/ · **Languages:** English **Rating: 4.4/5** (high confidence) — from 39 reviews across 6 sources. 95% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 0 negative. ## The honest read Carpet Barn Carpet One Floor & Home has been a family-owned flooring business on Cape Cod since 1971, and its written record — 39 reviews across six sources going back to 2016 — reads almost like a running list of repeat customers naming the same handful of sales associates by name. Bill Gasson comes up more than anyone else: reviewers describe him as knowledgeable, patient, and specifically low-pressure, walking customers through the differences between carpet brands, padding, and installation timing rather than pushing a sale. One reviewer, a landlord managing rental units, said they returned to Bill on a repeat job because of that same steady service; another, working with a 100-year-old house full of crooked pie-shaped stairs, credited him with guiding a project other stores might have found too complicated. Kyle Buckminster draws similarly specific praise — a local realtor said in a 2021 review that they'd worked with him for about two decades and clients "always walk away very happy," and, in a 2023 review, an apartment owner described relying on his judgment across multiple projects over several years. Installation gets its own steady stream of praise: reviewers describe crews moving furniture before the job and putting it back after, finishing on or ahead of schedule, and delivering carpet earlier than promised. Older reviews on Houzz, from 2016, describe a different associate, Shannon Sylvester, in the same terms — responsive, professional, and willing to travel well outside Falmouth for a project. Two things are worth knowing before visiting the showroom. In a 2024 review, a shopper described witnessing the owner being rude to an older couple in the store — not their own transaction, but a real account of in-store conduct. And in a February 2026 review, a customer described a frustrating installation day: they had to make their own calls to chase down updates, even though the job itself ultimately got done. For carpet, hardwood, tile, and other flooring on Cape Cod, Carpet Barn's track record is unusually personal and consistent — ask for Bill or Kyle by name if a past reviewer's experience sounds like what you want, and it's fair to ask directly how the store handles day-of communication if that's a priority for you. **Strengths:** - Bill Gasson — repeatedly named for knowledgeable, no-pressure guidance - Kyle Buckminster — praised across years for reliable, personal service - Careful installers — reviewers note furniture moved and jobs finished on schedule - Houzz recognized — holds a Houzz Award and two service badges - Long track record — family-owned and serving customers since 1971 **Concerns:** - Owner conduct — a 2024 review described witnessing rudeness toward another customer - Communication gaps — a 2026 review cited slow updates on installation day ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Family-owned Falmouth-based flooring retailer since 1971, offering carpet, hardwood, tile, vinyl, laminate, countertops, and cabinets _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Stated ownership (Houzz): Family-owned” - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Services offered (Houzz): Laminate, Tile, LVT, Vinyl, Carpet, Countertops, Cabinets, Knobs and faucets, Space design” - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Houzz profile for Carpet Barn-Carpet One Floor & Home at 719 Main St, Falmouth, MA, phone (508) 548-1443, matching website carpetbarncarpeto…” - Google shows a 4.7-star average from 66 ratings; Houzz shows 4.8 from 5 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Carpet%20Barn%20Carpet%20One%20Floor%20%26%20Home&query_place_id=ChIJNd303XPX5IkRyu8VRNElHnc) — “Google: 4.7★ from 66 ratings” - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Houzz: 4.8★ from 5 ratings” - Sales associate Bill Gasson is repeatedly praised by name for knowledgeable, no-pressure guidance _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21jeWNtOXphVmR5YTBveFZsTnNjWFJqWW00MlUxRRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CAIQACodChtycF9oOmcycm9zaVdya0oxVlNscXRjYm42U1E%7C%7C?hl=en) — “5★ Superb quality of service.. can’t go wrong ! Bill was always delightful to work with. He is a great listener, he knows his products and h…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURMNUwyLXRnRRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgIDL5L2-tgE%7C%7C?hl=en) — “5★ Our entire experience with Carpet Barn was wonderful. Bill Gasson was an honest no pressure salesman who walked us through the process s…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNUN3BxYlp3EAE!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgICT7pqbZw%7C%7C?hl=en) — “5★ Very Customer orientated company. The options are endless, but Bill was there to help guide after listening to my vision. There was great…” - Sales associate Kyle Buckminster is repeatedly praised by name for reliable service across multiple years and repeat clients _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURWay1YUlN3EAE!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgIDVk-XRSw%7C%7C?hl=en) — “5★ Kyle Buckminster is my "go to" person at Carpet Barn. He is always happy to help and give us great recommendations on all types of floor…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURsa0ltLVR3EAE!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgIDlkIm-Tw%7C%7C?hl=en) — “5★ As owner of apartments, Kyle has worked with me on a number of projects over the last several years - he has always made sure the job was…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHbkptOXZnRRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgICGnJm9vgE%7C%7C?hl=en) — “5★ A quick shout out to both Katherine and Kyle who were so prompt and detail oriented in helping my client install four rooms of carpet in …” - Reviewers describe installation crews moving furniture and completing jobs on or ahead of schedule _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNOck9YdXF3RRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgICNrOXuqwE%7C%7C?hl=en) — “5★ We had an awesome experience with Carpet Barn from start to finish. Working with Bill to help us select just the right carpet for our ne…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCNnFEWW93RRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgICB6qDYowE%7C%7C?hl=en) — “5★ Great experience at Carpet Barn! From the carpet selection to installation, everything went very smoothly. Staff was exceptionally nice. …” - A 2024 review described witnessing the owner being rude to an older couple in the store _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQxN1BtLWd3RRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgID17Pm-gwE%7C%7C?hl=en) — “1★ Was in store and witnessed the owner being incredibly rude to an older couple. Shocking!” - A February 2026 review described frustration over slow communication and scheduling updates on installation day _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25BeGRVeHpYMk15Vkdsd1RUSTNUVEZEVEc4M01FRRAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CAIQACodChtycF9oOnAxdUxzX2MyVGlwTTI3TTFDTG83MEE%7C%7C?hl=en) — “4★ Hallelujah! The installation was done today but (1) my wife had to leave 1/2 hour late for her appointment & I had already left for my ap…” - Houzz recognizes the business with a Houzz Award and two service badges _(confidence: medium)_ - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Listed certification: Houzz Award” - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Listed certification: Houzz Badge” - Specializes in Flooring _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Carpet%20Barn%20Carpet%20One%20Floor%20%26%20Home&query_place_id=ChIJNd303XPX5IkRyu8VRNElHnc) — “Google: 4.7★ from 66 ratings” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWa01WZDVTRE5sVnpGWVYyTkphVVJETFZKbmJIYxAB!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CAIQACodChtycF9oOjVkMVd5SDNlVzFYV2NJaURDLVJnbHc%7C%7C?hl=en) — “5★ We needed to carpet a basement level in our new home. We want to support small businesses, so off we went to Carpet Barn in Falmouth and…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR4bjlla1V3EAE!2m1!1s0x0:0x771e25d14415efca!3m1!1s2@1:CIHM0ogKEICAgIDxn9ekUw%7C%7C?hl=en) — “5★ I'm so delighted that I chose to use Carpet Barn in Falmouth to install new hardwood floors in our home. The floors are beautiful and Kyl…” - Also offers Specialty Services _(confidence: low)_ - [Better Business Bureau](https://www.bbb.org/us/ma/falmouth/profile/new-carpet/carpet-barn-inc-0021-8762) — “Services offered (Better Business Bureau): Vinyl, Tile, Hardwood, Engineered hardwood, Laminate, LVT, VCT, Carpet, Area rugs, Marmoleum, Gla…” - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703) — “Services offered (Houzz): Laminate, Tile, LVT, Vinyl, Carpet, Countertops, Cabinets, Knobs and faucets, Space design” ## Ownership - Identifies as family-owned — the business's own statement, not independently verified. ## License Status: **not_found** — verified against the official MA state registry, never self-reported. Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Carpet%20Barn%20Carpet%20One%20Floor%20%26%20Home&query_place_id=ChIJNd303XPX5IkRyu8VRNElHnc): 4.7★ from 66 ratings - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Carpet%20Barn%20Carpet%20One%20Floor%20%26%20Home&query_place_id=ChIJNd303XPX5IkRyu8VRNElHnc): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/falmouth/profile/new-carpet/carpet-barn-inc-0021-8762): Listed on this source - [Official Website](https://www.carpetbarncarpetonefalmouth.com): Self-reported profile and service details - [Houzz](https://www.houzz.com/professionals/tile-and-stone/carpet-barn-carpet-one-floor-and-home-pfvwus-pf~404233703): 4.8★ from 5 ratings - [Local Chambers of Commerce](https://www.capecodchamber.org/listing/carpet-barn-carpet-one-floor-%26-home/19444/): Listed on this source ## Recent reviews - **5/5 · Google Reviews · margaret merrigan · 2026-04-24**: Superb quality of service.. can’t go wrong ! Bill was always delightful to work with. He is a great listener, he knows his products and helped steer me in the right direction! Couldn’t have done it without him!! Thanks Bill! - **5/5 · Google Reviews · Jake Smith · 2026-04-08**: Great experience Loading dock crew was very nice and helpful when i went to pick up my order - **4/5 · Google Reviews · Joseph Messina · 2026-02-12**: Hallelujah! The installation was done today but (1) my wife had to leave 1/2 hour late for her appointment & I had already left for my appointment, and (2) I shouldn't have had to resort to my angry New Yorker persona here on Cape Cod. I had to make all the calls to obtain updates & push to get pro… - **5/5 · Google Reviews · Karen Breen-Oliver · 2026-01-28**: Very nice people - **5/5 · Google Reviews · Betsy Harrington · 2025-11-19**: We needed to carpet a basement level in our new home. We want to support small businesses, so off we went to Carpet Barn in Falmouth and worked with Bill Gasson. First, the selection was amazing! I was greeted by professional staff that asked probing questions in an effort to be certain I made an … - **5/5 · Google Reviews · sally depew · 2025-07-21**: I ordered a custom carpet from Carpet Barn, I had a problem with the rug. Carpet Barn was very responsive and took care of the issue . I would never expect that customer service from a big chain . We are very lucky to have a family run business that cares about customer service . Thank you Carpet … - **5/5 · Google Reviews · Betty Santiago · 2025-07-03**: My mother purchased 2 sets of stair runners for her home from Bill , she asked me to compliment him and the installation man.Also indicated choosing cotton binding of her choice really compliments her selection of carpet beautiful Godfrey Hirst on Sale material. She was very happy with the knowledge… - **5/5 · Google Reviews · Kevin Hines · 2024-10-18**: We returned to Carpet Barn for assistance with replacement of residential carpeting that they had provided for us many years ago. While selecting carpeting, the showroom assistance and technical information that we received from Bill Gasson was very helpful. Thereafter, Bill shepherded coordinatio… - **5/5 · Google Reviews · Michelle Loves to travel · 2024-09-19**: My Mom wanted to put carpet in the living room, dinning room and hallway. She wanted to go to the Carpet Barn as another place she went to she didn't like the women's attitude. We were warmly greeted by Bill Gasson. He was extremely helpful, friendly and knowledgeable. He brought the samples to … - **5/5 · Google Reviews · Wayne Greenlaw · 2024-07-26**: Bill Glisson was very helpful and professional working with me on replacing the carpet and vinal floor. My renter, Mrs Perryis very pleased with the work done and the installer. The rugs look great. I give Bill an A+ for the entire process, great to work with. Carpet Barn has a special man to work… --- Data freshness: last scanned 2026-08-24T20:19:15.263Z. Cite as: Carpet Barn Carpet One Floor & Home — Tavlee (https://tavlee.com/contractor/carpet-barn-carpet-one-floor-and-home-falmouth) Source: https://tavlee.com/contractor/carpet-barn-carpet-one-floor-and-home-falmouth