--- title: "Carpet Excellence" description: "Carpet Excellence sells and installs flooring, and its website says it serves both commercial and residential customers. On Google it holds 4 stars from 25" doc_version: "2026-10-19" last_updated: "2026-10-19" --- # Carpet Excellence **Trade:** Flooring · **Address:** 1920 E Main St, Waterbury, CT 06705 · **Phone:** (203) 756-0091 · **Website:** https://www.carpetexcellence.net/ · **Languages:** English **Rating: 3.0/5** (medium confidence) — from 26 reviews across 6 sources. 73% of sentiment-scored reviews read net-positive. Last 6 months: 6 reviews, 3 negative. ## The honest read Carpet Excellence sells and installs flooring, and its website says it serves both commercial and residential customers. On Google it holds 4 stars from 25 ratings. A recent customer said the company refinished the wood floors in their home and was happy with how they turned out. A recent customer had carpet installed in a bedroom and said it was completed quickly. A recent customer said the carpet was installed very quickly at a third of the price Empire Flooring had quoted. A 2026 customer said the company replaced all the carpet in their home, then came back to do a basement bar area in carpet and click vinyl plank, with stair nosings that matched the flooring. A 2021 customer said the company sanded off the old finish on the floors of a historic home, stained them and applied 3 top coats. A recent customer said the company would not cover a repair on a floor that had shifted barely four years after the install; they then asked to pay for the repair, sent photos of the floor and never heard back. A recent customer wrote that carpet installed upstairs seven years earlier is buckling and wavy. A recent customer reported a finish adhesion failure three years after hardwood floors were refinished, and said the company sent someone to investigate but pointed to its 1-year warranty clause. A 2022 customer said someone came to look at the job and promised a quote that never arrived. A 2022 customer said no one showed or called for a scheduled rug installation at a vacant property. A 2026 customer wrote that the owner, Gary, had passed away and that his daughter runs the business. Connecticut lists its home improvement contractor registration, HIC.0704349, as active, held by Carpet Excellence LLC. **Strengths:** - Wood floor refinishing — a recent customer was happy with how the floors turned out - Lower price — a recent customer paid a third of a competitor's quote - Quick carpet install — a recent bedroom carpet job was completed quickly **Concerns:** - Repair request — a recent customer offered to pay, sent photos, heard nothing back - Buckling carpet — a recent customer said seven-year-old carpet went wavy - Finish failure — a recent customer said a refinish failed after three years - Quote follow-up — a 2022 customer never received a promised quote ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4 stars from 25 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Carpet%20Excellence&query_place_id=ChIJTU5H0J7B54kRvx_vm1GD7LA) — “Google: 4★ from 25 ratings” - BBB grade of A+ _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/waterbury/profile/floor-coverings/carpet-excellence-0111-73000365) — “Better Business Bureau grade: A+” - Says it offers flooring sales and installation to commercial and residential customers _(confidence: medium)_ - [Official Website](https://www.carpetexcellence.net) — “About (self-reported, verbatim): Give your home or business a quick makeover with new flooring. Carpet Excellence offers flooring sales and …” - A recent customer said the company refinished the wood floors in their home _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkdFVuaFFUVEJ4WldOWmJ6RmpURVZPYkhkNFJFRRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOjdtUnhQTTBxZWNZbzFjTEVObHd4REE%7C%7C?hl=en-US) — “5★ Carpet Excellence refinished the wood floors in my home and the floors look beautiful! I’m incredibly happy with how they turned out. I h…” - A recent customer said the carpet was installed very quickly at a third of a competitor's quoted price _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT214QllqRnFVWHBqVEMxWFYzVkZlSGhGY0VOZlozYxAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOmxBYjFqUXpjTC1XV3VFeHhFcENfZ3c%7C%7C?hl=en-US) — “5★ Excellent sales and service. They were a third of the price that Empire flooring quoted me. Their installers were amazing. The carpet loo…” - A 2026 customer said the company replaced all the carpet in their home and did a basement bar area in carpet and click vinyl plank _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGZmNVRm9WVlZIVFVveE5GUTNVbUkzUkZRMk1YYxAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOlFfcUFoVVVHTUoxNFQ3UmI3RFQ2MXc%7C%7C?hl=en-US) — “5★ We had Carpet Excellence replace all of the carpet in our home, and we couldn’t be happier with the results. The workmanship and material…” - A recent customer said the company would not cover a repair on a floor that shifted within four years, and never replied after they offered to pay and sent photos _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25sTExTMDJhRVZKVkRaZmFHUnhPVk5qZW5CV1lrRRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOnlLLS02aEVJVDZfaGRxOVNjenBWYkE%7C%7C?hl=en-US) — “1★ Tried contacting them about a repair on my install that was done, they said they wouldn’t cover it so I then asked if I could just pay to…” - A recent customer said carpet installed seven years earlier is buckling and wavy _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNYN3JtNDZnRRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CIHM0ogKEICAgICX7rm46gE%7C%7C?hl=en-US) — “1★ I have brand new carpet put upstairs and all the bedrooms in the hallway in my house. It’s been seven years and the carpet is all bucklin…” - A recent customer reported a finish adhesion failure three years after a hardwood refinish, with the company pointing to its 1-year warranty _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25SdWIxTnRkbmN6WDFKd01DMXZhMlp2UkVkVGExRRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOnRub1NtdnczX1JwMC1va2ZvREdTa1E%7C%7C?hl=en-US) — “1★ "I cannot recommend this company due to their lack of product support and accountability. I experienced a major finish adhesion failure j…” - A 2022 customer said a promised quote never arrived _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMteU0tSmt3RRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CIHM0ogKEICAgIC-yM-JkwE%7C%7C?hl=en-US) — “1★ Someone came over to look what I needed done and said he’ll get back to me with a quote! Over a week later I called to check they took my…” - Connecticut lists its home improvement contractor registration, HIC.0704349, as active, held by Carpet Excellence LLC. _(confidence: high)_ - [State License Registry](https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx) — “CT hic license HIC.0704349 registry-verified active — registry holder of record: CARPET EXCELLENCE LLC” - Specializes in Flooring _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkdFVuaFFUVEJ4WldOWmJ6RmpURVZPYkhkNFJFRRAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOjdtUnhQTTBxZWNZbzFjTEVObHd4REE%7C%7C?hl=en-US) — “5★ Carpet Excellence refinished the wood floors in my home and the floors look beautiful! I’m incredibly happy with how they turned out. I h…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wQ1RGbHNPV28yTlRKNmIyUmphek5GWkZGTlVtYxAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOmpCTFlsOWo2NTJ6b2RjazNFZFFNUmc%7C%7C?hl=en-US) — “5★ We recently had carpet installed in our bedroom by Carpet Excellence, and the entire experience was outstanding. From selecting the perfe…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xGZmNVRm9WVlZIVFVveE5GUTNVbUkzUkZRMk1YYxAB!2m1!1s0x0:0xb0ec83519bef1fbf!3m1!1s2@1:CAIQACodChtycF9oOlFfcUFoVVVHTUoxNFQ3UmI3RFQ2MXc%7C%7C?hl=en-US) — “5★ We had Carpet Excellence replace all of the carpet in our home, and we couldn’t be happier with the results. The workmanship and material…” ## License Status: **active** (#HIC.0704349, hic) — verified against the official CT state registry on 2026-10-19, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Carpet%20Excellence&query_place_id=ChIJTU5H0J7B54kRvx_vm1GD7LA): 4.0★ from 25 ratings - [Reddit](https://www.reddit.com/r/VacuumCleaners/comments/1mbkd1h/cordless_stick_vacuums_are_perfect_for_most_people/): 0 community mentions discussing this business - [Official Website](https://www.carpetexcellence.net): Self-reported profile and service details - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Carpet%20Excellence&query_place_id=ChIJTU5H0J7B54kRvx_vm1GD7LA): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ct/waterbury/profile/floor-coverings/carpet-excellence-0111-73000365): Listed on this source - [Local News](https://www.thezoereport.com/culture/best-2021-gotham-awards-fashion-looks/amp): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Alex N · 2026-10-04**: Tried contacting them about a repair on my install that was done, they said they wouldn’t cover it so I then asked if I could just pay to repair it at that point, sent the photos of the floor and never heard back. The flooring has shifted so severely I’ll now have to go elsewhere to repair the entir… - **1/5 · Google Reviews · sharon fournier · 2026-08-19**: I have brand new carpet put upstairs and all the bedrooms in the hallway in my house. It’s been seven years and the carpet is all buckling up. It’s all wavy like they didn’t put it down tight enough. It looks terrible and I spent so much money on this carpet, I don’t even know if they’ll come out an… - **5/5 · Google Reviews · Emily Caisse · 2026-07-03**: Carpet Excellence refinished the wood floors in my home and the floors look beautiful! I’m incredibly happy with how they turned out. I highly recommend Carpet Excellence for all your flooring needs. They are true experts in their field. Thank you, Carpet Excellence for making my home look amazing! - **5/5 · Google Reviews · Noah Ryan · 2026-06-25**: We recently had carpet installed in our bedroom by Carpet Excellence, and the entire experience was outstanding. From selecting the perfect carpet to working with the office staff and the final installation, everything was seamless, professional, and completed quickly. The team was knowledgeable, he… - **5/5 · Google Reviews · James Varrone · 2026-06-25**: We had Carpet Excellence install flooring throughout our entire home several years ago, and everything has held up beautifully. Because of the quality of their products and workmanship, there was no question who we would call when it was time to carpet our bedroom/office. Just like before, the expe… - **1/5 · Google Reviews · Mini Mog · 2026-06-17**: "I cannot recommend this company due to their lack of product support and accountability. I experienced a major finish adhesion failure just three years after having my hardwood floors refinished—well short of the industry-standard 7 to 10-year lifespan expected for this type of coating. When I cont… - **5/5 · Google Reviews · Lourdes Rodriguez · 2026-04-06**: I have been a customer of carpet excellence for 15 years and I can say I have never had issues. Great prices, great work from their workers. I recommend this place to everyone. Check it out. - **5/5 · Google Reviews · Colleen G · 2026-04-02**: Excellent sales and service. They were a third of the price that Empire flooring quoted me. Their installers were amazing. The carpet looks beautiful. Very quickly installed. Best pricing around. Very satisfied and would highly recommend. - **5/5 · Google Reviews · J S · 2026-03-08**: I’ve spent 15 years doing business with them. I’ve referred them all my family and friends. The owner Gary was upfront, honest, and no nonsense. He was a man of his word and always made good on any issue I ever had no matter what it took. Although he has passed away I can’t imagine his daughter … - **5/5 · Google Reviews · Jamie-Sarah Varrone · 2026-02-02**: We had Carpet Excellence replace all of the carpet in our home, and we couldn’t be happier with the results. The workmanship and material quality were fantastic, and the installers were professional, punctual, and extremely meticulous with every detail. We loved our upstairs carpets so much that we… --- Data freshness: last scanned 2026-10-14T03:08:52.754Z. Cite as: Carpet Excellence — Tavlee (https://tavlee.com/contractor/carpet-excellence-waterbury) Source: https://tavlee.com/contractor/carpet-excellence-waterbury ## Sitemap [Full site index](https://tavlee.com/sitemap.md)