# Carpets of Cape Cod

**Trade:** Flooring · **Address:** 239 Barnstable Rd, Hyannis, MA 02601 · **Phone:** (508) 775-4266 · **Website:** https://www.carpetsofcapecod.com/ · **Languages:** English

**Rating: 1.9/5** (medium confidence) — from 14 reviews across 7 sources.
57% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Carpets of Cape Cod sells and installs flooring from Hyannis and Orleans showrooms, with carpet, hardwood, tile, laminate, luxury vinyl, and rugs among its stated lines. The company says Michael and Joseph Cote own and operate it.

The customer accounts are sharply divided. A 2025 customer praised the selection and service, while several detailed older complaints focus on sales follow-up, unexplained charges, and installation problems. In 2023, a church reviewer said an improperly leveled carpet led to trips and a fall, followed by a charge to correct it; a 2022 rug buyer described a failed basement delivery and cleanup concerns.

There are also positive accounts of helpful staff, fair pricing, samples, and good installers, including a 2024 repeat customer who specifically praised Jeanne and Brandon. The main issue to pin down before buying is who is responsible for installation quality and remedying a defect, along with all delivery, freight, and travel charges in writing.

This is a broad flooring showroom for shoppers who want many material choices, but its written history makes a detailed installation agreement and clear escalation path especially important.

**Strengths:**
- Material selection — showroom offers broad flooring and rug choices
- Helpful staff — repeat customer praised Jeanne and Brandon

**Concerns:**
- Installation accountability — detailed complaints cite defects and correction charges
- Upfront charges — 2025 complaint questioned travel and freight fees

**Where sources disagree:**
- Google source-rating entries conflict, showing 4.1 stars from 28 ratings and 2.7 stars from 9 ratings.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Company sells and installs carpet, hardwood, tile, laminate, luxury vinyl, and rugs _(confidence: high)_
  - [Official Website](http://carpetsofcapecod.com) — “Flooring retailer and installer with showrooms in Hyannis and Orleans, MA offering carpet, hardwood, tile, luxury vinyl and area rug sales a…”
  - [Official Website](https://www.carpetsofcapecod.com) — “A flooring retailer with showrooms in Hyannis and Orleans, MA, owned by Michael and Joseph Cote, selling and installing carpet, hardwood, la…”
- Company says Michael and Joseph Cote own and operate it _(confidence: medium)_
  - [Official Website](http://carpetsofcapecod.com) — “Ownership (self-reported): Owned by Michael and Joseph Cote, who together have over 75 combined years of flooring experience”
  - [Official Website](https://www.carpetsofcapecod.com) — “Ownership (self-reported): Owned and operated by Michael and Joseph Cote”
- A 2024 repeat customer praised Jeanne, Brandon, quality, and fair pricing _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNqNG9mQTBRRRAB!2m1!1s0x0:0x8c9f7c1a14ad76c5!3m1!1s2@1:CIHM0ogKEICAgICj4ofA0QE%7C%7C?hl=en) — “5★ I bought two carpets here 3 or 4 years ago and returned to buy another becuase of the great service provided to me by Jeanne. The quality…”
- A 2023 church review described a tripping hazard after carpet installation and a charge to correct it _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURGbnRqYlB3EAE!2m1!1s0x0:0x8c9f7c1a14ad76c5!3m1!1s2@1:CIHM0ogKEICAgIDFntjbPw%7C%7C?hl=en) — “1★ Our church had a section of carpet installed in our sanctuary. After the installation 4 people tripped on it and one person fell because …”
- A 2025 customer reported unanswered sales questions and unexplained travel and freight charges _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTUNnblBHT3ZBRRAB!2m1!1s0x0:0xf2eac1fa1de3fd5d!3m1!1s2@1:CIHM0ogKEICAgMCgnPGOvAE%7C%7C?hl=en) — “1★ Someone else commented that the salespeople at Orleans Carpet didn’t seem interested in making the sale. That was our experience. We aske…”
- A 2022 buyer described an unsuccessful basement rug delivery and cleanup concerns _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtZzh5eGJBEAE!2m1!1s0x0:0x8c9f7c1a14ad76c5!3m1!1s2@1:CIHM0ogKEICAgIC-g8yxbA%7C%7C?hl=en) — “1★ Do not use this company! Bought a $6,000+ dollar rug for our finished basement from them and the installers were completely  incompetent.…”
- Specializes in Flooring _(confidence: high)_
  - [Official Website](https://www.carpetsofcapecod.com) — “A flooring retailer with showrooms in Hyannis and Orleans, MA, owned by Michael and Joseph Cote, selling and installing carpet, hardwood, la…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/floor-installation/carpets-of-cape-cod-0021-10029) — “Services offered (Better Business Bureau): Carpet, Vinyl, Laminate, Ceramic Tile, Linoleum, Wood, Hardwood, Commercial Flooring, Flooring, A…”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://contractorhub.mass.gov/s/hic-contractor-search

## Sources

- [Google](https://www.google.com/maps/search/?api=1&query=Carpets%20of%20Cape%20Cod&query_place_id=ChIJs1-xDOEw-4kRxXatFBp8n4w): 4.1★ from 28 ratings
- [Google](https://www.google.com/maps/search/?api=1&query=Carpets%20of%20Cape%20Cod&query_place_id=ChIJs1-xDOEw-4kRxXatFBp8n4w): 2.7★ from 9 ratings
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Carpets%20of%20Cape%20Cod&query_place_id=ChIJs1-xDOEw-4kRxXatFBp8n4w): Listed on this source
- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Carpets%20of%20Cape%20Cod&query_place_id=ChIJs1-xDOEw-4kRxXatFBp8n4w): Listed on this source
- [Better Business Bureau](https://www.bbb.org/us/ma/hyannis/profile/floor-installation/carpets-of-cape-cod-0021-10029): Listed on this source
- [Yelp](https://www.yelp.com/biz/carpets-of-cape-cod-and-more-hyannis): Listed on this source
- [Yelp](https://www.yelp.com/biz/carpets-of-cape-cod-and-more-orleans-3): Listed on this source
- [Official Website](http://carpetsofcapecod.com): Self-reported profile and service details
- [Official Website](https://www.carpetsofcapecod.com): Self-reported profile and service details
- [Exa](https://www.carpetsofcapecod.com/hardwood-flooring-info): 0 web mentions across the open web (each linked to its source)
- [HomeAdvisor](https://www.homeadvisor.com/rated.CapeCodCarpet.15751938.html): Listed on this source

## Recent reviews

- **5/5 · Google Reviews · Hildi Todrin · 2025-03-11**: Amazing options and quality! Customer service is also excellent! Highly recommend.
- **1/5 · Google Reviews · Bruce Johnson · 2025-02-15**: Someone else commented that the salespeople at Orleans Carpet didn’t seem interested in making the sale. That was our experience. We asked questions but never heard back from the guy.  He added these $100 charges - “travel” and “freight” - but really couldn’t explain them. Gotta be kidding me. You p…
- **1/5 · Google Reviews · Debbie White · 2024-08-15**: Just use one of the big box stores. Unprofessional from start to hopefully finish. The sales person acted like he was doing ME a favor by selling me overpriced carpet for 1 room and a closet. Now the installers are here and they've worked about 10 min and now they are taking a break. Look, we're in …
- **5/5 · Google Reviews · David · 2024-04-19**: I bought two carpets here 3 or 4 years ago and returned to buy another becuase of the great service provided to me by Jeanne. The quality of the capets is excellent, the pricing is fair and Jeanne and her colleague Brandon were just great.
- **1/5 · Google Reviews · Elenita Muniz · 2023-11-07**: We returned to Carpets of Cape Cod to add to and replace a section of carpet originally installed in 2011.  This company’s work is completely dependent on the quality of their sub-contractor installers.  When that work is unacceptable (4 people tripping and one falling!), they ought to accept respon…
- **1/5 · Google Reviews · Judith Fenner · 2023-11-07**: Our church had a section of carpet installed in our sanctuary. After the installation 4 people tripped on it and one person fell because they did not level the area properly with the existing flooring. They charged us over  $1000 to fix a mistake they should have fixed with the initial installation.…
- **4/5 · Google Reviews · Bruce MacDonald · 2022-11-26**: Great selection and lots of samples to take home and try out. Their installation guys were very very good.
- **1/5 · Google Reviews · N Cisco · 2022-11-11**: Do not use this company! Bought a $6,000+ dollar rug for our finished basement from them and the installers were completely  incompetent. The first day they were not able to bring the rug downstairs. They barely even tried, threw their cigarette butts all over our driveway (so gross), knocked over a…
- **5/5 · Google Reviews · LORI BIRD · 2022-08-26**: Love our new rug!!!
Sales gals were great!
Going back to buy dining room rug!!!
- **5/5 · Google Reviews · Jen · 2022-05-28**: Absolutely lovely and helpful staff.

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Data freshness: last scanned 2026-08-22T09:19:48.939Z.
Cite as: Carpets of Cape Cod — Tavlee (https://tavlee.com/contractor/carpets-of-cape-cod-hyannis)
Source: https://tavlee.com/contractor/carpets-of-cape-cod-hyannis