--- title: "Casella Waste Systems" description: "Casella Waste Systems hauls household trash and recycling. Its BBB profile describes residential curbside pickups, dumpster rentals and business services, " doc_version: "2026-10-10" last_updated: "2026-10-10" --- # Casella Waste Systems **Trade:** Junk Removal · **Address:** 49 Sword St, Auburn, MA 01501 · **Phone:** (888) 532-2735 · **Website:** https://local.casella.com/location/hauling/auburn-ma-49-sword-street?utm_source=google&utm_medium=local&utm_campaign=google-local · **Languages:** English **Rating: 1.7/5** (high confidence) — from 36 reviews across 6 sources. 11% of sentiment-scored reviews read net-positive. Last 6 months: 2 reviews, 2 negative. ## The honest read Casella Waste Systems hauls household trash and recycling. Its BBB profile describes residential curbside pickups, dumpster rentals and business services, and the company's website says it has been at this for over five decades. Google shows 2.2 stars across 54 ratings, while its BBB page carries an A+ grade and accreditation. A recent Google customer said Casella missed pickups, lied about it, and offered call-backs that never happened. A recent reviewer wrote that on a Friday the Casella truck picked up a neighbor's trash around 11:15 am and never came back up their street. A 2025 customer in Rutland said their trash was very rarely picked up on time and that sometimes weeks were missed. A 2025 reviewer said they called in early October 2025 to cancel after a month without pickup, were twice promised an off-cycle visit that never came, and still got a bill in November 2025 with no refund. A 2023 customer said Casella had not removed a 2-yard dumpster after 3 months and kept charging for it. A 2025 customer said they were told a rug had to be cut into 4-foot pieces before it would be taken. A 2025 reviewer said Brianna Shaw arranged a last-minute emergency move of a dumpster that had been put in the wrong place in their parking lot before a party. A 2025 customer said Jordan called back when she said she would. A 2025 reviewer gave four stars, said they were given a trash bin and a full-size no-sort recycling bin, and called the service a little pricey. **Strengths:** - Emergency dumpster move — a 2025 customer said Brianna Shaw arranged it last minute - A kept call-back — a 2025 customer said Jordan called back as promised **Concerns:** - Missed pickups — a recent customer said pickups were missed and lied about - Billing after cancelling — a 2025 customer was billed again without a refund - Dumpster left behind — a 2023 customer said it sat uncollected for 3 months - Late Friday route — a recent customer said the truck never came back ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - Google rating of 2.2 stars across 54 ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Casella%20Auburn%2C%20MA%20Hauling&query_place_id=ChIJw5nkQ1sE5IkRnH7w1wJc2T0) — “Google: 2.2★ from 54 ratings” - BBB page shows an A+ grade and accreditation _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/recycling-services/casella-waste-services-0261-216200) — “Better Business Bureau grade: A+” - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/recycling-services/casella-waste-services-0261-216200) — “Better Business Bureau: accredited / certified / member” - BBB profile describes residential curbside pickups, dumpster rentals and business services _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/recycling-services/casella-waste-services-0261-216200) — “About (Better Business Bureau, self-described): Casella provides waste management and recycling services, including residential curbside pic…” - A recent customer said pickups were missed and lied about, and call-backs never happened _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NelJtUmZUakJLY0dWWU4yeG9MVUZNYVUxbWJVRRAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOmMzRmRfTjBKcGVYN2xoLUFMaU1mbUE%7C%7C?hl=en-US) — “1★ This is the worst company, they have missed pick up’s, then lie about it, very difficult to contact someone who is willing to help. They …” - A recent customer said the Friday truck never came back up their street _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xscGJFVkNYek5PU0RSdE1UZDRaMTk2VVVKaFZXYxAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOllpbEVCXzNOSDRtMTd4Z196UUJhVWc%7C%7C?hl=en-US) — “1★ Friday, June 19th, Casella truck picks up my neighbor's trash at around 11:15 am. I usually wait about a half hour for the same truck to …” - A 2025 customer in Rutland said trash was very rarely picked up on time _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21WdFlWSTJkV2hVZEVzME1saFZTbVUyVUZORlEwRRAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOmVtYVI2dWhUdEs0MlhVSmU2UFNFQ0E%7C%7C?hl=en-US) — “1★ Very similar situation to most of the others here. I live in Rutland and my trash is very rarely picked up on time. Sometimes weeks are m…” - A 2025 customer said they were billed again after cancelling and never refunded _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21wc2FtNTJTSGhVTUZKVVFWRllRMVpFVFZaa1ZrRRAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOmpsam52SHhUMFJUQVFYQ1ZETVZkVkE%7C%7C?hl=en-US) — “1★ If I could give 0 stars I would. Absolutely horrible service throughout the entire company. Customer service is a joke and never answers …” - A 2023 customer said a 2-yard dumpster was not removed after 3 months while charges continued _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1M0puVktnEAE!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CIHM0ogKEICAgID53JnVKg%7C%7C?hl=en-US) — “1★ Still waiting for Casella to pick up their 2yd dumpster after 3 months. They increase cost each month, don’t follow through with pickup r…” - A 2025 customer said Brianna Shaw arranged an emergency dumpster move _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21rMmIycDNRWEJxVld0VFZGUlNlR04yTVZjelRtYxAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOmk2b2p3QXBqVWtTVFRSeGN2MVczTmc%7C%7C?hl=en-US) — “5★ Brianna Shaw was amazing to work with. She made magic happen and I appreciate her with my whole heart. My dumpster had been put in the wr…” - A 2025 customer said Jordan called back when she said she would _(confidence: low)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5c2NHbEVPV1Z0VkhsSlRuRmZSalExZUU5M2ExRRAB!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CAIQACodChtycF9oOk9scGlEOWVtVHlJTnFfRjQ1eE93a1E%7C%7C?hl=en-US) — “5★ Jordan was absolutely amazing she was very understanding and professional on how she handled my questions! She also called back when she …” - Specializes in Junk Removal _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ1M0puVktnEAE!2m1!1s0x0:0x3dd95c02d7f07e9c!3m1!1s2@1:CIHM0ogKEICAgID53JnVKg%7C%7C?hl=en-US) — “1★ Still waiting for Casella to pick up their 2yd dumpster after 3 months. They increase cost each month, don’t follow through with pickup r…” - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/recycling-services/casella-waste-services-0261-216200) — “About (Better Business Bureau, self-described): Casella provides waste management and recycling services, including residential curbside pic…” ## License No license record has been checked yet for this contractor. ## Sources - [Google](https://www.google.com/maps/search/?api=1&query=Casella%20Waste%20Systems&query_place_id=ChIJw5nkQ1sE5IkRnH7w1wJc2T0): 2.2★ from 54 ratings - [Reddit](https://www.reddit.com/r/vermont/comments/1u2gurx/casella_waste_systems_adding_a_fee_for_using/): 0 community mentions discussing this business - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Casella%20Waste%20Systems&query_place_id=ChIJw5nkQ1sE5IkRnH7w1wJc2T0): Listed on this source - [Official Website](https://local.casella.com/location/hauling/auburn-ma-49-sword-street): 50 yrs in business · Self-reported profile and service details - [Local News](https://www.benzinga.com/news/26/10/62277057/if-you-invested-1000-casella-waste-systems-stock-15-years-ago-you-would-have-much-today): Listed on this source - [Better Business Bureau](https://www.bbb.org/us/ma/auburn/profile/recycling-services/casella-waste-services-0261-216200): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Jessy santi · 2026-06-26**: This is the worst company, they have missed pick up’s, then lie about it, very difficult to contact someone who is willing to help. They offer calls back that never happen. I will be contacting other companies and switching. But I don’t recommend them. - **1/5 · Google Reviews · Mason “Mase” Rivera · 2026-06-19**: Friday, June 19th, Casella truck picks up my neighbor's trash at around 11:15 am. I usually wait about a half hour for the same truck to come back up. Never came back up my street. I've been waiting for too long, and I'm getting sick and tired of the Friday routes always being so late. When Republic… - **3/5 · Google Reviews · Debbie Baldwin · 2026-03-02**: Our Trash & Recycling bin are always outside at the Curb early in the Morning but, they either come really late like around 5 Pm or they don't come until the next day! This is Ridiculous & I don't have time to check their Website!!!! - **1/5 · Google Reviews · T Ng · 2026-02-04**: Extremely unreliable service. Pickups were missed multiple times with little to no communication. Save yourself the headache and go with a different company. - **1/5 · Google Reviews · Marcelo Souza · 2026-01-29**: Worst People to deal with , the have no problem charging you full amount every month but Iv been getting serviced 2-3 times max because they always find an ba excuse that they couldn’t come and some how it’s my fault ,I’m locked into a agreement I wasn’t even aware of so please call waste management… - **1/5 · Google Reviews · Jonny Bargetti · 2025-12-27**: They have been missing pickups quite frequently lately and always has an excuse on why even if it’s a blatant lie. Tried multiple times to adjust and work with them but they keep failing. Working on switching now and they are going to lose a BIG contract. Never seen a company want to lose business t… - **1/5 · Google Reviews · Amanda Johnson · 2025-12-23**: They do not do their job. Entitled company that gets contract money and doesn't take that seriously at all. Always missing their pick up days all over the city. Awful. - **1/5 · Google Reviews · madyson bombard · 2025-11-06**: If I could give 0 stars I would. Absolutely horrible service throughout the entire company. Customer service is a joke and never answers the phone and my trash has not been picked up in a month ( it’s a weekly service) I called in early October 2025 to cancel service since my trash was not picked up… - **1/5 · Google Reviews · Sarah L · 2025-10-15**: I called them to have a rug picked up and they told me that I would have to cut it into 4' pieces. How does one even do that without buying industrial sized scissors? I asked if they required a couch to be cut up as well and was told no, but they still would not pick up the rug that my previous tena… - **4/5 · Google Reviews · DayByeDayChristine OK Artist · 2025-10-05**: Great customer service and support. They give you a recycling & trash bin. No sort, full size recycling bin. A little pricey but overall very satisfied with their customer service and would highly recommend!!! --- Data freshness: last scanned 2026-10-10T10:45:12.233Z. Cite as: Casella Waste Systems — Tavlee (https://tavlee.com/contractor/casella-waste-systems-auburn) Source: https://tavlee.com/contractor/casella-waste-systems-auburn ## Sitemap [Full site index](https://tavlee.com/sitemap.md)