--- title: "Castle Heating & Air Conditioning" description: "Castle Heating & Air Conditioning holds 4.4 stars from 38 Google ratings and an A+ grade from the Better Business Bureau, where it describes itself as prov" doc_version: "2026-10-15" last_updated: "2026-10-15" --- # Castle Heating & Air Conditioning **Trade:** HVAC / Heating & Cooling · **Address:** 376 Edgemark Acres, Meriden, CT 06451 · **Phone:** (203) 238-1759 · **Languages:** English **Rating: 3.2/5** (medium confidence) — from 19 reviews across 5 sources. 84% of sentiment-scored reviews read net-positive. Last 6 months: 3 reviews, 1 negative. ## The honest read Castle Heating & Air Conditioning holds 4.4 stars from 38 Google ratings and an A+ grade from the Better Business Bureau, where it describes itself as providing heating and air conditioning installation. A recent customer said Castle replaced a problematic AC unit more than 20 years old, that the pricing was fair and they showed up on time, and that Sam explained why the old system had problems and how they would solve them. A recent customer said the technician checked the system pressures and explained findings on high head pressure, potential refrigerant flow issues and a missing filter drier. A recent 1-star account came from a customer who had Craig and a young apprentice replace a thermopile on a Rheem gas water heater and paid $125. That customer said a later inspection found the burner installed upside down with the lines bent the wrong way. The customer said Craig came back, apologized and admitted he had been very distracted, and wrote that they would not be hiring the company again. A 2025 customer said a $200 cleaning turned into $880 after the company replaced a pump, then another item, then the control unit, kept the old pump when asked to put it back, and did not return calls about it. A 2025 customer, a new homeowner with an old furnace and a gas leak Eversource had found, said Sam completed the work within 1 hour and came back after hours when the pilot went out because of a 2-year-old in the house. A 2025 customer said their AC broke down in a heat wave and Castle came out the very next day and fixed the problem. A 2024 customer said Craig Sr. came for a boiler emergency and fixed the problem. In a 2022 review, a customer said a leaky hot water heater put water in the basement; Craig Jr. returned the call and gave options, Craig stayed on the quoted timeframe and cost for a new system, and Sam completed the work. **Strengths:** - AC replacement — a recent customer said pricing was fair and they arrived on time - A clear diagnosis — a recent customer said the technician explained the system pressures - Next-day AC repair — a 2025 customer said they came the very next day - After-hours return — a 2025 customer said Sam came back when the pilot went out **Concerns:** - Upside-down burner — a recent customer said a thermopile job was installed wrong - A growing repair bill — a 2025 customer said a $200 cleaning cost $880 - An unreturned call — a 2025 customer said the company did not call back ## Claims & citations Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication. - 4.4 stars from 38 Google ratings _(confidence: high)_ - [Google](https://www.google.com/maps/search/?api=1&query=Castle%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJZ6TLH4_J54kRV8qhGHAl4Wg) — “Google: 4.4★ from 38 ratings” - A+ grade from the Better Business Bureau _(confidence: high)_ - [Better Business Bureau](https://www.bbb.org/us/ct/meriden/profile/heating-contractors/castle-heating-air-conditioning-0111-45000459) — “Better Business Bureau grade: A+” - Describes itself on its BBB listing as providing heating and air conditioning installation _(confidence: medium)_ - [Better Business Bureau](https://www.bbb.org/us/ct/meriden/profile/heating-contractors/castle-heating-air-conditioning-0111-45000459) — “About (Better Business Bureau, self-described): Castle Heating & Air Conditioning provides heating and air conditioning installation.” - A recent customer said Castle replaced a 20+ year old AC unit at a fair price and showed up on time _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVMxQmhRMVpJUkhWUVRsWmFTRGh4UVc1RVZrRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOjZES1BhQ1ZIRHVQTlZaSDhxQW5EVkE%7C%7C?hl=en-US) — “5★ Replaced a problematic 20+ year old AC unit in May 2026, the new unit, installed by Castle has been running flawless ever since. Their p…” - A recent customer said the technician checked system pressures and explained findings including a missing filter drier _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxTU56WkxUelI1YW5aUmFESllVbTlLUzJ0elMwRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOk1MNzZLTzR5anZRaDJYUm9KS2tzS0E%7C%7C?hl=en-US) — “5★ I wanted to take a moment to recognize the technician who came to my home today. I was extremely impressed with his professionalism, kno…” - A recent customer said a thermopile job on a gas water heater left the burner installed upside down _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLbzV5V2dBRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CIHM0ogKEICAgICKo5yWgAE%7C%7C?hl=en-US) — “1★ Craig and a young apprentice came together on Thursday morning. Apprentice seemed abit distracted, and very new to working. I walked the…” - A 2025 customer said a $200 cleaning turned into $880 in replaced parts and calls were not returned _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tWamRXTnpaVGR3T0VoYVZVTlNlSEZ2ZG1nemIxRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOkVjdWNzZTdwOEhaVUNSeHFvdmgzb1E%7C%7C?hl=en-US) — “1★ Customer services is not on their radar. I asked them to come service my unit because my hot water was down. I have never used them befor…” - A 2025 customer said Sam came back after hours when the pilot went out _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKT1gyOVpTRWR3Y21aM01rSlpOMXBpTTFCVVIyYxAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOjJOX29ZSEdwcmZ3MkJZN1piM1BUR2c%7C%7C?hl=en-US) — “5★ I just want to say That I had a gas leak that Eversource found on a routine inspection .I have an old furnace , I am a new homeowner , I…” - A 2025 customer said Castle came out the next day during a heat wave and fixed their AC _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2todE5FSlRkM1EyY0dJM2JtRkNXakYyVlZkRWNWRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOkhtNEJTd3Q2cGI3bmFCWjF2VVdEcVE%7C%7C?hl=en-US) — “5★ Call these guys if you need any help with your AC! Our AC broke down in the heat wave and Castle came out the very next day and fixed the…” - A 2024 customer said Craig Sr. fixed a boiler emergency _(confidence: medium)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkazY2b3FnRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CIHM0ogKEICAgICdk66oqgE%7C%7C?hl=en-US) — “5★ Craig & his staff are the best!! Sr. came for a boiler emergency for me, not only did he fix the problem but it's never ran so good! They…” - A 2022 customer said Craig kept to the quoted timeframe and cost for a new system _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyXzlISXhRRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CIHM0ogKEICAgIC2_9HIxQE%7C%7C?hl=en-US) — “5★ About 3 wks ago we woke up to water in our basement from an old leaky hot water heater. Not knowing who to call a friend referred us to C…” - Specializes in HVAC / Heating & Cooling _(confidence: high)_ - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2paRVMxQmhRMVpJUkhWUVRsWmFTRGh4UVc1RVZrRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOjZES1BhQ1ZIRHVQTlZaSDhxQW5EVkE%7C%7C?hl=en-US) — “5★ Replaced a problematic 20+ year old AC unit in May 2026, the new unit, installed by Castle has been running flawless ever since. Their p…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2todE5FSlRkM1EyY0dJM2JtRkNXakYyVlZkRWNWRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CAIQACodChtycF9oOkhtNEJTd3Q2cGI3bmFCWjF2VVdEcVE%7C%7C?hl=en-US) — “5★ Call these guys if you need any help with your AC! Our AC broke down in the heat wave and Castle came out the very next day and fixed the…” - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNkazY2b3FnRRAB!2m1!1s0x0:0x68e1257018a1ca57!3m1!1s2@1:CIHM0ogKEICAgICdk66oqgE%7C%7C?hl=en-US) — “5★ Craig & his staff are the best!! Sr. came for a boiler emergency for me, not only did he fix the problem but it's never ran so good! They…” - [Better Business Bureau](https://www.bbb.org/us/ct/meriden/profile/heating-contractors/castle-heating-air-conditioning-0111-45000459) — “About (Better Business Bureau, self-described): Castle Heating & Air Conditioning provides heating and air conditioning installation.” ## License Status: **not_found** — verified against the official CT state registry, never self-reported. Re-check at the official registry: https://www.elicense.ct.gov/Lookup/LicenseLookup.aspx ## Sources - [Reddit](https://www.reddit.com/r/Delaware/comments/1s9o033/new_castle_hvac_recommendations/): 0 community mentions discussing this business - [Google Reviews](https://www.google.com/maps/search/?api=1&query=Castle%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJZ6TLH4_J54kRV8qhGHAl4Wg): Listed on this source - [Google](https://www.google.com/maps/search/?api=1&query=Castle%20Heating%20%26%20Air%20Conditioning&query_place_id=ChIJZ6TLH4_J54kRV8qhGHAl4Wg): 4.4★ from 38 ratings - [Better Business Bureau](https://www.bbb.org/us/ct/meriden/profile/heating-contractors/castle-heating-air-conditioning-0111-45000459): Listed on this source - [Local News](https://members.midstatechamber.com/news/member-news.asp?MemberID=4313): Listed on this source ## Recent reviews - **1/5 · Google Reviews · Jason Ramos · 2026-10-06**: Craig and a young apprentice came together on Thursday morning. Apprentice seemed abit distracted, and very new to working. I walked them to my Rheem gas water heater to replace the Thermopile that I had ordered. Since the moment Craig came in he had nonstop calls from someone yelling in his year a… - **5/5 · Google Reviews · Ernie Judson · 2026-07-27**: Replaced a problematic 20+ year old AC unit in May 2026, the new unit, installed by Castle has been running flawless ever since. Their pricing was very fair, they showed up on time and as an engineering type guy I can say the work was top notch. I was very nervous due to the difficulties with the … - **5/5 · Google Reviews · Patrick Hubeny · 2026-05-30**: I wanted to take a moment to recognize the technician who came to my home today. I was extremely impressed with his professionalism, knowledge, and diagnostic approach. Rather than jumping to conclusions, he took the time to understand the history of the system, thoroughly inspect it, and explain w… - **5/5 · Google Reviews · Renee Ferri · 2025-11-12**: I just want to say That I had a gas leak that Eversource found on a routine inspection .I have an old furnace , I am a new homeowner , I called around a couple of places . I received a call back from Castle and the lady on the phone I don't remember her name but she was accommodating and nice she n… - **1/5 · Google Reviews · Todd White · 2025-09-05**: Customer services is not on their radar. I asked them to come service my unit because my hot water was down. I have never used them before, so they told me that they could come out the next day. I managed to fix the unit myself so I called in to cancel. They have 2 numbers, 1 is the answering servic… - **5/5 · Google Reviews · Anna O'Brien · 2025-08-19**: Thank you so much for taking care of my mother’s oil tank! The job was done well and quickly. - **5/5 · Google Reviews · Debbie Thiede · 2025-06-25**: Call these guys if you need any help with your AC! Our AC broke down in the heat wave and Castle came out the very next day and fixed the problem in no time. A-1 Would not come out for three weeks! I hope they don’t mind losing customers! Castle are my heroes. Thank you! - **5/5 · Google Reviews · nick morrione · 2025-06-22**: Craig Sr and Jr are the only two people trust to give an honest assessment of my HVAC equipment either at my home or business. They are a great company to work with. - **5/5 · Google Reviews · GR · 2025-06-22**: Good service, fast response time - **1/5 · Google Reviews · Ajit Dugal · 2025-05-02**: Do not use this company. --- Data freshness: last scanned 2026-10-13T08:46:36.751Z. Cite as: Castle Heating & Air Conditioning — Tavlee (https://tavlee.com/contractor/castle-heating-and-air-conditioning-meriden) Source: https://tavlee.com/contractor/castle-heating-and-air-conditioning-meriden ## Sitemap [Full site index](https://tavlee.com/sitemap.md)