# Catano Plumbing

**Trade:** HVAC / Heating & Cooling · **Phone:** (781) 606-0794 · **Website:** http://www.catanoplumbing.com/ · **Languages:** English

**Rating: 2.1/5** (low confidence) — from 5 reviews across 4 sources.
20% of sentiment-scored reviews read net-positive. Last 6 months: 0 reviews, 0 negative.

## The honest read

Catano Plumbing and Heating has been doing plumbing and heating work out of Everett for years, but the reviews it has collected raise real questions about billing. On BBB, where it carries an A+ letter grade for accreditation purposes, its own customers tell a rougher story: reviewers there describe being overcharged, work done that was never requested, and one account alleges the business took advantage of an 85-year-old customer.

The Google side isn't much better — a 3.3-star average across 28 ratings, and the most recent review, from February 2026, reads simply "Use anyone else." That sits next to an older, more positive account: a 2024 reviewer named a technician, Jason, as reliable and quick to respond. A 2018 customer account reproduced on a directory site described a same-day water heater installation and an oil-to-gas furnace conversion in glowing terms, so the company has clearly done work some customers were happy with.

What's worth knowing before calling: several accounts on BBB describe disputes over price, including a $175 charge to snake a shower drain, and other reviewers describe being overcharged for work they didn't ask for.

Get a firm, itemized price before any work starts, and press for specifics on the estimate — billing is the recurring sticking point across this company's written history.

**Strengths:**
- Named technician praised — a 2024 reviewer called Jason reliable and quick
- Completed conversion work — a 2018 account described a water heater install and furnace conversion

**Concerns:**
- Billing disputes — BBB reviewers describe being overcharged, including a $175 drain-snake charge
- Recent negative review — a February 2026 Google review says use anyone else
- Elder customer complaint — a BBB reviewer alleges targeting an elderly customer with unwanted work

**Where sources disagree:**
- BBB's A+ letter grade (an accreditation-process rating) does not reflect the tone of its own posted customer reviews, which are uniformly negative.

## Claims & citations

Every claim below is backed by real evidence rows — uncited claims are dropped in code before publication.

- Rated 3.3 stars from 28 Google reviews, with a written record spanning 2018 to 2026 across four sources. _(confidence: high)_
  - [Google](https://www.google.com/maps/search/?api=1&query=Catano%20Plumbing&query_place_id=ChIJTfGc06Fx44kRaSZbE-kJ-8Y) — “Google: 3.3★ from 28 ratings”
- Multiple BBB reviewers describe being overcharged, including a $175 charge to snake a shower drain. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “A BIG FAT ZERO for Catano Plumbing. We had a backed up shower drain that they snaked and charged us $175.”
- A BBB reviewer says the business tried to take advantage of an 85-year-old customer and left unwanted, unfinished work. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “One star because it requires a star other than that there would be no star. They tried to take advantage of my 85 year old mother and overch…”
- The most recent Google review, from February 2026, reads "Use anyone else." _(confidence: high)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201NlFWQjVhMjVDWVZKUGRtVm9hbWhzVFdWcmMzYxAB!2m1!1s0x0:0xc6fb09e9135b2669!3m1!1s2@1:CAIQACodChtycF9oOm56QVB5a25CYVJPdmVoamhsTWVrc3c%7C%7C?hl=en) — “1★ Use anyone else.”
- A 2024 reviewer named a technician, Jason, as reliable and quick to respond. _(confidence: medium)_
  - [Google Reviews](https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR0LU5IZ1pnEAE!2m1!1s0x0:0xc6fb09e9135b2669!3m1!1s2@1:CIHM0ogKEICAgIDt-NHgZg%7C%7C?hl=en) — “5★ Jason is great. Reliable came out as quickly as they could to fix our problem. Thanks again.”
- The Better Business Bureau lists the company under Plumbing and Heating with an A+ letter grade. _(confidence: high)_
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “Better Business Bureau grade: A+”
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “Services offered (Better Business Bureau): Plumbing and Heating”
- A 2018 customer account describes a same-day water heater installation and an oil-to-gas furnace conversion. _(confidence: low)_
  - [verview.com](https://verview.com/biz/9043502-catano-plumbing-everett-massachusetts) — “verview.com — Catano Plumbing just finished installing a new water heater and doing an oil to natural gas furnace conversion for us today. T…”
- Specializes in Plumbing _(confidence: high)_
  - [verview.com](https://verview.com/biz/9043502-catano-plumbing-everett-massachusetts) — “verview.com — Catano Plumbing just finished installing a new water heater and doing an oil to natural gas furnace conversion for us today. T…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “A BIG FAT ZERO for Catano Plumbing. We had a backed up shower drain that they snaked and charged us $175.”
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “Services offered (Better Business Bureau): Plumbing and Heating”
- Also offers HVAC / Heating & Cooling _(confidence: medium)_
  - [verview.com](https://verview.com/biz/9043502-catano-plumbing-everett-massachusetts) — “verview.com — Catano Plumbing just finished installing a new water heater and doing an oil to natural gas furnace conversion for us today. T…”
  - [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031) — “Services offered (Better Business Bureau): Plumbing and Heating”

## License

Status: **not_found** — verified against the official MA state registry, never self-reported.
Re-check at the official registry: https://occupationallicensingandpermitting.mass.gov/madol/s/license-search-page

## Sources

- [Google Reviews](https://www.google.com/maps/search/?api=1&query=Catano%20Plumbing&query_place_id=ChIJTfGc06Fx44kRaSZbE-kJ-8Y): Listed on this source
- [Exa](https://verview.com/biz/9043502-catano-plumbing-everett-massachusetts): 1 web mention across the open web (each linked to its source)
- [Better Business Bureau](https://www.bbb.org/us/ma/everett/profile/plumbing-and-heating/catano-plumbing-and-heating-0021-136031): Listed on this source
- [Google](https://www.google.com/maps/search/?api=1&query=Catano%20Plumbing&query_place_id=ChIJTfGc06Fx44kRaSZbE-kJ-8Y): 3.3★ from 28 ratings

## Mentions

Unverified third-party mentions found on the open web — relay with attribution ("a Reddit commenter said…"), never as Tavlee's own finding.

- “Catano Plumbing just finished installing a new water heater and doing an oil to natural gas furnace conversion for us today. They were GREAT!” — verview.com (2018-05-08) — https://verview.com/biz/9043502-catano-plumbing-everett-massachusetts

## Recent reviews

- **1/5 · Google Reviews · Michael Watts · 2026-02-09**: Use anyone else.
- **5/5 · Google Reviews · LRM LRM · 2024-02-02**: Jason is great. Reliable came out as quickly as they could to fix our problem. Thanks again.
- **Better Business Bureau · Miriam S**: I wouldn't even give them one star! The owner REMOVEDhas no conscience!
- **Better Business Bureau · Vicki C**: One star because it requires a star other than that there would be no star. They tried to take advantage of my 85 year old mother and overcharged her as well as dud work she never asked for.
- **Better Business Bureau · JANET C**: A BIG FAT ZERO for Catano Plumbing. We had a backed up shower drain that they snaked and charged us $175.

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Data freshness: last scanned 2026-09-08T23:09:01.013Z.
Cite as: Catano Plumbing — Tavlee (https://tavlee.com/contractor/catano-plumbing)
Source: https://tavlee.com/contractor/catano-plumbing